eBay has selected LivePerson Inc.'s software solution to enhance real-time sales, marketing and customer service interaction on eBay's site. The initial deployment enables eBay users with questions or concerns to click on an icon that triggers a real-time chat interaction with eBay's customer service staff. The LivePerson solution provides eBay users with immediate answers to questions about buying, selling or registration via eBay operators.

The LivePerson solution also enables eBay to gather and report on critical information about chat traffic, customer service performance and user satisfaction. eBay also employs LivePerson's customizable, proactive features to support special promotions.

The LivePerson solution works in tandem with eBay's user notification preferences so that all interactions satisfy eBay's strict privacy requirements.

"LivePerson allows us to keep our users on the site, exchange critical information and solve their problems in real time. The result is a much more efficient and productive customer service experience for our users," said Bob Sanguedolce, vice president and CIO of eBay.