Marketworks, a provider of eBay and multi-channel ecommerce services, announced the addition of a Gold Customer Care program for online sellers. "Many of our customers have requested more comprehensive support options from Marketworks," said Ken Powell , CEO of Marketworks. "We've invested in additional support resources to create our Gold Customer Care program to meet their needs, and provide them with a higher level of service."
Marketworks Gold Customer Care program includes higher priority service, faster response time, expanded night and weekend support hours, and increased "live" toll-free phone support. Marketworks standard "Silver Customer Care" program, which is provided at no charge, will remain in place.
Marketworks is also introducing expanded application services designed for customers that lack the time and resources to manage certain software and service related tasks. Customers can now have a Certified Marketworks eCommerce Specialist perform key application services including imports/exports, custom reporting and profile configurations, the company said.
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