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Service Ratings     Auction Sites    FP Marketplaces    Inventory Management    Payment Services    Storefronts & Carts    Sniping Services    Wholesale/Dropshipping    Email List Hosting    Consignment Services    Ecommerce EKG     Auction Calendar    Collectors' Links    eBay Promo History    Bookshelf    Fraud Resources    Drop-Off Store Laws    ABTV    Ecommerce Resources    Photo Tips    Marketing Inserts    Yellow Pages    Advertising		1. Online Auction Feedback Survey 1. If a buyer or seller has only a few feedbacks, does that make you less likely to do business with them? Response Percent Response Total Yes 23.5% 225 No 27.6% 264 Depends 48.5% 465 I never look at feedback 0.4% 4 Total Respondents   958 (skipped this question)   0 2. As a Seller, when do you leave feedback? Response Percent Response Total When I receive payment 29.9% 284 When the buyer tells me that they've received the item 12.9% 123 When the buyer leaves feedback for me 35.4% 337 I leave feedback in bulk at my convenience 8.6% 82 I never leave feedback 0.1% 1 I never sell on auction sites 2.9% 28 Other (please specify) 10.1% 96 Total Respondents   951 (skipped this question)   7 3. As a Seller would you say that you leave more feedback than you receive? Response Percent Response Total Yes 58.6% 556 No 11.6% 110 The Same 26.7% 253 I never sell on auction sites 3.1% 29 Total Respondents   948 (skipped this question)   10 4. As a Buyer, when do you leave feedback? Response Percent Response Total When I receive the item 85.6% 817 When the Seller leaves feedback for me 4.3% 41 I leave feedback in bulk at my convenience 5.7% 54 I never leave feedback 0.3% 3 I never buy on auction sites 1.3% 12 Other (please specify) 2.8% 27 Total Respondents   954 (skipped this question)   4 5. As a Buyer, would you say that you leave more feedback than you receive? Response Percent Response Total Yes 41.2% 391 No 21.1% 200 The Same 36.5% 347 I never buy on auction sites 1.3% 12 Total Respondents   950 (skipped this question)   8 6. When you prepare to bid on an auction, do you analyze the Seller's feedback? (Please check all that apply) Response Percent Response Total I look at the total number of feedback points 69.6% 662 I look at the number of negatives and neutrals 88.9% 845 I look at whether the seller's past transactions were as a buyer or seller 56% 533 I look at the kinds of things the seller sold in the past 39.4% 375 I look at the dollar amounts of the seller's previous transactions 17.9% 170 I never look at someone's feedback before bidding 3.3% 31 I never buy online 1.1% 10 Total Respondents   951 (skipped this question)   7 7. Do you use any feedback tools? (Please check all that apply) Response Percent Response Total Leaving feedback in bulk 53.1% 203 Analyzing feedback 29.3% 112 Other (please specify) 31.2% 119 Total Respondents   382 (skipped this question)   576 8. How big a problem are the following? Very Big Problem Minor Problem Not a Problem Don't Know Response Average Retaliatory Feedback (Leaving negative feedback in retaliation) 56% (520) 20% (189) 16% (152) 7% (68) 1.75 People neglecting to leave feedback for trading partners 32% (291) 51% (473) 13% (123) 4% (34) 1.89 Feedback extortion (threats of negative feedback) 37% (336) 30% (272) 23% (212) 11% (99) 2.08 Total Respondents   943 (skipped this question)   15 9. Have you experienced any of the following within the last 6 months: (please check all that apply) Response Percent Response Total Received retaliatory feedback 64.8% 234 Victim of feedback extortion 67% 242 Total Respondents   361 (skipped this question)   597 10. Do you use any of the following feedback tools? (Please check all that apply) Response Percent Response Total Baycheck (HammerTap) 4.4% 14 Vrane (Amherst Robots) 1.3% 4 RoboFeedback (BidRobot) 0% 0 Gutcheck 8.5% 27 SquareTrade 29.7% 94 VirtualFeedback 0.6% 2 ReliableMerchants 1.9% 6 Tools provided by my auction management software 42.4% 134 Other (please specify) 29.4% 93 Total Respondents   316 (skipped this question)   642 11. Please indicate your opinion about how effective eBay's feedback system is. Excellent Very Good Adequate Fair Poor Response Average eBay's Feedback System 3% (25) 19% (185) 39% (370) 23% (220) 16% (154) 3.31 Total Respondents   953 (skipped this question)   5 12. How would you improve eBay''s feedback system? (You have up to 250 characters to write your response.) VIEW RESPONSES  Total Respondents   633 (skipped this question)   325

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