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AuctionBytes-Update Number 26 - November 19, 2000 - ISSN 1528-6703

AuctionBytes-Update is a free newsletter for online auction buyers and sellers. Read reviews of online-auction products and services, tips on being more efficient, and information about antiques and collectibles. AuctionBytes-Update is published by email twice a month. (Print it out for easier reading.)

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IN THIS ISSUE:
1) From the Editor
2) Amazon Auctions, zShop and Marketplace
3) Scotch Tape, Babe Ruth, and PVC - An Interview with Leslie Paisley, Paper Conservator, Part I
4) Auction Management Software Review: Lorena
5) PriceRadar's FOUND IN THE ATTIC: Land Grab in Cyberspace
6) COLLECTOR'S CORNER: Spider-Man
7) Second Hand Rose: Haut Couture Auctions
8) This & That
9) Newsflash
10) AuctionBytes Reader Profile
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1) FROM THE EDITOR

Happy Thanksgiving! And good luck if you're going shopping on Friday, the biggest shopping day of the Christmas season. In this issue, we take a look at a new place to shop (and sell) online: Amazon Marketplace.

And speaking of shopping, the World Against Toys Causing Harm, Inc. (W.A.T.C.H.), presented its annual nominees for the 28th annual "10 Worst Toys" list. This year's list includes products being sold by major manufacturers and retailers. You can find the list here (with pictures of the toys)
http://www.toysafety.org/2000/2000.html.

***

In the 1980's, I used to tinker with my computer - adding chips, cards and hard drives. I must admit, I haven't seen the inside of a CPU in a long time, but if I ever should have to do maintenance or upgrade work, I have just the book to help: "PC Hardware In A Nutshell." This is an excellent reference book with a table of contents that allows you to go right to the section you need. I looked up mice and found Chapter 20 - Mice and Trackballs. This chapter explains the difference between mice and trackballs, how to choose a mouse, configuring and trouble-shooting a mouse and cleaning a mouse. And if I ever need a new mouse, I'll know what I'm talking about when I go to the store. <
http://www.amazon.com/exec/obidos/ASIN/1565925998/auctionbytesco m >

Ina Steiner, Editor
email:
ina@auctionbytes.com

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2) Amazon Auctions, zShop and Marketplace
by Ina Steiner

Whenever I go to Amazon to look for a book or CD, I notice in the results page that it lists auctions and Zshops alongside Amazon's own offerings. I always thought that was pretty cool for buyers and sellers. As a buyer, I may choose to buy a used book at auction instead of a brand new book at Amazon.

Recently Amazon added another feature - Amazon Marketplace. I decided it was time to take a closer look at all of Amazon's options.

Amazon Auctions and zShops
Amazon Auctions <
http://auctions.amazon.com> is similar to eBay. Listing fees are 10 cents, and you can set the duration of your auction anywhere from 3 days to 14 days. Amazon takes a commission of less than 5 percent of the final sales price, and you set your own shipping amount.

You may choose to become an Amazon Pro Merchant, which enables you to sell anything you want for a fixed-price in the zShops and list items for auction. You pay a fixed rate of $39.99/month, allowing you to list up to 5,000 items on zShops and Auctions. There are no listing fees for zShop sellers, and the commission is less than 5% of the sales price.

For more information, go to "Selling at zShops"
<
http://s1.amazon.com/exec/varzea/ts/help/creating-a-sale/002-9809680-47 21644>

Amazon Marketplace
Amazon Marketplace is new, and it's based on the concept of eBay's Half.com. Individuals can put items up for sale for a fixed price (as opposed to auctions where the price increases with bids). Amazon collects the money from the buyer and keeps 99 cents plus 15% of the sale price. If the item is used, you must set your price at least 20% below Amazon's price for the same item. If it is collectible (signed or out of print, for example), you must set a price higher than the list price.

Amazon collects a fixed shipping charge from the buyer and passes it along to the seller (see <
http://s1.amazon.com/exec/varzea/subst/help/sdp-shipping.html/002-980 9680-4721644>). For example, Amazon gives sellers a shipping credit of $2.03 for domestic book orders and $12 for international book orders. This is based on USPS "Special Standard Mail"--formerly "Book Rate." You are responsible for any extra shipping charges that you may incur.

To list an item, do a search on Amazon for the item. When you've found an exact match, click on "Sell yours here."

List your item. You must register to collect online payment from your buyer via Amazon.com Payments. Once the item is sold and Amazon has collected the money, Amazon will email you with the buyer's address. You must ship the item via standard/surface mail within two business days after purchase.

For more information about Amazon Marketplace, visit "Selling at Amazon Marketplace"
<
http://s1.amazon.com/exec/varzea/subst/help/sdp-selling.html/002-98096 80-4721644> or "Buying at Amazon Marketplace" < http://s1.amazon.com/exec/varzea/subst/help/sdp-overview.html/104-59 61941-8067108>

If you have books and CDs you want to sell, you may want to seriously consider Amazon's Marketplace. Think of all those people who flock to Amazon. Whenever they search for a title, YOUR ITEM will be listed alongside Amazon's own offerings.

As an aside, some authors are upset about the ease with which buyers can purchase second-hand books on Amazon. <
http://www.washingtonpost.com/wp-dyn/articles/A12279-2000Nov13.ht ml > Authors only get royalty from new book sales.

Note: We first reported on Amazon Marketplace in the November 7th Newsflash. Read AuctionBytes Newsflash for your daily auction news-fix <
http://www.auctionbytes.com/Email_Newsletter/newsflash/newsflash.ht ml >.

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IS A LACK OF INFORMATION-NAMELY ACTUAL SHIPPING COSTS-COSTING YOU!?

Simple enough to figure out how to ship a beanie baby, but what about that grandfather clock? Let CRATERS & FREIGHTERS be your one-stop-shop for specialty crating and shipping of your auction items! Get an e-Quote today:
http://www.cratersandfreighters.com/cgi-bin/gocf.cgi?ref=4MGSJ
Call toll free: 800-736-3335
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3) Scotch Tape, Babe Ruth, and PVC-An Interview with Leslie Paisley, Paper Conservator, Part I
by Michele Alice

Everyone would prefer to keep their treasures in their original state, but time and handling take their toll. Although some things can be restored to "like new," many can not. We have all heard of major restorations-the Sistine Chapel ceiling, the USS Constitution, antique cars being completely rebuilt from the wheels up-but restoration is often lengthy, expensive, and sometimes impossible, even given the cutting-edge technology of modern science. That is why the focus in the art and antiques world has shifted to prevention and conservation.

An excellent example of the restoration process is that of an old oil painting. The painting is first examined to determine its condition and course of treatment. It is then cleaned and "stabilized" to reestablish its structural integrity and to impede further deterioration. If the painting exhibits any surface damage, such as an area of missing paint, restoration can then proceed, with the conservator painting in the missing area, making sure that the "inpainting" can be easily removed in the future to reveal only what was original. The restored work may closely appear as it did when first created.

But what of items made of other materials, such as paper? Can they also be made to look "like new"?

I recently had the pleasure of meeting with Leslie H. Paisley, conservator of paper at the Williamstown Art Conservation Center (WACC) in Williamstown, Massachusetts, where she has been department head since 1989. Leslie was awarded in 1983 a Samuel H. Kress Foundation Fellowship for an Advanced Internship in Paper Conservation at Harvard University's Center for Conservation and Technical Studies, and was Senior Paper Conservator for five years at the Pacific Regional Conservation Center in Honolulu, Hawaii.

The Williamstown Conservation Center is divided into several labs, each fully equipped to deal with almost any problem that might arise in the treatment of paintings, furniture, sculpture, and the decorative and utilitarian arts. Leslie took me on a tour of the paper lab, where she discussed the various concerns of dealing with works on paper, and offered some valuable advice for anyone interested in preserving their treasures.

Anything on paper is of particular concern, Leslie explained, because most papers contain lignin, one of the organic substances in wood fibers. Over time, lignin creates acids that break down the fibers, causing paper to yellow and become brittle. The paper self-destructs. When someone brings a work to the lab for repair, "It's like trying to treat a patient with a problem," said Leslie, "but it's a patient that started out with bad health."

Proper storage and limited exposure to light can greatly prolong the life of a work on paper. Not only does light accelerate the breakdown of paper fibers, but the ultraviolet in light can cause many inks to fade, creating a "bleached" look. A protective box or sleeve can keep an item from being subjected to extremes of temperature and humidity and from dust, dirt, mold, and fingerprints. Leslie suggested buying the best archival products one can afford and limiting the handling of any item. "It's better to spend the money on preventive maintenance than to have to spend it later to have a work treated," she said.

This means looking for fibrous storage products that are not just acid-free, but also lignin-free. There are a number of companies specializing in such items as archival-quality albums, boxes, and folders for photographs, stamps, prints, textiles, etc. Leslie, herself, deals with one called University Products, of Holyoke, Massachusetts ("...they're local and somewhat more reasonable than some others.")

For items that require clear protective sleeves, Leslie warned against the use of any plastic made of polyvinyl chloride (PVC). PVC can cause the very degradation that it is supposed to prevent. Non-PVC items like food baggies are fine for short term storage, but better-quality polypropylene, polyethylene, and polyester (Mylar) are the preferred archival plastics. So, what if you're not sure which plastic you've got? "Smell it. If it has an odor," Leslie said, "don't use it-it's probably PVC."

Next issue: restoring autographs and repairing paper tears

RESOURCES:
University Products, 517 Main Street, Holyoke, MA 01041, 1.800.628.1912
http://www.universityproducts.com

Williamstown Art Conservation Center, 225 South Street, Williamstown, Massachusetts 01267.
Note that the center offers conservation services to members, non-members and individuals. Conservation treatment and consultation in the laboratory costs $88/hour for individuals (plus photography and supplies). On-site treatment is available.

RECOMMENDED READING:
Caring for Your Family Treasures: Heritage Preservation, by Richard W. Long, et al. Harry Abrams, 2000.
http://www.amazon.com/exec/obidos/ASIN/0810929090/auctionbytescom

Care and Identification of 19th Century Photographic Prints, by James M. Reilly. Sterling Publications, 1998.
http://www.amazon.com/exec/obidos/ASIN/0879853654/auctionbytescom

Michele Alice is AuctionBytes-Update Contributing Editor. Michele is a freelance writer in the Berkshire mountains of Massachusetts. She collects books, science fiction memorabilia and more! Email her at
makalice@adelphia.net eBay ID: Malice9

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Like this newsletter? Tell a friend and you could win $10,000!
<
http://recommend-it.com/l.z.e?s=780429>

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4) Auction Management Software Review: Lorena
by David Steiner

LorenaSoft is a one-person operation founded by Hubert Cross. Lorena (named for Mr. Cross' daughter) is auction management software for sellers that functions exclusively on eBay. LorenaSoft claims that their program excels at handling hundreds or thousands of auctions automatically with little intervention from the user. And once you figure out how to properly set up the program and operate it, that might be the case.

Installation is very straightforward. Simply put in the Lorena CD, open Windows Explorer and click on Setup. Lorena installs itself in a few minutes and places a shortcut icon on your desktop.

Setting up the software isn't quite as simple. Expect to spend some time configuring your preferences, including ISP and email usernames and passwords, eBay information, paths to the site where your images are hosted, shipping preferences, etc.

You should avoid drinking hot coffee when setting up Lorena. It's voice-enabled, and I almost flipped over in my chair when a young lady's voice unexpectedly boomed out "SAVING PREFERENCES" over my speakers.

After configuring your preferences, you can import your existing auctions from eBay. If your setup was done properly, you simply click on "Import Auctions" and you can quickly download auctions as old as 60 days. Once your auctions are onboard the Lorena software, you have many options. You can re-list auctions that haven't been sold, you can edit the listing, or list new ones.

Listing single items can be very challenging.

You must first put your images in the Lorena>images folder. In the Edit Items page, import your new auction images so that Lorena recognizes them. You will also need to FTP your files up to your server with Lorena's onboard utility. Fill in the rest of the information for your auction, such as title, description, starting price, and you're ready to go. Well almost. You have to go to yet another page to list your item.

I have to admit that I never got Lorena to successfully upload an auction to eBay. Even though I had copied my preferences directly over from software that was working successfully, I continued to receive errors from eBay when I attempted to post auctions.

It was about here that I began to realize that this program was not for the casual user. It is geared for the seller who is selling a large inventory of similar items. I had invested about 2 hours of time trying to list one item and I still hadn't gotten one auction up on eBay. Nor was I able to get Lorena to upload images to my server.

These problems did allow me to test the customer support and, although I didn't get the software working by deadline, I did receive tech support emails from LorenaSoft within 24 hours.

Lorena has no shortage of cool tools. What I found most difficult about this software was getting it to work. Navigation is confusing, and its lack of onboard help is frustrating. You also have to become very familiar with the icons, because you won't necessarily find the same commands in the options bar. Lorena is not compatible with AOL, so you will not be able to host your images there.

Lorena has built-in features that are extremely creative:
- A feature that builds Web pages where people can request items to be posted on eBay.
- The ability to make private sales to secondary bidders if you have duplicate items.
- A feature that calculates your profit margin over a specified range of auctions with a click of the button.
- For the seller that buys their inventory as they sell it, Lorena has a slick feature that enables the user to create an order list for their suppliers.
- The ability to list auctions so that they don't end at the same time.

There's a steep learning curve to this software, and most casual sellers will never need the features that Lorena offers. But for the Power Seller, the time invested in learning Lorena could pay off in time and effort saved. I would definitely suggest printing out the manual from the LorenaSoft site. LorenaSoft is planning a reorganization of its Help page, which should go a long way toward making this software more user-friendly.

For all of its features, Lorena is priced at a very modest $29.95 and promises 24/7email support. Lorena can be ordered at
http://www.lorenasoft.com and comes with a 60-day refund policy.

Agree or disagree with this review? Post your own comments at:
http://www.auctionbytes.com/bin/bizdirectory/biz-dir-search.pl?query=lo rena

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5) PriceRadar's Found in the Attic: Land Grab in Cyberspace
by David Steiner

The past year was a cruel one for many dot com startups. Recent downturns in Internet stock prices caused some companies to go belly up and others to end up on the auction block...the online auction block! If you're thinking about becoming the next Jeff Bezos and would like to pick up a domain name cheap, here's how they did at auction over the past 30 days broken out by top level domain (domain suffix).

(NOTE: On Thursday, ICANN created seven new top level domains: ".biz" ".aero" ".name" ".coop" ".info" ".pro" and ".museum."
<
http://news.cnet.com/news/0-1005-200-3730464.html?st.ne.1002.ots.ni> )

All searches were done with PriceRadar's Price Guide Tool. Go to <
http://www.priceradar.com/default.asp?refID=101> and try your own searches!

.com
Number of Items Sold: 31
Number of Items Unsold: 4,899
Sellthrough Rate: 0.63%
Highest Priced Item: $1,500
Lowest Priced Item: $1
Average Price: $119.26

.net
Number of Items Sold: 12
Number of Items Unsold: 231
Sellthrough Rate: 4.94%
Highest Priced Item: $610
Lowest Priced Item: $4.99
Average Price: $97

.org
Number of Items Sold: 3
Number of Items Unsold: 236
Sellthrough Rate: 1.26%
Highest Priced Item: $12
Lowest Priced Item: $1.10
Average Price: $8.03

International (.ca .de, etc.)
Number of Items Sold: 1
Number of Items Unsold: 371
Sellthrough Rate: 0.27%
Highest Priced Item: $1,500
Lowest Priced Item: $1,500
Average Price: $1,500

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>>>>>>>>>>>>>>>AUCTION FORECAST:

David's auction forecast calls for a mixed day for Sunday, November 19, 2000:
5-day auction: Fair
(Today's 5-day auctions will end on the Friday after the U.S. Thanksgiving holiday, a day most people have off, and a very big Christmas-shopping day.)
7-day auction: Good
10-day auction: Bad

Click here for an extended auction forecast:
<
http://www.auctionbytes.com/Email_Newsletter/calendar/calendar.html >

Brought to you by AuctionBytes Yellow Pages at
<
http://www.online-auction-directory.com>
<<<<<<<<<<<<<<<
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6) COLLECTOR'S CORNER: Spider-Man
By Michele Alice

First appearing in Amazing Fantasy #15 in 1962, angst-ridden Spider-Man-a.k.a. Peter Parker-quickly became one of the most popular characters in the Marvel Comics universe. I'm sure everyone by now knows the story of how, endowed by a radioactive spider's bite with super-human strength, agility, and a sixth sense, young Peter Parker felt responsible for the untimely death of his Uncle Ben at the hands of a burglar (is it just my imagination, or are most super heroes orphans?), and how, vowing to use his powers "responsibly" in the battle between good and evil, Peter assumed the persona of The Amazing Spider-Man!

With the announcement that a major motion picture, laden with special effects and starring Toby McGuire (Cider House Rules), is targeted to be released in May 2002, I quickly checked the online auction markets to see if any of that Spider-Man stuff that I've been passing up at yard sales was suddenly worth anything. (Hey, what can I say? I'm a masochist! I just LOVE learning that the 50-cent action figure I DIDN'T buy is now worth $30!)

It appears that, for now, price escalation has been primarily confined to those items one would expect-original art, first-of-a-series, and Silver Age (1956-1970) comics. As a matter of fact, a copy of Amazing Fantasy #15 recently sold at auction for a record $40,250! (This was NOT on eBay, but at Greg Manning Auctions. For auction results on a number of Golden and Silver Age comics, check out their web site at
http://www.gregmanning.com.)

Oddball items-like a never-opened box of Spider-Man Zipper Sandwich Bags from 1995-are also gathering interest ($10 worth!), but the majority of the mass-produced stuff from the last few years are definitely NOT reaping large profits-there's just too much of it. How many McDonald Happy Meals did YOU consume in 1994 when they were giving away Spider-Man toys?

So, it appears, the rules of the collectibles market still hold sway: buy old, buy rare, buy condition. (But if you LIKE that Happy Meal toy, buy it too!)

For more information on the Spider-Man universe and collectibles, you might want to check out the following:

The Web
http://www.marvelcomics.com The Official Web Site. Right now they are offering 5 free issues of the Ultimate Spider-Man for just $3 s&h!
http://www.spidermanhype.com News, links, chat
http://www.movieheadlines.net Movies, movies, movies!
http://www.ign.com Voted best entertainment site by Wired Magazine's readers.

Books
Overstreet Comic Book Price Guide (30 ed), by Robert M. Overstreet
http://www.amazon.com/exec/obidos/ASIN/0060957344/auctionbytescom
Comic Book Hero Toys, by John Marshall
http://www.amazon.com/exec/obidos/ASIN/0764309226/auctionbytescom

Michele Alice is AuctionBytes-Update Contributing Editor. Michele is a freelance writer in the Berkshire mountains of Massachusetts. She collects books, science fiction memorabilia and more! Email her at
makalice@adelphia.net eBay ID: Malice9

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7) Second Hand Rose: Haut Couture Auctions

Looking for designer clothes? Try the auctions at Style.com's Shop Channel (
http://auctions.style.com). This is a high-end consignment boutique on the Internet. All auction items are designer-label, have a maximum age of two years and have a value of at least $75. (In some cases, exceptions will be made for select, vintage items.) The DoubleTake Consignment Boutique appraises all items submitted for auction, sets opening prices and handles fulfillment of goods. Sellers receive 50% of the sale price (Sellers should be sure to read the details at <http://auctions.style.com/special/sell_item_new.htm>.)

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8) This & That

Feedback Follow-through
Sometimes a feedback or two can slip through the cracks if you're doing a lot of auctions. Since we feel it's the most important way of recommending a buyer or seller to others, we encourage you to keep up to date with it. There's also a page on eBay that allows you to view transactions completed in the past 90 days for which you have not left feedback yet. You might be surprised what you've missed! <
http://cgi2.ebay.com/aw-cgi/eBayISAPI.dll?LeaveFeedbackShow>

***
For the Person Who Has Everything,...
Fossil Auctions is THE place for your fossil needs. <
http://www.fossilauction.com>

***
eBay Category Changes
I received a letter from a reader who was upset with eBay's recent changes to the jewelry categories. She did not wish her name to be used. Her letter read in part: "They have basically lumped all Victorian and Edwardian jewelry into the Costume category. Silver is now considered fine, and is broken up to pins, necklaces', pendants, bracelets, rings. Not very good for browsing. They got rid of the ethnic silver category, which was used for Mexican amongst other things. The listings for jewelry have dropped off by 150,000 in just this week alone.

"EBay also can't seem to understand why we would be so upset about the timing of this, since it was done on Mon. just before the Christmas buying season. Their overall all suggestion is to list in two catagories, gee doubling our fee's and enriching Ebay's coffers."

If you have an opinion about eBay's changes to the Jewelry category or any other category, leave a posting in our forum: <
http://www.auctionbytes.com/bin/messagebbs/view.pl>

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9) Newsflash Highlights - See Web Site for Full Details and Continuous Coverage
<
http://www.auctionbytes.com > and click on Newsflash.

eBay plans to "syndicate" its auctions. Independent Web sites would pay eBay to display eBay auctions. (November 20, 2000)

Postage rates are jumping in January - a 2-pound Priority Mail package will cost $3.95 (November 16, 2000)

AuctionWatch.com implemented a new policy for its Image Hosting service - any image that has not been actively viewed within the previous 90 days will be deleted from its image hosting servers. (November 13, 2000)

X.com Ceased Its Banking Operations to Concentrate on PayPal (November 13, 2000)

Another Dispute Resolution Service Launched Online: Online Resolution Inc. (November 9, 2000)

A judge ruled that eBay "cannot be sued for auctioning sound recordings over its Web site that may infringe on a copyright," according to Law.com. (November 9, 2000)

Meg Whitman, CEO of eBay, filed with the SEC to sell 600,000 shares of eBay stock, according to CNET, which valued the shares at $33.4 million dollars. (November 6, 2000)

BE SURE AND VISIT OUR WEB SITE FOR DAILY AUCTION NEWS!
The "Newsflash" column brings you DAILY online auction news. Go to
http://www.auctionbytes.com/Email_Newsletter/newsflash/newsflash.ht ml for the latest online auction news and announcements.

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10) AuctionBytes Reader Profile

John and Nancy Culton are retired consultants from Chicago who now live in a small town in Wisconsin. They sell rare and out-of-print books, magazines, prints, and other paper collectibles on online auction sites. They wrote me a very nice letter, and when I asked, they agreed to share their background with everyone.

WHAT THEY SELL: Rare and out-of-print books, magazines, prints, and other paper collectibles. (Auction ID: nansbooks)

SOURCE OF INVENTORY: They have a 35-year collection of books and magazines, which occupies 14 bookcases in their retirement apartment. They buy estates and go to Farm Auctions in Wisconsin. They also buy from antique dealers who don't want to handle books.

GREATEST CHALLENGE: They use a WebTV and have no scanner, so they have to provide very good descriptions.

BEST ONLINE AUCTION EXPERIENCE: They found an estate of rare pigeon and poultry books that sold for between $300 and $1,200 each.

WORST ONLINE AUCTION EXPERIENCE: They haven't had many bad experiences. Once they put up a vintage Barbie doll dress. The high bidder returned the item - she thought she had bid on a full size dress!

CLIENTELE: They have several excellent repeat customers who are collectors and who have asked to be told when John and Nancy will be putting certain items up for auction. They have sold items to people in Japan, England, Australia, Canada, Germany, and France.

WHAT THEY COLLECT: Nancy has over 1,200 cookbooks and over 1,000 cooking magazines, and she is currently writing her own cookbook!

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New Readers: You can see all the issues of AuctionBytes-Update at:
http://www.auctionbytes.com/Email_Newsletter/email_newsletter.html
Thanks for subscribing!
********************************************************* *********************

AuctionBytes-Update ISSN 1528-6703
AUCTIONBYTES.COM CONTACT INFORMATION
Editorial:
ina@auctionbytes.com
Advertising:
advert@auctionbytes.com or 508-655-5697
Letters, Comments, Suggestions:
feedback@auctionbytes.com
Want to Write for AuctionBytes-Update? Go to
http://www.auctionbytes.com and click on "write for us" to view author guidelines. If you are interested, send email to ina@auctionbytes.com.

Ina Steiner, Editor, Publisher and Co-founder:
ina@auctionbytes.com
David Steiner, Webmaster, Technical Editor, President and Co-founder:
dsteiner@auctionbytes.com
Michele Alice, Contributing Editor
AuctionBytes.com
c/o Steiner Associates
PO Box 668
Natick, MA 01760
508-655-5697
-----------------
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No part of this publication may be reproduced or stored in a retrieval system, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise, without the prior written permission of the publisher. Steiner Associates makes diligent efforts to obtain accurate and timely information. However, Steiner Associates disclaims any liability to any party for any loss or damage caused by errors or omissions in AuctionBytes-Update, whether or not such errors or omissions result from negligence, accident or any other cause. Scratch scratch.

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