728_header.jpg (23748 bytes)
Google  Web AuctionBytes  

Home
Subscribe
Blog
EcommerceBytes
Podcasts
Forums
Merchant Directory
AuctionBytes TV
ABU Back Issues

Sponsor

COOL TOOLS

Calendar
eBay Fee Calculator
Collectors' Links
eBay Promo History
Bookshelf
Fraud Resources
Auction Site Fees
Auction Management
Payment Services
Storefronts Chart
Sniping Chart
Email List Hosting
Consignment Services
Drop-Off Store Laws
Ecommerce Resources
Photo Tips
Marketing Inserts
Yellow Pages
Classifieds

AUCTIONBYTES

Our Writers
Write For Us
Partners
Press
Advertising
About Us
Link To Us

Auctionbytes-NewsFlash, Number 1857 - August 20, 2008 - ISSN 1539-5065      Previous Story |

eBay Changes Search, Bans Checks & Money Orders
By Ina Steiner
AuctionBytes.com
August 20, 2008
AddThis Social Bookmark Button

eBay made major announcements overnight, including major fee changes to its Buy-It-Now Fixed Price listing format effective September 16, 2008 (see today's other news stories in AuctionBytes.com for details). eBay said it would also make changes to Finding (search), Shipping and Seller Standards. And in a move that was expected by many, it will move to an electronic checkout system, banning checks and money orders.

Finding
eBay is making two major changes to Finding (also called Search). First, it will change the mix of inventory on the site and will score fixed-price and auction listings separately in Best Match, but display them together on the search results pages. eBay's Jeff King of the Finding Team said this allows it to give greater weight to Time Ending Soonest to auction formats, which would be irrelevant to fixed-price listings.

In addition, eBay will expose auction or fixed-price listings more heavily in search results, depending on the category. For example, it would likely show more auction listings than fixed-price listings in collectibles categories. The changes are designed to ensure that auction listings are not buried underneath Fixed-Price listings.

eBay will also create a new factor for its Best Match search algorithm for fixed-price listings only, called "Recent Sales." This will reward multiple-quantity listings that have had recent sales over single- and multiple-quantity listings with fewer or no recent sales. eBay will continue to use factors such as DSRs (Detailed Seller Ratings) and shipping, in its Best Match algorithm. In addition, factors will be given different weights in different categories, as is done today. King said, "We let buyers tell us what's relevant," with eBay mining data based on buyer behavior.

Changes to finding will go into effect on September 16, 2008.

Seller Standards
Beginning November 1, 2008, eBay will require sellers to have a minimum DSR of 4.3 across the board. eBay's Dinesh Lathi said this will affect a very small percentage of sellers.

Payments
eBay is moving to an electronic Checkout system, banning checks, money orders and postal orders. Accepted payment methods will include merchant credit card accounts, ProPay, and PayPal, effective late October.

Update 8/20/08: There are exceptions to the new Accepted Payments policy. See details here, including this tidbit: "Please note that the new payments policy will not apply to the vehicles categories in Motors, capital equipment categories in Business & Industrial, Mature Audiences and Real Estate."

Shipping
Lathi said eBay is "actively looking to bring shipping costs into the realm of the reasonable," stating that shipping is important to buyers, who will go elsewhere if shipping is high, and will draw in buyers if shipping costs are reasonable. In the Media category only, eBay will put limits on Shipping & Handling charges, effective mid-October. It will vary by specific subcategories.

In certain "edge cases," Lathi said, such as an 80-pack DVD, there will be a safety valve: sellers will have the option of using the shipping calculator if the caps are not appropriate. The shipping caps will apply to the first shipping service. eBay did not have details about the caps available to reporters on Tuesday.

Where shipping caps apply only to the Media category, eBay will give incentives to sellers to offer free shipping in all categories. It will give items with free shipping more exposure in search, and will offer additional discounts on FVFs (Final Value Fees). The discount will apply to individual listings, so sellers can choose which listings, if any, on which to offer free shipping.


Email this story to a friend.

Previous Story |

Related Stories
  • eBay Providing Buyers with Proxy Bid Data - January 08, 2008, Issue #1700
  • eBay Changes Item-Number System - January 15, 2008, Issue #1705
  • Sellers Buzzing about eBay's 'Best Match' - January 22, 2008, Issue #1710
  • eBay Shakeup Signals More Changes to Come - January 24, 2008, Issue #1712
  • eBay to Announce Changes at Tuesday's eCommerce Forum - January 28, 2008, Issue #1714
  • eBay Makes 'Best Match' New Default for Search & Browse - January 29, 2008, Issue #1715
  • A Seller's Guide to eBay's January 2008 Announcements - February 03, 2008, Issue #208
  • AuctionBytes Interviews Incoming eBay CEO John Donahoe - February 03, 2008, Issue #208
  • Internet Merchant Association Speaks out on eBay Changes - February 04, 2008, Issue #1719
  • eBay Australia Makes 'Picture Show' Feature Free - February 06, 2008, Issue #1721
  • eBay Changes to Feedback and Fees Are Top Concerns According to AuctionBytes Survey - February 11, 2008, Issue #1724
  • eBay Lowers Insertion Fees for Media Category - February 11, 2008, Issue #1724
  • Survey: Sellers to Change Listing Behavior as Result of eBay Changes - February 12, 2008, Issue #1725
  • The Minority Report: Sellers Who Favor eBay Changes - February 13, 2008, Issue #1726
  • eBay Testing New View Item Page - February 19, 2008, Issue #1730
  • Update to eBay Testing New View Item Page - February 21, 2008, Issue #1732
  • eBay Responds to Concerns over View-Item Page Testing - February 27, 2008, Issue #1736
  • eBay Prods Sellers to Lower Shipping Charges - February 28, 2008, Issue #1737
  • eBay Rolls out Repeat Feedback Changes - February 29, 2008, Issue #1738
  • eBay Split Screen Coming to an Auction Site Near You! - February 29, 2008, Issue #1738
  • eBay Hires Blogger to Improve Communications - March 07, 2008, Issue #1743
  • eBay Tweaks Stores Search Exposure - March 13, 2008, Issue #1747
  • eBay Rolls Out New Checkout with Multi-Seller Payment - March 14, 2008, Issue #1748
  • eBay Expanded Seller Protection from PayPal Now Available - March 21, 2008, Issue #1752
  • eBay Announces Feedback Extortion Policy - March 21, 2008, Issue #1752
  • eBay Requires Specified Shipping, Factors It into Best Match - March 25, 2008, Issue #1754
  • eBay Restricts Digital Downloads to Classified-Ad Format - March 25, 2008, Issue #1754
  • eBay Delays Seller Dashboard in Canada, UK - March 31, 2008, Issue #1758
  • eBay Going 'Retail,' Expect More Change - April 03, 2008, Issue #1761
  • eBay Australia Bans All Payment Methods Except PayPal - April 10, 2008, Issue #1766
  • Is eBay Moving Toward a Free Listing Model? - April 22, 2008, Issue #1774
  • eBay Tells Sellers, Shape Up or Ship Out - April 24, 2008, Issue #1776
  • eBay's Lorrie Norrington Keynote Transcript - April 24, 2008, Issue #1776
  • eBay's Lorrie Norrington Keynote Transcript - April 24, 2008, Issue #1776
  • eBay UK Sellers Gobsmacked by New Policy Enforcement - April 30, 2008, Issue #1780
  • eBay Italy Eliminates Store Inventory Format - April 30, 2008, Issue #1780
  • eBay to Launch DSR Feedback on Half.com - May 08, 2008, Issue #1785
  • Hang Tight, More eBay Feedback Changes Coming - May 08, 2008, Issue #1785
  • eBay's Feedback Changes Roll Out in Australia - May 12, 2008, Issue #1787
  • New eBay Feedback Changes Scrutinized by Sellers - May 14, 2008, Issue #1789
  • eBay Rolls Out Feedback Changes on Dot Com Site - May 20, 2008, Issue #8
  • eBay Changes the Rules of the Game, Again - May 20, 2008, Issue #8
  • eBay Hosts Workshop on New International Visibility Feature - May 21, 2008, Issue #1794
  • Top Australian Seller NARU, Reacts to eBay Feedback Changes - May 22, 2008, Issue #1795
  • eBay Addresses Questions over New Feedback Changes - May 23, 2008, Issue #1796
  • eBay Rolls Out Seller Performance Dashboard - May 26, 2008, Issue #1797
  • eBay Rolls out New Search in UK - June 19, 2008, Issue #1815
  • eBay Moving to New Finding Platform - June 20, 2008, Issue #1816
  • eBay Rolling Out New View Item Page - June 21, 2008, Issue #1817
  • eBay Fee Changes and Recap of Other Changes - June 21, 2008, Issue #1817
  • eBay Separates Fine Jewelry from Fashion Jewelry - June 26, 2008, Issue #1821
  • eBay UK Runs Stores Search Test - June 30, 2008, Issue #1823
  • eBay Takes Neutrals out of Feedback Percentages - July 10, 2008, Issue #1831
  • Communication Breakdown as eBay Modifies Changes - July 14, 2008, Issue #1833
  • eBay Expands Tests of New Search and 'My eBay' - July 15, 2008, Issue #1834
  • eBay Changes Mind on No-Links Policy - July 31, 2008, Issue #1844
  • eBay Implements Listing Limits in Search - August 01, 2008, Issue #1845
  • eBay Shows Competitor Listings in Item Pages - August 14, 2008, Issue #1853
  • Donahoe's Big Gamble: Free Listings on eBay? - August 15, 2008, Issue #1854
  • eBay Makes Major Announcement, Creates Core-Store Hybrid - August 20, 2008, Issue #1857
  • eBay Sellers Cope with Changes (again) - August 21, 2008, Issue #1858
  • AuctionBytes Interviews Randy Smythe about Recent eBay Changes - August 22, 2008, Issue #1859
  • Guide to eBay's Latest Changes - August 24, 2008, Issue #221
  • eBay Requires Return Policy Beginning Late October - August 26, 2008, Issue #1861
  • eBay Australia Delays Launch of New Search - August 29, 2008, Issue #1864
  • eBay Focused on Reducing Shipping & Handling Charges - September 02, 2008, Issue #1866
  • eBay UK Kills Grandfather Clause in User ID Policy - September 03, 2008, Issue #1867
  • eBay Dupes Policy Rolled Back for Auctions, Featured Listings - September 04, 2008, Issue #1868
  • eBay Kills Auction Bidding Tool - September 08, 2008, Issue #1869
  • eBay Encourages Multi-Quantity Listings - September 09, 2008, Issue #1870
  • eBay Continues Testing New Item Page - September 10, 2008, Issue #1871
  • Concerns over eBay's New Fixed-Price Changes - September 17, 2008, Issue #1876
  • eBay Places Ads on Seller Item-Description Pages - September 22, 2008, Issue #1879
  • eBay UK Eliminates Store Inventory Format - September 29, 2008, Issue #1884
  • eBay Gives Sellers Breathing Room on Return Policy Requirement - October 08, 2008, Issue #1891
  • eBay Sellers Allowed to Invite Feedback Revision - October 10, 2008, Issue #1893
  • eBay UK Forces DVD Sellers to Offer Free Shipping - October 13, 2008, Issue #1894
  • eBay Announces More Changes, No Relist Credits for FP - October 16, 2008, Issue #1897
  • eBay Changes Quantity Displayed on Multi-Quantity Listings - October 20, 2008, Issue #1899
  • eBay Shipping & Handling Survey Results Are In - October 22, 2008, Issue #1901
  • eBay Lowers Minimum DSR Standards for Selling on the Site - October 23, 2008, Issue #1902
  • eBay Says Site Now Ready for 'Paperless Payments' Policy - October 31, 2008, Issue #1908
  • eBay Briefs Top Sellers on Strategies, Search - November 14, 2008, Issue #1918
  • eBay Rolls Back 'Identical Listings' Policy - November 19, 2008, Issue #1921



  • Discuss this story in our forums.

    Ecommerce Podcasts

    Site Index
    Copyright 1999-2008. Steiner Associates LLC. All rights reserved