728_header.jpg (23748 bytes)
 Home   EB Blog   AB Blog   Letters   Podcasts   ABTV   Forums   EPIS   PR Service   Classifieds   Ecommerce EKG   Service Ratings   
  Subscribe    RSS Feeds    Twitter        Contact Us  Web Site  
Service Ratings 
   Auction Sites
   FP Marketplaces
   Inventory Management
   Payment Services
   Storefronts & Carts
   Sniping Services
   Wholesale/Dropshipping
   Email List Hosting
   Consignment Services
   Ecommerce EKG 
   Auction Calendar
   Collectors' Links
   eBay Promo History
   Bookshelf
   Fraud Resources
   Drop-Off Store Laws
   ABTV
   Ecommerce Resources
   Photo Tips
   Marketing Inserts
   Yellow Pages
   Advertising

EcommerceBytes-NewsFlash, Number 868 - October 13, 2004 - ISSN 1539-5065     | Next
PayPal Outage: Update
By Ina Steiner
EcommerceBytes.com
October 13, 2004




PayPal came back online for many users Tuesday afternoon after a major outage struck the online payment service late last week. eBay, which owns the PayPal service, posted an updated announcement about the problem Tuesday morning, reading in part, "these PayPal issues are the result of unforeseen problems that resulted when a new code base to upgrade the site architecture was introduced to the PayPal platform on Friday morning. The code worked well when tested and during the first hours of launch. Unfortunately, problems handling peak levels of traffic developed later in the day that created intermittent availability and errors for members. These problems have continued in varying degrees since Friday. Account data and personal information have not been compromised by these issues. eBay and PayPal technical teams are working at full force to fix the underlying problems and improve site access."

eBay updated the announcement at 7:19 pm, cautiously reporting good news: "We have made good progress in our efforts to restore the PayPal site functionality. The PayPal site performed well during peak traffic levels this evening, and the overall member experience has improved significantly. Most members are now able to log in to the PayPal site to access account information, use shipping functions, use PayPal debit cards, and pay for items online with no difficulty. Should you encounter any errors when attempting to log in or use different PayPal functions, please try again."

The outage left many users stunned, and pointed out the dependency many eBay sellers and small ecommerce sites have on PayPal and its ecommerce shopping cart system. Assuming the PayPal site remains stable, eBay and PayPal will likely be doing damage control this week to explain to users what went wrong and why it won't happen again. Right now, it's not certain PayPal knows what went wrong.

You may quote up to 50 words of any article on the condition that you attribute the article to EcommerceBytes.com and either link to the original article or to www.EcommerceBytes.com.
All other use is prohibited.

Email Newsletter icon, E-mail Newsletter icon, Email List icon, E-mail List icon Sign up for our Email Newsletters

Email this story to a friend.

| Next

 EcommerceBytes Blog 
 AuctionBytes Blog 
 Letters to the Editor 
Related Stories 
Related Stories
  • Glitch Strikes PayPal Monday Morning - November 18, 2003, Issue #649
  • PayPal Outage: Update - October 13, 2004, Issue #868
  • PayPal Getting Back to Normal after Outage - October 14, 2004, Issue #869
  • PayPal Hiccups over Weekend - October 18, 2004, Issue #871
  • PayPal Holds Fee-Free Day to Apologize for Recent Technical Glitches - October 28, 2004, Issue #879
  • International PayPal Users Upset Over ''Thank You'' Snub - October 29, 2004, Issue #880


  • Discussion Forums 
    Have a question about buying or selling online? Want to get marketing or technical advice? AuctionBytes Discussion Forums are the place to come to get answers to your questions and get advice! Great tips - a refreshing change!

    Current Discussions:
     

    About Us      Privacy Policy      Link to Us      Partners      Our Writers      Write for Us      Press        Site Index

    Copyright 1999-. Steiner Associates LLC. All rights reserved.