Subscribe    RSS Feeds    Twitter            Contact Us 
Web Site  
728_header.jpg (23748 bytes)
 Home   EB Blog   AB Blog   Letters   Podcasts   ABTV   Forums   EPIS   PR Service   Classifieds   Ecommerce EKG   Service Ratings   
Service Ratings 
   Auction Sites
   FP Marketplaces
   Inventory Management
   Payment Services
   Storefronts & Carts
   Sniping Services
   Wholesale/Dropshipping
   Email List Hosting
   Consignment Services
   Ecommerce EKG 
   Auction Calendar
   Collectors' Links
   eBay Promo History
   Bookshelf
   Fraud Resources
   Drop-Off Store Laws
   ABTV
   Ecommerce Resources
   Photo Tips
   Marketing Inserts
   Yellow Pages
   Advertising

EcommerceBytes-NewsFlash, Number 914 - December 20, 2004 - ISSN 1539-5065     Previous | | Next
Zip Glitch Strikes eBay
By Ina Steiner
EcommerceBytes.com
December 20, 2004




Sellers began complaining last week eBay had "moved" them hundreds of miles from where they live. eBay recently rolled out a distance-search feature on the site (http://www.auctionbytes.com/cab/abn/y04/m12/i10/s02), and some users say incorrect zip codes are now being used to populate the Item Location field of their eBay listings when relisted.

Users on an eBay message board began complaining Tuesday their listings displayed zip codes of cities they never heard of in the Item Location field. An eBay moderator came on to acknowledge the problem on Friday. But she said the problem was due to sellers having reset their own zip code preferences at some point in their listing history.

Despite several users denying they had ever changed their zip code, the moderator came back moments later and said, "all the examples we've seen are where the zip codes are incorrect are due to the default having been changed at some point by the account holder. As always, if we can find examples that are contrary, we can dig further into the matter." Users again posted denials that they had ever changed their location.

One user said he never wanted his zip code to be made public. The new feature changed the default preferences for displaying locations.** He posted, "we believe it is an invasion of our privacy to have our zipcode bandied about for the sake of those who want to search "same area.""

However, he said he was unable to change the zip code information because the link was not working, reporting that it simply looped back to the revise page.

It's not known how many sellers might have been affected by the apparent zip-code problem. The moderator has not been back to the thread to update users, and eBay did not post an announcement on the Systems Announcement Board.

** From the eBay announcement about Distances Sorts and Filters:
Currently, when sellers list their items, they must use a checkbox to indicate that they want their items included in distance searches. After this change, any item listed with a valid ZIP code will be automatically included. If you do not want your item to be included in distance searches, you can remove your ZIP code from the “Item Location” section on the Pictures and Details page of the Sell Your Item form. http://www2.ebay.com:80/aw/marketing.shtml#2004-12-09120854

http://digbig.com/4chkd

You may quote up to 50 words of any article on the condition that you attribute the article to EcommerceBytes.com and either link to the original article or to www.EcommerceBytes.com.
All other use is prohibited.

Email Newsletter icon, E-mail Newsletter icon, Email List icon, E-mail List icon Sign up for our Email Newsletters

Email this story to a friend.

Previous | | Next

 EcommerceBytes Blog 
 AuctionBytes Blog 
 Letters to the Editor 
Related Stories 
Related Stories
  • Glitch Strikes eBay Picture Manager - November 16, 2004, Issue #891
  • Glitch Brings eBay Main Search Box Down for Five Hours - November 18, 2004, Issue #893
  • Update: Glitch Brings eBay Main Search Box Down for Five Hours - November 19, 2004, Issue #894
  • eBay Glitch Has Sellers Asking Questions - December 06, 2004, Issue #904
  • Zip Glitch Strikes eBay - December 20, 2004, Issue #914


  •  

    About Us      Privacy Policy      Link to Us      Partners      Our Writers      Write for Us      Press        Site Index

    Copyright 1999-. Steiner Associates LLC. All rights reserved.