Infopia has formed a new support team named after the new Infopia eCommerce platform. Transact Customer Support offers merchants a tiered support structure with greater accessibility to help when needed. The new team will enable online merchants to focus on growing revenue instead of dealing with technology-related issues.
The new team has created a knowledge base, as well as a support portal where Infopia customers can log and track issues. Support is accessible via a new toll-free number. The call center, support portal, and knowledge base are powered by salesforce.com, which gives team members the ability to have a 360 degree view of customer interaction to provide the best solution possible. The focus of the team is to give merchants more time to grow their business by streamlining operations and getting eCommerce issues addressed as quickly as possible.
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Infopia has formed a new support team named after the new Infopia eCommerce platform. Transact Customer Support offers merchants a tiered support structure with greater accessibility to help when needed. The new team will enable online merchants to focus on growing revenue instead of dealing with technology-related issues. 