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| 1. Online Auction Feedback Survey |
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| 1. If a buyer or seller has only a few
feedbacks, does that make you less likely to do business with them? |
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Response Percent |
Response Total |
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23.5% |
225 |
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27.6% |
264 |
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48.5% |
465 |
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0.4% |
4 |
| Total
Respondents |
958 |
| (skipped this question) |
0 |
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| 2. As a Seller, when do you leave feedback? |
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Response Percent |
Response Total |
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29.9% |
284 |
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When the buyer tells me that they've received the
item |
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12.9% |
123 |
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When the buyer leaves feedback for me |
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35.4% |
337 |
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I leave feedback in bulk at my convenience |
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8.6% |
82 |
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0.1% |
1 |
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I never sell on auction sites |
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2.9% |
28 |
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10.1% |
96 |
| Total
Respondents |
951 |
| (skipped this question) |
7 |
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| 3. As a Seller would you say that you leave more
feedback than you receive? |
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Response Percent |
Response Total |
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58.6% |
556 |
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11.6% |
110 |
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26.7% |
253 |
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I never sell on auction sites |
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3.1% |
29 |
| Total
Respondents |
948 |
| (skipped this question) |
10 |
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| 4. As a Buyer, when do you leave feedback? |
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Response Percent |
Response Total |
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85.6% |
817 |
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When the Seller leaves feedback for me |
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4.3% |
41 |
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I leave feedback in bulk at my convenience |
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5.7% |
54 |
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0.3% |
3 |
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I never buy on auction sites |
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1.3% |
12 |
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2.8% |
27 |
| Total
Respondents |
954 |
| (skipped this question) |
4 |
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| 5. As a Buyer, would you say that you leave more
feedback than you receive? |
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Response Percent |
Response Total |
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41.2% |
391 |
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21.1% |
200 |
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36.5% |
347 |
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I never buy on auction sites |
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1.3% |
12 |
| Total
Respondents |
950 |
| (skipped this question) |
8 |
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| 6. When you prepare to bid on an auction, do you
analyze the Seller's feedback? (Please check all that apply) |
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Response Percent |
Response Total |
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I look at the total number of
feedback points |
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69.6% |
662 |
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I look at the number of
negatives and neutrals |
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88.9% |
845 |
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I look at whether the seller's
past transactions were as a buyer or seller |
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56% |
533 |
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I look at the kinds of things the
seller sold in the past |
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39.4% |
375 |
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I look at the dollar amounts of
the seller's previous transactions |
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17.9% |
170 |
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I never look at someone's
feedback before bidding |
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3.3% |
31 |
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I never buy online |
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1.1% |
10 |
| Total
Respondents |
951 |
| (skipped this question) |
7 |
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| 7. Do you use any feedback tools? (Please check
all that apply) |
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Response Percent |
Response Total |
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Leaving feedback in bulk |
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53.1% |
203 |
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Analyzing feedback |
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29.3% |
112 |
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31.2% |
119 |
| Total
Respondents |
382 |
| (skipped this question) |
576 |
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| 8. How big a problem are the following? |
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Very
Big Problem |
Minor
Problem |
Not
a Problem |
Don't
Know |
Response
Average |
| Retaliatory Feedback (Leaving
negative feedback in retaliation) |
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56%
(520) |
20%
(189) |
16%
(152) |
7%
(68) |
1.75 |
| People neglecting to leave feedback
for trading partners |
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32%
(291) |
51%
(473) |
13%
(123) |
4%
(34) |
1.89 |
| Feedback extortion (threats of
negative feedback) |
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37%
(336) |
30%
(272) |
23%
(212) |
11%
(99) |
2.08 |
| Total
Respondents |
943 |
| (skipped this question) |
15 |
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| 9. Have you experienced any of the following
within the last 6 months: (please check all that apply) |
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Response Percent |
Response Total |
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Received retaliatory feedback |
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64.8% |
234 |
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Victim of feedback extortion |
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67% |
242 |
| Total
Respondents |
361 |
| (skipped this question) |
597 |
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| 10. Do you use any of the following feedback
tools? (Please check all that apply) |
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Response Percent |
Response Total |
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Baycheck (HammerTap) |
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4.4% |
14 |
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Vrane (Amherst Robots) |
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1.3% |
4 |
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RoboFeedback (BidRobot) |
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0% |
0 |
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Gutcheck |
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8.5% |
27 |
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SquareTrade |
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29.7% |
94 |
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VirtualFeedback |
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0.6% |
2 |
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ReliableMerchants |
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1.9% |
6 |
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Tools provided by my auction
management software |
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42.4% |
134 |
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29.4% |
93 |
| Total
Respondents |
316 |
| (skipped this question) |
642 |
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| 11. Please indicate your opinion about how
effective eBay's feedback system is. |
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Excellent |
Very
Good |
Adequate |
Fair |
Poor |
Response
Average |
| eBay's Feedback System |
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3%
(25) |
19%
(185) |
39%
(370) |
23%
(220) |
16%
(154) |
3.31 |
| Total
Respondents |
953 |
| (skipped this question) |
5 |
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12. How would you improve eBay''s feedback
system? (You have up to 250 characters to write your response.)
VIEW
RESPONSES |
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633 |
| (skipped this question) |
325 |
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