To help automate customer support between eBay buyers and sellers, HostedSupport.com released today ezSupport Lite for eBay, a specialized version of its flagship product ezSupport Pro. ezSupport Lite for eBay has been developed to work specifically with the eBay system and is free to eBay sellers.
"ezSupport Lite for eBay is an introductory version of our affordable, easy-to-use online help desk system," said HostedSupport.com chief executive officer Steve Yeich. "Our customer support automation system will help eliminate many of the painful repetitive tasks sellers face, such as answering the same email questions hundreds of times."
Integrated with eBay's "Ask the seller a question," the "ezSupport Lite for eBay" system will review the question against a knowledgebase - built by the seller - and automatically respond back to the buyer with an email answer to his or her question.
"Our customers often see an 80% reduction in the emails they have to respond to manually," said Yeich. "There's no need to manually respond to the same question over and over again. ezSupport Lite for eBay will provide buyers with faster answers, and sellers will deal with fewer emails. By providing faster answers to buyers, sellers are likely to get more, and higher, bids."
"ezSupport Lite for eBay" is available to all eBay sellers. To register, sellers will visit www.hostedsupport.com/ebay and complete a short question and answer process. The answers to the questions will be the foundation for the seller's knowledgebase.
"ezSupport Lite for eBay" is an Internet-based system, which means there is no need to purchase special hardware or software. Additionally, "ezSupport Lite for eBay" is accessible from any computer at any time. "You only need a web browser and Internet connection and you're ready to go," said Yeich.
"ezSupport Lite for eBay" is free to eBay sellers. eBay sellers that need the more advanced features of our ezSupport for eBay product can take advantage of special pricing of $4.99 per month through August 31, 2005. After that date, the upgrade will be $9.99 per month.
HostedSupport.com is a leading provider of affordable customer support automation for web businesses. Its easy-to-use system can be set up in 20 minutes and eliminates many of the support "pains" involved in answering and tracking customer questions. Businesses using HostedSupport.com's products automate most customer support tasks while improving customer retention.
HostedSupport.com is headquartered in Los Angeles, California. Its clients and partners include: E! Online, TicketWeb, NetMagazines.com, Salesnet, Yahoo! Search Marketing, BrandMuscle, eBoz, Roving, Bravenet, Network Solutions, ePublicEye...and many more.
