|
Auctionbytes-NewsFlash, Number 530 - May 02, 2003 - ISSN 1539-5065
Auction Company FairMarket Finds Focus in Loyalty Programs
By Ina Steiner
AuctionBytes.com
May 02, 2003
|
FairMarket was founded in 1997 and set out to compete with online auction giant eBay. After shifting its strategy several times, FairMarket says it has found a winning plan: provide technology and services to leading brands and agencies to run auction-style rewards programs and other online promotions. And rather than competing with eBay, FairMarket now runs eBay's loyalty marketing programs exclusively.
"Auctions are good for promotions because they're good for hard-to get items," said Todd Piett, Director of Marketing for FairMarket. One client, Dr Pepper/Seven Up, auctioned off the first 31 cases of its new soda dnL (picture the 7UP logo, upside down) before the soda was available to the public. Another client, Continental Airlines, auctioned off box seat tickets to Cleveland Indians games and other unique items.
The auction format benefits companies because of the participation element, Tiett explained. Visitors to the loyalty sites can be drawn in with low starting bids, just as on other online auction sites. A consumer visiting the BagelBites.com site may bid on an item like a television set for 50 points, which is offered inside one package of BagelBites. Naturally the consumer must purchase more packages of BagelBites to acquire more points. And the additional points don't cost the company any additional money.
In non-auction rewards programs, companies set up levels so consumers acquiring a certain level of points are guaranteed a prize. For companies that don't do accurate forecasting upfront, it can be a costly program. This "prize exposure" means the more the successful the program, the more it costs the company.
With the auction format, there are a fixed number of goods, say 20 television sets. Users accumulate additional points in order to bid the "price" of the TV higher.
Piett said clients also collect data from program participants that can help them with product features and help tweak future campaigns.
FairMarket has several programs set to launch in the spring and summer, busy months for reward programs. Kellogg is using FairMarket to test programs on KelloggKash.com through the end of the year. And this week, Dr Pepper/Seven Up Inc. and Warner Bros. Records Inc. announced they are joining forces for a special summer promotion, also powered by FairMarket. As part of the LiquidLoot promotion, consumers will be able to collect points from specially marked soft drink products and bid on music-oriented merchandise in an online auction-style promotion at LiquidLoot.com.
FairMarket believes powering auction-style marketing programs for brands will be a winning strategy based on the performance of the programs it has helped run so far, including a program for Burger King, its first foray into rewards programs. And since eBay invested $2 million in FairMarket 1 year ago, you can bet they are counting on it too.
|
Email this story to a friend.
Related Stories
FairMarket Extends CRM Capability - February 11, 2001, Issue #18
FairMarket Merchants Allowed on eBay Platform - February 20, 2001, Issue #24
FairMarket Introduces Discount Shopping Online - February 26, 2001, Issue #28
FairMarket CEO Resigns, Company Announces Lay Offs - May 15, 2001, Issue #82
Microsoft and FairMarket Cancel Exclusivity Deal - July 04, 2001, Issue #116
FairMarket Signs UK's Top Online Retailer - July 30, 2001, Issue #129
eValueville.com Chooses FairMarket to Help Sell on eBay - August 13, 2001, Issue #139
FairMarket Trims 35% Of Its Staff - August 22, 2001, Issue #146
SONICblue Chooses FairMarket Auction Technology - September 10, 2001, Issue #159
FairMarket Flourishes in Faltering Economy - October 24, 2001, Issue #189
Companies Announce Full-Service Solution for Selling Excess Inventory & Returned Products - October 29, 2001, Issue #192
Meanwhile, FairMarket Says Its Solutions Have Helped eValueville.com - October 31, 2001, Issue #194
Boston Sports & Entertainment Arena to Use FairMarket Auction Technology - November 19, 2001, Issue #206
FairMarket Announces Two New Major Customers - December 03, 2001, Issue #214
eBay and FairMarket Announce 'Whopper' Deal - April 24, 2002, Issue #303
eBay Invests in Auction Service Provider FairMarket - May 21, 2002, Issue #320
Auction Service Firm FairMarket Buys Back Stock - August 09, 2002, Issue #372
PayPal Integration Continues, FairMarket Gets on Board - October 23, 2002, Issue #419
FairMarket Announces Third Quarter Financial Results - October 29, 2002, Issue #424
UK Wholesaler Selects FairMarket Platform for B2B Marketplace - January 28, 2003, Issue #471
Latedeals.com Chooses FairMarket as Online Auction Technology Provider - February 27, 2003, Issue #492
FairMarket Releases 2002 Financials, Hires New VP-Worldwide Sales - February 28, 2003, Issue #493
FairMarket to Work with Ad Agencies on Custom Online Programs for Clients - March 05, 2003, Issue #496
Fairmarket to Power De Vere Luxury-Hotel Auction Site - March 20, 2003, Issue #504
UK Auction Site Nominated for Two Awards - May 29, 2003, Issue #546
FairMarket Powers MTV / Dunkin' Donuts Summer Promotion - June 11, 2003, Issue #555
eBay to Acquire FairMarket Auction Company - June 22, 2003, Issue #97
FairMarket Enters into Acquisition Agreement with eBay - June 23, 2003, Issue #562
FairMarket Sets Date for eBay Decision, Will Become Dynabazaar - August 08, 2003, Issue #588
eBay Buys FairMarket Assets for $4.5 Million - September 05, 2003, Issue #602
Dynabazaar Completes Transition Services, Announces Management Changes - January 10, 2004, Issue #678
|
Discuss this story in our forums.
|