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Many of RingCentral's online merchant customers use Skype for their business calls, but the company said their customers did not even know about the recent Skype outage until reading about it online. Their phones kept on ringing because RingCentral allows customers to set a pecking order of how they want calls routed. When the Skype number did not pick up, calls were automatically routed to the next number on the list. RingCentral provides businesses with a single phone number to unite and manage all their communication lines (home, work, mobile, fax, email and VoIP) through a simple Web interface. The service has a base price of $9.99/month that includes a click-to-call feature for merchants to display on their websites. http://www.ringcentral.com