PayPal launched a Community Help Forum as a resource for members to find answers to questions, share PayPal experiences and best practices, and troubleshooting tips. The company said its goal was to provide PayPal members with an avenue to communicate with one another.
The move comes as PayPal becomes increasingly important to eBay Inc., which continues to separate the functions of its two businesses - payments and marketplaces. Previously PayPal users had only the discussion boards on eBay (located here). eBay has taken over its dispute resolution process from PayPal, and financial releases now put the payments business ahead of marketplaces.
In September, eBay Inc. CEO John Donahoe indicated he would consider a PayPal spin-off. He said that while there were still synergies between PayPal and eBay, "If and when I feel the businesses are better off separately, we'll do what we did with Skype."
Next week, PayPal will hold its first dedicated developer's conference which promises to be a major event for the company and was sold out early.
In addition to the newly launched help forum, found here, PayPal users can also continue to tweet questions to the @AskPayPal Twitter handle.
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PayPal launched a Community Help Forum as a resource for members to find answers to questions, share PayPal experiences and best practices, and troubleshooting tips. The company said its goal was to provide PayPal members with an avenue to communicate with one another. 