Sellers using eBay listing tools were unable to list items for a few hours this morning. eBay reports that subscribers of some listing tools "may have been unable to access their accounts." While eBay said the issue lasted from 0114 PT to 0555 PT, subscribers posting on message boards did not seem to get access until 7:30 Pacific time.
The tools affected included eBay Selling Manager, Selling Manager Pro, Seller Assistant and Seller Assistant Pro. eBay updated its message at 1 pm to state:
"Most members who use subscription products have been restored. We're aware that a few members may not have access to their subscription tool, or they may have access to a different version of the tool than the one to which they subscribe. (For instance, they can access Selling Manager Pro, but they are subscribed to Selling Manager.) We are working to resolve these issues, and we appreciate your patience. A small number of others may find they have been subscribed to a tool they do not use. Note:While we are resolving these issues, please do not subscribe or unsubscribe to an eBay product."
Unfortunately some subscribers did re-register for the tools and lost templates and data. Whether the loss is temporary or permanent has not yet been determined by AuctionBytes.
Some sellers affected are wondering why eBay did something to jeopardize the stability of its listing tools during the prime holiday shopping season.
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