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EcommerceBytes-NewsFlash, Number 1616 - September 06, 2007 - ISSN 1539-5065     | Next
eBay Calls Glitch an Email Error
By Ina Steiner
EcommerceBytes.com
September 06, 2007




An eBay glitch that had sellers concerned about their accounts on Wednesday was not related to last week's glitch at PayPal, nor was it related to a security issue at eBay, as some users have speculated.

What had sellers so concerned were emails from eBay stating that their automatic payment method had been declined. The letter asked them to make a one-time payment via PayPal, credit card or check and to update their automatic payment method.

eBay spokesperson Catherine England said, "To be clear, this was not a security or billing issue of any kind. It was simply an instance of an email erroneously being distributed to the wrong group of folks in eBay's My Messages."

eBay advised sellers through a post on the announcement board not to submit a one-time payment, and asked sellers who had submitted payment to contact the company (http://www2.ebay.com/aw/core/200709051124401.html).

Sellers continue to comment about the incident on the AuctionBytes Blog.
http://tinyurl.com/2nv4c6

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