eBay announced it will close its Vancouver, Canada customer service facility, which employs 700 agents. In a press release, the company said it intended to increase the number of employees at its Salt Lake City facility, which currently employs more than 900 customer service agents, and at certain other facilities globally.
Chad O'Meara, Vice President of Customer Service, eBay Marketplaces, said, "While it is a difficult decision to close our Vancouver facility, we believe that consolidating our North America customer service operations will help accelerate our efforts to continually exceed buyer and seller expectations."
eBay said it expects to maintain current support levels said that customer support operations within its PayPal and Skype businesses would not be impacted. The closure of the Canadian facility is expected by September 30, 2009
eBay consolidated operations globally last year and had two rounds of layoffs (link).
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eBay announced it will close its Vancouver, Canada customer service facility, which employs 700 agents. In a press release, the company said it intended to increase the number of employees at its Salt Lake City facility, which currently employs more than 900 customer service agents, and at certain other facilities globally.