Problems with eBay search on Saturday morning turned into a complete search outage by noon. Shoppers were unable to find items through searching for items or by browsing categories. eBay said the problem was due to errors in some of its backend systems in a post on its System Announcement Board. The problem is affecting eBay.com and at least some of its international websites, including eBay UK.
Users began complaining of the problem on eBay discussion boards, and users also tweeted the problem using the hashtag #fail on Twitter.
eBay's outage policy affects only listings scheduled to end during the outage or in the hour after the end of the outage.
Sellers are less concerned about listing fees than they are about lost sales. Outages such as these are particularly painful for sellers of auction format listings where a seller may be obligated to sell to the highest bidder even though nobody else could find the auction listing.
The search outage was ongoing at 3 pm PST as we went to press with this story.
You may quote up to 50 words of any article on the condition that you attribute the article to
EcommerceBytes.com and either link to the original article or to www.EcommerceBytes.com. All other use is prohibited.
Have a question about buying or selling online? Want to get marketing or technical advice? AuctionBytes Discussion Forums are the place to come to get answers to your questions and get advice! Great tips - a refreshing change!
Problems with eBay search on Saturday morning turned into a complete search outage by noon. Shoppers were unable to find items through searching for items or by browsing categories. eBay said the problem was due to errors in some of its backend systems in a post on its 