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1. Online Auction Feedback Survey
1. If a buyer or seller has only a few feedbacks, does that make you less likely to do business with them?
Response Percent Response Total
Yes
23.5% 225
No
27.6% 264
Depends
48.5% 465
I never look at feedback
0.4% 4
Total Respondents   958
(skipped this question)   0
2. As a Seller, when do you leave feedback?
Response Percent Response Total
When I receive payment
29.9% 284
When the buyer tells me that they've received the item
12.9% 123
When the buyer leaves feedback for me
35.4% 337
I leave feedback in bulk at my convenience
8.6% 82
I never leave feedback
0.1% 1
I never sell on auction sites
2.9% 28
Other (please specify)
10.1% 96
Total Respondents   951
(skipped this question)   7
3. As a Seller would you say that you leave more feedback than you receive?
Response Percent Response Total
Yes
58.6% 556
No
11.6% 110
The Same
26.7% 253
I never sell on auction sites
3.1% 29
Total Respondents   948
(skipped this question)   10
4. As a Buyer, when do you leave feedback?
Response Percent Response Total
When I receive the item
85.6% 817
When the Seller leaves feedback for me
4.3% 41
I leave feedback in bulk at my convenience
5.7% 54
I never leave feedback
0.3% 3
I never buy on auction sites
1.3% 12
Other (please specify)
2.8% 27
Total Respondents   954
(skipped this question)   4
5. As a Buyer, would you say that you leave more feedback than you receive?
Response Percent Response Total
Yes
41.2% 391
No
21.1% 200
The Same
36.5% 347
I never buy on auction sites
1.3% 12
Total Respondents   950
(skipped this question)   8
6. When you prepare to bid on an auction, do you analyze the Seller's feedback? (Please check all that apply)
Response Percent Response Total
I look at the total number of feedback points
69.6% 662
I look at the number of negatives and neutrals
88.9% 845
I look at whether the seller's past transactions were as a buyer or seller
56% 533
I look at the kinds of things the seller sold in the past
39.4% 375
I look at the dollar amounts of the seller's previous transactions
17.9% 170
I never look at someone's feedback before bidding
3.3% 31
I never buy online
1.1% 10
Total Respondents   951
(skipped this question)   7
7. Do you use any feedback tools? (Please check all that apply)
Response Percent Response Total
Leaving feedback in bulk
53.1% 203
Analyzing feedback
29.3% 112
Other (please specify)
31.2% 119
Total Respondents   382
(skipped this question)   576
8. How big a problem are the following?
Very Big Problem Minor Problem Not a Problem Don't Know Response Average
Retaliatory Feedback (Leaving negative feedback in retaliation)
56% (520) 20% (189) 16% (152) 7% (68) 1.75
People neglecting to leave feedback for trading partners
32% (291) 51% (473) 13% (123) 4% (34) 1.89
Feedback extortion (threats of negative feedback)
37% (336) 30% (272) 23% (212) 11% (99) 2.08
Total Respondents   943
(skipped this question)   15
9. Have you experienced any of the following within the last 6 months: (please check all that apply)
Response Percent Response Total
Received retaliatory feedback
64.8% 234
Victim of feedback extortion
67% 242
Total Respondents   361
(skipped this question)   597
10. Do you use any of the following feedback tools? (Please check all that apply)
Response Percent Response Total
Baycheck (HammerTap)
4.4% 14
Vrane (Amherst Robots)
1.3% 4
RoboFeedback (BidRobot)
0% 0
Gutcheck
8.5% 27
SquareTrade
29.7% 94
VirtualFeedback
0.6% 2
ReliableMerchants
1.9% 6
Tools provided by my auction management software
42.4% 134
Other (please specify)
29.4% 93
Total Respondents   316
(skipped this question)   642
11. Please indicate your opinion about how effective eBay's feedback system is.
Excellent Very Good Adequate Fair Poor Response Average
eBay's Feedback System
3% (25) 19% (185) 39% (370) 23% (220) 16% (154) 3.31
Total Respondents   953
(skipped this question)   5
12. How would you improve eBay''s feedback system? (You have up to 250 characters to write your response.)
VIEW RESPONSES
 Total Respondents  
633
(skipped this question)   325
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