AuctionBytes-Update Number 27 - December 3, 2000 - ISSN 1528-6703

AuctionBytes-Update is a free newsletter for online auction buyers and sellers. Read reviews of online-auction products and services, tips on being more efficient, and information about antiques and collectibles. AuctionBytes-Update is published by email twice a month. (Print it out for easier reading.)

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IN THIS ISSUE:
1) From the Editor
2) SmoothSale.com: A Virtual Store
3) Online Auction Alert Service for Wanted Items
4) Scotch Tape, Babe Ruth, and PVC-An Interview with Leslie Paisley, Paper Conservator, Part II
5) PriceRadar's Found in the Attic: Re-Count This
6) COLLECTOR'S CORNER: Carnival Glass
7) This & That: Insurance, Amazon Shipping Offer
8) Newsflash
9) Letter from Reader
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1) FROM THE EDITOR

It's December and quite chilly in Natick, but we are STILL braving the cold to go to yard sales each Saturday. And guess what? There are other crazy people out there going to these sales too! I can't imagine what normal people must think of us. And don't let me hear you warm-weather folk complain when the temperature drops into the 50s!!

We count on winters to take a break from buying and clear some room in the basement, but if the yard sale/estate sale season keeps going, we'll have to build a storage shed in our back yard (like some other people I know)!

***
We have a new writer in this issue: Louis Rouse explains all you need to know about Carnival Glass. He is an amazing fount of knowledge when it comes to glass, and has an excellent writing style.

My aunt, after whom I was named, collected antiques and had a beautiful blue glass pitcher with matching goblets. When David bought a blue Carnival Glass pitcher at an auction last year, I convinced him to let me keep it. It reminds me of my Aunt Ina, who probably got HER glass set at an auction!

***
Ever have one of those days? We did, and we were inspired to write up a "Murphy's Law" of online auctions: the TOP TEN ONLINE AUCTION PEEVES. We liked it so much we decided to put it on a mug and make it available to everyone. It makes a great gift for yourself or for a friend or loved one.

For a short time, we'll have 25 AUCTION PEEVES mugs available at a dutch auction on eBay http://cgi.ebay.com/aw-cgi/eBayISAPI.dll?ViewItem&item=516845316
for only $6.99 each. U.S. Priority Mail shipping is FREE!!! (You'll get them in time for Christmas.)

So when life gives you lemons, make lemonade. And serve it in an AUCTION PEEVES mug!

Ina Steiner, Editor
email: ina@auctionbytes.com

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2) SmoothSale.com: A Virtual Store
By Edith Reynolds

Searching the Internet for a site that merges personal service with the camaraderie of a Saturday morning fair just got easier. Fledgling site SmoothSale.com's blend of instant messaging with traditional e-commerce techniques is well worth a visit if you're looking for a real-time online sales venue. You can post items with a fixed price and remain available to answer shoppers questions. This allows you to upsell and offer special deals in a real-time shopping environment.

SmoothSale.com <http://www.smoothsale.com> is the brainchild of San Francisco's Erik Arnold, 29, who began the site development last January and launched the site this past October. Early-bird promotional specials are currently running on AuctionWatch.com, Honesty.com, GoTo Auctions, ePublicEye and MyGeek with the hope of attracting customers for the 500 sellers and 15,000 items of merchandise currently online. Arnold's plan is to channel the energy of SmoothSale's 15 full time employees and 15 contractors into a unit that provides a helpful and fluid source of Internet commerce. "We're the only people focusing on real-time sales," Arnold brags, clarifying that his company's process is aimed at facilitating personal sales service through an immediate invoicing system that helps nail down a sale 30% of the time.

How does it work for buyers? When you find something you like, you can ask the seller questions and get immediate answers. The items have fixed prices, but the seller can advise you about other items she has ("upselling") or throw together a special deal for you. You can search for items you wish to buy by simply asking a question on the bulletin board or dealing directly with a particular seller. Arnold's job is to get the customers in the door, then it's up to the merchant to do the rest.

SmoothSale's home page links the viewer to a live demonstration, complete with a bona fide employee that walks you through the process. Our own foray into the demonstration proved the SmoothSale administrator to be helpful, courteous, and professional and we were delighted with what we saw. If you compare SmoothSale's technicians to the wedding cake sweetness and fluff of the eBay service staff, Arnold's employees come across as fresh, warm apple pie.

Another way of entering SmoothSale is via the green logo links found on members' Web sites and auction ads. Arnold assures us that the SmoothSale logo is acceptable to eBay.

Arnold targets Internet savvy sellers and buyers. "What we're trying to do is new," he explains. "Our service is not meant to be a source of pure haggling but one of upselling at the point of sale to keep people buying. Sometimes prices are fixed but the merchant can throw in something 1/2 price so that the buyer feels 'treated.' "

It seems the only potential hitch to SmoothSale.com for sellers is being continually online, which may pose a hardship for small retail outfits with limited personnel. Hank Paine who owns and operates Madeinct.com worried about this, citing that, as the store's only computer user, his time and attention would be stretched.

"You can shut down the SmoothSale application, it's up to the seller," Arnold answers when asked about the practicality of keeping one eye on the computer throughout the day. But, he added, the more convenient you make it for the buyer, the better the chance for a successful sale. Each SmoothSale logo contains a small message compartment that tells the viewer when a seller is online or will return. Sometimes it just promises the seller will check in from time to time.

David Newman, who owns nadalstudiostore.com, claims the benefits outweigh such minor inconveniences. "Customers like the fact that they can talk to someone." Having been online with SmoothSale for a week, he advises that it's important to learn the software for SmoothSale. "Don't be afraid to tell the customer it is new and having a 'clerk' there really helps."

Nadal Studios has been selling on the Internet since August, augmenting sales of his Montreal and New York shops, and increasing public exposure to his limited edition figurines. Overall, he gives SmoothSale a thumbs up. Then again, he was online to ask. Other merchants featured on SmoothSale.com's homepage at the same time weren't accessible and therefore unavailable to be interviewed.

SmoothSale is free to buyers and sellers with promotions offering new customers $10 toward any initial purchase. Eventually SmoothSale may charge a small flat fee for sellers or a 2% cut of sales. [Editor's note: since Edith wrote this article for us two weeks ago, I decided to check the site, which now says "SmoothSale charges a transaction fee of two percent (2%) on all sales sold via the SmoothSale Service."]

For now, SmoothSale is content to get things up and running with the hope that this grace period builds the number of dealers and items within the system in order to override the one criticism he receives from new members. "Ebay sellers expect traffic," he readily admits. They, in fact, expect the kind of traffic eBay took years to develop, but Arnold works hard to convince the complainers that they're all in an education process and encourages them to insert the SmoothSale button on all their ads and Web sites. "The burden is on the seller to follow through."

Arnold and his crew are doing their part to make a new venue available. With a little effort on the part of the sellers and some diligence in working SmoothSale real-time sales into their daily routine, rewards are possible. Try the demo for yourself and don't be afraid to ask questions. You'll find the ingenuity of the site is matched by the genuine friendliness of the technical personnel. And if you need testimonials from other sellers, they're only a click away.

Technical Requirements: The sales process is driven by a software tool that enables live interaction coupled with an invoice-pushing system that requires 800k for windows or 1.6 MB for Macs.

Agree or disagree with this review? Post your own comments at:
http://www.auctionbytes.com/bin/bizdirectory/biz-dir-search.pl?query=s moothsale
---
Edith Reynolds is a former newspaper and magazine writer. She and her husband Dan own an antiquarian bookstore, The John Bale Book Company in Waterbury, CT. For the past nine years, they have specialized in early Americana and rare bindings. They are members of the ABAA - Antiquarian Booksellers of America Association, ILAB - International League of Antiquarian Booksellers, IOBA - International Online Booksellers Association, and OAUA - Online Auction Users Association. Edith manages online sales. In addition to their bookstore, they sell on eBay and at book fairs. Visit Edith's Web sites, http://www.taxter.com and http://www.usiana.com. eBay IDs: TAXTER , TAXTER2 , TAXTER3 , USIANA , BALEBOOKS

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3) Online Auction Alert Service for Wanted Items
By Ina Steiner

If you are on the prowl for certain items, you can set up automatic searches that will alert you when those items go up for auction. I took a look at the automatic search features on iTrack.com, Bidders Edge and eBay.

ITRACK.COM
iTrack.com offers 5 free searches ("patterns") with a choice of 14 auction sites. When you choose the free option, there will be "occasional special offers and advertisements in your iTrack email updates." You may sign up for a 10-pack for $25/year or a 20-pack for $50/year. <http://www.itrack.com>

You can set up the alerts to be sent every day; every other day; or every third day, and you can choose to get the email updates in HTML format or text-only. Here's a list of the auction sites that are offered:

Amazon.com Auctions, Auctions.com, BoxLot, Ebay, Egghead.com, Gold's Auctions, Hassle Online, MSN Auctions, OnSale by Auction, Ubid, Upstate Auctions, Xoom Auctions, Yahoo Auctions, ZDNet Auctions

***
BIDDER'S EDGE PERSONAL SHOPPER

The biggest drawback to using Bidder's Edge is that it does not track auctions offered on eBay. To set up an alert, go to http://www.biddersedge.com and click on Customize My Search. Enter your search term and choose how you would like to limit the search. You can limit by: auction site, auction type (merchant auctions, person-to-person auctions, or group buying items), category, "new items only" or closing time (30 minutes, 1 hour, 12 hours, 24 hours, 48 hours or 72 hours). If you think the results of the search are what you want, click on "Add this to my Personal Shopper" located at the top right with two hands shaking in a green background.

Bidder's Edge searching allows you to choose all the auction sites or one at a time. So if you want to choose five sites, you have to conduct five searches and add each one to the Personal Shopper list.

While Bidder's Edge does not track eBay, it does offers a choice of 100 auction sites. (Eight of the 14 sites that iTrack.com offers are not offered by Bidder's Edge.)

***
EBAY PERSONAL SHOPPER

eBay Personal Shopper offers alerts for eBay auctions only, and saves a maximum of three searches only. Go to http://www.ebay.com and click on Search, then Personal Shopper. The first time you use Personal Shopper, eBay warns you that it will send your email address and search criteria information to NetMind Technologies Inc., which actually provides the service.

Click on Add a New Search. Choose item title or item title & description, then choose a price range. You can choose to have email notifications sent daily or every 3 days. (Email notification is limited to 30, 60 or 90 days, after which you'll have to set up the alerts again.) Preview the search and then click Save.

There were a lot of auctions from other countries; it would be nice to be able to limit by country.

***
SUMMARY
Of the three alert services I tried, I liked the HTML version of iTrack.com the best. I could track auctions on eBay AND Yahoo Auctions and other sites as well. And the email alert was nicely formatted and easy to review. Try them out for yourself and see which one works best for you.

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4) Scotch Tape, Babe Ruth, and PVC-An Interview with Leslie Paisley, Paper Conservator, Part II
by Michele Alice

Here is the second part of Michele Alice's interview with Leslie Paisley of the Williamstown Art Conservation Center.
---
It's wonderful to buy something new, and-with careful attention to preventive maintenance-keep it looking new. But what if you have an old poster coated with dirt? Or a comic book that has begun to show its age? When I recently spoke with Leslie Paisley, the Conservator of Paper at the Williamstown Art Conservation Center in Massachusetts, I asked her if the average collector could perform minor repairs on such objects.

It's always best, Leslie advised, to seek professional help, because "half of good preservation is being able to identify materials and their properties. And what might be considered a minor collectible today and worth the risk, could be worth much more in the future." As an example, she showed me a Shaker drawing that she was in the process of conserving. "That was bought for just $7. It's now worth hundreds of thousands [of dollars]."

Keeping in mind that professional help is always the best option, Leslie did have a few tips for our readers, the first being to "avoid all tapes!" She pointed out a study being conducted by her department in which various pieces of scotch tape had been applied to the pages of a book, and--after timed intervals of 5, 10, 15, etc. minutes-- the pieces had been partially lifted to determine the effects. All had resulted in some degree of damage to the paper and print.

In addition, scotch tape is not stable, but cracks and discolors over time. "I recently worked on a baseball that had Babe Ruth's signature," Leslie explained. "The owner had covered the signature with scotch tape to protect it so it could be handled. I was able to remove the carrier [backing], but the same solvents that could have removed the residue would have also removed the ink of the signature."

So, if scotch tape is out, what can be used to repair a tear? "Wheat-starch paste and Japanese tissue [paper] of the appropriate thickness." Leslie explained that the paste is basically a mixture of wheat starch and distilled water "which I then cook just like a Hollandaise sauce." The paste and a piece of Japanese tissue are then applied over the tear. When dry, the repair is almost transparent (if the right thickness of tissue has been used), yet strong. This method has the added benefit that it is reversible (the paste is water-soluble) and stable over many years. Leslie advised cooking only as much as needed for each repair as the paste should be fresh to avoid developing mold. (The University Products catalog has a microwave version of the recipe.)

Leslie then moved on to the subject of dirt and dust. In the case of everyday surface dust, Leslie suggested using a good, soft brush made of goat hair. The brush should be kept clean by rinsing with alcohol and then allowing to air dry.

If the dirt is imbedded, Leslie said an art gum eraser is fine on most objects, except some old photographs (due to the eraser's sulfur content), as long as it is fresh and has not hardened and become abrasive. She said a dry-cleaning sponge, made to be used dry, not wet, is even better, as she likes to cut off a small piece for each specific job and then throw it away in case it has picked up any abrasive particles. (This item is also readily available through archival and conservation supply catalogs.)

Stains-water, mud, etc.-usually require "wet treatment" wherein the object is partially or wholly immersed in a water or chemical bath, a procedure best left to a professional.

And what about that old comic book that has lost its pristine color? In the case of high-acid papers, Leslie said little can be done. "I've heard of a high-end comic [that had yellowed] being disassembled and placed in a bath [i.e., given wet treatment] to bring it back somewhat," Leslie said, "but it's an expensive process, and it doesn't prevent the aging process from resuming."

If you're interested in learning the complete results of the scotch tape test, you can subscribe to the WACC newsletter by writing to them at the address below. It's published twice a year, it's full of all kinds of helpful information (such as NOT wrapping silver objects in bubble wrap), and it's FREE!

RESOURCES:
University Products, 517 Main Street, Holyoke, MA 01041, 1.800.628.1912
http://www.universityproducts.com

Williamstown Art Conservation Center, 225 South Street, Williamstown, Massachusetts 01267.
Note that the center offers conservation services to members, non-members and individuals. Conservation treatment and consultation in the laboratory costs $88/hour for individuals (plus photography and supplies). On-site treatment is available.
---
Michele Alice is AuctionBytes-Update Contributing Editor. Michele is a freelance writer in the Berkshire mountains of Massachusetts. She collects books, science fiction memorabilia and more! Email her at makalice@adelphia.net eBay ID: Malice9

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5) PriceRadar's Found in the Attic: Re-Count This
by David Steiner

Back in February, we did a Found in the Attic to see who was the most collectible among the presidential candidates. Bill Bradley won, hands down.

Ten months later, things aren't quite as clear cut, so we propose an alternative to the pregnant and hanging chads, the partisan bickering, the legislative maneuvering and the Supreme Court decisions. We present the MOST COLLECTIBLE candidate. Oh, and no recounts will be taken.

All searches were done with PriceRadar's Price Guide Tool. Go to
http://www.priceradar.com/default.asp?refID=101 and try your own searches!

Al Gore
Number of Items Sold: 22
Number of Items Unsold: 37
Sellthrough Rate: 37.29%
Highest Priced Item: $57.50
Lowest Priced Item: $1
Average Price: $7.02

George W. Bush
Number of Items Sold: 40
Number of Items Unsold: 47
Sellthrough Rate: 45.98%
Highest Priced Item: $65.50
Lowest Priced Item: $1
Average Price: $14.75

(Ed. Note: This in no way reflects the political leanings of AuctionBytes.com. David and Ina consistently cancel out each other's votes at the ballot box.)

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>>>>>>>>>>>>>>>AUCTION FORECAST:

David's auction forecast calls for a mixed day for Sunday, December 3, 2000:
5-day auction: Fair
7-day auction: Good
10-day auction: Bad

Click here for an extended auction forecast:
<http://www.auctionbytes.com/Email_Newsletter/calendar4/calendar4.ht ml>

Brought to you by AuctionBytes Yellow Pages at
< http://www.online-auction-directory.com>
<<<<<<<<<<<<<<<
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6) COLLECTOR'S CORNER: Carnival Glass
By S. Louis Rouse

The glass with a beautiful, brilliant, multicolor sheen that we call Carnival Glass was first produced in America around 1905 by an upstart new glass company known as Fenton. In the 19th century, beautiful iridized glass by Loetz, Tiffany and other glass houses was highly prized by the wealthy but was far too expensive to be within the reach of working class households. With the development of a new process for iridizing pressed glass, all that changed, and soon this colorful glass graced the tables of nearly every middle class home in the country.

During its heyday, Carnival Glass was produced by several glass houses in America. However, five companies (Fenton, Northwood, Dugan, Millersburg and Imperial) accounted for the majority of the production and patterns. Later producers were in England, Australia, India, Mexico, Finland, Czechoslovakia, Argentina, Germany and Mexico. In fact, as the popularity of the glass began to wane in the early 1930s, much of the American produced iridescent glass was exported to foreign countries. It was also about this time that the ware was given the name "Carnival Glass." As demand for the glass dropped, companies needed a way to move the glass they had on hand. Seconds were sold to carnivals and fairs to be used as game prizes.

Carnival Glass was made in many colors, but the predominant ones were marigold, blue, amber, red and green. The iridescent sheen was achieved by treating the surface of the glass with metallic salts. Often the iridescence will mask the base color of the glass. If you look at the photo of the rare Grand Thistle water set (http://www.auctionbytes.com/images/grandthistle.jpg ), you will see that each piece appears to be a different color due to the way the light plays on the iridescence. However, each piece is made of the same deep, rich amethyst colored glass.

To determine the color of a piece of carnival glass, one needs to look through the piece toward a light source. The color that can be seen when viewing the glass in this manner is base color. The exception to this rule is some marigold carnival glass, which obtains its color from the iridescence being applied over a clear base glass.

Carnival Glass values range from just a few dollars to several thousand, depending upon the item, color, maker, rarity and, most important of all, demand. Values will also vary greatly from one region of the country to another. Common pieces in popular patterns such as Northwood's Grape and Cable will fetch strong prices, while rare pieces in lesser know patterns are very hard to sell at any price. Condition also has a great bearing on prices. Chipped glass will normally bring no more than 10%-25% of the value of a mint piece, and a piece with a crack is nearly worthless in most cases.

There have been reproductions of many pieces over the years. Some of them, such as the items made for L.G. Wright, have become collectible in their own right with a strong following. Some companies, such as Imperial Glass Company and the Fenton Art Glass Company, have also reissued items using the original molds they used during the early carnival glass days. These two companies did mark the newer pieces with their trademarks that are not found on the old glass, so there isn't any danger of confusing the reissues with the old glass. Unfortunately, not all makers have marked the reissued or reproduction items. When buying Carnival Glass, as with any collectible, "Buyer Beware."
---
Louis Rouse lives in Tennessee with his wife Charlotte, who is the collector in the family (Fenton Silver Crest). In addition to selling on eBay, they offer their "finds" in malls and spend weekends at Tennnessee's largest indoor market at Sweetwater, Tennessee, where they offer an array of old pottery, glass, collectibles and new giftware. Louis maintains a Web site (http://theshowcase.freeservers.com ) with an extensive list of glass and pottery links to help others in their research. You can email Louis at rousemar@usit.net (auction id: rousemark).

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7) This & That: Online Auction Insurance, Amazon Shipping Offer

Online Auction Insurance
WebTradeInsure.com offers insurance coverage for online auction purchases. The cost of insuring an item is based on its value. For example, Credibility Insurance for a $100 item costs $1.50 and protects the buyer against misrepresentation, missing elements of the sale, and/or lack of shipment on the part of a seller. Transit insurance for a $100 item costs $1.95 and protects the buyer for physical loss of or damage to a 'properly packaged' item. Credibility AND Transit Insurance for a $100 item costs $2.95. For more information, go to http://www.webtradeinsure.com.

Free Shipping on Amazon.com
Amazon.com is offering free shipping for orders over $100 - this offer ends on December 10, 2000. (Does not apply to any products purchased through Amazon Marketplace, Auctions, or zShops. U.S. Web site only.)
http://www.amazon.com/exec/obidos/tg/browse/-/524204/ref%3Dfss%5F 6/104-1789238-7446326

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8) Newsflash Highlights - See Web Site for Full Details and Continuous Coverage
<http://www.auctionbytes.com > and click on Newsflash.

The Coca-Cola Company will donate its entire collection of television commercials to the Library of Congress. (December 1, 2000)

PayPal experiences tech problems as upgrade efforts lead to downtime on its site. (November 30, 2000)

eBay plans to make changes to its feedback policies. (November 29, 2000)

PlayStation2 remains in short supply. (November 28, 2000)

E-Stamp cancels Internet postage. (November 28, 2000)

Gold's Auction continues $10 referral bonus. (November 28, 2000)

eBay acknolwedges search problem. (November 27, 2000)

PayPal adjusts fees effective December 1st. (November 21, 2000)

eBay makes it easier to find re-listed items. (November 21, 2000)

BE SURE AND VISIT OUR WEB SITE FOR COMPLETE DAILY AUCTION NEWS!
The "Newsflash" column brings you DAILY online auction news. Go to
http://www.auctionbytes.com/Email_Newsletter/newsflash/newsflash.ht ml for the latest online auction news and announcements.

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9) Letter from Reader

We got a letter from readers Stan and Sue L. about David's review of MyEZsale.com (you can find the original story here: http://www.auctionbytes.com/Email_Newsletter/25/25.html#ez). David sold an antique trunk using the MyEZsale.com consignment service. It's awfully confusing to figure out the pricing involved with a consignment sale like this since there are shipping and packing charges and commission fees. The lesson here is to go over fees and commissions very carefully whenever you buy and sell items, especially if a third party is involved, to make sure you understand what's involved. Here are excerpts from the letters.

David,
Love your newsletter, I have been a fan of you and Ina for 2 years. I have a question on your MyEZsale review. If your buyer pays shipping, didn't you make 58.00 and should your check be that? Auction ending price of 68.09 plus 25.00 - the buyer would have paid 93.09, correct?

Thanks for everything, a former golf pro now an e-seller.

Stan and Sue L.

Hi Stan and Sue,
The fee structure can be pretty confusing. I thought at first that I should be receiving $58 as well, but the cost of shipping ($25) is included in the cost of the item.

I had entered the minimum price of my item as $34.99. MyEZSale.com adds the cost of shipping - $25 in this case - and a non-refundable $6 fee to my minimum price and uses this as a reserve for my auction. So my reserve was $65.99.

My trunk sold for $68.09, so we have to back out all of those fees, as well as a 6% commission ($4.09) from that price. Total fees came to $35.09, which left me with a $33.00 check.

Thanks very much for writing. We're glad you enjoy the newsletter!
Regards,
Dave Steiner

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Please use the AuctionBytes Yellow Pages when you are shopping for supplies and services for online auctions and collectibles!
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AuctionBytes-Update ISSN 1528-6703
AUCTIONBYTES.COM CONTACT INFORMATION
Editorial: ina@auctionbytes.com
Advertising: advert@auctionbytes.com or 508-655-5697
Letters, Comments, Suggestions: feedback@auctionbytes.com
Want to Write for AuctionBytes-Update? Go to http://www.auctionbytes.com and click on "write for us" to view author guidelines. If you are interested, send email to ina@auctionbytes.com.

Ina Steiner, Editor, Publisher and Co-founder: ina@auctionbytes.com
David Steiner, Webmaster, Technical Editor, President and Co-founder:
dsteiner@auctionbytes.com
Michele Alice, Contributing Editor
AuctionBytes.com
c/o Steiner Associates
PO Box 668
Natick, MA 01760
508-655-5697
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