Reuters is reporting that Robert Grace, publisher of a Los Angeles legal newspaper, has sued eBay and Hollywood memorabilia dealer Tim Neeley this week in a California Superior Court after the Web site refused to remove negative comments Neeley made after selling Grace six vintage entertainment magazines. The lawsuit goes to the heart of eBay's Feedback System, a method for rating a transaction that ultimately helps establish a member's reputation.
According to a survey conducted last month by AuctionBytes in cooperation with TIAS.com, 29% of the 1,000 respondents thought eBay's feedback system was fair or poor; 35% thought it was adequate; 29% felt the system was very good; and 7% rated it excellent. In addition, 19% of respondents had received retaliatory feedback within the last 6 months.
In an AuctionBytes article announcing the survey results, eBay spokesperson Kevin Pursglove was quoted that he "wouldn't be surprised to see an announcement about changes to the feedback system in the next 2-5 weeks. We're always looking for ways to improve feedback. But when you weigh it overall, I think it's a very effective system."
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