AuctionBytes-Update Number 15 - June 4, 2000 - ISSN 1528-6703

AuctionBytes-Update is a free newsletter for online auction buyers and sellers. Read reviews of online-auction products and services, tips on being more efficient, and the latest on antiques and collectibles. AuctionBytes-Update is published by email twice a month. (Print it out for easier reading.)

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IN THIS ISSUE:
1) From the Editor
2) eBay Motors Sparks Boycott
3) Automotive Auction Sites
4) Commission - Impossible? Brokering Items for Profit
5) PriceRadar's Found in the Attic: Battle of the Bands
6) COLLECTOR'S CORNER: McCoy Cookie Jars & Battlestar Galactica
7) Paying for Your Online Auction Purchase
8) AUCTIONBYTES.COM READER QUESTION
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1) FROM THE EDITOR

We now have an index to all past issues of this newsletter on the AuctionBytes.com home page. Found at the bottom of the screen, it's called "Previous Articles Index." Browse through topics and choose the one you are interested in - you'll be taken to the issue in which that article appears. While you are trying out this new feature, you will notice we
have redesigned the Web site. I hope it's easier to read - please let us know if you like it.

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Media reporting has given me a case of whiplash. First, online auctions were the best thing since sliced bread, now they are the dens of charlatans and criminals. What's news to the media is old hat to us: online auction sites do have problems, including some of the people that participate. But we know that if we are careful, doing online auctions can be fun, we can expand our collections, and we can even make money.

The same advice holds true, as it always has: review sellers' feedback; decide what YOU want to pay for an item and stick to that price. Educate yourself, participate in forum discussions, and accept the fact that some transactions are going to end unsatisfactorily.

Could online auction sites do more to prevent shill bidding and other irresponsible and illegal behavior? One might think so. Will we all wait until they do? I don't think so!

Ina Steiner, Editor
email: ina@auctionbytes.com

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2) eBay Motors Sparks Boycott
by E.S. James

EBay joined forces with Autotrader to build a Rolls Royce. But eBayers feel like they're driving an Edsel.

"Did you ever read the book 'The Peter Principle?' " Caryl, an eBay dealer who goes by the name Rapparts, asks rhetorically. "Ebay is a perfect example. They have grown, and grown, and have reached their level of incompetence."

Caryl is not the only one who feels this way. The "Car Chat" bulletin board on eBay, the online auction giant, has been abuzz with disgruntled buyers and sellers since the new site, eBay Motors, came online.

Complaints have ranged from too-small fonts and poor layout and design, to limited search functions and incompatibility with popular seller-tools such as Mr. Lister software. Some users have boycotted eBay all-together.

But no one foresaw such an uproar back in March, when Atlanta-based AutoTrader.com, the world's largest used car marketplace, and San Jose, CA-based eBay unveiled plans to create the Internet's largest auction-style arena to buy and sell used cars. The co-branded site, www.ebay-autotrader.com, was launched and could be reached directly and through the eBay and AutoTrader.com Web sites and also through the URL ebaymotors.com.

The union makes sense on many fronts: Combine monetary and labor forces, blend in widely-known brand names, and create some economies of scale, while bringing together two of the largest online groups of buyers and sellers interested in one thing, cars, into one place: the biggest online auto dealing forum.

"The site itself is doing very, very well," said eBay spokesman Kevin Pursglove. "The number of listings continues to grow, and at this stage in the game, items contained within the automobile category are now accounting for 20-25% of eBay [dollar] sales," he added. But the car commotion has not gone unnoticed -- how could it? EBay users are known as a vocal group when something goes right and especially when something goes
wrong.

"eBay Motors is a very unfortunate error on eBay's behalf," according to Bob L., an eBay member using the name Rrubin.

In broad terms, users might not have minded the eBay-AutoTrader Union if Auto Trader's format, values, ideals and influence hadn't worked its way into the collector car and parts section. The straight-on buying and selling of cars on AutoTrader has a proven, successful track record. But the close-knit community of avid collectors appears to have thrived on the eBay community model, something the dissenters claim is lost entirely on the new site.

Point by point, members have complained that the layout is difficult to understand, the new groupings of categories don't make sense from a car perspective, and that navigation is slower and more cumbersome because of it.

Searching the new site, many say, is limiting, in that it does not allow cross-referencing with the main eBay site. (The company claims that the eBay Motors search difficulties are one of the top priorities to fix, along with alleviating other points of customer dissatisfaction.) Image hosting services, available on eBay, are not there for sellers on eBay Motors.

But eBay is known as a responsive company. Actually, the entire automotive category on eBay.com came about through user requests. Between January and February 1999, eBay started to notice that users were listing an increasing number of used cars, trucks, motorcycles, parts and car collectibles. The company set out to create a corner of their
already-large auction site just for autos and automobilia with the help of eBay users.

"Any time we undertake a new initiative, a great percentage of that is coming from our users," Pursglove said. Directions for the initiatives come from customer support, feedback, email, ongoing informal focus groups, then formal focus groups, he said, citing the current changes as well as past ones, such as the fee structures surrounding reserve
auctions.

To keep pace with user demands (and complaints) about eBay Motors, eBay has hosted formal and informal focus groups, involved core members of the car community, and has implemented a number of changes to eBay Motors, including fonts, background colors and compliance with Mr. Lister upload software.

"They're really honest," Pursglove said of the ongoing feedback. "They want to see the site succeed because they want to succeed." As for the boycott? Between 35 and 40 members have organized and participated, and some of them adamantly continue their action, not listing or buying, they say, on eBay as a whole. But many others are realistic about what harm or good a boycott may do.

"This is like 100 people saying they will never drive a Chevrolet again and expecting Chevy to notice. They wouldn't," Rrubin said. "Same with eBay."

But he may be selling the boycott short. EBay has noticed. "From time to time, it's clear that we get a little out of sync with our users," Pursglove said. But that's not unlike any business. What's different about eBay, Pursglove added, "is that we know immediately when things are off."

Seasoned eBay users speculate that the association with Auto Trader was likely the greatest influence on the design of eBay Motors, stating that it has a very "Auto Trader" feel and function. That may soon change as well.

"There's a new home page in the works that will look a lot more like eBay dot com," Pursglove said. "We pride ourselves in keeping a close ear to the community, so when we face a change and challenge such as this, we really listen and move."

But that still doesn't do much to assuage the tense situation between car dealers and the dot com.

"They need car people on staff at San Jose, not more MBA's from Auto Trader," one eBay user said. "The heat is not letting up."

E. S. James is a writer and member of the eBay community. She is an active seller dealing mainly in art, antiques and books. She can be reached by email at ehs@pb.net. eBay ID: ehs@pb.net.

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3) Automotive Auction Sites
by Ina Steiner

The eBay Motors boycott got us wondering what other sites were out there for car buyers & sellers. The boycott is scheduled to end today (though some intend to stay off the site). According to our sources, here's where the boycotters fled.

For parts:
www.goldsauction.com
www.swapman.com
www.hemmings.com
www.classicar.com

For cars:
www.collectorcartraderonline.com
www.hemmings.com
www.classifieds2000.com

For automobilia, and toys:
Most have stayed with eBay

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4) Commission - Impossible? Brokering Items for Profit
By David Steiner

If you've been selling online for any length of time, you've undoubtedly had a friend, family member or colleague say, "Hey, I have this (fill in the blank) that might be valuable. How about selling it for me on eBay?"

This immediately causes the little man in my head to whip out his calculator and lecture me, "Let's see, this is going to cost me a $2 listing fee and an eBay commission. Then I have to go and get the item, take a picture of it, make sure it works properly, describe it, post the
auction, communicate with a buyer, pack and ship it...all for the 5-10% commission my friend thinks is appropriate?" Hmmm...

Usually, I put the brakes on the conversation right there. I patiently explain that I don't really broker items, but that I would be glad to help them navigate the online auction site of their choice so that they can sell the item themselves.

OK, call this avoidance. Also, the little man in my head doesn't like to be bothered a lot.

However, if you're a little more motivated than the two of us, and you've learned to sell successfully on any of the multitude of online auction services, then you have developed a marketable skill...a skill that can make you money by offering this service to others. It seems pretty straightforward, but along with brokering items for people comes a whole
new set of logistical problems.

Factor #1: Setting a price for the brokered item.
It's not as simple as selling your own item. You now have to make sure your client is satisfied with the selling price.

According to LizArtz99@aol.com, who sells over 90% of her items for other people, "The main and foremost difficulty is that the client always assumes their items will bring the kind of price they think it will, and it's normally a much higher amount than is realistic. It's hard to make people understand that their items are not going to bring them new wealth."

Ljoh774019@aol.com has a minimum selling price of $19.95 for her brokered items and says, "Be comfortable communicating with the person you are listing for. Be upfront with expectations of what the item will bring at auction."

A good idea is to do a completed auction search of the item and let clients see what they might expect to get for theirs. Explain that there are a lot of variables when it comes to getting a top price. Picture quality, timing (some items sell better at different times of the year) and competition (you may list your item and find that 5 others go up at the same time) are a few.

Factor #2: Listing the item
Most sellers I spoke with were insistent on having the item on premises so that they could inspect it themselves. Never take someone's word about the item's condition. Once you're satisfied with the condition of the item, research it carefully and write the auction description. It's a good idea to send the description to the client to look it over before you actually post the auction. They may be able to add some good information. But remember, they asked for your auction expertise, so if they balk at something in your description, explain why you did it, but don't change it if you feel strongly about it.

Factor #3: Communicating with the Buyer after the Auction Ends
This is tricky if you don't have the item at your site. Otherwise, you handle it like any other auction. If the item is still at your client's home or business, and they are shipping it, then you have to coordinate between the buyer and your client. Take pains to ensure that payment is made in a timely manner, and that shipping is expedited as well. You're not really an advocate for either party. Consider yourself like an air traffic controller, trying to safely land two planes simultaneously. You are trying to mediate the best possible transaction for everyone involved.

Factor #4: How do I handle refunds?
You know them, you hate them, but you handle them the same way you would for your own auctions. Make sure your client is aware up front that there's a possibility that a buyer might return an item.

"If the person I am dealing with refuses to offer a refund then I will not sell for them," says Judy F., who at various times lists about 50% of her auctions for other people. "This is where it gets a bit risky, as it is YOUR feedback that can be affected."

Also be prepared to pay for your own mistakes. If items get broken or lost
while in your possession, it's your responsibility to reimburse the
client.

Factor #5: How much commission do I charge for handling the sale? The sellers who I spoke to charged clients between 10% and 35% for their services. Judy F. has her formula all worked out. "Depending on who I am selling for I charge between 25-30%. Also, I expect the listing fees right at the start and the selling fees right at the end. These fees are NOT included in my commission as I am charged these fees right at the start and end of the transaction."

LizArtz99@aol.com charges a flat third plus listing and final value fees, but other sellers find 10% satisfactory and some even use the barter system with their clients. Whether it's 10% or 35%, make it worth your while. You are taking responsibility for the entire transaction and your time is valuable. It's also YOUR feedback that's on the line. If you feel that you're not being paid enough, you won't put your best effort forward, and you will be shortchanging your client.

These are just a few of the things to be aware of if you're selling for other people. One last tip - if you don't know your client well, consider using a private auction, where names of the bidders are not made public. This can avoid a rather nasty situation where the client may try to circumvent you in the deal. According to Nancy, seller 007 on eBay, "I
have had consignees skate the deal right under me by contacting the high bid through another source after the auction was over."

The benefit of brokering is that you'll probably never lack items to put up for auction again! In fact, you probably won't be able to keep up! The drawback is that you've made the already involved auction process even more complicated by adding another person to the mix.

One common piece of advice from all of the sellers was to set the terms of your agreement with the client UP FRONT. Get it in writing, if necessary - commission structure, refund policy, etc. - all the points that your client should understand before going forward.

Says LizArts99@aol.com, "Even if you're the best of friends. Make sure you cover all the bases. That way, there will never be any misunderstandings. Otherwise, it won't be worth your time, and you are the one doing all the work."

I can hear the little man in my head taking out his calculator again.

[Note: Our question of the week is: "If someone asks you to sell an item for them online, how much of a commission would you charge?" Visit http://www.auctionbytes.com and see the most popular commission! And register YOUR opinion.]

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5) PriceRadar's Found in the Attic: Battle of the Bands
by David Steiner

AuctionBytes would like to welcome PriceRadar.com to our newsletter. We'll be using their "Price Guides" feature to do "Found in the Attic" searches. If you'd like to do your own completed auction searches, (you can go back even farther than 30 days), go to http://www.priceradar.com !

In this issue, we thought we'd have our own little Battle of the Bands, and see who was the most collectible modern day teenybopper (if they still call them that) over the past 30 days.

Christina Aguilera
Number of Items Sold: 117
Number of Items Unsold: 21
Sell-through Rate: 84.78%
Highest Priced Item: $69.95
Lowest Priced Item: $1.00
Average Price: $8.23

Backstreet Boys
Number of Items Sold: 1,174
Number of Items Unsold: 21
Sell-through Rate: 98.24%
Highest Priced Item: $550.00
Lowest Priced Item: $1.00
Average Price: $9.88

Britney Spears
Number of Items Sold: 585
Number of Items Unsold: 21
Sell-through Rate: 96.53%
Highest Priced Item: $850.00
Lowest Priced Item: $1.00
Average Price: $13.42

'N Sync
Number of Items Sold: 2,171
Number of Items Unsold: 21
Sell-through Rate: 99.04%
Highest Priced Item: $1,000.00
Lowest Priced Item: $1.00
Average Price: $17.21

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6) COLLECTOR'S CORNER: McCoy Cookie Jars & Battlestar Galactica

COLLECTOR'S CORNER: McCoy Cookie Jars
by Chiquita Prestwood

[Note: in this article, Chiquita highlights some interesting McCoy cookie jars introduced over the decades. She generously shared photos from her collection; just click on the link and your browser will display the photo.

One aspect of collecting McCoy Pottery is the cookie jar category. Of course, not all collectors who buy cookie jars are McCoy collectors, some collect cookie jars by all makers. Folks may be inspired by seeing a jar like Grandma used to fill with her homemade cookies or one designed like a favorite cartoon character from our childhood.

In the l930's, the styles made were simple in design. The shapes were basic round (ball shape), milk can or a pitcher shape with a lid. Another style was a concave cylinder shape. These cookie jars came with cold paint decorations and are quite plentiful today. (Cold paint is when the piece was completely made - a finished product, so to speak - and then the paint was applied. This is as opposed to paint being applied "under the glaze.")

In l939, McCoy produced a limited number of cookie jars with a black mammy holding a basket of cauliflower. (It has been reproduced widely, so be cautious if you're tempted to buy!) It was the beginning of an era of personable jars that have become highly collectible.

The early 1940's still had a couple of simple shapes, but they were enhanced in design by the addition of "hobnail," the little raised "bumps" in the surface. These hobnail jars came in two shapes: a round shape and a heart shape ( http://www.auctionbytes.com/images/hobnail.jpg). Continuing into the 40's, styles developed into cookie jars that had their own personality: the cookie boy, black mammys and clowns. Animals became popular designs in the late 40's and into the 50's. These included elephants, penguins, bears, turkeys, cats and roosters (http://www.auctionbytes.com/images/roosters.jpg). Fruits and vegetables were also made including apples, pears and bananas to tomatoes, asparagus and peppers.

The 1950's also brought many variations of a simple cylinder design, some with hand painted flowers, some with factory-applied decals and some in colors that matched dinnerware lines and tea sets. Mid-to-late 50's cookie jars included ones surely brought to design by the popularity of little boys' adventurous dreams...Indians and Davy Crockett
(http://www.auctionbytes.com/images/indian.jpg).

A covered wagon came along in l960 along with a squirrel and a chipmunk. Kangaroos, the globe, a train and caboose came along in l962. A very popular remnant of l96l is the Dalmatians in a rocking chair (also reproduced). The local Roseville, Ohio, bank was modeled into a cookie jar that served dual duty by having a coin slot in the lid (http://www.auctionbytes.com/images/cookiebank.jpg). A removable plastic stopper was in the bottom of the lid to remove your coins. The same era produced a realistic picnic basket with hand-painted goodies showing from the top of the basket, and a circus horse complete with a monkey on his back.

Coalby Cat, a wonderful black cat cookie jar, came along in l967. His decoration includes friendly blue eyes and a pink tongue. Mac Dog, named affectionately for Nelson McCoy, and a colonial fireplace were also available in l967. Nursery Rhymes and cartoon celebrities were represented by cylinder styles with decals in the l970's along with Snoopy on his doghouse, which was made for Sears.

The Space Age was influential in McCoy's designs for cookie jars, too. These designs included the Apollo Spaceship in l970 and an astronaut on top of the space capsule in l963. Friendship 7 capsule was also done in l962. Apollo and the Astronaut are harder to find and are quite desirable.

Patriotism was recognized by the Uncle Sam's Hat
(http://www.auctionbytes.com/images/multicj.jpg). This jar is hat shaped with the bottom being red and white stripes with a band of blue with white stars. The lid is almost saucer shaped. The Spirit of '76, milk cans and jugs, made in l973, were in preparation for celebrating the nation's bicentennial in l976.

Sports-minded consumers were offered several choices in cookie jars. Boy on a Football and Boy on a Baseball appeared in the late 70's. Considered, but not mass-produced, were a soccer ball and a basketball.

In l979, Billie McCoy designed a Grub Box with a Western motif, complete with brands from her father's ranch in Texas. Other items matched this line: mugs, snack bowls, a pitcher and an ashtray.

This in no way represents all of the cookie jars made by McCoy Pottery. Hopefully, it includes something that might whet your appetite for collecting them. It's a wonderful and entertaining part of collecting McCoy Pottery or cookie jars in general.

Please educate yourself on the reproductions in the marketplace so that you can truly enjoy collecting these wonderful cookie jars. Further information can be found in "McCoy Pottery, Collectors Reference and Value Guide," vol.2, by Bob and Margaret Hanson and Craig Nissen. (http://www.amazon.com/exec/obidos/ASIN/1574321161/auctionbytes com )

Chiquita Prestwood and her husband Dewey have collected McCoy pottery for over 20 years. They have over 2,000 pieces, some of which have been featured in recent books. Chiquita writes a column for NM Express newsletter ( http://members.aol.com/nmxpress). Email her at McQuita@aol.com. eBay ID: McQuita

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COLLECTOR'S CORNER: Battlestar Galactica
by Michele Alice

For those of you with old Commander Adama action figures or Colonial Viper models, this might be a good time to drag them out from the back of the closet. As Baby Boomers age, they wax ever more nostalgic for mementos of their youth, and with rumors of a possible Battlestar Galactica movie* in the works, those old collectibles just might be on the verge of major appreciation. As a matter of fact, the market for Battlestar Galactica
collectibles has already seen positive movement since the series has begun to be re-aired on The Sci-Fi Channel, creating a whole new cadre of fans.

In case you are too young to remember, Battlestar Galactica premiered on ABC in September 1978. Starring Lorne Green (Bonanza's Pa Cartwright) as Commander Adama, Richard Hatch as Captain Apollo, and Dirk Benedict ("Face" on The A-Team) as Lt. Starbuck, the series was a huge hit in the beginning. A copyright battle between George (Star Wars) Lucas and Battlestar's creators Glen Larson and ABC, coupled with a decline in viewership, caused cancellation of the series after just one season. Completely revamped with new characters and a new storyline, it was brought back for a second season as Galactica 1980, but with little success. It was cancelled in August 1980.

Mattel held the original licensing rights and issued two series of toys and action figures in 1978 and 1979. The figures from the second series, including the Viper Launch Station playset, are much scarcer than those from the first series and are priced accordingly. (For a complete description of Mattel's BG toy line try http://www.kobol.com, which bills
itself as the Internet's oldest and largest BG site, or check out the 3-3/4 Inch Action Figure Archives at http://www.toymania.com/334archives. At the Toymania archives, you'll also find action figures for a whole slew of other sci-fi series and movies.)

In 1996, Trendmaster Toys released a new series of action figures based on the old series. These included newer versions of Imperial Leader and Starbuck along with a Cylon Centurian and Cylon Commander. All four figures were released in talking and non-talking versions. A fifth figure, Stealth Cylon, was also released, but in non-talking only. For more
information on the Trendmaster series, along with a British perspective on the BG series and collectibles universe, you might want to give Battlestar Galactica Memorabilia a try at
http://www.wildfire-web.co.uk/bsg/index.htm.

An informal check of Battlestar Galactica collectibles on eBay on 06.03.00 revealed some interesting things. One was that the demand for original BG paperback books is higher than I had expected. A set of four (#5, 11, 12, 13) in NOT mint condition sold for $51.00! And another (#10) from 1984 sold for $10.50! These prices are much higher than those being commanded by a lot of Star Trek and Star Wars paperbacks at present.

Another interesting thing was that, as expected, the demand for the rarer toys is forcing prices up. Mattel Vertibirds (NOT MINT) are going for up to $76+ (one in MINT condition went for $183!!!). And a 1979 Mattel (second series) Lucifer (MOC-mint on card) sold for $75! Of course, not everything Galactica is selling for such premium prices (a lot of stuff is going for $10 or less), but as with all other collectibles, condition and
rarity are everything.

* The proposed Battlestar Galactica movie has been delayed due to a copyright battle between Universal Studios and Glen Larsen. In addition, Richard Hatch (Captain Apollo) has approached Universal about another Galactica project for theatrical or televised release. For the latest news from the Battlestar Galactica universe, check out the following sites:
http://www.battlestargalactica.com
http://www.starshiptrooper.net/galactica (The Battlestar Galactica Club)
http://www.battlestarmovie.com (The Official BG Movie Website)

Michele Alice is AuctionBytes-Update Contributing Editor. Michele is a freelance writer in the Berkshire mountains of Massachusetts. She collects books, science fiction memorabilia and more! Email her at makalice@adelphia.net eBay ID: Malice9

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DO YOU HAVE A SHIPPING QUESTION FOR BILL THE POSTMAN?
Email askbillthepostman@auctionbytes.com.
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7) Paying for Your Online Auction Purchase
By Ina Steiner

What's the best way to pay for your online auction purchase? It depends on the preferences of the individual buyer, but most methods available are pretty attractive from the buyer's point of view. Take a look at a chart comparing the common payment methods, including services such as ProPay and PayPal, at http://www.auctionbytes.com/Email_Newsletter/Email_Graphics/Buyc hart/buychart.html

The costs, pro and con columns are quite different when taken from the seller's point of view - luckily sellers can dictate the methods they choose to accept. I'll have more information on online payment systems from the seller's point of view in a future issue.

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8) AUCTIONBYTES.COM READER QUESTION
If someone asks you to sell an item for them online, how much of a commission would you charge? VOTE NOW!! http://www.auctionbytes.com

Visit the General Message Board and tell us what you think (and read what
others have to say): http://www.auctionbytes.com/bin/generalbbs/config.pl

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AuctionBytes-Update ISSN 1528-6703
AUCTIONBYTES.COM CONTACT INFORMATION
Editorial: ina@auctionbytes.com
Advertising: advert@auctionbytes.com or 508-655-5697
Letters, Comments, Suggestions: feedback@auctionbytes.com
Want to Write for AuctionBytes-Update? Go to http://www.auctionbytes.com
and click on "write for us" to view author guidelines. If you are interested, send email to ina@bibliodata.com.

Ina Steiner, Editor, Publisher and Co-founder: ina@auctionbytes.com
David Steiner, Webmaster, Technical Editor, President and Co-founder:
dsteiner@auctionbytes.com
Michele Alice, Contributing Editor
AuctionBytes.com
c/o Steiner Associates
PO Box 668
Natick, MA 01760
508-655-5697
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