Blue Pumpkin, a provider of enterprise workforce optimization solutions, announced eBay will implement its Blue Pumpkin Workforce Optimization Suite to augment employee performance, customer service and site operations. The company said its Blue Pumpkin Suite will allow eBay to better match its 1,000 customer service agents with workload, thereby facilitating consistent service levels. The Blue Pumpkin Suite optimizes and aligns the full range of workforce-related processes, including strategic planning, training, time tracking, performance evaluation, budgeting, scheduling, forecasting and more.
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