Auctionbytes-NewsFlash, Number 469 - January 24, 2003 - ISSN 1539-5065
| Next Story
User Sues eBay over Feedback System
By Ina Steiner
AuctionBytes.com
Reuters is reporting that Robert Grace, publisher of a Los Angeles legal newspaper, has sued eBay and Hollywood memorabilia dealer Tim Neeley this week in a California Superior Court after the Web site refused to remove negative comments Neeley made after selling Grace six vintage entertainment magazines. The lawsuit goes to the heart of eBay's Feedback System, a method for rating a transaction that ultimately helps establish a member's reputation.
According to a survey conducted last month by AuctionBytes in cooperation with TIAS.com, 29% of the 1,000 respondents thought eBay's feedback system was fair or poor; 35% thought it was adequate; 29% felt the system was very good; and 7% rated it excellent. In addition, 19% of respondents had received retaliatory feedback within the last 6 months.
In an AuctionBytes article announcing the survey results, eBay spokesperson Kevin Pursglove was quoted that he "wouldn't be surprised to see an announcement about changes to the feedback system in the next 2-5 weeks. We're always looking for ways to improve feedback. But when you weigh it overall, I think it's a very effective system."
http://www.auctionbytes.com/cab/abu/y203/m01/abu0087/s02
http://www.auctionbytes.com/forum/phpBB/viewtopic.php?t=3065
Email this story to a friend. Next Story
Related Stories
EBay's Revised Feedback Policy - January 08, 2000, Issue #5
Beware of Making Non-eBay Transactions on eBay! - January 08, 2000, Issue #5
Technical Problems with eBay's Transactional Feedback? - January 08, 2000, Issue #5
Feedback Etiquette - January 08, 2000, Issue #5
Who Says You Can't Take It with You? 'Virtual' Feedback to Go - July 01, 2000, Issue #17
From the Editor - September 09, 2000, Issue #21
Feedback Follow-through - November 18, 2000, Issue #26
eBay Challenges Company over Domain Name - February 28, 2001, Issue #30
Bidder's Edge and eBay Settle Lawsuit - March 01, 2001, Issue #31
eBay Announces Impending Feedback Changes - March 07, 2001, Issue #36
Your Reputation is Everything (Even on the Wireless Web) - March 11, 2001, Issue #38
Remove Negative Feedback? - March 31, 2001, Issue #35
Feedback Service Worth Checking Out - April 01, 2001, Issue #52
Universal Feedback! - April 21, 2001, Issue #36
eBay Gives Users Something New to Strive For - Shooting Stars - May 22, 2001, Issue #87
Online Auction Feedback - November 17, 2001, Issue #55
Ripped Off on eBay - The Case of Mr X - January 20, 2002, Issue #62
Editorial: Can eBay Do More to Stop Serial Offenders? - January 20, 2002, Issue #62
HammerTap Announces Upgrade to Feedback Tool - February 03, 2002, Issue #63
Editorial: Can eBay Do More to Stop Serial Offenders? Part 2 - February 03, 2002, Issue #63
eBay Changes Its Feedback & Customer Service Policies - April 29, 2002, Issue #305
PayPal Shareholders File Class Action Lawsuit Against PayPal & eBay - July 12, 2002, Issue #357
eBay Looks to Modify Its Feedback Policy - August 19, 2002, Issue #377
Survey: How do Users Feel About eBay's Feedback System? - January 19, 2003, Issue #87
'Dear Nick': Advice Column for Auction Users (Negative Feedback Ratings) - April 06, 2003, Issue #92
MIT Conference to Study Online Reputation Systems - April 25, 2003, Issue #525
eBay Changes "Shady" New-User Icon - May 09, 2003, Issue #534
Jury Rules Against eBay in Patent Lawsuit - May 28, 2003, Issue #545
eBay-Contested MercExchange Patents Are on the Block - May 30, 2003, Issue #547
Another Patent Lawsuit Around the Corner for eBay? - July 11, 2003, Issue #574
eBay to Appeal Jury Verdict in Patent Trial - August 12, 2003, Issue #589
eBay Tightens Feedback Loopholes - September 17, 2003, Issue #610
eBay Modifies Feedback Removal Policy - October 15, 2003, Issue #628
Bidz.com Inc. Sues eBay for Trademark Infringement - October 20, 2003, Issue #631
eBay Announces New Feedback Design - November 25, 2003, Issue #654
eBay Settles Patent Lawsuit filed by Tumbleweed against eBay and PayPal - January 06, 2004, Issue #675
eBay Modifies Feedback Policy - January 13, 2004, Issue #680
eBay Tinkers with a Delicate Feedback System - January 30, 2004, Issue #691
Understanding eBay's New 'Mutual Feedback Withdrawal' Policy - April 18, 2004, Issue #117
Tiffany Sues eBay over Fakes - June 22, 2004, Issue #787
Users Sue eBay over Billing Glitches - July 06, 2004, Issue #798
Appeals Court Rules in eBay Feedback Liability Lawsuit - July 26, 2004, Issue #813
eBay Sellers Charged With Trademark Infringement - August 23, 2004, Issue #833
eBay Motors Lets Better Business Bureau Rule on Feedback Removal - September 22, 2004, Issue #853
PayPal Upgrade Causes Major Outage, Affects Debit-Card Users - October 12, 2004, Issue #867
AuctionBytes Survey Results: Your Feedback on eBay's Feedback System - November 21, 2004, Issue #131
Bidders File Lawsuit Accusing eBay of Shill Bidding - February 24, 2005, Issue #961
Butterfields Employees File Class Action Lawsuit against eBay - March 04, 2005, Issue #967
eBay Charged with Racketeering in Class Action Lawsuit - April 07, 2005, Issue #991
Tentative Settlement Reached in eBay Stock 'Spinning' Lawsuit - April 29, 2005, Issue #1007
The Challenges of eBay Feedback - June 05, 2005, Issue #144
eBay Bans Diet Pills from Home Page, Changes Feedback Policy - June 30, 2005, Issue #1053
eBay Australia to Implement Feedback Sorting - July 12, 2005, Issue #1061
eBay Replaces Feedback Solicitation Policy to Eliminate 'Padding' - October 04, 2005, Issue #1121
Discuss this story in our forums.
