Rackspace has named Mark Roenigk its Chief Operating Officer, responsible for helping employees "deepen the culture of service to provide an expanding customer base with Fanatical Support." Mr. Roenigk comes from eBay where he was Chief Procurement Officer and Vice President of Operational Excellence. While there, he was responsible for the implementation of a company-wide operational excellence program that substantially improved the customer experience while driving significant process and financial efficiencies.

Previously he was Senior Vice President of Operations for XM Satellite Radio, where he was responsible for all supply chain activities and global procurement in the manufacturing and distribution of XM products.