Auctionbytes-NewsFlash, Number 2061 - June 18, 2009 - ISSN 1539-5065
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Amazon.com Launches 'Charge When Ship' Process for Sellers
By Ina Steiner
AuctionBytes.com
Reading AuctionBytes: Amazon.com Launches 'Charge When Ship' Process for Sellers
Amazon.com will send sellers an automated email confirmation when their account has been transitioned to Charge When Ship, and on the Manage Orders page, sellers will see a Cancel button for new orders in addition to the "Print packing slip" button.
Existing seller performance metrics will still apply with Charge When Ship, and Amazon.com said it would also monitor late shipment and cancellation metrics. Buyers can leave feedback on all canceled orders, whether or not the seller's account has Charge When Ship functionality.
Sellers reacted to the change on the Seller Soapbox discussion board
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Amazon.com launched a new process sellers must follow called "Charge When Ship." The marketplace said the new process will help keep buyers informed about shipments, and all sellers will be required to use Charge When Ship. Tracking information is not required for feeds or Manage Orders, but Amazon.com "highly encourages" sellers to provide tracking information. "Buyers contact sellers less often if they know when and how an order was shipped. They especially appreciate tracking information. We provide the shipping details to the buyer once you ship the order and confirm the shipment through Manage Orders or a feed."
