EcommerceBytes-NewsFlash, Number 2076 - July 09, 2009 - ISSN 1539-5065
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Did your item arrive by (date)?
Did your item arrive in the condition as described by the seller?
If you contacted this seller, did you receive prompt and courteous service?
Sellers will now be able to see the answers to those questions in three new columns in Feedback Manager called Arrived on Time, Condition Described, and Courteous Service. The buyer's answer to each question is indicated in the corresponding column. A dash in the column indicates the buyer did not answer that question.
Amazon.com said buyers would not be able to view this information.
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Amazon.com announced it was making additional buyer feedback information available to sellers in the Feedback Manager tool in the Seller Account section. Amazon has been asking buyers three optional questions as part of the feedback collection process: 