AuctionBytes-Update #20 - August 20, 2000 - ISSN 1528-6703

AuctionBytes-Update is a free newsletter for online auction buyers and sellers. Read reviews of online-auction products and services, tips on being more efficient, and the latest on antiques and collectibles. AuctionBytes-Update is published by email twice a month. (Print it out for easier reading.)

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IN THIS ISSUE:
1) From the Editor
2) Auction Descriptions - Painting a Picture with Words
3) Is eBay the Only Game in Town?
4) Getting to Yes - Online! SquareTrade's Dispute Resolution Service
5) PriceRadar's Found in the Attic
6) Canadian Antiques Mall Goes from "Bricks" to "Clicks"
7) COLLECTOR'S CORNER
8) Newsflash
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1) FROM THE EDITOR

I'll admit it. I got sucked into "Survivor." For those of you smart enough not to own a television set and who don't have a water-cooler at work, Survivor is a TV show in which a bunch of people were put on an island with virtually nothing but about a kazillion TV cameras. These "Survivors" had to vote each other off the island one episode at a time in the hopes that they would be the lone survivor, entitling them to $1,000,000.

The show does not focus on the ingenuity these everyday people might be expected to demonstrate as they try to find and cook their own food and build shelter. Rather, the show focuses on the interpersonal relationships that develop as the participants strategize, manipulate, back-stab and form alliances to keep themselves from getting voted off the show by their island-mates. (You snipers love this show, don't you?)

Well, Wednesday will determine whether it is Rich, Sue, Rudy or Kelly who will walk away with a million dollars. I guess I should have warned you 3, 5, 7 and 10 days ago not to end an auction that night, when everyone will be watching to see who "survives." I know I won't be at the computer bidding and checking auctions. I'll be glued to the boob-tube!

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Where would you find Blinky, Pinky, Inky, and Clyde? Look for the answer in one of today's articles!

And please tell your friends about AuctionBytes! Thanks.

Ina Steiner, Editor
email: ina@auctionbytes.com

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2) Auction Descriptions - Painting a Picture with Words
By Deb Cowden

A picture may be worth a thousand words, but you will still need a few good ones to sell your auction items. Item descriptions can make a sale or frighten off prospective buyers. Here are some tips to help you increase interest in your auction items.

Don't wait until you go online to write your description. Write your descriptions on your word processor or on paper before entering it into the auction. Print it out and read it. Make corrections. THEN go online.

Use a template. Work up a sheet for each item that lists price, condition, flaws, etc. This will help you gather your thoughts as well as ensure that you don't leave out important facts. Leave a section for notes to yourself about the photo quality. For instance, if the item shows up darker on the photo, be sure and note that in your final description.

Avoid using the word 'rare.' If you don't know whether or not an item is rare, then don't use the word. An experienced collector WILL know, and a novice will resent you later if he or she pays too much based on your description. Also, keep in mind that some items are common in some regions and scarce in others. This makes the use of the term "hard to find" equally likely to make buyers skeptical of your honesty or item knowledge.

Use spell check. While someone might not refuse to bid on a description full of misspellings, it can hurt your image. If you intend to be a frequent online seller, you don't want to risk your reputation over easily corrected errors.

Engage the senses with color, texture and motion. "A richly textured velvet jacquard in the deepest burgundy" sounds better than "a purple velvet pillow".

Keep your sentences short and on point. Don't turn your description into a version of "War and Peace." The buyer wants pertinent details and short anecdotes if they are interesting and true. "This came from my Aunt Lil's estate. She purchased the cups in 1906 while in Europe," works. Too much information begins to sound like a tall tale.

Ask yourself why the buyer would want your item. Be sure and include the answer in your description. This works especially well if the item is incomplete. A colleague of mine had the bottom half of a birdbath she wanted to sell. I told her it would make a wonderful stand for a Victorian gazing ball or an ornate base for a tabletop. She included that in the description and the item sold quickly. I am sure her final price was far better than if she had tried to sell a "broken birdbath".

Flatter your bidder. When I sell clothes online, I tell the bidder how great they are going to look in the item. This works very well and contrasts nicely to catalogues with intimidatingly gorgeous models.

Always say thanks. After the description and the terms of sale, be sure and say thank you! Everyone likes to be appreciated, and if you don't sell to this person today they will remember and be back tomorrow.

Here are two sample descriptions. Which would you rather buy?

RARE OLD BOX
This pretty little box came from an estate sale I went to a couple of weeks ago. The lady had a grate collection of European things from France and England. I think this might have been something she picked up on her many trips to Europe. It has lots of prety flowers carved on it and just a few scratches, you could probably buff them out if you wanted to. I am not going to try cause I don't want to mess it up. I am not sure what this is worth, but I am pretty sure its valuable. I've never seen another one like it.

LINDEN WOOD BOX FROM POLAND
This is a lovely trinket box made of carved linden wood from Poland. It has a repeating sunflower pattern carved along the top and three sides. The background is textured in the seed pattern typical of these boxes. The box has a dark stain finish except for the leaves, which are painted a deep green and the sunflowers, which are left natural. It measures 8 inches long by 2 inches high and 3.5 inches wide. The top is attached with two sturdy hinges that operate smoothly. The wood is not warped and the box opens and closes easily. There is one small scratch on the top--see photo number two.

The Facts about the Box
The two auction descriptions above both describe the same item. It is a linden wood box I picked up at an art gallery about 15 years ago. It is very nice and really is from Poland. You can buy similar boxes of lesser quality at places like Pier One. They too are from Poland. With the first description you might make more money, however, you are going to have one unhappy customer when he or she begins to see her "rare" box in department stores, garage sales and the goodwill.

The Moral of the Story
If you don't know for sure, don't say or insinuate it. If you really do think something is valuable, take the time to research it and be sure one way or the other.

With a little practice, you will be able to improve your descriptions and improve your sales results! Good luck!

Deb Cowden ( hoodoowoman@msn.com) has discovered the best way to avoid housecleaning is to rent spaces at antique malls and run auctions on eBay. This allows her to have clutter that has a sense of purpose. By day she is a corporate accounting manager, by night she is a freelance writer, bowling ball sculptress and cunning shopper-gatherer. Her eBay ID is "debracadabra" and her goal in life (this minute) is to get the ladder out of her bedroom and return it to the rightful owner. The ladder came in to help paint the walls and has served as a wonderful nightstand ever since. She keeps an odd assortment of dogs and cats to share the blame for the clutter. Feel free to write to her -especially if you have an extra ladder!

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3) Is eBay the Only Game in Town?
By David Steiner

I think I've had my head stuck in an eBay hole too long.

When asked, "Where is the best place to sell my items online?" my knee-jerk reaction would be to respond, "eBay!" Why would anyone want to go anywhere else? After all, that's where the traffic is, isn't it? The 'over 12 million served ' must know SOMETHING.

Well, I'm beginning to wonder.

I'm not a rebel, I don't consider myself a malcontent, but once in a while the spirit of Peter Finch takes over my body and I stick my head out the window and yell, "Ebay, I'm not going to take it anymore!"

Here's my story...

Over the past year, I've had two items prohibited from eBay: An air gun from the 1950's and my latest yard sale find...a set of Jarts.

You know, those metal-tipped lawn darts that evidently have wiped out entire lineages at family picnics. I guess Uncle Jed left the family reunion one too many times with a Jart sticking out of his head. The U.S. Consumer Product Safety Commission quickly intervened, and now Jarts are a distant memory. Now, while I agree that a Jart, used improperly, can be deadly, so can a Furby when it's hurled underhand at a high rate of speed. The point is, I doubt that either toy manufacturer intended for their product to maim or kill. Anyway, eBay does allow Furbys on its auction site. It doesn't allow Jarts.

But I digress. This story isn't about Jarts, it's about fresh starts.

After years of eBay inertia, I decided to pack up my Jarts and trundle off to another site to see if I could peddle my killer toy elsewhere. What I discovered in the process was that eBay isn't the only game in town, although many of us seem to think it is. Better late than never, I suppose.

I decided to try my luck on Yahoo Auctions. After all, I had heard rumors that their search engine was pretty fair...I'd give them a shot. I had, in my younger, wilder online auction days, registered with Yahoo Auctions, but had never done business with them.

I was pleasantly surprised by how easy it was. Heck, it was a lot like eBay, but with the addition of some very intuitive features. The first thing I noticed was a nice little button for uploading images. No more cutting and pasting my image URL into a text box. No FTPing an image to my server. I could simply hit the Browse button and choose the file from my hard drive that I wanted to upload. Automatically. I could even add up to 3 images if I felt daring.

It got even better. When I was faced with choosing a length for my auction, I didn't have to choose between a 3, 5, 7 or 10 day auction...I could choose ANY INTEGER IN BETWEEN! In addition, I could actually set the time that my auction would end! No more staying up until midnight to post my auction so that it would end 7 or 10 days later at the same time. I could set an auction length of 8 days that started at 4:41pm and have it end at 9:00am if I wanted to. I could go wild! Yahoo Auctions had really taken the time to consider sellers' needs.

Better yet, Yahoo Auctions welcomed my Jarts with open arms! They willingly accepted my eBay contraband. They gave my user-defined ending times, and...sniff...they even got me BIDDERS! Yes, my Jarts found a home at the end of my auction.

To top it off, I even got a nice little end of auction email. Not 1-2 days later...but less than 5 minutes after my auction had closed!

My goodness! An auction site that allowed me all the flexibility I needed as a seller, allowed me to post items that were prohibited on that other, bigger auction site, and got me a decent price on my item. How much would this all cost me? Well how about the low, low price of $0?

It doesn't take a Jart to hit me in the head.

I'll still post auctions on eBay. After all, they do have the traffic. But, it was exciting to stretch a little and explore other options that were available to me as a seller. And you know, I've heard rumors that there are even OTHER auction sites out there!

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4) Getting to Yes - Online! SquareTrade's Online Dispute Resolution Service
By Ina Steiner

Have you ever had an online auction seller deliver something less than promised in the item's description? Or have you ever sold something and the buyer claims you "cheated" them? Online auctions have great potential for miscommunication and misrepresentation. Now a new Web site promises to help buyers and sellers get matters cleared up as quickly and neatly as possible.

SquareTrade is a Web site offering sellers "dispute resolution" for their customers. Sellers pay SquareTrade a monthly fee for a SquareTrade seal that they display to show potential buyers that they are willing to work through potential disputes. The SquareTrade service is designed to let buyers and sellers "work together constructively to settle issues involving transactions."

SquareTrade provides direct negotiation between the two parties. It attempts to remove the emotional aspects of the dispute and get to the key elements of the problem. The seller is provided with a concise description of what the problem is and remedies to the buyer. The seller responds, and the process can continue several times.

This part of the service is included in the monthly fee that sellers pay to SquareTrade. If this process fails, then either one of the parties may request an online professional mediator. There is a $15 fee for whoever files the request - buyer or seller.

If the mediator cannot bring the dispute to a conclusion satisfactory to buyer and seller, there is nothing more that SquareTrade can do. It does not guarantee transactions of its Seal Holding sellers, though they are looking into this issue. SquareTrade says it verifies all Seal Holders and only accept those that meet their standards. Note that the seals themselves are watermarked in order to ensure that fraudulent seals are not displayed.

For sellers with revenues up to $50,000, a SquareTrade seal costs $10/month, or $100/year.

I asked Suman Dutta, SquareTrade's Director of Business Development, whether the fact that the seller is paying SquareTrade affects the outcome of the resolution process. He replied that SquareTrade's most valuable asset is their ability to resolve disputes fairly, and they would do nothing to damage their reputation. "We are first and foremost a service for consumers, and our ultimate success is based on consumers' trust in our service."

I wouldn't count on seeing SquareTrade seals on all sellers' auctions - many sellers just can't afford an additional $10/month in expenses. But for some high-volume sellers, this may be a way to show buyers that they want to make their customers happy, and those sellers will see it as the cost of doing business. (Register your opinion in the AuctionBytes.com message boards, or email me at ina@auctionbytes.com.)

SquareTrade is offering sellers a free limited-time offer at http://www.squaretrade.com/learnmore/learnmore_buyselbenon.jsp .

An interesting note to those of you who've read the classic "Getting to Yes" bestselling book by Roger Fisher and William Ury: SquareTrade informed me that Roger Fisher is on its Advisory Board.

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5) PriceRadar's Found in the Attic: Down the Hatch!
by David Steiner

Ever wonder what to do with all those empty beer cans and bottles that are piling up in your basement or garage? Well, if they've been sitting around for a REALLY long time, then maybe you don't want to take them to the store to collect your nickel deposit, you might want to check online auctions to see if you have something valuable. Here's how some stackables stacked up against each other over the last 30 days.

All searches were done with PriceRadar's Price Guide Tool.
Go to http://www.priceradar.com/default.asp?refID=101 and try your own searches!

Budweiser
Number of Items Sold: 7
Number of Items Unsold: 16
Sellthrough Rate: 30.43%
Highest Priced Item: $10
Lowest Priced Item: $3
Average Price: $5.93

Coors
Number of Items Sold: 1
Number of Items Unsold: 8
Sellthrough Rate: 11.11%
Highest Priced Item: $4.99
Lowest Priced Item: $4.99
Average Price: $4.99

Heineken
Number of Items Sold: 1
Number of Items Unsold: 4
Sellthrough Rate: 20%
Highest Priced Item: $1
Lowest Priced Item: $1
Average Price: $1

Pabst
Number of Items Sold: 1
Number of Items Unsold: 12
Sellthrough Rate: 7.69%
Highest Priced Item: $1
Lowest Priced Item: $1
Average Price: $1

Schlitz
Number of Items Sold: 1
Number of Items Unsold: 2
Sellthrough Rate: 33.33%
Highest Priced Item: $3.99
Lowest Priced Item: $3.99
Average Price: $3.99

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6) Canadian Antiques Mall Goes from "Bricks" to "Clicks"
By Susanne Jones

My, that eBay has a powerful jaw. By the end of this month, it'll have swallowed up the animal known as Canada's largest multi-dealer mall. No, not literally - eBay is not purchasing the mall.

The Showcase Antique Mall, which for five years drew tourists and locals alike to Toronto's funky Queen Street West, is closing all four floors. But a few blocks away, the frantic buying and selling continues online under the name WeAuctionAll (ian@weauctionall.com). The eBay Power Seller had its roots in the mall, where it operated with much success. Now under different ownership, the high profile continues with the same creative team.

Staff will still be around, electronically, to answer questions. But from now on, there are no more shelves, just computers. The consignors won't be setting their prices; that's up to the prevailing and often fickle winds of the online market. And as for buyers, well, let's just say this spells the end to our favourite scratch and sniff technique.

If you've been afflicted with auction fever, but don't want to do sell items yourself, you may want to consign your items via antiques malls. WeAuctionAll charges a $15 listing fee in Canadian funds ($20 if you want a reserve) and then a 15 per cent commission on the final selling price. Sites like weauctionall may make it look easy, but consider what's in store for a rookie seller.

First, you must sweet talk your friends who own a decent digital camera, or buy one yourself and learn the ins and outs of good close-up photography. A regular camera will do, too, but the process involves a trip to a camera store to get your image online. A printer is probably a good idea, too, since you'll need to send invoices to your new customers. You'll also need packing materials (bubble wrap, strong boxes, tape) and learn the rules of the road when it comes to shipping. You'll also discover sales etiquette from the other side (some buyers can be extremely unforgiving if those parcels don't have wings). And, oh yes, you'll also be seeing a lot more of your friendly neighborly postmaster. And don't forget the taxman either. Shouldn't you be charging sales tax if selling within your province or state?

Don't get scared off. Many great auction sellers have sprung from humble beginnings, building a solid business out of selling their own goods.

But others have built feedback empires on the backs of those who are reluctant to put themselves on the line. If you're interested in selling via consignment and your interests lie in antiques, you'll probably find the relevant flyers at shows and in shops.

The surcharge is generally well worth the price, since the dealers do all the work. The fees vary, of course, from dealer to dealer. Some may ask a mere 10 per cent commission and ask you to provide the pictures; some may ask you to pay a 15 per cent commission and ask you to pick up the tab when it comes to fees they are charged by eBay. Still others may ask you to fork over 20 per cent, plus an extra fee to list the item.

One thing does seem certain. Once the bug bites, dealers are actively out there looking for more goods to place on their auction sites. The better the item you have to offer, the higher the price, the more tantalizing the return. In other words, if you walk in with a little novelty puzzle worth a mere $15, your dealer is less likely to welcome you than if you arrive carrying a Meissen porcelain rarity. Just ask The Showcase Antique Mall. I mean, weauctionall.

Susanne Jones is a Canadian writer and editor who has spent the past 20 years as a newspaper journalist and a passionate collector of antique toys. She and her husband Brian, a painter, have amassed nearly 3,000 toys, some acquired on eBay. These days, the collecting couple is busily restoring a 1957 turquoise Nash Metropolitan hardtop (imagine an escapee from a 1950s bumper-car ride at an amusement park). They are also avidly hunting down rustic knick-knacks and garden paraphernalia for their latest obsession...an 1880s house in a small town in a four-season resort area, far from the ultra-competitive race of Toronto. You may email Susanne (eBay ID: nikitababy) at susannej@netcom.ca. Brian, on the other hand, has yet to figure out how to log on to their laptop.

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7) COLLECTOR'S CORNER

COLLECTOR'S CORNER: The Prisoner
by Michele Alice

Few television series have made as indelible an impression on viewers as The Prisoner, starring Patrick McGoohan. First aired in Great Britain in 1967, it reached the United States in 1968. Its 17 one-hour episodes allegorically explored the relationship of the individual to society ("...it takes a village..."), the nature of man, and the meaning of freedom-all the while entertaining the viewer with action-packed plots and intelligent, thought-provoking dialogue. It's no wonder, then, that 33 years later The Prisoner is still generating interest in fans old and new.

Both because the series was completed in just 17 installments and due to the intellectual nature of the show, there were never very many collectibles generated, aside from books and videotapes. The majority of items that are available have come primarily from The Prisoner Shop in the real village of Portmeirion, Wales (where The Prisoner was filmed) or through the society known as The Six of One (http://www.theprisonerappreciationsociety.com), which is based in England. The Six of One publishes a quarterly magazine that contains a free classifieds section for fans wishing to contact each other and to buy and sell collectibles.

A perusal of completed auctions on eBay on August 4, 2000, found a number of items relating to the series. Though most were either books about the series or videotapes of the episodes, I did find a few of the more elusive collectibles. These included a ceramic mug for $35.65, a role-playing game by Steve Jackson Games for $40, and a penny-farthing bicycle sticker for $5. One of the more interesting finds was a group of laser discs that sold individually for $10 to $76, the highest prices being for the later episodes.

Many of the books and videos up for auction sold even though most of the books are still in print and the entire series is now available on DVD. A check of Amazon.com revealed that the following highly recommended books are available:
1) The Official Prisoner Companion, by Matthew White and Jaffer Ali (Warner Books, 1988) http://www.amazon.com/exec/obidos/ASIN/0446387444/auctionbyt escom;
2) Inside the Prisoner: Radical Television and Film in the 1960's, by Ian Rakoff (Brasseys, 1999); http://www.amazon.com/exec/obidos/ASIN/0713484136/auctionbyt escom;
3) The Prisoner, a Television Masterpiece, by Alain Carraze and Helene Oswald (1996) http://www.amazon.com/exec/obidos/ASIN/0863695574/auctionbyt escom.

I have a copy of the Official Prisoner Companion, and I found it a great read, with a detailed synopsis of each episode followed by salient observations by the authors. There is also a section devoted to the "meaning" of the series, and another to the "great debates" (e.g., is the Prisoner really John Drake, Secret Agent?). The Appendix, "Sources of Information," is slightly dated as the book was published 12 years ago, but further investigation via the Internet proved that some of the information was still current. I have not yet seen the other two books, but several Web sites thought them at least on a par with the Companion.

One of the more interesting Web sites I stumbled upon while researching this article was that of The Unofficial Prisoner Home Page (~http://user.tninet.se/~srw159i/tp.html). Not only was this site a cornucopia of information, with articles dealing with almost every aspect of the series, but it also hosted a most impressive list of links to fan pages and official sites, including Six of One (see above) and Once Upon a Time (http://www.carol.net/dolphin/ouat).

It was from these sites that I learned that Universal Studios has engaged Simon West (Con-Air, The General's Daughter, and the now-in-production Tomb Raider) to direct a big-screen version of the original series. And with a major movie in the works, interest in The Prisoner can only increase - including the market for Prisoner collectibles!

Michele Alice is AuctionBytes-Update Contributing Editor. Michele is a freelance writer in the Berkshire mountains of Massachusetts. She collects books, science fiction memorabilia and more! Email her at makalice@adelphia.net eBay ID: Malice9

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COLLECTOR'S CORNER: Sports - Chamberlain's 100 Point Game Ball Being Auctioned Again
by Wayne Tuiskula

CBS Sportsline reported on August 12th that a game ball from Wilt Chamberlain's historic 100 point game will be auctioned by Leland's Auctions.

Chamberlain set the single game scoring record while playing for the Phialdelphia Warriors in a 167 to 149 the New York Knicks. The game took place in Hershey, PA on March 2, 1962.

This is the second time that Lelands (http://www.lelands.com) has auctioned the ball. Kerry Ryman (then 14 years old) of Annville, PA said that he stole the basketball at the end of the game. Gabe Basti was a security guard at the time of the game and said that he chased Kerry over a fence and through a park before losing him. He said that they knew who it was and offered to go to Ryman's house and collect the ball. Chamberlain told Basti to "Let the kid have it." Harvey Pollack was the 76'ers statistician at the time. He said that the referee (Willie Smith) gave the ball to Chamberlain after his 100th point and that the ball that Ryman took was used for only the last 46 seconds of the game.

Leland's Mike Heffner is quoted as saying: "At the very least, it was the last ball used in that game."
See related articles:
CBS Sportsline article:
http://cbs.sportsline.com/u/ce/multi/0,1329,2660372_54,00.html
ABC news Article on the original sale:
http://www.abcnews.go.com/sections/sports/DailyNews/Chamberlai n000426.html
nba.com articles on Wilt Chamberlain and the 100 point game:
http://www.nba.com/history/wilt_feature.html
http://www.nba.com/history/wilt100_moments.html

Sports Editor Wayne Tuiskula has a long-time interest in sports collectibles. He and his wife Amy run estate sales in addition to their other careers. Email Wayne at tuiskula@tiac.net. eBay ID: tuiskula

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Another Free Email Newsletter for Collectors
By Ina Steiner

Antiques & Collectibles News for Readers Online is a free monthly newsletter covering news and information about antiques and collectibles. http://www.sweetpea.net/acronews

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Collector's Corner: Arcade Classics, the Online Classic Arcade Video Game Museum
By Ina Steiner

This site brought back memories of my teen years, working at Mr. T's pizza joint in Manomet. The kids would come in and play Asteroids and Pac Man and tick off the owner by not buying anything. But they would shove those quarters into the video games for hours! (Can it really be 20 years ago?!) The Arcade Classics Web site is an entertaining site, telling the stories behind several of our old favorite video games.
~http://www.geocities.com/~arcadeclassics

The answer to the "Blinky, Pinky, Inky, and Clyde" question I asked in the editorial: they are the critters that gobbled up Pac Man.

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8) Newsflash

We now have a "Newsflash" feature on the Web site that brings you daily online auction news. Go to the home page at http://www.auctionbytes.com for the latest online auction news and announcements. Here are this week's headlines:

August 19, 2000 - Euro Auction Sites Still in Talks
August 18, 2000 - What's Your Vote Worth on eBay?
August 18, 2000 - More Questions in Diebenkorn Painting Case
August 17, 2000 - SmartBrowse Virus Alert Issued by eBay
August 17, 2000 - Intel Releases Camera for PC or on the Go
August 16, 2000 - Stan Lee Makes "Super" Donation to Kids Charities
August 16, 2000 - Bid4Assets.com Gets Funding from The Hartford Group
August 16, 2000 - Dot.com up for Auction
August 16, 2000 - Sniping Software
August 15, 2000 - PriceRadar Asks Jeeves
August 15, 2000 - Bidder's Edge Signs with ProPay and Escrow.com
August 15, 2000 - Bidding Remotely: QXL.com Auctions to Make Television Debut
August 15, 2000 - It's Not too Late to Bid on a Star Trek Phaser

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AuctionBytes-Update ISSN 1528-6703
AUCTIONBYTES.COM CONTACT INFORMATION
Editorial: ina@auctionbytes.com
Advertising: advert@auctionbytes.com or 508-655-5697
Letters, Comments, Suggestions: feedback@auctionbytes.com
Want to Write for AuctionBytes-Update? Go to http://www.auctionbytes.com and click on "write for us" to view author guidelines. If you are interested, send email to ina@bibliodata.com.

Ina Steiner, Editor, Publisher and Co-founder: ina@auctionbytes.com
David Steiner, Webmaster, Technical Editor, President and Co-founder:
dsteiner@auctionbytes.com
Michele Alice, Contributing Editor
AuctionBytes.com
c/o Steiner Associates
PO Box 668
Natick, MA 01760
508-655-5697
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