AuctionBytes-Update Number 25 - November 5, 2000 - ISSN 1528-6703

AuctionBytes-Update is a free newsletter for online auction buyers and sellers. Read reviews of online-auction products and services, tips on being more efficient, and information about antiques and collectibles. AuctionBytes-Update is published by email twice a month. (Print it out for easier reading.)

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IN THIS ISSUE:
1) From the Editor
2) myEZsale Consignment Service
3) Auction Management Software: A Look at AuctionAmigo
4) PriceRadar's Found in the Attic: Holiday Spirits
5) Collector's Corner: Sony PlayStation2
6) EBay: Shill Crazy After all These Years
7) This & That
8) Newsflash
9) Letter from Reader
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1) FROM THE EDITOR

Maggie the Auction Hound was delighted with the neighborhood children who came dressed up for Halloween on Tuesday night. Nary a bark from this beagle, even when David tried putting dog-antlers on her head as a makeshift costume. (I know, wrong season.) Anyway, they kept sliding under her chin so she looked like she had a strange pointy beard.

We have a great line-up this issue - an article on shill bidding, an auction software review, the low-down on Sony PlayStation 2 (they are HOT!), and more.

I've included in this newsletter the entire Newsflash column from the past two days instead of the headlines for the entire week. Let me know what you think.

And don't forget to vote on Tuesday!

Ina Steiner, Editor
email: ina@auctionbytes.com

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2) myEZsale Consignment Service
by David Steiner

Do you find it increasingly difficult to maintain your online auctions and still have a real life away from your computer? Help may be around the corner...at your local MyEZsale franchise <http://www.myezsale.com>.

MyEZsale attempts to relieve the seller of three major responsibilities of online auction selling: image hosting, packing & shipping, and payment processing. MyEZsale achieves this by setting up shop in neighborhood pack and ship stores. Each store in the MyEZsale franchise is outfitted with a digital camera and computer. The seller simply brings their item to one of these outlets, fills out a few forms, and Voila! Your item is on the Net, waiting to be seen by prospective bidders.

I was intrigued by the possibility of pushing some of my larger auction items out the door faster and was interested in what MyEZsale offered. I decided to try something that I might have trouble packing and shipping myself, so I took a 100-year old steamer trunk into a MyEZsale affiliate in nearby Wellesley, Massachusetts.

Day 1
The first step was to fill out a new user form, which gave MyEZsale my contact information, credit card information and license number.

The second step was to fill out an item description form, similar to what you fill out online each time you list an auction. I found that there wasn't enough space on the MyEZsale form to describe the item to my satisfaction, so I word-processed a description and attached it to the form. I chose to sell my trunk on eBay (right now, sellers have a choice of posting their auctions on either eBay, Yahoo, or Amazon, and more auctions sites are planned).

If you are a knowledgeable online auction user, one of the first things you'll notice is that you are limited to 35 characters in your auction title versus the 45 characters you are allowed on eBay. MyEZsale uses 10 of the title characters for an internal ID number. I found it difficult to compose a satisfactory auction title, because I consider those 10 extra characters valuable real estate.

Ken, the owner of the pack and ship store (and by the way, MyEZsale store #1) was very helpful and came out to my car to assist me in bringing in my steamer trunk. If first impressions are important, then he had just made a great one.

My trunk pushed the limits of what UPS would ship (130 inches total-70lbs max.) so Ken tried a few creative-packaging solutions to get my item under the limit. Try doing this at your local Post Office while people are waiting in line for their stamps.

Ken explained that my item would be a 7-day auction (no choice here) and would be posted sometime before his store's 6:00pm closing time the next day. I wasn't exactly thrilled that the auction would end during daytime hours, but I also didn't expect Ken to stick around until 10:00pm so that I could have an optimal auction ending time. I decided to have MyEZsale list my trunk for $34.99 and I went home to wait for my auction to be posted.

There were no fees paid up front. MyEZsale charges a $6 non-refundable fee for listing the item, plus a 6% commission. In addition, the seller must pay for packing materials whether the item sells or not. The packing materials for my steamer trunk came to $25, which I considered a reasonable price for a very large item. Be aware, however, that while the $6 listing fee and 6% commission are consistent at all MyEZsale outlets, the price of packing materials will vary from store to store.

My non-refundable fee for this transaction came to $31.

Day 2
Instead of being posted the next day (Friday), my auction wasn't posted until Monday. Also, instead of the $34.99 starting bid that I expected, the starting bid was one cent and had a reserve on it. I assumed the reserve was $34.99. The pictures looked good and I checked eBay periodically to see if there was any activity on my auction.

Day 7
Some sharp bidder recognized that the trunk was worth more than the one-cent starting bid. By mid-week the bidding stood at $5.50 and by Sunday afternoon the bidding had hit $41. I was pleased...until I noticed that my auction hadn't reached reserve yet! What I later learned was that the price I filled out as the minimum bid was added to the price of shipping materials ($25) and my listing fee ($6). Instead of the $34.99 reserve I assumed was attached to my item, it actually had a $65.99 reserve. That had me scratching my head for a bit.

Day 8
My auction ended around 11:00am at $68.09,which was about what I expected it to sell for. Thankfully, I didn't have to haul a 50lb trunk back and put it in my garage. MyEZsale's policy is to send the seller a check in 2-4 weeks. I received a check for $33 in 4 days.

SUMMARY:
Auction ending price: $68.09
Less fee: $6
Less 6% commission: $4.09
Less packaging costs: $25
(Buyer pays shipping)
My take: $33

All in all, I was fairly satisfied with MyEZsale. The few minor points I mentioned might turn off the veteran seller, but the kinks in the system are probably the growing pains that any fledgling company experiences. One thing I would find useful is software that would allow me to create the MyEZsale form on my computer, rather than handwriting it. According to Mitchell Schecter, co-founder of MyEZsale, that process is already in the works. Future customers will be able to create their listings via the Web, access their accounts online and track their past sales and purchases.

"This is the beginning of the process," said Schecter. "There are going to be things that people don't like. We'll have to modify this as we grow, just like any company would."

Using my initial experience with MyEZsale, I would list the pros and cons this way:

Cons:
- You don't have control over the length of the auction or the time an auction will end.
- You lose almost 25% of the Title Description to a MyEZsale ID#.
- Your auctions will have a reserve whether you like it or not.
- Some potential bidders may find the cost of shipping prohibitive.
- You will be reducing your margin by paying a commission to MyEZsale

Pros:
- Professional shipping. Your items will have a stronger likelihood of being received safely by the buyer.
- The ability to expedite the sale of your items. Just cart them off to a local MyEZsale outlet and wait for a check.
- All items shipped will be insured.
- Saves time, especially when it comes to packing large or heavy items.
- Gets people involved in online auctions who might otherwise find the process of posting items difficult or intimidating.
- This process is definitely EZ!

You also don't have to worry about a negative feedback. All transactions take place under a MyEZSale user ID. (And by the way, there was a positive feedback left by the buyer of the trunk.) Right now, MyEZsale is only available in the Northeast United States and Denver, but according to Schecter, there are stores opening in the next few months in Dallas, Phoenix and Detroit. "Our goal is to open up 50 new stores a month, every month."

Quick growth might be just around the corner for MyEZsale, and that means they might be right around the corner from you!

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3) Auction Management Software: A Look at AuctionAmigo
by Deb Cowden

If you're looking for auction management software that handles your auctions from creation to posting, then you might want to check out Invenna. If you're looking for software that is more robust, you just might want to check out Invenna too. Invenna offers two different levels of auction management software. The first, AuctionAmigo Lister, is free.

AuctionAmigo Lister allows you to create nice looking auction templates and post auctions with a click of the button. You walk through a series of tabs filling out the necessary information. If you can fill out a form, you can create an auction. It contains seven basic templates and allows you to change font, background color, etc.

AuctionAmigo Lister fully interfaces with eBay, allowing you to create your auction listings offline, then load them all at once. It also allows you to use Ruby Lane counters and insert your choice of Pay Pal logos. If you only post a few auctions a week, AuctionAmigo Lister is probably all you will ever need.

AuctionAmigo Pro takes the Lister basics and adds auction management functionality. It features a comprehensive inventory manager, results tracking (both sales and bidding) that includes graphs, and a task manager. There is a great deal of flexibility with this package. You can customize email templates, create packing lists and generate email reminders to ask buyers to leave feedback. You can reuse a template or post directly from inventory. The help menu is fairly short, but well written and easy to understand.

The Auction Analysis feature calculates your total sales over time, the average price of your sale, sell-through rate, fees and your fees as a percentage of sales. These features are very useful in keeping track of your auctions for tax purposes and give you a great idea of what kind of profit margin you maintain. And AuctionAmigo Pro allows you to export your data into Excel. (You can also import databases created from the previous version of AuctionAmigo Pro).

I spoke with Matt Cannard, Vice President of Marketing & Sales at Invenna, who said the program would increase your sales by allowing you to create professional-looking auctions and by helping you be more efficient. The software can create nice looking auctions, but be cautious if you stray too far from the templates. I strongly suggest you use the preview feature before sending one of your experiments online. Once you are happy with a template design that is "yours," use that template each time you post an auction. Not only will you be saved from reinventing the wheel each time you post, but also you'll develop a look for yourself that will go a long way toward establishing your eBay presence.

I appreciated the orderly way in which the software is organized. The interface is intuitive enough for anyone who has posted a few auctions. The task manager lets you know just where you are in the auction process and allows you to easily create professional touches. However, I would add another field called "where purchased" in the inventory tracker. I think it would be quite handy to have quantitative data on where my most lucrative shopping grounds really are.

If you post more than a few auctions a week, you'd probably be wise to invest in auction management software. AuctionAmigo Pro costs $39.95, and you can get a free 30-day trial. It works with Microsoft Windows-there is no Mac version. For more information go to <http://www.invenna.com>.
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Deb Cowden has discovered the best way to avoid housecleaning is to rent spaces at antique malls and run auctions on eBay. This allows her to have clutter that has a sense of purpose. By day she is a corporate accounting manager, by night she is a freelance writer, bowling ball sculptress and cunning shopper-gatherer. She keeps an odd assortment of dogs and cats to share the blame for the clutter. Her eBay ID is debracadabra. Feel free to write to her at hoodoowoman@msn.com.

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4) PriceRadar's Found in the Attic: Holiday Spirits
by David Steiner

The start of the holiday eating season is upon us! And what goes better with a great meal, than a great bottle of wine? If you're looking for a Burgundy or Bordeaux, a Chardonnay or Chablis, this week's Found in the attic has the perfect accompaniment for your holiday meal!

All searches were done with PriceRadar's Price Guide Tool. Go to < http://www.priceradar.com/default.asp?refID=101> and try your own searches!

Chardonnay
Number of Items Sold: 31
Number of Items Unsold: 53
Sellthrough Rate: 36.9%
Highest Priced Item: $490
Lowest Priced Item: $25
Average Price: $105.27

Bordeaux Red
Number of Items Sold: 78
Number of Items Unsold: 296
Sellthrough Rate: 20.86%
Highest Priced Item: $700
Lowest Priced Item: $1
Average Price: $185.18

Zinfandel
Number of Items Sold: 47
Number of Items Unsold: 70
Sellthrough Rate: 40.17%
Highest Priced Item: $755
Lowest Priced Item: $18
Average Price: $132.85

Cabernet Sauvignon & Blends
Number of Items Sold: 617
Number of Items Unsold: 984
Sellthrough Rate: 38.54%
Highest Priced Item: $1,060
Lowest Priced Item: $1
Average Price: $207.11

Pinot Noir
Number of Items Sold: 39
Number of Items Unsold: 28
Sellthrough Rate: 58.21%
Highest Priced Item: $810
Lowest Priced Item: $9.99
Average Price: $81.40

Red Burgundy
Number of Items Sold: 9
Number of Items Unsold: 39
Sellthrough Rate: 18.75%
Highest Priced Item: $665
Lowest Priced Item: $79
Average Price: $390.44

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>>>>>>>>>>>>>>>AUCTION FORECAST:

David's auction forecast calls for a mixed day for Sunday, November 5, 2000:
5-day auction: Fair
7-day auction: Good
10-day auction: Bad

Click here for an extended auction forecast:
<http://www.auctionbytes.com/Email_Newsletter/calendar3/calendar3.ht ml >

Brought to you by AuctionBytes Yellow Pages at
<http://www.online-auction-directory.com>
<<<<<<<<<<<<<<<
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5) COLLECTOR'S CORNER: Sony PlayStation2

If you have children (or you're a big kid yourself) chances are good that you've been hearing a lot about Tekken Tag Tournament, SSX, and Madden NFL 2001 lately. What do these all have in common? They're game titles for the hottest thing going this holiday season! The Sony PlayStation 2.

What makes the PS2 such a sought-after commodity? "The graphics are great!" says Joe Fielder, Site Director for GameSpot.com. "There's also DVD functionality, which makes this more like a true home entertainment system. And there's backward compatibility, which means that you can play the older PlayStation games on it."

The frenzy around this holiday's hot item centers around the fact that Sony sent 500,000 units to the Unites States, half the promised units, and most were sold hours after the October 26th U.S. launch. The unprecedented demand and limited supply for the PS2 has people sleeping on the street in front of retail stores to get a system.

Other shoppers are turning to alternative venues, and that means online auction sites are humming with PS2 auctions. Do a search on eBay and you're likely to find nearly 3,000 listings with the words "Sony PlayStation 2" in the title. And most of the auctions are doing quite nicely, thank you. In fact, it's common to see Playstation 2 auctions on eBay ending at two to three times the $299 retail price.

So, if you're looking to have a PS2 in time for Christmas, be prepared to pay a premium, either in dollars or in time spent waiting in line. If you do decide to purchase yours via online auction, make sure you check the seller's feedback.

If you're outbid on a PS2 system online, don't fret. Sony will be shipping 100,000 units per week to the U.S. through the end of this year, and it's projected that by March 2001, there will be over 3 million units in this country. Until then, where are the best places to find your PlayStation 2?

"Check the overlooked retailers," advises Joe Fielder. "People are lining up at Electronic Boutiques and Toys 'R Us. Go to Wal-Mart, Target and Sears, they're getting units in on a regular basis. Find out what day they get shipments in and get there early!"

And if that doesn't work?

Back to eBay!

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6) eBay: Shill Crazy After all These Years
By David Steiner

Mention the term "Shill Bidding" in an online auction message forum or chat room, and it suddenly turns into an electronic version of the McCarthy hearings.

Why?

Because shill bidding is one of the most frowned-upon practices in the auction world, both real and online, and like Communism in the 50's, it's often suspected, but difficult to positively identify. Bid shielding (another term for shilling) may still exist at live auctions, yet it becomes less and less frequent as auctioneers become acquainted with the people who attend their auctions.

According to Boston-area auctioneer, Sharon Boccelli, "We do mostly probate. If there's bid shielding going on, it's generally a stranger or a person who is related to the estate. If it is a family member who is bidding, they have every right to try and win an item. What we as auctioneers have to do, is determine if they are bidding solely with the intent of driving up the price of the item."

Where shilling seems to thrive is in the anonymous environment provided by the Internet. Clever sellers who bid shield take great pains to cover their tracks. They might spend months building up extra accounts that they can use as "shills" to bid on their own auctions. A seller who successfully runs these auctions can literally go years without being detected. And yet, some perfectly legitimate auctions can smack of bid shielding.

"There have been cases where eBay has actually phoned a seller whose auctions had an irregular bidding pattern," said eBay spokeperson Kevin Pursglove. "And in many cases we had to apologize to the person because the auction was perfectly legitimate."

So, the question is: should you report a shill, or not?

eBay relies on its users for help. And while eBay doesn't condone a "Posse" mentality, it does encourage users to alert them to suspicious activity on their site. But that's not always a clear-cut decision. "One of the problems is that users may think that they can ID a shilled auction," explained Pursglove. "But at the same time, they're not privy to all of the information eBay has."

That may be changing, though. In Mid-October eBay revised the way bids were displayed in the Bid History pages of each auction. Instead of showing only the bidders of an item, all non-retracted bids are now displayed. This change came about after users requested a more complete view of bidding information, primarily to discourage shill bidding. Ebay's hope is that this new feature will give users a better indication if there is an irregular bidding pattern occurring.

Ebay also institutes a behind-the-scenes technology that tracks bidding patterns on closed auctions. According to Pursglove, eBay has more sophisticated bidding pattern tracking software than any other auction site on the Internet. "There are many sites that don't even use software that tracks bids," said Pursglove. And eBay is upping the ante in its effort to thwart bid shielding. "Right now, only closed auctions on eBay can be analyzed," continued Pursglove, "but soon we will be instituting real-time analysis of complaints of shilling."

Until then, bidders will have to use common sense when bidding on items online. Several eBay users suggested these common warning signs that should, at the very least, make you approach an auction with care:

- Many bids on an auction from different users with 0 feedback.
- The first bid is received minutes after the auction was listed. It generally takes 4-6 hours to have an auction indexed so that it is picked up by eBay's search engine.
- Check where seller/high-bidder come from. Some careless shill-bidders may even register their false ID with an address in their hometown - and when they're sellers/buyers under both names or have partners, they don't have a choice. You can find this contact info on eBay at
<http://cgi3.ebay.com/aw-cgi/eBayISAPI.dll?MemberSearchShow>. Be aware that if you request contact information about a user, they will also be sent an email with your contact info.
- Same country/server/location/language/terms/registration date.
- An account that has won auctions, but never received any feedback.
- Most sellers who routinely shill use accounts with zero feedback. An even stronger indication is an account that has received feedback from only this seller.
- Both the seller's and bidder's auctions have auction images that are hosted on the same private server.
- Bidders all sign up for eBay within a short period of time.
- Bid retractions.
- High bidder retracts bid after pumping up the bidding.

If you suspect shilling is going on, avoid the auction. If you're the current high bidder, cancel your bid immediately, with the explanation "irregular bidding pattern". If you have proof that shill bidding is going on, contact safeharbor@ebay.com.

NOTE: Thanks to everyone who responded to our request and shared their shill bid experiences!

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7) This & That

To Catch a Thief: A True Story
"Mall security caught a lady stealing a Fenton vase from my booth today. They give shoplifters a choice of paying for the item or being prosecuted. (A choice that I do not agree with. That tells them that if they get away, fine, but if not, they can just pay for the items they are caught with and then go free.) The guard brought the lady to my booth, handed me the vase and said, 'This lady wants to pay you for this,' and explained what happened. The piece had a $45 price tag, so that is the amount I told her she would have to pay. She looked me straight in the eye and asked, 'Would you take $40?'"
--Thanks to reader Rousemark (auction ID) for this "nervy" story.

Ozfairs: Australian Site, Not the Yellow Brick Road
Ozfairs launched on October 24th. Promoting "Australian Fine Art, Craft, Antiques & Collectables," Ozfairs offers items for the antiques/collectibles/art markets and has information about fairs, events, auctions and clubs in Australia. <http://www.ozfairs.com >

Invenna Introduces $10 Referral Program
Invenna is introducing a new referral program. Simply post a link on your Web site or in your auction listings, and you will receive $10 for everyone you refer to Invenna who buys its AuctionAmigo Pro auction management software. Get more information about registering for the referral program on the Invenna Referral program page <http://ssl2.adhost.com/invenna/affiliates/signup.cfm>.

Book Review: The e-Auction Insider
"The e-Auction Insider" is a useful and entertaining book that guides readers through the world of online auctions. Author Dave Taylor founded and manages iTrack, an auction search service, and author Susan Cooney works for iTrack. It's a very well laid out guide, and if you are interested in expanding your horizons beyond eBay, Chapter 11 lists 50 top auction sites with good descriptions and ratings. <http://www.amazon.com/exec/obidos/ASIN/0072125772/auctionbytesc om>

Book Review: Antiquing and Collecting on the Internet
Karima Parry writes from an antiques collector/dealer point of view, and covers Web sites and online auctions. It has useful information, but you are almost forced to read it from cover to cover: the formatting makes it difficult to browse, and its lack of an index limits its value as a reference tool. If you are an experienced auction seller, you may not need this book. But if you are an antiques collector or dealer who wants to know more about using the Internet to buy and sell, this book is for you. <http://www.amazon.com/exec/obidos/ASIN/1574321692/auctionbytesc om >

The Web Site That Asks What the Heck?
Lists the weird and wacky things sold on eBay.
<http://www.whattheheck.com/ebay>

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8) Newsflash: Our Take on This Week's News

The demise of eBay Magazine had everyone talking last week. How could a strong brand like eBay and an experienced publisher like Krause fail? The media bought eBay's explanation that it was a mutual decision to end the magazine. But both parties are already planning their own replacement publications.

In typical eBay fashion, the auction site was vague in announcing its future plans: "eBay is currently considering a number of alternatives for future publications." Meanwhile, Krause has already contacted advertisers about an email newsletter replacement. Krause's first venture into email marketing to auction users sparked a sharp response from eBay, which disassociated itself from Krause when users complained that Krause had "spammed" them. eBay's announcement board read in part, "If you feel that you have received unwanted email from any third party, we urge you to report such incident to the sender's ISP, as well as to an Internet watch group such as spamcop or mail-abuse.org." Ouch. Now here are two days of Newsflash.

NOVEMBER 3, 2000
Wanna Buy eBay?
Now you can buy the dot.com of your dreams with Hasbro's new MONOPOLY, the .com Edition. This version of the Monopoly gameboard costs $29.99 and features Internet "real estate":
- Shopping portals such as eBay, Expedia and Priceline.com;
- Portals and search engines including Yahoo!, Excite@home, Lycos, AltaVista, and Ask Jeeves;
- Business sites including CBS MarketWatch.com, Monster and E*Trade;
- Information sites including CNET, About.com and weather.com;
- Entertainment sites including E!Online, Games.com and shockwave.com;
- Communication sites such as iVillage, Oxygen and Yahoo! Geocities;
- Sports sites including Foxsports.com and Sportsline.com;
- Connectivity Providers including, AT&T, Sprint, MCI Worldcom and Nokia (which replace the MONOPOLY railroads);
- New Utilities, Sun Microsystems and Linux.
Players can select from one of eight pewter tokens depicting: a computer terminal, an "E-Mail Just In" icon, a surfboard (surf the Web, get it?), a computer monitor, a mouse, a Web page, a computer chip and a cursor. The strategy of the .com Edition remains the same--to bankrupt your opponents.

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Don't Say We Didn't Warn You
eBay experienced an outage in its Sports Category yesterday (it was unavailable from 04:57 PT to 05:59 PT yesterday, according to eBay's announcement board). See yesterday's AuctionBytes Newsflash below for more information.

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First Dot.coms, Now Dot.com Workers Go Up for Auction
Shopeasy.com "downsized" her, now Karen DiGesu has put herself up for auction on eBay with a starting bid of $75,000. <http://cnnfn.cnn.com/2000/11/02/career/karen>

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PlayStation 2 Giveaway
Half.com is giving away one PlayStation 2 system per day for the month of November in a special promotion. Half.com customers are automatically given one entry in the day's contest for every dollar spent on the site that day.

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NOVEMBER 2, 2000
Warning to eBay Sports Sellers
eBay will be moving the Sports category to its own servers later this week. eBay says "the process will be completely transparent to you. Although we don't expect any problems, we'll keep you informed if anything should come up and we'll work to correct any issues as quickly as possible." Let's keep our fingers crossed!

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"Online Scams 101"
The U.S. Federal Trade Commission announced the top ten "dot cons" on a new Web site: < http://www.ftc.gov/dotcons> where you can find ways to protect yourself from con artists. Two guides for online auction users are "Internet Auctions: Secrets of Success" and "Internet Auctions: A Guide for Buyers and Sellers."

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eBay Announces Billpoint Promotions
eBay announced several promotions for buyers and sellers who use its Billpoint payment service when buyers use their Visa cards. <http://www.billpoint.com>

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BiasHelp Urges Yahoo to Ban Nazi Merchandise from Auctions
CNET reports that BiasHelp, a hate-crime monitoring organization, sent a letter to Yahoo Auctions asking them to ban Nazi and Ku Klux Klan-related items from the auction site.
< http://news.cnet.com/news/0-1007-200-3358485.html?tag=st.ne.ron.lth d.ni>

BE SURE AND VISIT OUR WEB SITE FOR DAILY AUCTION NEWS!
The "Newsflash" column brings you DAILY online auction news. Go to
http://www.auctionbytes.com/Email_Newsletter/newsflash/newsflash.ht ml for the latest online auction news and announcements.

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9) Letter from Reader

Hi there....
I have had more fun looking at just a few of these Yellow Pages... I spent 2 hours already!! Thanks for this great service, now I got to pay the rent, and make more money so I can buy some wonderful things I saw.
-Iamprospering (eBay name)
Fort Worth, Texas

Thanks!! Everyone can check out the Yellow Pages at
<http://www.online-auction-directory.com> or link to it from our home page < http://www.auctionbytes.com>.

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AuctionBytes-Update ISSN 1528-6703
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Ina Steiner, Editor, Publisher and Co-founder: ina@auctionbytes.com
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dsteiner@auctionbytes.com
Michele Alice, Contributing Editor
AuctionBytes.com
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508-655-5697
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