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EcommerceBytes-NewsFlash, Number 491 - February 26, 2003 - ISSN 1539-5065     | Next
eBay Breach or Bug? Users Find Themselves in Wrong Accounts
By David Steiner
EcommerceBytes.com
February 26, 2003




Imagine that you have logged into your eBay account to check your auctions. You check out your "My eBay" page and things don't look familiar to you. The auctions that are running aren't yours, the items that you are "Watching" don't ring a bell, and then you notice that your username and feedback have changed. Have you just stepped into the Twilight Zone?

Some eBay users have been reporting that upon logging into eBay, they find themselves in another user's account, giving them access to that user's auction and account information. eBay confirmed the glitch has been occurring for the past 2-3 weeks and said they had received a "handful" of complaints from users.

One user who logged on and found herself in someone else?s account said she was unsure of the extent of access she had to the account. "I didn't want to snoop too much." she explained. "I could see all of their auctions and I even clicked on the "account" page which showed me their balance with eBay. I think I had access to change auctions and things like that, but I didn't try." She told AuctionBytes she did not want her name published.

"This is really unsettling. And I have to wonder how many other people this has happened to," she said. "It makes me feel pretty worried that my account might be accessed this way as well."

eBay spokesperson Kevin Pursglove explained that with the glitch, a user's account balance could be viewed, but no personally identifiable information was at risk. Credit card information could not be viewed, and a "visitor" to a person's account could not change information such as username, password or email address. Listings could not be changed, added or deleted.

"It was a bug that we identified internally," explained Pursglove, "We identified the problem on Saturday and had a fix in place by Sunday. We should see no other occurrences of this problem."

Pursglove also explained that credit card information is kept behind another, separate firewall, and there was no compromise of private financial information.

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