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| How would you improve
eBay''s feedback system? (You have up to 250 characters to write your response.) |
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| find a way for it to take less
time to do |
| ability to make a correction,
sometimes you hit Positive and meant a Negative but it stays as-is...suspensions for
continued Negatives, maybe if a seller/buyer gets 4-5 in a row, even if its temporary.
Right now a Seller who has 10,000 feedbacks can keep piling on the Negatives |
| Feedback from buyers would not
be allowed until after payment has been made and noted. Too many sellers do not file
negative feedback for fear of retaliation. Double the space for the feedback note. That
would allow sufficient space for explanations, both positive and negative. Off topic: The
responses allowed in number 8 are really inadequate. Too extreme to go from "minor
problem" to "very big problem". Retalitory feedback for example is a
problem for me but not a very big problem. |
| Link on page to sort and find
neg and neut feedback. have retaliatory feedback removed with warnings to the person who
left negative feedback from ebay stating that they could be suspended if they continue to
leave retaliatory feedback. I think most people can look at feedback and determine what's
retaliatory and not. I have left neutral feedback on a seller for shipping charges and he
left negative retaliatory feedback. No reason other than that I had complained about
shipping charges. Overpaid by 8.00. seller used USPS free box, no packing material was
needed. |
| Make retaliatory feedback
easier to remove for sellers |
| I don't believe non-paying
bidders should be allowed to leave (negative) feedback for sellers. 99.9 percent of the
time it is retaliatory. Ebay should be able to correct feedback. Ex: it was posted on the
wrong account; when two people agree to remove negative feedback (why not just remove it
completely); etc |
| Non-paying bidders should not
be able to leave feedback whatsoever. Sellers dealing w/ bidders who make threats with
negative feedback should be able to forward e-mails to eBay and have bidder get
warning/suspension. Their reasonings on removing feedback should be widened to cover the
multiple scenarios that occur. Feedback system is too subjective and thus open to too much
abuse - on top of the fact that threatening negatie feedback is considered to be an
illegal act. |
| I have been working on Ebay for
almost 10 years. I think it stinks that as much money as this company makes that they make
long time good sellers pay $20 to get undeserved feedback removed. Even after paying the
$20 they remove the negative strike but they still leave the comment there for people to
read. I think after paying that much money on a transaction where I clearly did nothing
wrong it should at the very least be removed completely. I also think that Ebay should not
charge long time or sellers in good standing a $20 fee to try to get bad feedback removed
when determined that it was unwarranted. They should offer that free with a few hired
people to handle this for their sellers. |
| 1. They should allow seller to
throw out one or two per year. In statistics we refer to this as the modified mean. This
is under the assumption that the lowest is not typical. That person may be a mental case,
or impossible to please. 2. If you have had say, 67 feedbacks, of which 100% are positive,
ebay shows "Feedback score -- 67" It should say "Feedback score 100% out of
67 responses." The way they have it, it looks like you have a score of 67 which is
almost failing. Sometimes they don't even show the 100% at all. Example: "My
Ebay" page. |
| Negative feedback cannot be
left until it is sent to the seller/buyer first. If the reason for the negative feedback
is "resolved" (refund, replacement or it is mutually decided there was a
misunderstanding)it isn't posted. If it isn't resolved it is posted in 7 days with no
option for response by the second party. |
| have a better facility to
protect from retaliation feedback (i.e. cancelled sales must not allow feedback) |
| Non paying bidders blocked from
giving negative feedback or at least verifing any claim as to why they did not pay. |
| NPB's should not be allowed to
leave FB. When someone chooses to place Neg FB, a box should pop up asking buyers if they
have exhausted all attempts to resolve the issue with the Seller. Sellers should be warned
that it is there duty and the law in most states that they must be willing to offer
refunds, repairs, or exchanges to unhappy customers, without question. |
| after 90 days all FB should
cease on a particluar auction. |
| Whenever disputed feedback is
left have an IMPARTIAL UNINVOLVED third party receive all the input from both sides and
render a considered decision which accompanies the feedback. Costly and time consuming
initially, but as time goes on it will cause greater attention to documentation which will
improve service and decrease the effectiveness of retaliatory feedback, so as to make it
much less frequent. |
| Prevent troublesome buyers
leaving feedback when an unpaid item strike is issued. |
| N/A |
| Eliminate a negative after 1
year if it's the only one; discard use of nuetral - either you are happy or you are not;
simplify feedback to a graded system - 1 to 5 stars for positive and 1 to 5 stars for
negative - comments optional. Also, use better incentives than colored star level ratings,
maybe like the Anything Points. On My eBay Page, activate button indicating Feedback Left
by your Buyer or Seller for instant viewing. |
| Do away with the "Feedback
Score". It does not give any indication of the total number of transactions that a
seller/buyer has completed. Buyers especially neglect to leave feedback. As a seller I
want potential buyers to see that I have completed many more (3 times more in fact)
transactions than my misleading "Feedback Score" seems to indicate. Ebay should
state this information up front, ie: Total Transactions / Positive Transactions / Negative
Transactions / Neutral Transactions. |
| There should be a way to weed
out retaliatory feedback. As a seller, I had someone who did not communicate or pay for
over a month. I left a negative. Eventually he contacted me and paid, but left a negative
for me. My solution was to mutually withdraw but that still shows up as a mutual
withdrawal. Another problem is newbies who leave negative feedback for minor problems that
an experienced buyer would work out with a seller. |
| Increase feedback space, easier
feedback disputes (removal, etc) |
| Make it easier to find the
negative/neutrals of a seller. Rating system instead of one blanket 'happy statement.' |
| Users should be able to change
feedback from positive to negative and vice versa. Quite often problems or
misunderstandings are easily resolvced. |
| When leaving negative feedback
it should be required that a reason be given, i.e, not just negative and no reason. There
should be a REAL reason when leaving neg. feedback and parties should be REQUIRED to
contact each other to correct any problem before leaving neg. feedback. |
| I someone doesn't pay for what
they bid on and won, and I go through Ebay's non-paying bidder system, after I get a
commission refund, that Buyer should be blocked from leaving negative feedback for me. If
they didn't pay, they should not have any feedback privileges for that transaction. Also,
I think that when people leave multiple positive feedbacks they should all count, not just
one. |
| I would like to see neg's and
neutrals (past 6 months) shown with total on auctions ... would save time for me when I am
making a purchase or checkin on a bidder on my auction (no neg's or neutrals - less
worry). |
| If a bidder does not pay and is
sent an unpaid notice and does not respond and the seller receives a credit the deadbeat
buyer should not be able to leave a negative feedback to the buyer. If you do not respond
to the warnings you should not be able to respond and leave negative feedback after given
warnings. |
| Do something about users
changing ID's and being able to conduct new business. Ebay should be able to track a new
user by CCard number or address or other things. There has to be a better way of allowing
bad users to get a new ID and buy/sell. |
| Because I deal with multiple
transactions and repeat customers, I would very much like to be able to receive one
feedback "point" for each transaction, instead of just one point from each
individual trading partner. |
| Feedback isn't always left from
buyer so the true amount of items sold is never realized. Ebay needs to put up a system
where the sellers sold count will show - not just the current system because we are at the
mercy of the buyer if they even take the time to leave feedback. Most sellers try hard to
make customers happy and don't reap a just reward in items shown as sold. |
| a buyer can not leave feedback
if they have not paid for the item..esp if paypal only... |
| All feedbacks need to count and
not from the person only one time, if we have to use this feedback method. |
| eBay needs to make it where if
a buyer never pays and the seller files a non paying bidder warning, the buyer should not
be allowed to leave feedback. |
| options to eliminate negative
feedback tighter rules for new ebayers who haven't learned ebay protocal some sort of
warning of fraudulant sellers-maybe a popup to proceed with caution |
| I don't really know. I wish
feedback could be mandatory. |
| Institute a "default"
feedback rating. On a scale of 1-5, a default of 3 (neutral) would automatically be
applied the 31st day following an auction. If buyers and sellers want to give a different
rating they could manually override the default. Possible instead of a numbering system,
it could be excellent - very good - normal - minor problems - major dissatisfaction. Both
sellers and buyers would be able to add comments to any and all of the ratings. |
| Make it easier to remove
feedback from known nut cases. |
| Allow me to enter multiple item
numbers and then leave bulk feedback for all in bulk. List my items sold and indicate
whether feedback has been left for them or not. Allow me as a seller to retract feedback
for a buyer if I chose with cause. |
| Do NOT allow retaliatory
negatives. I am very reluctant to leave negative feedback for fear of retaliatory negs. It
has happened in the past. Allow feedback to be changed if a circumstance changes. |
| 1) Change "Positive"
and "Negative" to a three point system. a)Shipping b) item as described c)
communication. If a seller ships on time and has good communication but the item is not as
described, they get a 2 instead of a 3. If the item is good and the seller ships on time
but won't return emails they get a 2 instead of a 3. 2)Somehow when people leave a
positive but state negative things has to stop. Just today I saw a positive feedback that
read, "Item was shoddy and seller was very slow to ship." Hello? What is so
positive about that? The reason people do that is a) so they don't experience retaliatory
feedback and b) they don't want people to see the negative feedback on the "left
by" side. Ridiculous! |
| Not allow NPB's to leave fb,
remove unjustified feedback |
| All the negative feedbacks I
received out of 1979 feedbacks were all lies and nothing can be done. I don`t mind a
negative feedback if it was true. Then I deserve it. I don`t know if this would solve the
problem or not, but have someone from ebay contact the person who left the negative
feedback, and also the seller to see who is lying. I would really like to see this problem
solved. |
| retaliatory feedback is a
problem. need some unbiased third party to investigate and mediate all neutral and
negitive feedbacks , have a way to remove any unjustified feedbacks. |
| Retaliatory feedback is a major
problem. I had a new bidder who didn't follow directions ruin my 100% positive feedback. I
don't think new bidders with less than 25 positive feedback or bidders with excessive
negative feedback in proportion to their positive feedback should be allowed to leave
feedback. |
| I believe that every feedback
should count toward your scores and percents even on repeat buyers. If you have a repeat
buyer then not only does the buyer lose good feedback but so does the seller in all
fairness it should be counted for every sale or purchase as the buyer/seller was still
buying the item and the seller was still selling the item so it should count that you
bought or sold that item. |
| Truthfully, I don"t know.
I feel it is not fair for a seller to leave feedback, as soon as $ is rec, & then you
have to send several messages to buyer, practically begging for feedback, and hoping for
the best. I hope someone out there has a good idea. |
| Should enable you to withdraw
or change your feedback within a set time (e.g. ten minutes). |
| give credit for each
feedback,in some way or other, the would encourage more people to leave feedback. |
| I do not like the fact that you
must check ONLY in the positive box for anyone to get points. It makes no sense. I feel
there should be a wider margin of positive feedback. For example, Great, Good, Fair, Could
Do Better, Poor.. or something similar. Also allowing for feedback that may not be posted
if a seller or buyer fixes the problem encountered. I don't know, it just seems kind of
hokey except to know that they pay well. |
| I feel threatened by the
feedback program and I don't give negative feedback. If something is not my fault I can
receive negative feedback and it cannot be corrected. My one negative was not anything I
had done wrong and couldn't be corrected. I really appreciate all of my postive ones, and
have bent over backwards to keep from getting any. |
| To be able to call up a members
bad or neutral feedback (if he is a regular user) without having to wade thro' hundreds of
dated feedback! |
| Improve the feedback system
where the negatives can be "taken back" once a problem has been taken care of.
Then your score would have the chance of improving, instead of forever going down. |
| I would not allow a non paying
bidder to leave feedback for a seller. |
| 1) remove the right/ability for
NPB's to leave negative feedback. they should not have access to the system
"perks" such as leaving feedback, to report on a transaction when they didn't
even complete it. Once item goes through UPID and FVF's are credited, the NPB should have
all normal benefits of the transaction removed and an UPPIStrike should show on their
feedback score card. 2)Feedback score card should not read in % but in ratio e.g 10/2
meaning 10 postives, 2 unpaid item strikes. The current feedback system doesn't reflect
the "NPB" scenario very well at all. |
| ebay's fb system does work... i
can't contribute how to better it since it's a complex system. 1 thing, allow positive fb
from repeat buyers. it's unfair it only counts for one. each transaction should be allowed
a feedback. also when ebay sees a seller w/gd fb and a newbie gives a neutral or neg. this
should weigh in favor of the seller. it will take more hands on from ebay to better the
system. i will not give a neg because of retaliation and i think people who give
retaliation can be determined by their previous feedback. i had a buyer with about 6
sellers who never gave her a neg/fb and she had all positives and was a real flake and
thief. |
| the 30 days you have too leave
a feedback that counts, isn't good for those sending packages by lowest rate possiable,
somethimes it takes 30 days to get here.( book rate). these people only send book rate, i
think its a scam, who know how many people they dupe, no neg. f-b shows up for them. ? |
| I think there should be a seven
day mediation period. The buyer or seller indicates that they wish to leave negative
feedback, the other party is notified, and they are then given seven days to try and
resolve the situation before the feedback is actually posted. |
| Ebay should allow buyers the
option to remove neutral and negative feedbacks from sellers that have worked out problems
with them. Some people automatically leave negative feedbacks over problems without
notifying the seller that there is a problem. There should also be a sunset clause on
negative feedbacks by which ebay removes them after a certain amount of years. Negative
feedbacks should not carry a life sentence. |
| Somehow prevent negative
feedback from having such an impact on a seller who has previously maintained an
outstanding record. Personally,I have not only been unfairly threatened,but received
negative feedback from totally unreasonable people who, could only be classified
as,"nut cases", after bending over backward to satisfy them! Lets face it--there
are a few out there! Thanks for this opportunity. |
| Some method for reporting
repeat buyers needs to be implemented - as is, repeat buyers do nothing for your
percentage and are often overlooked. Repeat buyers offer a better indication of
satisfaction than to one-time buyers. There also should be some method for reporting
"mutual cancels", particularly in the short term, both to verify a seller's
return policy and also to validate quality of goods sold. |
| Seperate the feedback into
BUYERS & SELLERS. No multiple negs. Staffed customer service dept to handle complaints
and attacks via emails. |
| Require it or do away with it.
Problem with non paying negative feedback - it shouldn't be allowed. |
| I liked it when I could click
on my item and see the feedback left for that particular item. Now I have to search
through all feedback to see how a buyer felt about a paticulat item. Also I would like to
be able to read all the negative feedbacks or neutrals on a buyer or seller without having
to sift through all the positives. |
| Mandatory that feedback must be
given before bidding or selling another item. Find a better system for removing
unwarranted negatives. OR, eliminating the feedback system altogether unless there's a
problem. |
| There must be a way of counting
feedback from customers who by more than once. There must be a way of controlling unfair
Feedback. |
| Sorry i wouldnt know how. |
| I think when a seller or a
buyer has met with someone who is extremely difficult to deal with e-bay needs to erase
the feedback, at least the first one or two times they receive a complaint that the feed
back is unfair. If the seller or buyer complains more than one or two times and e-Bay has
investigated they can let the feed back stand. Recently there have been some hijacked
accounts and the feedback has been extremely insulting and vulgar to some sellers and
buyers. E-bay knows the accounts were hijacked, they investigated it and reported the
accounts were high jacked and feed back bogus but they did not remove it. WHY? |
| I recieved two negative feed
backs,neither did I deserve. A bid was placed on my item for 99.99,the person did not pay
me. I left negative feed back,he left me negative. I have been doing a slow burn ever
since. That person has since been removed from ebay,seems he doesnt pay anyone. How can
someone NOT pay me,then leave ME a negative? The other was an item that was paid with a
check,10 bus.day wait to clear. I didnt even wait the whole 10 days,sent the item,they
recieved it in less than 10 days,they left a negative,recieved item next day. Go figure.
If a person does not pay for an item,There is NO WAY they should be able to leave a
negative. thank you for allowing me to vent! |
| No neg feedback can be given by
someone under 10 points When postive is left,email sent to other party requesting feedback
|
| Give people a way to just
review negative or neutral feedback at a glance instead of having to hunt for it. If
buyers give undeserved negative feedback to a seller give that seller a way to resolve the
problem and allow the buyer to remove the negative feedback if they are satisfied with the
resolution. Sellers will give positive feedback even if it isn't deserved just so they are
not retaliated against and this practice needs to be stopped. Sellers should be able to
tell the truth about a buyer. |
| We need more space for typing
in responses. |
| First of all I would say that
any buyer that pays promptly should never ever get a negative feedback or be subject to
getting negative if he doesnt respond positively after product is received and it is
good... what I would do is require sellers to give feedback after payment and during
shipping...If they have a quality product they should have nothing to worry about....I am
insulted as a buyer when I dont get positive feedback when I pay instantly...what else can
a buyer be rated on but his payment?????? I cant think of anything...he should be given
feedback before shipping. If not he is subject to retalliation feedback (a bad thing and a
big problem)....the seller is judged by his product and service. |
| Limit newbies' ability to leave
negative feedback until they have been on ebay for some period of time or have
successfully completed a number of transactions. |
| If a buyer is a NPB or backs
out of sale, I do not think they should be allowed to leave feedback. |
| I feel that a person should
have a certain number of feedbacks before they can leave a negative. Most of my negatives
have been by newbies with just a few feedbacks of their own and they do not know they are
to contact other party prior to leaving a neutral or negative. |
| Ebay "feedback math"
does not reflect thousands of repeat customers for the same seller. Percentage of feedback
left for others by both Buyers and sellers should be displayed. Buyers and sellers who do
not leave feedback are less reliable. Buyers and sellers with invalid contact information
should not be allowed to bid or leave feedback! Leaving neutral or negative feedback
should require a specific form to be filled out with the particulars of the problem -
especially asking whether they have reread the listing and the seller's policies, even
contacted the other party to resolve the issue, whether they understand the dispute
resolution process and other questions that would alleviate feedback errors. The most
dramatic example of feedback ignorance came from an attorney, who was disatisfied with a
$7 (inclduing shipping) purchase, but did not contact the seller. Upon questioning after
negative feedback was left, he believed that the feedback system was designed for
"constructive criticism" - until he was asked if a complaint to the Bar
Association (without trying to resolve the issue with the attorney involved) was a normal
business procedure. |
| Non paying bidders should NOT
be allowed to leave feedback once the seller leaves feedback..they can respond but NOT
leave feedback. I do not leave feedback for non paying bidders in fear of getting negative
feedback from them..as many other sellers. In turn the NonPaying bidder just moves on and
and cost other sellers money in lost fees and loss of time to get FVF refund..but not a
insertions fee refund-that is just lost. Not allowing them to leave feedback after we have
posted the fact they did not pay would allow more sellers to leave appropriate feedback
and may alert others. Ebay also needs to refund the listing fee for Non-paying bidder
auctions...maybe charging the bidder themselfes. Thanks for the opportunity to voice my
opinions. |
| Like to see reminder of
feedback importance in winning auction notification. |
| Non-paying bidders should not
be allowed to leave feedback on an unpaid , incompleted transaction. Of course there are
so many of these and if I leave a negative they in turn will leave a negative all because
they failed to send payment. This is NOT right and do want to let others know of their NP
but cannot because it takes to many positives to pull up what one negative can do. |
| Not allow non-paying bidders to
leave feedback. |
| Make it like yahoo. Have the
ability to change the feedback yourself for a perios of time. You can neg now and change
to positive later yourself when it is resolved. It allows you much more room to explain
things. |
| For those who leave negative
feedback (especailly retaliatory) & are no longer registered members, the feedback
should be null and void and not count towards the final rating. For return buyers,
feedback should count towards the total feedback points and not be put aside. For
retaliatory feedback by a newbie (someone with less than 10) eBay should consider the
seller (if they have a high perfect score) and not permit someone to leave bad feedback
for stupid reasons. I had 2 negative feedbacks from the same person (a newbie) simply
because I asked if he could reduce the shipping by combining my winnings (I won 2 plates
& the shipping was exhorbitant.) |
| Allow the complete removal of
negative feedback in certain cases, as was once allowed via SquareTrade. Allow for more
space for seller and buyer to explain to others their side of the feedback. |
| The ability to remove
retalitory feedback. |
| I think ebay should send more
notices to buyers to leave feedback for buyers. |
| I have one negative feedback
because of a minor miscommunication and all was taken care of but the buyer's wife didn't
know about it and left a neg. feedback. This is over 3 years ago and I have over 1000
positive feedbacks. I contacted the person and asked them if they would agree to remove it
but they never responded. I don't think it is fair to charge $20.00 to remove 1 neg
feedback. I would love to have my 100%. I think if a person hasn't had any neg or neutral
in 2 years and does average over a certain number of feedbacks this should be dropped and
changed to 100%. The average should be really 99.99999!!! Thanks for letting me vent my
frustration, but I know you don't have any control so nothing will be done until I spend
the $20.00!! |
| Make it possible to view only
negatives, only neutrals and only positives. Being able to see how a seller handled
negative situations says much about their professionalism. And, if buyers were able to see
only a seller's negatives, you would see much less retaliatory feedback, and an increased
effort to resolve conflicts, because it would be readily apparent where a seller's
priorities were, in the dollar sign, or on the customer. |
| NPB's should not be allowed to
leave feedback. |
| A large percentage of positive
feedbacks would deserve more credit. All feedback numbers would show (even duplicates from
the same buyer). Retaliatory feedback would be removed. Buyers would be encouraged to
leave feedback without my telling them. |
| As a seller the thing I like
least is that I have been afraid to leave a buyer negative feedback because of their
ability to retaliate unfairly. This was especially true when I had less than 50 feedbacks
and was trying to build a reputation. I am at 100% positive and have managed to avoid a
couple of potentially negative situations by leaving only positive feedback. One of those
was with 2 nutcase buyers who apparently have a history of filing bogus charges against
each other. |
| There should be only menu
options for leaving feedback, not freeform text. If none of the menu options apply (ie:
never paid for item, never received item, etc) then you cant leave feedback. In this
regard if a person chooses a menu option and the other party can prove it's false (ie:
buyer says never received item but seller can produce delivery confirmation) then the
feedback should be removed by eBay. |
| Non paying bidders should
forfeit their right to leave feedback. |
| I have no way to improve |
| They should deal with sellers
like they do buyers....3 strikes and you're out but sellers are allowed to continue on and
on getting negative feedback. Should be able to look at negative and neutral without
having to "sift" through all the feedback. Should remove obvious retaliatory
feedback. |
| I would make it so that a NPB
couldn't leave negative feedback. |
| I think allowing a nonpaying
bidder to leave a neg feedback for the seller is ridiculous. The bidder is the person who
failed to complete the auction -- why should the seller be faulted & receive a neg
from an unresponsive buyer. |
| no opinion |
| No suggestions |
| A zero to ten rating for GOOD
feedback, Covering-shipping, packing, etc. No A++++, great buyer!!!! BLAH BLAH BLAH If
there is a problem on either side. Proper space to voice complaint as you have in the
OTHER (please specify)window of question 10 If I'm upset about a purchase, I want to list
my reasons adequately. If I'm happy I'd rather use a rating system. Some buyer/seller have
hundreds of feedback. After a certain time the positive should be consolidated into a
rating system and only negative should be available. |
| Once the non payment process is
initiated the feedback should be disabled until payment is received. Could be enabled if
payment received. And feedback should be easily renegotiated or changeable in case of
errors when reported, not head in the sand refuse to do anything like now. A non payer
gets the negative, the seller shouldn't, mostly they are not left at all. The system
doesn't work, the percentages never seem to change regardless of pos/negs. Bad idea. |
| I wouldn't....if it ain't broke
- why fix it! |
| I should be able to get a list
of all negative and/or neutral feedbacks without having to scroll through page after page
of feedback. |
| My bid complaint is people
being able to leave you a negative when they are a deadbeat bidder and it is not your
fault. |
| Prevent bidder's from leaving
fb after the seller has reported nonpayment. |
| 1) Ebay should NEVER let a
non-paying bidder leave any kind of feedback whatsoever. 2) Ebay should have a Feedback
department devoted to taking complaints and removing negatives that are not justified, and
do this very quickly. |
| There should be a way to sear
& read all the negative & neutral feedbacks so one can see if there is a pattern.
I should be able to automatically bar bidders with a certain percentage or number of
negative feedbacks. (Is this already possible?) I think showing the percentage vs. actual
number on the listing is a good thing, so the one extortive feedback I got didn't hurt my
feedback terribly. |
| Look at the reputation and
feedback numbers of the person leaving the feedback. When a person cheats me, I don't
leave any feedback since they will only stick me with a untruth retaliation. I have lost
over $500 on ebay from fraud but find the feedback & squaretrade a joke. |
| IF a buyer does not pay he
should not be allowed to leave feedback without good reason. Ebay should remove feedback
for buyers.sellers who lie. |
| I don't think nonpaying bidders
should be able to leave feedback for a seller, unless they can prove they've paid. In most
cases, they can't prove it cos they DIDN'T pay, and retaliatory fb to a seller who justly
left a negative is not fair to the seller, who did nothing wrong in the transaction. |
| I honestly do not think it is
fair for a seller to receive a negative feedback when the buyer has not contacted the
seller in any way to let them know there is a problem or is dissatisfied. I think if you
leaving negative it should be after the buyer and seller has communicated in some form and
it is a last resort. I received one the other day, which I know I did not deserve nor did
I ever hear from the buyer in any way. I do not feel this is fair. |
| I think it would be very
helpful to be able to pull up all Neg and Nut feedback so i can see if they are a real
problem or byer remorse. Also give the person more space to answer the so called problem. |
| I am deeply opposed to eBay's
allowing feedback to be private. That defeats the purpose of the system. If someone has
poor feedback, it's because they've earned it. A few months ago I bid on something (in a
hurry, without noticing the private and negative feedback numbers) and the seller did not
send the item for months (and after he/she left eBay). I delayed leaving negative feedback
for a while, hoping for the best. But eventually I had no choice, as seller would not
respond to emails. |
| needs improvement as
established sellers should not be penalized for new e bayers and also for those with
invalid complaints e bay should get involved in this or other 3rd parties better than
square trade |
| Feedback should have items to
check - similar to this questionaire...rather than "subjective" notes. Also it
should include in the categories, whether item was properly described as to condition,
promptness of payment & shipping. |
| negative and neutral feedbacks
should be removed when the person that left the feedback no longer has a valid ebay
account |
| EBAY SHOULD REQUIRE USERS TO
LEAVE FEEDBACK A CERTAIN % OF THE TIME, SUCH AS 75%. SOME USERS DO NOT LEAVE FEEDBACK EVEN
THOUGH THEY GOT A GREAT BARGAIN AND THE ITEM WAS IN EXCELLENT CONDITION. THIS IS NOT FAIR
WHEN FEEDBACK WAS LEFT FOR THEM. ALSO I LEFT NEUTRAL FEEDBACK FOR A DIFFICULT EBAY SELLER
WHO SOLD A DEFECTIVE ITEM. SHE RETALIATED BY LEAVING NEUTRAL FEEDBACK FOR ME EVEN THOUGH I
PAID QUICKLY AND ASKED IF SHE WOULD TAKE THE DEFECTIVE ITEM BACK. SHE REFUSED TO DO
ANYTHING ABOUT IT, BUT LEFT THE NEUTRAL FEEDBACK JUST BECAUSE I DID. THIS IS NOT FAIR
EITHER. |
| address the issues stated above
|
| i wouldl make sure that the
buyer or seller have a chance to defend themselves. Maybe they do already, I don't know as
I have never had any bad feedback. I will be leaving bad feedback from a seller who is
holding refunding my money for a pay pal transaction. |
| Drop the percentages. Just post
feedbacks given. |
| Increase amount of characters;
shorten time to leave; earn eBay Anything points (or something else) when buyer or seller
does so to encourage them to do it. My feedback shows only 451, when in actuality I've
sold closer to 1500 items. My percentage suggests only 1/3 of the buyers leave feedback. |
| Make it easier for a
buyer/seller to leave feedback...and somehow make them want to leave feedback (ie
discounts, points, or something). Help people understand what negative feedback is for:
NOT post office failure, NOT things out of our control. |
| Make it possible to leave MORE
feedback words, so that the issue could be properly explained. |
| Don't allow a buyer to leave
feedback for a seller once a NPBA is filed to help prevent feedback retaliation. |
| Limit Negatives..3 strikes
within 3 months & you are out for 30 days!..I have seen people with 72 negatives STILL
in business! Absolutely ridiculous! |
| Should be a series of questions
about the transaction to better grade the whole experience, then a point system for each
answer. |
| First of all I would
automatically remove negative feedback from anyone who received it from someone who gets
kicked out or suspended from e-bay. E-bay should enforce removal of sellers or buyers who
receive too many negative feedbacks. An amount to be determined. They should work on a
policy for handling retailitory negative feedback. |
| Ability to change the feedback
I give when I give it first. I never got a negative but just in case. |
| Provide a BETTER system to
remove negative feedback. |
| I think the process to mediate
transactions is a step in the right direction but the process is still very long and drawn
out. I would like to see ebay take a more active roll in reprimanding feedback
extortionists. I receive feedback threats on a weekly basis over rediculous things. I
should be able to report these bidders to ebay and perhaps they could take action if they
notice a pattern of behaviour with a given user. |
| ebay should count all feedback
from a buyer or seller of mult. auctions and do away with the unique buyer syst. they use.
|
| Can only leave feedback after
both parties agree to comments about the other. |
| I would not let a Negative
feedback be left until both parties have proved their case. A temp neutral may be left and
a auto comment would be left that parties are working on the tranasaction. Then after a
decision or outcome through a neutral clearing party, The buyer or seller may leave a neg
FB if the other party does not want to work it out.and the neutral would be overturned.
The failing party may not leave feedback as it would be blocked.A favorable outcome would
allow both parties to leave a positive FB. |
| I would say that until the
final step of the auction is complete --- LEAVING FEEDBACK! --- seller and/or buyer should
not be able to list or buy. As a community - feedback is vital to our the process. Seller
needs it for growing the business. Buyer needs it to feel security and somewhat informed
when bidding. Thanks! Tina berginauctionmanagement |
| Allow more than 80 characters
to qualify the feedback. |
| The system leans heavily toward
the Buyer. The Seller can be penalized for leaving negative feedback for non-payments,
dishonest claims, etc., with undeserved retaliatory feedback. For this reason, most
Sellers will not give feedback first. |
| No feedback allowed from NPBs;
expand field for feedback (allow more description); remove negatives three years back if
all positive since |
| The current system is to the
seller's disadvantage because the buyer can ruin a seller's feedback if they do not get
whatever they demand. They can try to change shipping , ignore emails etc & then if
seller leaves NPB they can leave a negative. |
| I would disallow folks that I
have reported as NPB from leaving FB. I would give equal wieght to postives (especially
multiples from same buyer) as negs......... |
| I would stop all NPBs from
leaving unless they could prove that the seller was commiting fraud or that they had in
fact paid. NPS would not be allowed to leave feedback unless they could prove that they
weren't a NPS. All current feedback from NPSs and NPBs would be removed. |
| I feel a negative from a NPB
should be erased. |
| Better warnings against the use
of feedback as a way to communicate (re new users). More visible reminders from eBay to
leave feedback. (i.e. email saying "x user left u FB, would u do the same?" -
perhaps they could be reminded again a month later if not left yet. Easier reporting of FB
extortion |
| I think the positive and
negative numbers should be shown on each auction page instead of having to look it all up.
I also think the positive and negative should be available separately, instead of having
to look at them all at once. If it is a high volume seller they can have 200 or more
feedbacks in one day. |
| When someone is an NPB
(Non-Paying Buyer) they should NOT be able to leave feedback for a seller. |
| When a buyer doesn't make
payment and a non-paying bidder alert is filed, feedback should not be allowed by that
buyer until payment has been made and a buyer shouldn't be allowed to ever leave feedback
if payment is never recevied and ebay has credited fees to the seller. |
| After a neg is left, feedback
shouldn't be posted for 24 hours. During this time, the recipient of the neg should be
notified so he can handle problem with giver of the neg. At end of 24 hours, the giver can
post or retract the neg to give feedback at another time. |
| you need to be able to click on
the Negative feedback instead of having to scroll thru. |
| I think there should be a
pending, disputed negative. or worded something like that. And a real way to dispute these
negs. I think that could help with the extorted feedback. I have had to refund money for
perfectly good items and they keep the item with threats that if i didn't they would leave
neg. I'm getting tiered of that. |
| The retaliatory feedback is the
major problem and needs to be addressed. |
| Give the Ebayers a vote and let
them decide if feedback should be deleted or kept! If there were a dispute and somehow a
commission could read both sides of the issues then they could decide like an arbitrator.
I would like to have 100% on my ebay feedback, but because a few bozos hurt me with
positive feedback (unwarranted I felt), it would be nice if an Ebay court of arbitration
could look into these situations and give their judgement. |
| Provide ability to search only
negative and/or neutral feedback Be able to see feedback left by both parties for the same
transaction in the same area or screen Revoke NPBs right to leave feedback Completely
remove feedback comments when mutually withdrawn Be able to see up to 200 transactions on
the 'Leave Feedback' page or allow for sorting so you can find the person who just left
feedback for you without have to search page after page for it |
| Not let unpaid bidders leave
feedback, and have a contact the seller email before any negative can be left. |
| require buyer to contact seller
PRIOR to posting negative feedback |
| made both seller and buyer a
must to leave feedback |
| Need to have ebay more involved
when some one leaves retaliatory feed back. Able to step in and fix times like this. |
| eBay's core business advantage
depends upon its feedback. They should spend some money into it to avoid retaliatory
feedback and feedback extortion. I feel it works against any serious seller to have a
single ebay ID - in fact, anything less than 4 ebay IDs is catastrophic. |
| Be able to remove negative if
it warrants, ie retaliatory feedback |
| Do NOT allow any feedback to be
private. All feedback should be shown. There should be a way to click on all the
Negatives; all the Neutrals, and all the Positives. |
| To have non-paying bidders and
non-performing sellers excluded from leaving feedback. |
| Make it a rule that sellers
leave feedback first. |
| Too many people leave positive
FB no matter what b/c it goes against their record and makes them look bad if they tell
the truth about something poor about the transaction. I have asked many people why they
lefy pos. FB if they were not satisfied and this is what I hear. What is the point and how
does it help if we must always leave pos. FB or we look bad. Then a poor seller or buyer
looks good when they may not be. I think it is a poor system and the FB should be divided
up. There should be a different FB system. This one is not working and nobody leaves bad
FB unless they are new and do not realize it goes against their own %. Too many people are
getting away with being poor sellers. |
| I don't have a clue |
| A reminder e-mail (automatic
feedback notice) should be sent to remind buyers and sellers to leave feedback on items
purchased or sold over a certain period of time. Also, it should be much more difficult to
leave negative feedback. One negative out of many positives should not deduct from the
feedback "percentage" so easily. |
| Stop encouraging sellers to
leave feedback on receipt of payment, which contrdicts the idea that FB is voluntary. It
also encourages rabid bidders to insist on FB before the transaction is complete, which is
on receipt, satisfaction, and notification, and not before. |
| More character space for
comments. A 30 window enabling you to change your feedback left. For example if a buyer
leaving negative feedback because of an item not received only for it to show up the next
day. Or if you purchase something such as an electronic item and a week later it no longer
works. |
| Erase unfair feedback,
retaliatory. |
| must be able to remove feedback
placed by mistake or by mutual agreement when the delivery is delayed but not the sellers
fault..without paying $20.00 |
| A lot of people do not leave
truthful FB in fear of receiving poor FB in retaliation. Feedback comments should be
private till both parties have left FB, then it should be posted to the accounts. |
| I would dis-allow retalitory
negative feedback from buyers that have not paid for an auction. |
| I DISAGREE WITH THE OPTION OF
ALLOWING PEOPLE TO NOT MAKE THEIR FEEDBACK KNOWN TO OTHER BUYERS AND SELLERS. I FIND
MYSELF AFRAID TO LEAVE NEGATIVE FEEDBACK WHEN IT IS DESERVED BECAUSE THE OUTCOME WILL BE A
'RETALIATION TYPE' NEGATIVE LEFT FOR ME BY THAT PERSON WHEN IT IS COMPLETELY UNWARRANTED. |
| If you file a NPB and neg the
bidder, they should not be able to leave feedback. |
| Remove retaliatory feed back
immediately. Give more credit for the number of successful transactions, for example, we
have one two year old negative and it is still affecting our feedback...cancel the negs
one year at a time...ie; I get a neg Jan 7 04 for slow shipping, cancel it on Feb 1 05. If
you get one on June 5th cancel it on July of the next year...etc |
| not allow NPB to leave feedback
|
| (1) Should have a checklist of
Excellant to Poor on packing,shipping charges,delivery time,condition of
item(s),"need(s) to improve", that does not leave a positive or negative feed
back. (2) More space to write explainations, if needed. (3) Should be able to leave
constuctive criticism without getting a negative feedback in retailiation. |
| Take feedback privileges away
from deadbeat bidders. Let it be easier to retract feedback if there is a mistake. |
| I was given negative feedback
only once by someone who never intended in purchasing my item. eBay has always refused to
remove it or change it to neutral. |
| If I knew the answer to that I
would be rich! It's a tough problem! :) |
| NPBs and NPS shouldn't be
allowed to leave fb. The # of characters available should be at increased. |
| N/A |
| I have no solutions to the
feedback dilemma. |
| For each negative feedback you
are suspended for a period of time. Every 5 negative feedback increases suspension by 1
day. Ever figure the amount of money when somone has over 50 negatives? |
| There must be steps that must
be followed before negative feedback is left. No one should be able to leave negative
feedback right off the back--without giving the other a chance to rectify the problem. The
seller's feedback should be separate from his buyer's feedback. There should be a spot
that says the neg fb was left for both parties (indicating retaliatory). One or two
negatives should be erased after so many positives. |
| Not allow non-paying bidder to
leave Retaliatory Feedback. Period. E-bay system is not accurate because of that. |
| Amazon's system appeals to me,
though it is a little frustrating. But at least sellers are rated on a scale of 1-5, so
you have an idea about how honest and reliable they are. Seller feedback (left by a buyer)
needs to be differentiated from buyer feedback (left by a seller). |
| Have categories for each
transaction's feedback: From the Seller: Promptness in Payment Communication From the
Buyer: Communication Promptness in receipt Item was 'as listed' Item received in tact,
proper packaging, clean S&H fees commensurate with actual costs |
| it should be mandatory to leave
feedback, especially now that you need a certain number to be able to post on the
community boards. Also I think that selers should leave it when the buyer has fulfilled
thier end of the bargain and the buyer leave it when they have received their goods. It is
not fair that when I as a buyer get something and doesn't work or is not as described that
I must leave positive feedback or face the possibility of receiving a negative feedback in
return. |
| Have a system of checks &
balances so that someone who hasnt paid for an item must go through a screening process of
before being allowed to leave any feedback. Double check with the seller that the buyer
has been responding to emails and see if the transaction was mutually agreed not to
proceed. Without that...no negative feedback can be left by the buyer. Definitely NO
feedback ability if it is a NPB!!! |
| no suggestions |
| FB is voluntary which makes it
unenforcible. There should be a "clearing house" for all FB. Both the seller and
the buyer would leave FB at the clearing house and after the transaction is satisfactory
for both parties, the FB would be released from the clearing house and sent to the
approppriate person. |
| Disallow or remove feedback
from nonpaying bidder. |
| send reminders to
buyers/sellers of xactions in which fb has not been left; mandatory "cooling
off" period of at least 24 hrs b4 neg fb posts to a user's profile to allow time to
retract it; ability for the fb poster to change the fb (good to bad; bad to good) if the
situation changes, wrong fb is left, or left on the wrong xaction; ability to post more
than one follow-up |
| not allow any feedback to be
given under 10 days from the end of the auction unless the transaction was completed. and
a reason should be given to ebay before a neutral or negative is posted. |
| They need to come up with a way
of removing an undeserved retaliatory feedback. My 3 (out of a complete total of 3417
positives)were left by: a buyer who didn't pay for over two months and then left one when
I did, 1 who just decided that she didn't want the purse, and one who waited 3 months
(international) before he reported the item never arrived. In all 3 I didn't deserve the
negs. |
| If an NPB alert is filed or a
final value credit, the other person should not be able to leave feedback. |
| There needs to be a way that we
can leave negative feedback when someone bails on an auction WITHOUT them leaving negative
feedback for you that is not deserved. |
| Negative feedback from new
users should be reviewable for fairness. Educate new users about leaving feedback. My
experience has been that although I do everything to make a buyer happy - including full
refund - if they didn't like the item, they leave negative. |
| well first off when you have a
customer that you have got NPB and got your fees back they should in no way be able to
leave feedback against you this is one of the worst things that I think about the feedback
system and has happened to me. so once NPB has been done they should not be able to leave
feedback against the seller. Thats the one I would work on first |
| On items that the buyer did not
pay for or canceled, they should not be allowed to leave feedback in retaliation and if a
non-paying bidder alert is filed and a strike against them, it should be noted in their
feedback profile (how many strikes they have) because most sellers do not leave neg. fb
because it comes right back. The feedback system is not a clear indication of a buyer or
seller's value system. I just had a seller send me a damaged sweater and would not allow
me to return it without leaving positive first (how many times has she done this?!) and
when I refused to pay postage both ways and leave positive for her first and filed fraud
charges with ebay (did not count as extortion), she left me neg. feedback - so I left her
neg. in return. |
| Allow for "grades" -
Excellent, very good, fair, poor, horrendous. |
| Buyers who have received an
Unpaid Item Strike should not be able to leave negative feedback for the seller. |
| A provision by sellers to
remove negative feedback not warrantied. But not in excess, just a few times a year or
something. More expanded than just positive, negative or neutral. perhaps hav a numbered
ranking system, 1-5, or 1-10 or someting more flexible and meaningful. |
| Don't allow non-selling sellers
and non-paying bidders to leave feedback until they have exhausted all options. |
| Non paying bidders should not
be allowed to leave retalitory feedback. This is a big problem with a lot of sellers. The
1st time feedback is used there should be a guideline so undeserved neutrals &
negatives are not left until buyer or seller tries to resolve a problem. |
| With all the profits ebay
makes, they need to part with some of that money in the best interest of the
"community" LOL...They force their own members to police the site. That is
despicable and not equitable. New ebayers have no clue what they are supposed to leave as
feedback so they frequently leave neutrals over the slightest thing. There should be a
panel to oversee and mediate any negative feedback someone wishes to leave. Ex: I have a
customer who was not happy. I refunded all of his money. He now refuses to return the
purchase till I can no longer request my listing fees back. He has 65 negatives, I have
none and ebay will not even respond to my emails for help. Their system is totally broken.
Doesn't work. I reported 32 sellers of Louis Vuitton Purse who had dozens of new 0
feedback bidders obviously shill bidding. I documented all of these for weeks and nothing
was done to any of them. Crooks win yet ebay pulls listings of good sellers for one little
word that violates their rules. I listed ebay's phone numbers and addresses on discussion
boards and was immeidately threatened with suspension. |
| deadbeats should not be allowed
to leave feedback for sellers; ebay should have a more robust system for screening /
blocking potential deadbeats while the auction is still "live". e.g. filters
that allow you to automatically block members with recent negs, too many negs, newbies,
etc. i'm not saying that all newbies are bad buyers, but 90% of our deadbeats are newbies.
blocking members AFTER they proved to be deadbeats is a joke, since the damage has been
done. buyers have far more protection than sellers on ebay, and sellers already are more
vulnerable; the inadequate feedback system simply makes it worse. |
| I believe if Ebay would look at
their community postings they would find solutions to the problems they experience not
only with feedback but many other things. The upper management at ebay only looks at what
they might make not at the effects decisions have on sellers. |
| I don't think a buyer should be
able to leave feedback at all until the item is paid for. This would eliminate someone
bidding merely because they don't like the seller and leaving negatives one minute after
the auction ends. |
| A seller has a lot more on the
line than a bidder--her reputation is translated into dollars & cents. Allowing
bidders (especially newbies) to leave neutral or negative FB, especially when a seller has
had to apply the NPB warning or applied for FVF on that item penalizes the seller with the
threat of retaliatory FB. I hate the "new" FB system. I also think EVERY
TRANSACTION with an item number deserves to be COUNTED! I paid to insert it & a
customer who continues to buy from me COUNTS with me! |
| I am actually guilty of leaving
retalitory feedback myself and I guess in one instance of extortion because I told her if
she left negative for me she'd get it right back. Sometimes you have to fight fire with
fire. |
| Don't allow non paying bidders
to leave feedback. Force buyers to communicate through an eBay forum, before being able to
leave feedback. |
| If a NPB has been filed against
someone they should not be able to leave feedback. Feedback should be reviewed at the
request of the person who recieved it and if retalitory or derogatory or wrong it should
be removed. |
| Do not allow retailiatory
feedback! It's often QUITE obvious when this is done. I don't think an accurate picture
can be drawn because SOOOO many eBayers are afraid to leave negative/neutral feedback
because of fear of retailiatory. So the rest of us don't have a true view of the person's
selling/buying habits. I'm very active on an Online Auctions Board, and know this to be
true from all of the discussions on retailiatory feedback that the sellers have had.
ALSO...... If a seller has reported a "buyer" as Non-Paying Bidder, do NOT allow
that "buyer" to leave feedback!! |
| I would keep the feedback left
for a transaction unavailable to the other party to see until they post feedback too. |
| bY SUPPLYING A SEPARATE LINK TO
VIEW ALL OF A SELLER OR BUYER'S NEGATIVE FEEDBACK, SO YOU DON'T HAVE TO SCROLL THROUGH ALL
OF THEM.BY NOT ALLOWING THOSE WHO DID NOT COMPLETE A TRANSACTION TO LEAVE FEEDBACK....THAT
IS WHERE A LOT OF RETALIATORY FEEDBACK COMES FROM. WHEN NEG. FEEDBACK IS BEING LEFT IT
SHOULD FIRST GO TO A NEUTRAL PARTY TO FIND OUT THE PROBLEM AND BE SURE THAT IT IS TRULY
DESERVED, ETC. |
| Cancel the mutual feedback
system and go back to the original system including the old NPB plus make the path more
tortuous if leaving adverse feedback. Some form of control over newbies leaving negs would
be advisable ie enforcing attampted reconciliation first |
| I would disallow retaliatory
negs, and feedback from any NPB should be prohibited. |
| Agree on a time that is
appropriate to leave feedback. I say the buyer should leave feedback when item received
and then seller leaves feedback. |
| 1) Non-paying bidders should
not be allowed to leave feedback for that seller. 2) Feedback option should not be allowed
until a certain number of days pass, to ensure delivery of said item. Too many times
buyers "buy" just to post bad feedback, usually the result of a competitor |
| The main thing is to not let
anyone with under 25 buys or sales on Ebay leave feedback until they realize the
importance of being truthful about what they bought or what they sold and hurting anothers
persons reputation for retaliation. Also your negatives should be dropped after...... say
a year, with at least 100 new positives. At least I would want to build my positives back
up if I knew the % would change in my feedback. Now I know the negs are not going away and
it doesnt give an incentive to build it back up again. |
| Because of the threat of
retaliatory feedback, I think most feedback is less than honest. I look at it as a general
indicator only. I am more interested in the number of transactions a person has completed,
rather than in what their feedback says. |
| I would not allow bidders with
poor or questionable records to leave feedback. Ebay should closely monitor fb comments
and disallow vulgarity ( and rotten spelling too!) |
| #1 Most important issue in my
opinion is this: A bidder who has not paid for an item should not be allowed to leave
feedback of any type - until they pay they are not even a customer. |
| Don't think you can really
improve the system. It is adequate. When you are dealing with human beings of varying
opinions and styles, it is my feeling you must do so with caution, knowing that the
outcome is beyond your control. I try to use effective, detailed, clear communication,
making clear to buyer or seller what is acceptable to me or not acceptable, and giving a
consequence. I beleive that I am a fair and reasonable person to do business with and I
expect the same from others. For the most part, I believe the EBay community is very
honorable. I have had approx 1,000 buy and sell transactions, and have had problems with
only about 4/5 sellers and only 2 buyers. |
| I would have an on the phone
mediation between buyer and seller- similar to small claims- if one refuses to participate
then that is noted in the feedback. |
| Once a buyer is reported for
non-payment, they should be blocked from leaving feedback. |
| I wish I knew. Though it hasnt
been in the last 6 months, I have been the vivtim of retalitory feedback and extortion,
via feedback. Now, I almost never leave negative feedback, I just pass the seller by, and
vice versa. I know the system needs fixing, but .. given time and money constraints, I am
not sure how to go about it, other than investigateing all negative feedbacks, that are
complained about. Myself, and several others, all complained to ebay about that particular
seller, well documented, and nothing could be done. Then to my horror, she received a
Sqyare Trade approval.. How? I dont know, but I withdrew from Square Trade, as I couldn't
see the point any more |
| If someone could figure that
out, I think we should put him on a mission to solve the problems in Iraq. Ebay won't
listen anyway. It used to be the greatest site on the internet. Now it is a corporate pig!
|
| Establish a board of
arbitration for people who feel they received negative feedback unfairly so that if they
were deemed innocent the feedback would be deleted. |
| If a neutral or a negative is
trying to be left have an automatic email go to the person so that the problem can be
worked out if there is a problem. If a buyer has less than 10 feedback does not have the
option of leaving a neutral or negative as they never understand the feedback system. |
| There should be some weighting
or limits on who can leave feedback. A negative from a newbie on a $5 item looked just as
bad for us as if we had taken a negative from a mature buyer on a $1000 item. When a NPB
dispute is in place, it should deprive the non-paying party from the right to leave
feedback. |
| Non-paying bidders should not
have a right to leave feedback. Should a winning bidder choose not to pay, they are no
longer part of the transaction. C'mon Ebay ~ where are your fees coming from! |
| 1. For Unpaid Items where buyer
receives a strike, buyer should not be able to leave feedback if they never paid or
responded to seller. |
| when a person leaves bad
feedback for no reason. when people leave a net. feedback for no good reason. or when
people do not leave feedback. it should be easier to get rid of bad feedback left for no
reason, and complety removed from ebay. |
| Some sellers do not give
negative feedback when they should for fear of retaliatory feedback. |
| Make it impossible for people
to leave retaliatory negative feedback. When you let eBay know you're being threatened
with feedback extortion they should prevent the person from leaving the negative feedback.
They should also let you know what was done to the person that treatened you. In my case
it seems nothing was done and I received an undeserved negative. |
| Prevent both buyers and sellers
with less than a 98% feedback rating from leaving negative feedback without going through
a screening process first. |
| If Ebay gives the seller a
Final Value Fee Credit, then they should not allow the buyer to leave negative feedback.
Ebay trusts the seller's word about the bad transaction enough to refund their Final Value
Fee, so why should they allow the buyer to harrass the seller even more with a negative
feedback. |
| NPBs should not be allowed to
leave feedback - Should get points for all comments - not just "unique" - I have
many repeat customers (my FB is 4700+ - but my total feedback rec'd is 8000+) - I believe
a repeat customer is a much bigger sign of doing things right than a + feedback! |
| They need to remove any
negative/neutral feedback from people who do not pay. I personally do not leave negative
feedback for buyers because I do not want retalitory feedback. I only file NPB. Sellers
should not have to live in fear of this. We should be able to leave accurate feedback
without fear. Other sites I have sold on removed unwarranted feedback. |
| Improve system by adding
categories/steps of buying/selling process: 1. Payment 2. Receipt/Delivery of item 3.
Quality of service/item 4. All round experience rating 5. General comments |
| By not allowing feedback to
seller once a NPBA has been filed. Making it easier to recind negatine feedback. I think
ebay now charges @20.00 for a dispute, that's extortion, if you ask me. While there are
some "Bad" sellers, I think there are many more buyers who are just playing
around and having "Fun". Just last week some buyer when on a wild spending
spree. ebay seems to set more limits and pass on higher fees to sellers while encouraging
buyers wih a "Pay Less - Get it For Your Price - Buy Cheap!" mentality. |
| NPBs should not be able to
leave feedback. I have no less than 4000 NPBs which I have not left negative because I
know they will post NEGs for me. |
| As I have been given negative
retaliatory feedback by fraudulent sellers I feel there needs to be something more as a
protection for buyers. There are non paying bidder tags, what about non delivering
sellers? |
| Ebay guidelines should say: no
transaction is complete until both seller and buyer are satisfied with the transaction.
Therefore leaving feedback by either party prior to the item(s) being in the buyer's hands
is inappropriate. |
| Neg FB for Sellers should be
removed if transaction did not proceed for invalid reasons. FB Extortions rules should be
expanded to include any emailed threats of leaving neg FB in return for any additional
consideration including leaving positive FB before the other party does. Neg FB left by
Buyers should be removed from all Sellers they dealt with in last 6-months if Buyer is
Narud (no longer a registered member). |
| Allow disputed FB to be
resolved easier. If mutuall withdrawn, FB should no longer appear. |
| Block a non-paying buyer from
leaving feedback once reimbursement of fees has been filed for. |
| (250 characters to write your
response.) That would be great ebay only gives 80. |
| eBay should remove retaliatory
or inflammatory feedback at the user's request. Half.com feedback should be separate. When
someone purchases more than one of your auction items, you should have that counted toward
your total feedback, not just one time.... |
| Non-payin bidders should NOT be
allowed to leave feedback since they have not completed a transaction. Or they should have
a separate column for negatives that came from a NPB |
| i dont know! |
|
| #8 is based on reading eBay
discussion boards. I believe that eBay should investigate any negative feedback that has
obvious overtones of being malicious or retaliatory in nature & any member found
guilty should be suspended. Any member found guilty should have any other registered ID's
suspended as well. |
| Ebay shopuld get more involved
in negative feedback retailiations |
| Force sellers to leave feedback
FIRST if they wish to participate in the Feedback Forum. |
| Perhaps a team of mediators to
evaluate and remove retalitory feedback? |
| Although I have no negative
experience with feedback, I hope that if I do receive negative feedback, that I have at
least a reasonable chance of appeal to eBay. Currently, as I understand things, a person
who either is dissatisfied, mischievous, unpleasant, etc., may leave negative feedback
without suffering any consequence. I should not have to pay a service to remove this kind
of feedback. Hopefully, eBay is accountable to this measure. I think eBay shoud take an
active role in preventing negative feedback - similar to the way that measures are
undertaken to resolve non-paying bidders. Thanks! |
| In general I'm satisfied with
the feedback system on eBay. |
| eBay needs to remove feedback,
from your listing, if it is several years old. Can have a neg from a retalitory feedback
and it sits on your listing year after year after year.... |
| A person should have experience
on ebay before being able to leave feedback. They should have at least 100 feedbacks. |
| If people want to leave
negative feedback they should have to go through a series of questions from Ebay. Most of
the time when people are not happy they don't even bother to email the seller. Most buyers
that use ebay have no idea how feedback works and Ebay takes no responsibility and gives
very little help. |
| Feedback for all auctions won
by a single buyer should be counted. For example, if 10 auctions are won by a single
buyer, currently only one feedback is counted. I want all 10 to count. |
| A Non-Paying Bidder should not
be allowed to leave ANY feedback |
| There needs to be a shorter
time limit, after which date feedback can no longer be left by either party. |
| I don't know how they would do
it, but if a buyer never pays me, he should not be able to leave feedback. Enforcing that
would require something like all payment to go thru PayPal, and I would NOT want that
either. All in all, I think the feedback system works pretty well. |
| BIdder would are NPB should not
be able to leave feeback and buyers with less than a 10 rating also should not be able to
leave feedack until rating is a 10. Once a member is no longer registered on eBay feedback
let for others should be removed. |
| Buyers would not be allowed to
leave feedback if they have a NPB on that auction, it would be blocked or not show on
their "leave FB" page. |
| The option to leave follow up
feedback AFTER leaving POSITIVE feedback to someone. I believe that eBay's system only
allows comments for negs or neutrals. In other words, a buyer pays, positive feedback is
left. Then perhaps they file a chargeback or the transaction turns nasty for some reason.
It would be nice to be able to leave follow up feedback after you've already left the
positive one. |
| We often do not leave honest
(negative) feedback to preserve our excellent rating in fear of Retaliatory Feedback.
Getting unfair negs removed takes an act of congress. |
| I believe that eBay should
remove negative feedback for just cause as feedback left in many cases is totally uncalled
for & blemishes an otherwise excellent seller. Perhaps a system where it's a multiple
choice (more detailed than excellent to poor) instead of the buyer/sellers own words. |
| feedback was a heated topic at
the recent ebay university event i recently attended. the main issue was buyers who were
to quick to leave negative feedback, as a result to bad communication. i suggested that
when a buyer/seller chose to leave negative feedback, there should be a prompt saying,
having u done the following things - before resulting in leaving negative feedback.
contact the seller, read the sellers faq, etc etc. if the buyer/seller had completed all
the required checkpoints, then only should they be able to go ahead and leave neg
feedback. also the fact that ebay is unable to remove feedback older than x amount of
months, when both seller and buyer are willing to do a mutual feedback removal. if the
comment reflects in ur feedback summary, then it is still stored in some or other database
- therefore should technically still b able to be removed.. |
| Investigate more in ways to get
rid of retaliatory feedbacks and scam feedback. |
| As a seller I would make it
harder for some one to leave Neg Feedback because they were unhappy for a item Or were
going to play the old switch a demaged item for the good one you sent them. This make me
upset I do try to remember to mark my high dollars pieces so only a black lite can see my
marks. I have accepted returns onl to find that the person switched the item and no marks
mine were found on the piece. Thank you I did form a group in ebay about feedbacks and non
paying bidders not to may members. |
| I do not leave negative
feedback when it is deserved because I am afraid of retaliation. I usually just leave
nothing, I think Ebay should offer more room for text to a seller in order to explain
retaliatory feedback. I do not have a solution for retaliatory feedback but the system
should be changed so that a seller is not inhibited from giving negative feedback if it is
deserved. That is the biggest problem, in my opinion. |
| A person should not be allowed
to leave feedback if they are a deadbeat and don't complete the transaction. Non-paying
bidder alerts and final value fees returned should be displayed as a part of feedback. |
| Make it easier to remove, or
modify, feedback if it's been left accidentally and the person leaving it admits such.
Crack down on obvious retalitory feedbacks, with possible loss of selling/buying
privileges. |
| Provide more typing space for
buyer/seller commentary & narrative about transactions. |
| Unfortunately, it can't be
changed in any major way as the feedback system is the foundation of eBay. While the
feedback system works to a degree, eBay should embrace more third-party trust and safety
tools to provide a safer shopping environment. eBay also needs to provide new material to
Hani Durzy as his "broken-record" comments on the extent of the eBay fraud
problem are becoming tiresome! |
| Offer more features to make it
easier for buyers to leave feedback. |
| I think it serves its purpose
well. I don't know what eBay can do to make people leave feedback more regularly and not
use Feedback as a means of threatening. |
| Require feedback from all
participants by constantly reminding buyers & sellers to leave feedback until they do
it. |
| A Non Paying Bidder should not
be allowed to leave feedback. This system is ripe for abuse and because of it, I do not
even bother to leave feedback for negative expierences. eBay also has a system in Motors
where they will mediate feedback for an excess fee (around $100). I do not understand why
it cots $100 for something that should be done in the firstplace. Extortion is also a big
problem. |
| Whoever at EBay came up with
the idea that "repeat customers" don't deserve a positive feedback is nuts. When
I was in business, I valued "repeat customers" more than any other. Ebay doesn't
let them count!!!! |
| There needs to be a better
system for people that don't pay or are remorseful and leave negatives.They also need to
be able to block a seller from another country if you specify to be contacted BEFORE
BIDDING. |
| Would like something done about
being able to leave ACCURATE Feedback w/out fear of a STRICTLY RETALIATORY response. |
| we feel that the moment a FVF
is granted for non-paying, unresponsive buyer, that the NPB'er should not be permitted to
leave feedback. |
| Once someone is filed as a
non-paying bidder - they should not be able to leave feedback on that item. |
| As far as I can see, every
"improvement" would create a new set of problems. |
| Once a NPB report and,
subsequently, a FVF is successfully submitted, the NPB should NOT be allowed to leave
feedback for that transaction. |
| eBay has no interest in
changing their feedback system. It would NOT increase their profits! |
| I understand from a colleague
that eBay's Square Deal programme is helpful in sorting out feedback issues. Therefore I
cannot suggest anything else |
| Their bulk feedback page does
not show the feedback left by the buyer or seller so you can respond accordingly. That
would be a great addition. |
| Feedback for buyers does not
make sense to me. I can go anywhere else on the internet and purchase somthing and not
have to worry about any form of feedback. |
| This question answer's itself.
It is quite difficult to convey what needs to be said when you only have 80 characters in
which to do so. To improve it they must allow more than 80 charaters or at least some type
of feedback colume. The feedback method as it is now does NOT tell the full story of a
seller, or buyer! |
| More eBay staff to review
abuses and remove them automatically for being abuses. |
| I'm not sure how to bring the
feedback system up to par. I know it does not work and I get very upset every time I sell
on ebay because of feedback. My only netural feedback was years ago when I was a newbie,
the buyer sent a money order to the wrong address,I had tried to contact him regarding non
payment. When I did receive the money order, I sent him copies of his envelope with the
wrong address, copies of my emails and my apology (for what,I don't know) and he gave me a
bad feedback about being a month late on sending out the item. To this day it upsets me. |
| Should be based on non
emotional results like when something was paid for and when it was received -- timelyness
and whether it was as stated. Factual - not emotional. |
| Ebay should provide Arbitrators
for extreme cases: I've friends who were taken to Court because they left a neutral
feedback comment after the purchase. Ebay did nothing to assist them and they will never
use ebay again. I can't think this whole thing was necessary! |
| I hate the feedback system, it
can be used in a negative way by NEW EBAYERS and crooked EBayers, I have been a victim of
Feedback extortion and was so angry, I went to Ebay chat to talk to a member of the Ebay
staff and they more or less told me to do what the Buyer asked. It is SO lop sided .. it
needs to change. You cannot relax until feedback is left, irregardless of whether you did
the job properly or not! |
| I would have some type of
reminder system so more feedback is left. |
| Some system to prevent dead
beat non-paying high bidders from leaving retalitory negative feedback. |
| Tie in FeedBack with Payment
Recieved in my EBay to avoid NPB from posting negative FeedBack. |
| If an item is filed Non
Paying...they cannot leave feedback for the seller. |
| Bidders should be BLOCKED from
leaving feedback on transactions they do not complete (NPBs)! |
| Count multiple feedbacks from
same buyer/seller - even Jay & Marie will eventually have to slow down - it is a
finite number |
| Place a threshold on new
buyers. They don't understand the system. |
| 1, FB should not be open to
NPBs 2. FB should not be available to closure by mutual consent 3. FB should not be
available to anyone that PayPal certifies has received a full refund 4. New members must
receive 5 positive FBs before they can leave FB for others. 5. Easier removal process. |
| I would allow negative feedback
to be corrected. I once had a woman not receive my money order. She left nergative
feedback. A neighbor brought the misdelivered money order over to her a month later. I had
already sent her another money order but had also received the negative feedback. |
| Require attempt at resolution
before allowing negative feedback. |
| I would have eBay's system
leave an automatic negative to the buyer when the seller files for a credit. The negative
would be clearly indicated that it was left by eBay (with the reason) and not by a seller.
The buyer could not retaliate to this comment. In fact the buyer could not leave feedback
at all after this since the transaction was terminated. |
| I would not allow retalitory
feedback. If I give a negative or neutral for non payment, the buyer should not be allowed
to leave a negative or neutral. |
| 1. 24 hours after seller
receives payment from PayPal, if seller does not send positive, it is automatic. 2. After
30 days, buyer cannot bid if prior feedback has not been left for sellars. 3. Manditory to
attempt to contact buyer or sellar before Negative can be left. |
| Make it easier to pull up
negatives and neutrals, without having to sort through all of them. Make it possible to
TAKE BACK a negative feedback, if you want to. Too often, customers are hastely leaving
neg feedback, and then regretting it, after they receive satisfaction. Sellers with an
over abundance of negatives, should be chastized ie:suspended for a SHORT time, or lose
some standing. Ebay HAD that practice, before it became public. THREE NEGATIVES within a
short time, got you suspended, or at least a threatening letter. |
| I would give the seller the
option of giving non-payers a negative without a retaliatory negative. Having given out
10,000 feedback I can say with a high degree of certainty that the system is pro buyer. As
a volume dealer I never have time to look at the buyers FB, but as a seller, YOU SURE LOOK
AT MINE. A negative hurts me a lot more than it hurts a buyer. |
| Non-payer's would not be able
to leave feedback. And although ebay would be flooded with requests to remove retaliatory
feedback, they should do it. Also, if it's proven a buyer is known for leaving bad
feedback, they would be locked out of leaving any feedback at all. They could receive it,
but not be able to give it. Ebay needs to start protecting the seller's. The buyer's
aren't going anywhere. |
| Educate BIDDERS about the
percentages and meanings. In my opinion, it is easy as a seller to maintain 99% or higher.
To a bidder, 98% sounds great, but to an experienced seller, we know that could be a sign
of problems. Buyers could be taught that. NPBs shouldn't be allowed to leave a negative. |
| I think the TOTAL number of
feedbacks should be shown instead of the total number of UNIQUE feedbacks. This is not
fair to a seller who has worked hard to establish and maintain a loyal client base....yet
doesn't receive 'credit' for the feedback received from return buyers. It's just not fair.
|
| Do not allow NPB's to leave
retaliatory feedback. |
| I think it should be abolished
and each incident should be private. If a buyer or seller is unsatisfied there should be a
system in place for them to privately write to ebay and be analyzed by ebay before an
automatic negative feedback can be left. Many negative feedbacks are unconsitituted. |
| Make is much easier to have
obvious retaliatory feedback removed |
| When a buyer has defaulted on
an auction and the seller has been issued a FVF refund, the buyer should not be able to
leave any feedback on that transaction. |
| I believe that eBay should
institute a "eBay Friendly" rating. This would be based on a grading system of
leaving feedback to others (buyers or sellers)in a timely manner, or not. I believe this
type of system would be the only way to let individuals know just how important their
performance on eBay is after transactions are completed. A sort of Miss Manners rating if
you will. |
| Twice I have been ripped off
only to find when I go to leave neg feedback that the account has been closed. This needs
to be addressed so that buyer's can find out about problems before paying. Both had
significant positive feedback. |
| Prevent nonpaying bidders from
leaving negative feedback. |
| I think that there should be a
way to edit feedback when the content left is not what was intended. I am not speaking of
changed "Positive" to "Negative" or the reverse. But simply to be able
to edit a misspelled word or change an ambiguous meaning. eBay is fun because it does
appear to be embedded in concrete (i.e. brick & mortar) I wish that feedback was not
etched in stone. |
| I do not think non-paying
bidders should be allowed to leave feedback. Retailiatory feedback is not fair to anyone
-- I have seen some truly outrageous feedback left for sellers that should be deleted --
one was a criticism that a Lemony Snicket book's pages were uneven. Well, duh -- they are
made that way!! How unfair. I saw a buyer get bad feedback because he did not pay in 48
hours -- this was over a weekend. These comments are unfair and don't give anyone useful
information about the buyer or the seller just let you know there are vindictive people on
ebay. |
| A standard feedback line should
be entered by eBay if the buyer/seller doesn't leave his own feedback in a month after the
sale. That way we know if this buyer/seller leaves feedback. I have sold over 400 items
and only have feedback for 187. Now I don't leave feedback until the buyer does or I don't
get a 1/3 of my feedbacks. |
| They do not give feedback from
repeat buyers...It is crazy!! Also when a seller leaves feedback for no payment, they
buyer should not be able to leave feedback at all...The whole system stinks....feedback is
a game...push and pull...Sellers will not give a negative to a non paying bidder because
of retaliation...You have to fill out the non paying bidder form and apply for FVF, why
dosen't ebay leave them a negative? there counting feedback system stinks it is not
correct, you let them know about it and you may as well beat your head against the
wall...ugh... |
| Maybe a process where you can
offer proof that you were unfairly extorted or threatened concerning feedback so that if
you do receive retalitory feedback it can be removed. I recently had that happen where I
received abusive email and for fear of retalition I didn't leave the NPB a feedback. I
asked eBay if they would protect me from retalitory fedback if I left neg. feeback for
this person but they said they couldn't. So now no one knows that this bidder is a
deadbeat. |
| The only problem I have with
feedback is both buyers and sellers emailing me following a transaction and soliciting
feedback, saying that they won't be leaving feedback til I do. I try to leave feedback
asap after a transaction, but sometimes life gets in the way, and it isn't as expediant as
I would like, but usually within a week. To me, soliciting feedback is sort of like asking
for a compliment -- kind of rude. |
| nonpaying bidders should not be
able to leave fb, there should be someway to alert for fb extortion & prevent info
from being held against your rating, finally new ebayers should be required to go through
mediation before neg is left or must have fb reviewed before being placed against a
seller. |
| EACH AUCTION/BUY NOW SHOULD
HAVE A FEEDBACK COUNTED ... I just had a seller buy 5 different auctions. I leave her 5 -
she gets only 1. That is NOT representative of the transactions that transpired ...
Correct? I get 1 of 5 also. Looks rather idiotic to me! |
| Having feedback from the same
seller count toward your total numbers even if you have purchased from that seller before.
Right now if you purchase something from someone you have bought from before, the feedback
will be displayed on your feedback site, but it will not be counted toward your total
numbers. |
| Provide an optional
"explanation" box for negative feedback that allows a little more space to
explain the problem or complaint and sellers response. |
| Unsure to be honest. |
| I would implement a system for
new buyers, explaining the feedback system, and the impact negative feedbacks have. 4 of
the 5negs I have were from new buyers, who never bothered to contact me regarding the
item. I would have returned their items had they contacted me. There should be more
emphasis on Feedback for the beginner. |
| 3rd party mediator with eBay to
remove negative feedback left by nonpaying/noncommunicating bidder |
| By keeping the buying feedback
completely seperate from the selling feedback. Show 2 different lines, total feedback
buying and total feedbach selling. |
| Non paying bidders should
receive automatic negative feedback from ebay once a NPB credit is issued to the seller.
They should also be blocked from leaving neg feedback for the seller |
| If a person is suspended from
eBay by eBay, any negative feedback they have left for users should be deleted. If several
items end on the same day, eBay should not allow feedback (negative or positive) to be
left for all items purchased by the same individual. Allowing this unfairly drives up the
incidents of negative feedback if the parties have a disagreement. The last time I used a
response to negative feedback, the person whose negative feedback I responded to was
allowed to respond to my response. I couldn't then rebut the rebuttal. Enough! The person
actually got two chances at me. I always look to see if a person has a history of leaving
negative feedback for others if I'm tempted to leave negative feedback for a deadbeat
bidder. If the person has done so, I won't leave negative feedback for fear of getting the
same in return. If a seller has filed for and received a final value fee for a deadbeat
bidder, the bidder should not be allowed to leave retaliatory feedback for the seller. The
fact that they did not pay is reason enough to keep them from saying anything in public
about the seller. |
| Non-paying bidders and
Non-Performing Sellers should be limited to Pos+Neutral, no Negs from NPB's or NPS's. |
| Automated reminders for buyers
to remind them to leave feedback for a transaction. |
| Please give more quidance to
new ebayers. |
| Not allowing people who recieve
negative feedback for non payment to leave Negative feedback for the seller. |
| There isn't much way to improve
feedback systems when people are allowed to vent their tempers by leaving feedback. If a
seller has tried to correct the problem, if indeed there is one, and gives a refund why
should anyone be allowed to try to ruin them by nasty feedback. If the buyer doesn't read
what they are buying in the first place why should they be allowed to leave bad feedback.
I have advertised items and described them in detail but the buyer then doesn't know they
are getting a paperback instead of a hardcover because they apparently didn't read. Now if
a person really turns out to be a fraud I think others should be alerted. |
| Offer more specific catagories
to check off. Buyer / seller specific service rating results chart. Examples: rate
service, product description/ expectation results, packing, payment, etc.......have it all
add up to a "service performance rating" program. Offer rewards and promote
better performers. Insentive based!!!!! |
| Seller's should be required to
give immediate feedback upon Buyer payment. Buyers should be required to file feedback
when they receive items and if Seller reports no feedback after a period of time, Buyer
should have one feedback point subtracted from their overall total. |
| I think that it seems to work
great. At this time I don't have any ideas on how to improve it. |
| Make leaving feedback
Mandatorily tied in with: Seller receiving payment, buyer receiving product. These are the
times for feedback to be left, not if or when the trader feels like it. By the seller
leaving feedback, the buyer is assured that his/her payment has been received and their
product is on the way. When the buyer leaves feedback, both parties are assured that the
transaction is complete and satisfactory. |
| NPBs are the biggest source of
retaliatory FB. Once someone's NPB'd, they shouldn't be able to leave it for the seller.
(Or there should be a system in place that allows them to leave FB, but no retaliatory). |
| I received a negative feedback
over a year ago that was unfair....(did not reflect what truely happened). Person
eventually was kicked off of ebay for getting so many negatives herself (she was a nut).
So now, I'm stuck with a neg feedback. I feel a new policy should be made that if a person
is kicked off of ebay, any feedback that they gave (past or present) should be removed
from the system. I have no chance of removing it on my own as she is no longer an active
ebayer. |
| 1. get rid of all
"private" features; 2) continue to allow responses to posted feedback, but make
initial postings "double-blind" - the first-submitted comment is held in escrow
until either the second comment is submitted or time for the second submittal has lapsed
(they could leave the current periods for posting, but stipulate that once the first
comment is submitted into escrow, the second party has a finite period, maybe 15-20 days
to submit or the right to submit lapses). Thanks for listening. Tom |
| Do not allow no-pay, deadbeat
bidders the current ability to leave feedback once the seller has to file (and receive)
their final value fees. These people waste my time and money. BOTTOM LINE: THE CURRENT
FEEDBACK SYSTEM STINKS!!! eBay does NOT care. Don't let them fool you. |
| Limit the number(of items they
can bid on at a time) and dollar amount of newbies (below) 25 positives. Newbies have
burned me twice in Motors with now followthru bids. One BIN for $44000. One High bid. |
| Sellers should have to leave
feedback first...they rec'd their payment before buyer rec'd the item...therefore their
1/2 of the transactions end first. Especially now that ebay allows follow-ups to show in
the feedback. |
| If a buyer receives a non
paying bidder report, he should not be able to leave feedback until the report is cleared.
This might help with reducing retalitory feedback. A buyer with low or no feedback, and
several negatives, should be restricted in leaving nagatives. |
| The introduction of the
percentage of positive feedback was a real plus. Another metric might be a weighted
percentage, with recent feedback having a lot more influence than feedback years old. Then
a trend of reduced service or a high jacked ID or a scam might be discernable more
quickly. |
| Let people change the negatives
within a certain time frame |
| let buyers and sellers post
more than 80 charaters i order to be able to explain what really happened |
| I wish it was easier for
sellers to block non paying bidders from leaving negative feedback. |
| When a sale or transaction is
cancelled by either the buyer or seller after the auction closes, I think the transaction
should be removed from both accounts so that irrelevant or negative feedback isn't left
for a transaction that was never completed, or the feedback shouldn't be applied to the
total on either account. |
| My problem, not addressed in
your survey, is negative feedback from stupid buyers. i.e... A buyer does not know if the
book I sold them was a first edition, It was, and I got a neg for nothing. I sell books on
many venues, ebay only one of several. A books sells at the same time on ebay and another
venue. I immediately refund the ebay seller and apologize....I get a negative feedback.
The current system is only one of the reasons why I no longer sell books on ebay or
half.com |
| NPB suould not be allowed to
leave feedback |
| After 90 days close all
possiblities of a buyer or seller leaving feedback. To me once the auction has been
removed from the system so should the possiblity of leaving feedback. |
| 1. Seller should have to
provide a tracking number on each auction after it closes. In order to leave feedback for
the buyer, this would have to be completed beforehand. 2.Buyer should only be able to
leave negative fb if that tracking number was not provided on an auction or if they have
an insurance claim number. Sellers with no tracking no. or Buyers with no claim number for
damaged items, should not be able to neg anyone. Two fold result - feedback system is
fairer and the Post Office makes more money (do we really want all the PO employees out of
work to add to the economies ills?) If an insured item arrived damaged and the buyer was a
responsible person, they'd immediately make a claim. So everyone is covered against
"retaliatory" feedback. |
| Expectations never the same
between buyer& seller causing feedback problems. Building trusted brands over eBay
will be far more significant than feedback in the future removing ?caveat emptor?. See
www.ukautosite.co.uk Thanks for a great news page. |
| please never paid should not be
able to leave feedback for sellers. |
| I just think that eBay needs to
promote the NPB and how important it is as that would get rid of the deadbeats. I don't
think sellers realize that they don't have to leave a negative in order to file the NPB.
The negative isn't what gets rid of the bad guy its the report of non payment. Other than
that I don't know what to tell ya all. |
| Have the one leaving feed back
rate the reciever 1 to 10 and then show the average. Would also like to see the feed
percentage of buyers on the auction page when they bid. There is no reason for a person to
only leave one feed back that counts--if there are 3 or 4 good transactions with the same
person, there should be 3 or 4 more positive feed backs recorded. |
| Make it more of a ratings
system such as rate the seller from 1-5, 5 being excellent and 1 being poor |
| Number one problem is if a
buyer does not pay. If you leave negitive feedback you open yourself up to get neg back. |
| Count each auction not just
unique wins. |
| Ebay needs to deal more harshly
with NPBs. More than 3 NPBs they should be kicked off. Why not have all people who have 4
or more NPB complaints against them put on a special list so they can be blocked. The
trouble is the NPB may leave you a bad feedback. No one wants a bad feedback - so they
don't complain. That's why Ebay needs to deal directly with the NPB's to protect their
sellers... |
| Do not allow Non-paying bidders
to leave feedback. |
| Don't allow non-paying bidders
to leave feedback. |
| give more space for you to
write an explanation after you have received negative feedback. |
| Have Ebay assume more
responsibility for the purpose and content of feedback. Allow feedback to be removed if
case warrants...retaliatory feedback should be removed if it has been used. Ebay needs to
take a much more active part in making sure the feedback page is used in the proper
manner. They perpetuate the program's usage, so they should monitor it's guidelines/rules
more carefully. |
| Find a way for a buyer using
Half.com to easily leave feedback for a seller. I am sure a buyer knows how to leave a
negative feedback on a "Half" sale, if a complaint is warranted. However, when
it comes to leaving a postive feedback for a "Half" sale, the buyer seems to
forget to enter it. |
| Feedback should be independant
of the buyer/sellers feedback, not visible until both parties have left feedback. |
| they should not charge to
remove retaliatory feedback |
| I would not allow a buyer to
leave the seller negative feedback when they don't pay. I have gotten to where I don't
leave the necessary negative feedback when I file for my non paying bidder fees back for
fear of the retaliation against me, because it has already happened to me. If eBay would
just fix this one problem it would go a long way in weeding out the non paying bidder. |
| As I said I'm new to all of
this, but I have bought quite a lot of glass on ebay since 9/04. I am a very honest
person, and I 'm not very impressed with sellers who email you right after the bidding
telling me to leave good feedback and they will do the same for you. I did have one
experience where 2 out of the three items I bought were broken. The seller shipped DSL and
they were insured, but since the items were not that expensive and I was out-straight at
work at the time, I didn't pursue it. I honestly thought the items were packaged very
poorly and it was the seller's fault..not DSL, but since she emailed me back about
contacting DSL, I did not give her negative feedback. It just wasn't worth pursuing
because right now I'm a good buyer and a lot of sellers are saying they won't sell to
buyers with any negative feedback. I do think the feedback keeps buyers and sellers on
their toes overall, but I think there are sellers out there trying to beat the system by
intimidating buyers with this feedback thing. I think this reasoning is backed up by one
simple fact: there's hardly any negatives posted, but everyone complains about ebay. WHAT
EVER HAPPENED TO TELLING THE TRUTH? I know I'm to blame too. |
| IF SOMEONE IS BEING BIDDER
ALERTED FOR AN ITEM, THEY ARE UNABLE TO LEAVE FEEDBACK UNTIL ITEM IS PAID. IF IT IS NOT,
THEY ARE STILL UNABLE TO LEAVE FEEDBACK , BUT THE SELLER CAN LEAVE WHATEVER THEY NEED
TO(BECAUSE THAT IS WHEN MOST RETALITORY FEEDBACK OCCURS). |
| Once a seller gets to a rating
of 500 or a 1000 the counting should stop, now call that seller a proven worthy seller. |
| Not allow nonpaying bidders to
leave feedback. If they refuse to go through the UPI system and take care of things then
they should be prevented from leaving feedback. |
| I wish there were a way to
correct a feedback. Sometimes a slip of a finger, or a mistake in typing doesn't give a
chance to correct the mistake. I have spoken to others who feel the same way. |
| I don't like that a buyers
feedback may not count in your total # if they buy mult items. We have alot of mult item
buyers and repeat buyers. It doesn't show a true number for our feedback numbers. |
| I have had sooooo many dead
beat bidders recently I wish THAT problem would be addressed first. Retaliatory feedback
is such a problem that I no longer leave negative feedbacks! It is not worth it when dead
beats bring my stats down! |
| Need to have a way to have poor
feedback investigated and removed if not found valid |
| put all negative feedback on
one page from the last 3 years so the buyer can see the results of this retailer,special
the power sellers with many feedbacks take to long to find !!!!! |
| Comments are permanant - this
has to change. |
| I wish they didn't use the word
"negative" when a customer is unhappy. It is just too harsh and I take each
negative as a personal, character assault. It's about the transaction so
"unhappy" would be better suited. I have seen negative feedbacks about how long
the post office took to deliver the item - huh? What did that have to do with the seller?
The whole feedback thing is too stressful! |
| For one, not allow people to
leave feedback if they don't pay the seller. |
| Hard to say.....I do not leave
negative feedback...if the transaction has gone sideways, I leave no feedback at all. This
is because of past retaliatory feedback. |
| They should have some sort of
mechanism for eliminating retaliatory feedback. Once left, it can't be erased from your
record, even if it was unjustly given. Something similar to SquareTrade arbritration
should be in place to allow these unjust feedbacks to be erased. Also, negative feedbacks
for users under 50 feedback totals should be erased after users reach, say, the 100 mark.
Some of those negatives are just because people don't know what they're doing. The main
problem with negative feedback is that there is no way to redeem yourself, even if you
have your act together or get it together later. |
| 1.I would make it impossible
for NPB's to leave feedback. 2.I would like the ability to leave a negative for NPB's
after they have been NARU'd. SOmetimes I give a buyer the 3rd strike and am unable to
leave feedback afterwards. |
| If a buyer or seller is removed
for misconduct their feedback (especially negative) should be flagged. Also negative
feedback from those who are no longer on eBay should be marked differently than from
active traders. |
| By not allowing bidders or
sellers to leave negative feedback if their feedback is less than 25. 25-50 with no
negatives. If there is a problem then they can use square trade to mediate. |
| Every eBayer should get the
equivalent of a feedback "get out of jail free" card. Thereby, you can delete
ONE negative feedback from your profile. I've given up on the possibility that retaliatory
negs could ever be vanquished from an eBayer's profile..... |
| The entire system obviously
needs to be overhauled, but I'm at a loss as to how to repair it. |
| Buyer's who don't pay for an
item should not be allowed to leave return feedback. |
| By finding a method of reducing
retaliatory feedback. Perhaps there should be a mediator before negative/retaliatory
feedback is posted so that both sides could clear up any misunderstanding before it is
posted to someone's feedback and before it ruins another's reputation. |
| Count repeat customers
feedback...make it easier to remove what is obviously retalitory or blatently slanderous
feedback,impose penalty for retalitory feedback.I wish there was some way of encouraging
people to leave feedback...I am lucky if I get 10-15%...that is one reason I think repeat
customers ratings should be included...a repeat customer is a truly happy customer, or
they wouldn't come back.I'm around 700 positive,with over 1100 total positive...which is a
truer reflection of my business, and that is not counting those that don't bother to leave
feedback. My biggest problem is people using the feedback in a negative way, when they
have never notified me there was a problem.....even for items lost in the mail...and I get
a negative when it would have been resolved by a simple e-mail. People JUST DO NOT READ
OUR TOS....NOR THE EBAY WARNING ABOUT LEAVING NEGS. |
| I would not allow NPB or
NARU'ed buyers/sellers to leave any feedback. We should be allowed to remove negative
feedback under certain conditions. |
| I believe the feedback
important. What I don't like is when a non paying buyer has a right to leave feedback as
the transaction really didn't occur. Many times it's competitors that will create a new ID
bid don't pay the leave bad feedback. eBay really needs to stop a non-paying buyer from
leaving feedback! Only when the transaction takes place should feedback be allowed. How
hard can that be to correct. |
| Retaliatory feedback problem
needs to be addressed -if not then the whole system is useless as people will not give bad
feedback for fear of getting it unfairly returned Perhaps a link to a blog page where both
sides could write 250 words about the situation? ALSO and in any case negatives should
drop off after say 2 years |
| 1. Eliminate ability for NPB to
leave feedback. 2. Ability to eliminate or change unfair feedback due to buyer's mistake
or inexperience. |
| 1. bar non paying bidders from
leaving feedback 2. investigate complaints of retaliatory feedback more quickly and remove
it. |
| Better policies to police
retaliatory feedback. Big wish - ability to filter someone's feedback, seeing just
negative. |
| Buyers should have to provide
Ebay with information that they have tried to contact their sellers BEFORE they leave
negative feedback. |
| I would have a neutral third
party step in before negative feedback could be made. |
| Prevent non-paying bidders from
leaving feedback. |
| Have eBay (not the seller) be
the one who leaves negative feedback whenever the buyer doesn't pay, and kick them off
permanently when they get three such negatives. Then ban that buyer from leaving a
retaliatory negative, and then sellers would quickly see what bidders don't pay, and they
won't be able to keep wrecking lots of auctions. |
| I think if somone doesn't pay
and leaves negative feedback for the seller in retaliation,ebays should have a removal
system that is more definite and enforced. I think anyone who gets 30-40 negatives in a 30
day period, should automatically BY EBAYS get flagged and looked into. I see high vlume
selers who nay have 6 thousand feedback positive and then I see 5-15 negatives in the last
month & that to me says "problem". |
| Buyer's & Seller's should
be limited to their future transactions if feedback is not left within a specific amount
of time, such as 30 days. Seller's should be more protected by eBay from retalitory
feedback and also negative feedback that was given maliciously. New buyers should not be
allowed to leave feedback without first going through a screening process to weed out any
problems before leaving feedback. New buyers are NOT educated about the feedback process
before allowing them to bid. Feedback for buyers and sellers should have the ability to
seach and display ONLY the negs & neutrals on one screen so buyers could make more
informed decisions regarding negatives. Selllers & buyers should have the ability to
reply two times to feedback left instead of the one time response that is now in place |
| I don't like the fact that I
can't sell more than one item for buy it now until feedback reaches ebays minimum. This
costs me more listing dollars. |
| I don't know. The percentage of
positives is very helpful. The previous system, when they simply posted the number of
positives, was useless information. |
| If customer has NOT paid for
item, feedback should not be allowed. Out of six negatives I have with ebay, five are
customers who didn't even pay, after invoices and emails. Go figure. |
| nothing constructive to offer |
| It is harder to get where I
want to go on Ebay. I have to search and search forever to find where to go for anything.
It is a real mess now. Ebay is trying to make it so hard that it is easier to just forget
about feedback and especially getting a refund if the buyer does not pay. Don't have time
for such long and detailed things to do before you can get any where on Ebay these days. |
| Have more "points" to
the system than just good, fair, bad. Also seaprate feedback for the merchandise and the
experience. How about an escrow system? No feedback is revealed until both parties file. |
| As a seller, I find ebay leaves
us with the "short end of the stick" when dead beat bidders, buyers can
retaliate with a negative feedback of lies. I personally mark my calendar for the 90 day
auction feedback period & then leave negative feedback last minute in hopes the buyer
won't be alerted til it's to late!...so far I've been lucky, but would like to avoid this
system if possible. |
| I would make it a bit easier to
change the questionable ones to be decided by a feedback board. |
| Require verification of all
members to ensure people are not signing up on eBay just to cause problems. |
| Retalitory feedback &
extortion are a HUGE problem that should be addressed. One easy fix is that if a buyer
wants to return goods, they should be allowed to w/o worry of neg FB. SEVERAL times I've
rec'd JUNK and was told "too bad" & "If you leave bad feedback, I'll do
the same" This is one CLEAR case where ebay should step in & 'protect' the
injured party; + it tells others to watch out for this particular seller! |
| System works for the most part.
However, a NFB should have a 30 day limit. That way a seller can leave FB first, after the
30 day period, even if they had not received FB yet. Just to do the right thing, by
letting other sellers know that this person has made prompt payment and so forth. Sellers
do not know if buyers are satisfied with purchase if no FB is left. And therefore afraid
to leave PFB first, thinking NFB might show up, without a chance to resolve a problem. |
| There used to be reminders sent
to buyers by ebay, urging them to complete a transaction by leaving feedback. I haven't
seen any lately. I wish they would reinstate. I tried sending reminders to my own
customers, urging them to leave feedback for the completed transaction. Some people really
took offense! They seemed to think I was "too interested" in feedback and this
was an annoyance. I've since stopped sending reminders unless I get an email from the
customer telling me the package arrived. It seems in general that both buyers and sellers
are LESS interested in leaving feedback. Some sellers I've noticed leave feedback such as
"Thanks for your sale. Please return to NAME OF STORE soon." Such comments don't
really help the feedback process at all. |
| Do not allow NPB to leave
feedback. The major problem, as I see it, is eBay distances itself from the feedback
process. When a user (buyer or seller) is an obvious problem, as evidenced via feedback
and has been reported to eBay, there should be some consequence. Waiting until 3 NPBs are
filed is too late- not all problems are NPB. |
| Give us the ability to block
bids based on feedback and require blocked bidders to get permission prior to bidding. The
majority of feedback problems come form bidders with low feedback who make negative
comments without giving it a second thought because they are ignorant as to the severity
of there comments and having nothing to loose by making these comments. I have had bidders
use the feedback comments to ask when they would receive thier product and marked the
comment as negative because 5 days had passed and the post offcie had not deliverd thier
product yet. Ebay response to helping with negative feedback is absurd and I have nearly
stopped using ebay over this issue alone. |
| Disallow feedback from
nonpaying bidders; show feedback both ways within the same item in the list, along with
the times they were given, so people can judge whether feedback was retaliatory |
| We rarely leave Neg feedback,
even though we have had many Non Paying Bidder. These bidders should receive Negs, but
since they can retaliate, it's not worth taking the chance. We know this is not fair to
other sellers. They should be able to see the true feedback of a potential buyer. Until,
ebay takes away the threat of retaliatory feedback, this won't happen! Surely in this tech
era, it would be easy to deny a NPB to leave feedback on the item in dispute. |
| I would shorten the time span
in which one can leave feedb. from 90 days to 60 days. That way most people would be more
eager to get theirs and therefore leave it for others. |
| Feedback removal by eBay should
be available in certain circumstances. As a seller, I feel that the system is unfair
because of feedback extortion. Also, I like to give people with low feedback a chance
(everyone has to start somewhere) but recently had a negative from a no feedback buyer
with no communication whatsoever...it really feels unfair. |
| I would not allow non-paying
bidders to leave negative feedback(after the seller has notified ebay and received a
credit for fees)in retaliation for the seller leaving negative feedback for non-paying
eBay buyers. |
| Non-paying bidders should NOT
be able to use the feedback system! |
| Once a seller files an UID,
buyers SHOULD NOT be able to leave feedback UNLESS dispute is settled and both parties are
happy with the outcome. Buyers should be required to leave feedback first in order to
receive feedback from seller. |
| If a seller has to file to
receive FVF fees back because the buyer has not paid, the buyer should not be allowed to
leave feedback. If a bidder has been NARU'd, resulting in the seller filing a UPI dispute,
and is reinstated before the 90 days for leaving feedback is up, they should not be able
to leave feedback. If a buyer can prove a seller is a non performing seller, the seller
should not be able to leave feedback. |
| Add to FB: 1 - Number of
completed NPB's recorded (buyers) 2 - Number of completed fraud filings (sellers) FB auto
removed for transactions where you were successfully filed against (NPB or Fraud). |
| Keeping it simple is what eBay
does well with it's feedback tool. It would be nice if it would track how many days it
took for feedback to be posted after the end of auction. Also if the buyer cold indicate
how long it took for the item to arrive after auction closes. |
| After 40 days ebay should email
people who have not left feedback with a link to the exact auctions. Or maybe after 60
days or whatever make it so they can't sell or buy anything else until they leave some
type of feedback. |
| Up to this point I've not
encounted major problems, so being from the old school, don't mess with it if the thing
works. |
| eBay should remove false or
undeserved retaliatory feedback. People should not be afraid to use Neutral more often,
for instance if a buyer sends payment very late or gives you a hard time or if you receive
an item that is adequate but less than what you expected, or shipped very late. |
| Don't let sellers rate buyers.
Thus eliminating retaliatory feedback and feedback extortion. Use other means to identify
and sanction problem buyers. Also eliminate positive feedback for sellers. I want to know
total transactions, negative feedback, plus other info on buyer currently available. |
| When a person reaches a certain
amount of negs in a certain period of time they should be automatically suspended - if a
certain level of negs are reached, then permanent suspension - current system relies on
users to complain to eBay and it seldom works on behalf of those who have been cheated |
| Change the rating system like
they use on Gun broker.com which uses a grading system like in school which ranges from
poor an "F" to A+ with minus and plus increments. |
| 1. Have some sort of feedback
appeal system to eliminate unfair, retaliatory or "regretted" feedback entries.
2. Eliminate "Hidden" feedback records. What good is the feedback if the world
can't see it? |
| Would leave more room for
responses to negatives. Make new buyers and sellers on eBay be on "probation"
with the feedback they leave up to scrutiny. Get tougher with eBay feedback extortioners
by penalizing them with suspension. Make it easier to contact someone at eBay regarding
feedback problems. A seller has to jump through hoops to get anything done. |
| 1.Allow for more than 80 chars
for a comment. 2.Link feedback to Upaid Item dispute messages. 3.Implement buyer block (in
preferences) based on FB levels for U.S. and Intl bidders. Current settings allow for
block of FB -1 thru -3 only. Over 15% of my transactions result in Unpaid Item disputes,
mostly from 0 FB users. |
| Be able to veiw just negatives
and neutrals. And then be able to analyze for yourself the whole picture. Most people are
smart enough to do this. Able to completely remove negatives that are not true, becuause
the person is new and did not follow ebays rules. This hurts sellers the most, when new
people leave negatives because they do not understand how the system works. |
| Buyers should not be able to
leave negative feedback before contacting the seller to try to work things out. Most
times, a favorable solution could be worked out if there is adequate communication. It is
the lack of communication that seems to be the biggest problem. |
| A non-paying bidder should not
be able to leave feedback as it is almost always retaliatory. |
| Having unfair / misleading
feedback removed |
| Not allow any negative feedback
unless the buyer or seller has first contacted the person using eBay's contact
information. Remove derogatory feedback or those left by people who are kicked off eBay. |
| Allow 60 days for incoming
buyer/seller feedback, but post feedback only after it has been received from both buyer
and seller, or after 60 days (or some other preset time limit) has elapsed. Thus
buyers/sellers would never see each other's feedback until they had independently written
their own, or it was too late to respond. Thanks, Joe Zeligs, MD (zdoc) |
| some safety factor should be
available for sellers to have a proven false negative feedback removed. same for a
retaliatory feedback from buyer that got a negative from you for non-payment, etc. I
hesitate to leave a negative for a bad buyer, because they can slam me with an undeserved
negative. needs to be some way to prove and have removed from a sellers record. thanks for
asking this question ! |
| Either have an option to have
an agreement between buyer and seller before feedback is left - a contract say. NPB's or
Buyers with Unpaid Item Strikes should never, ever be allowed to leave feedback for a
seller. eBay needs to mediate more in these matters - the company is too hands off in
getting involved. OK, don't get me started - the Feedback system is just awful..... |
| Do whatever needs to be done to
prevent feedback to have the potential as retaliation for having left negative feedback. |
| eBay should not allow bidders
with less than a rating of 20 to leave negative feedback. Generally, these new bidders
don't understand the eBay culture yet. |
| I would have consequences when
a person lies on Ebay - period. There should be ways a buyer or seller can get justice.
The way it's set up now, when somebody wants to "get" you for something (even if
it's something the other person didn't even do on purpose or something someone is just mad
about) they can ruin your reputation and even are allowed to completely LIE. There is no
recourse for the other person. This is not fair at all. Also, people who threaten or stalk
should be investigated and arrested. I had a bad experience with a customer and it made me
afraid to do business in case the customer would do another bad thing to me. I am still
very leery of selling. I may do it again, but the experience was not good. The person is
allowed to lie on feedback. This is just plain wrong. The lie should be taken off. There
should be a way for Ebay to do this, if it's a lie. It can wreck a seller's reputation and
make it very hard to get back where they were. |
| Ebay should not allow people
who have had NPB's filed against them to leave feedback for the seller - it's almost
always retaliatory. They also need to better educate new users towards proper use of the
feedback system (and eBay in general) - it seems most negs are left by newbies that did
not try to resolve the situation first. |
| My biggest complaint is that
when a seller cancels a transaction due to bidder nonpayment, the nonpaying auction winner
is still allowed to leave feedback for the seller. eBay needs to change that policy! I
don't usually leave feedback for the auctions that I have had to file with eBay to cancel
for fear of retaliatory negative feedback. It's not right that I don't give those bad
buyers negative feedback for fear of receiving negative feedback in return. But it's not
right that those nonpaying bidders are allowed to leave feedback for me when I have done
nothing wrong. |
| I would definitely focus on
non-paying buyers who can still leave retaliatory negative feedback should you as a seller
leave negative feedback first stating that the winner is a non-paying buyer. Ebay has not
address this issue for ages and this is tantamount to sellers as it is their selling
reputation at stake. |
| Ebay should send reminder
notices to both buyers and sellers if they have not left feedback within a 15 to 30 day
timeframe. There should be a better tool to withdraw negative feedback. There could be
extenuating circumstances that the buyer/seller were not aware of when they left the
feedback. |
| Don't allow people to hide
feedback, eliminate users who accumulate too many negatives, |
| Priority 1, 2 & 3: Prohibit
non-paying buyers from leaving feedback for a seller. 4 Separate Trading Assistant
feedback from other. 5 Separate Trading Assistant by location (UPS). |
| Once I have filed for and
received a FVF against a buyer, Feedback should be locked out for that transaction against
both buyer and seller. Exceptions: If the buyer or seller has already left feedback, then
the other person should be permited to leave feedback at any time. |
| SEPARATE HALF.COM FEEDBACK (FAR
LESS PERSONAL TRANSACTIONS) FROM EBAY. LET NEGATIVE FEEDBACK OVER 2 YEARS DISAPPEAR FROM
FEEDBACK RATING. NOT FORCE US TO PAY $20 TO SQUARE TRADE ( i AM SURE EBAY PROFITS FROM
THIS SOMEHOW) TO GET UNFAIR FEEDBACK REMOVED. |
| Disallow feedback from buyers
who refused to pay for the item purchased. |
| Non payers who have had a
strike filed against them cannot leave negative retaliatory feedback |
| Do not allow feeback for a
transaction in which FVF's were granted. |
| require sellers to leave
accurate feedback upon receipt of payment that meets the terms stated in the listing TOS;
automatic notice to buyers & sellers that feedback has not been left |
| 1st biggest problem is
non-paying bidders being able to leave feedback. Seller gives them a strike and they can
leave feedback. Other is feedback that is left by a buyer who is no longer registered
(this used to be neutralized). People are messing with PowerSellers. Winning aucions &
immediatly leaving feedback with no intention on paying. Feedback should not be able to be
left 1 second after the auction closes. - Mark Newton - iSold It 248.449.2848
mark@isolditmi.com |
| Have negatives together so they
can all be seen at one time. It takes too much time for the buyer to try and search
months/years of feedback for this important information. After all, it is supposed to help
the buyers, not make it harder for them. This is my biggest gripe with eBay as a whole. |
| Give the seller with a great
number of positive feedbacks the benefit over a buyer with negative feedback. |
| stop buyer from leaving
feedback on non paid for items |
| Not letting a non-paying bidder
leave any type of feedback |
| Allow for more characters in
the feedback. Sometimes you cannot leave proper feedback with the limit of characters now
allowed. |
| if sort by type of item could
be utilized to see feedback for type of item or price category ,this would be extremely
useful. |
| Make it part of the
bidding/paying/receiving system |
| nON PAYING BIDDERS SHOULD NOT
BE ALLOWED TO GIVE SELLER NEGATIVE FEEDBACK |
| I would suggest to e-bay that
they remove the line that suggests it is standard protocol for the seller to leave
feedback as soon as payment is received. This is just the first part of the transaction
and I believe is too early to evaluate the actual business relationship. Much can happen
after that initial payment. With newbies especially I have had to dance around their
expectations for feedback. On the page where it implies that feedback should be given
immediately I would suggest that E-bay create a fill in space that states up-front the
Seller's feedback policy so that the policy is clear and stated in a good place. I find
myself putting it in the description slot, but that means I have to remember to do it
every time and I am sure that not everyone reads the full descriptions. |
| It should not be possible for a
non-paying bidder, confirmed by the ebay NPB system, to leave any feedback on the
non-paid-for item. |
| Delete feedback that is
obviously retaliatory. Remove all feedback left by buyers that are NARU'd. Disallow any
feedback from NPB. |
| shut off feedback when
procedures, such as non-paying bidder, are initiaited. |
| Eliminate the possibility of
retaliatory feedback by allowing the seller to remove them for free. Dave Cofone Breakout
Sales Ltd. breakoutsales |
| Make it a requirement that whne
you buy and sell you must leave feedback. Work on a plan for this. |
| Making it easier to navigate
between the various items I need to leave feedback. |
| There are some that have tons
of negative feedback but still do business on eBay or can come back under another name...I
see no value unlesss these concerns are addressed. |
| SIMPLE, ONCE NEGATIVE FEEDBACK
HAS BEEN LEFT FOR A NON PAYING BIDDER, AND A FINAL CREDIT FEE HAS BEEN GIVEN BY EBAY, THE
BUYER SHOULD NOT BE ABLE TO LEAVE ANY FEEDBACK ON THE TRANSACTION ONCE HE RECEIVES A NPB
STRIKE. |
| An "Excellent/Very
Good/Adequate/Fair/Poor" system would be better *but probably impossible for eBay to
manage (I mean, would it make them more money? probably not, LOL)* |
| People should receive reminders
from Ebay if they receive feedback but do not leave it for a transaction. It should be
compulsory to leave it for every transaction and nasty feedback with insults etc. SHOULD
be removed immediately. I have seen incredibly insulting feedback given in retaliation and
don't think there is anyplace for such behaviour. |
| Once a FVFC is filed for, E Bay
should not allow the buyer to leave feedback. |
| If you received a negative
feedback that was unjustified that you could file a complaint. If valid, with proof it
would be removed. |
| People that have a NPB filed
against them should not be able to leave feedback. |
| Provide feedback opportunity
for feedback on non-transactions (people who are especially helpful). Also, categories of
feedback - maybe sale is good but packing was terrible, or shipping fees were excessive -
that type of thing. Perhaps columns where feedback can be left on several aspects,
resulting in an over-all average number. |
| eBay seems to lean more toward
Buyers for everything including feedback. It near to impossible to get a negative removed
& getting response from eBay, other than a computer generated email, is next to
impossible sometimes. |
| If you want to leave negative
feedback for someone, it should be a bit harder to do. The biggest problem are thieves
claiming they only received a partial order, etc. Perhaps eBay should charge money to
leave a negative feedback! Or require the buyer to go through square trade before leaving
a negative. If I really was upset with a seller, I would pay the fee! eBay's feedback
policy is a GUILTY UNTIL PROVEN INNOCENT policy, and it leaves most sellers unprotected. |
| Somehow stop unwarrented
negative feedback |
| I see cases where a buyer has
mulitple positive feedbacks from the same seller, and occasionally on the same item (I
don't know how but it happens). It is often apparent this is to build up a buyers or
sellers feedback points, and I would think ebay could automatically monitor and control
this. |
| There should be the ability to
change feedback if the situation changes (e.g., buyer pays for item). |
| I would like it to mean
something to eBay. No matter how bad the feedback, how mean or unjust, it seems these
Powersellers can get away with just about anything. It is always refreshing when a bad
seller or buyer actually gets kicked off. But response to reported fraudulent behaviors
are too often not investigated in a timely manner and then it does no good to complain.
Feedback just becomes a useless tool. I would like to be able to click a button that would
reveal all negative/neutral feedback at once. I sit and scan all sales when a seller has a
poor feedback percentage compared to his number of sales, especially. |
| My biggest problem is
non-paying bidders. If you leave them negative feedback you are likely to get retalitory
feedback so you just let it go. There should be more control over situations like this.
Sllers should not have to live in fear of their buyers. |
| Once a FVF is granted, the
buyer should not be able to post feedback. A seller then would be able to post an
appropriate negative to warn other sellers about the problem. Today, sellers will just
file for their fees and many hesitate to post a negative because of the fear of a
retaliatory negative. |
| My biggest problem is getting
negatives and neutrals from buyers with problems who NEVER contacted me with their issue.
Of all my negs and neutrals I can honestly say none have come from those who contacted me
with a problem. I used to leave feedback immediately upon shipment and changed to when
they leave feedback because of this issue. Noone seems to read the little blurb before
leaving negatives about contacting your seller to work the issue out. No matter how many
positives you have every little negative and neutral hurts. |
| Not sure how this can be
accomplished. |
| There should be a way to remove
retaliatory feedback. I also have had people tell Ebay that i hadn't paid them even after
paying for and receiving the item because of bad feedback. |
| Have the ability to remove
feedback from non-paying bidders. |
| Allow more space. |
| By not allowing a winning
bidder to leave feedback until they have paid for an item. Until that time they have not
"bought" into the transaction. I have 10 negs, 8 of them from npb's. |
| If a buyer does not fulfill
their obligation to purchase an item, they should not be allowed to give feedback. Once an
unpaid item is processed, they should be blocked from leaving feedback. A person should
not have to pay to get a feedback reversed if the content is untrue or incorrect. How many
sellers do not leave negative feedback for fear they will receive negative feedback that
tarnishes their exceptional feedback record? I'll bet quite a few. This does not show the
true picture of the person's feedback, when a seller goes to review it, and it also allows
buyers to stay on eBay when perhaps they should be taken off. I feel this is a big
problem. Although the system needs to be fair to both the buyer and seller, once a seller
leaves a negative, a buyer should NOT be able to leave a retalitory feedback. If the buyer
wishes to dispute the negative feedback they should have a means to do that. |
| NPB's should not be allowed to
give feedback. |
| I'd show (alongside the
feedback) a spot where the owner of the feedback could define their feedback policy or
explain bad patches in their feedback (due to illness etc) so that potential trading
partners knew better what to really expect. |
| There should be a process to
show that feedback that was negative was unjustified. Unjustified negative feedback should
be removed. |
| A greater effort to screen out
those who use multiple screen id's for "cover". Some descretion on Ebay's part
so they can substitute HUMAN judgement for arbitrary rules when appropriate. A sense that
Ebay had greater (dare I say some?) concern for the welfare of its sellers in addition to
its buyers. |
| If there was some way a buyer
had to contact a seller before they could leave negative feedback, I think it would help a
tremendous amount. The negative feedback I have would have never happened if it had not
been a new user with no experience leaving it before they think. I refund money to anyone
who is dissatisfied for any reason so there would never be any reason for an honest person
to leave negative feedback. It is almost always the new ebay user that fires off. |
| Create a tab or link that would
allow a viewer to see all of a person's negative and neutral feedback together rather than
having to page through their feedback to find the negatives and neutrals to see what sort
of reports are being made about that person. |
| Make it easier for a person to
downgrade feedback that they have left after they have cooled down. Perhaps one step -
from negative to neutral, or neutral to positive. Have different catagories --- non paying
bidder non shipping seller broken merchandise merchancise not as advertised, so that
others could easier tell why they are dissapointed |
| need to eliminate a buyer that
does not complete a sale from making a feedback |
| Don't allow buyers to leave
feedback if a NPB report has been filed against them. I have only 1 negative in over 4900
transactions...that one negative was left by someone who didn't bother to pay for their 99
cent item. I don't think I should have a negative on my record because someone didn't pay
and I filed the NPB against them. That's not fair. |
| It would be better if it were
easier to remove negative feedback. |
| I'd change the way negatives
affect the overall score |
| Make negative and neutral
comments easier to find from among all of a buyer or seller's feedback. It's much harder
to find the neg or neutral comments since eBay changed the Feedback Page a year or so ago.
It used to be possible to do a word search for the words "neutral" or
"negative." Now those comments are identified only by gray or red dots --
sometimes hard to find when scanning a feedback page. eBay should also provide space for
more detailed comments. |
| There have been countless cases
where a seller has a pattern of fraud in his feedback. Ebay continues to let fraudulent
seller do business because overall feedback is "adequate" although he should get
banned. |
| Have a reminder system to
remind people when they have more than 2 feedback they need to leave. |
| I would make anyone new to ebay
take a class in how to leave feedback and the appropriate comments to make and a stern
warning not to leave a negative without giving the seller a chance to work a problem out,
if there is a problem. I would not allow a buyer who had been NARU'ed to leave feedback at
all, even if they got reinstated. I would make every feedback count even if they are
buyers of multiple items. |
| It would helpful if eBay sent a
reminder e-mail to the buyer/seller if they haven't posted feedback for the respective
buyer/seller 30-60-90 days after the transaction. |
| Better understanding of the
system. Most bad feedback's I've received have been from those who have no understanding
of the system. i.e. Book buyer rating the story content of the book and not the
transaction. Which leads to the need for ebay to have negative feedbacks removed from
halfcom transactions, via squaretrade. |
| A complusory email before
buyers and sellers can leave negative feedback would be good. After this time period of,
eg, 48 hours before they are able to leave a neg. That way at least the other party would
have some opportunity to rectify the problem, perhaps offer refund etc. |
| not sure, but it should be
changed |
| give the person receiving the
feedback more space to write a response. Also better communication with ebay to deal with
feedback extortion and revenge feedbacks. eBay doesn't care about these things and so
libellous feedbacks are left on the user's feedback profile for ever, destroying their
online reputation. |
| I feel points should be given
for EACH transaction even when it is a REPEAT BUYER, as it is a SEPERATE transaction. This
part of the feedback system I have never understood. I may work with a buyer and then 2
years later again but do not receive any points. Not fair if you ask me. |
| A check needs to be put in
place to at least delay non-paying bidders who try to leave negative feedback. A system
not unlike Square Trade could intervene and require the buyer to justify the attempt to
leave Neg feedback if the seller has filed for FVF credit. As it is, sellers can have
their reputation unjustly blemished by malicious users. Ann Hayes Zarzuella Books |
| Total number should reflect
repeat buyers as well, or there should be two numbers behind your name . . . about half my
sales are from repeat buyers - I see this as a MAJOR POSITIVE! Remove negative feedback if
member is NARU. |
| Ebay should not allow
non-paying bidder/buyers to leave feedback at all! I received a neg this month from a
buyer with only 4 feedback who never even paid for the item! She stated 'wasn't happy'
because I refused to ship the item to her at my expense! |
| Non-paying bidders must be
barred from leaving ANY feedback. Prior to negative feedback being posted, the writer must
be diverted to e-mail and be required to contact the trading partner to resolve issue.
Only when efforts to resolve the problem fail, should negative feedback be pernitted. |
| As a seller, I get many new
buyers that bid and don't pay. I'm in for the long run. The newbe won't make the year. If
you look at people's neg's most are given by newbe's. I have one neg, given in a
transaction that I lost $120.00 on, as a seller. I like your column !! |
| Once a final value fee credit
is received by the seller, I don't think that the NPB should be able to leave FB. Also,
just like it shows how many bid retractions, eBay should show how many times the bidder
was a Non paying bidder. |
| Feedback can be unwarrented and
I think that there shoud be more free third party involvement. I was given bad feedback
for an item I didn't even sell! The customer bought several CD's from another seller and
was careless when she left me a feedback, thinking I had sold her one of those. It wrecked
my 100% good feedback rating. She would not even respond to fair trade!!!! I was destroyed
for 2 weeks!!!! |
| First of all there should be in
place a way that if a buyer has not paid within 7 days they are unable to leave feedback,
so as a seller you can then leave neg feedback if they dont pay without the worry of them
neg you when its them who hasnt paid, this will limit the wasters on the site. |
| I would find a way to make it a
little harder to leave negative feedback |
| Introduce a process for leaving
negative feedback, similar to that used for unpaid item disputes. This would ensure that
negative fedback cannot be left accidentally and would give buyer and seller an
opportunity to resolve matters before negative feedback is added to the buyer's or
seller's profile. |
| I hate to say this, but I have
often thought about no longer leaving negative feedback to NPB in fear of retaliation.
There are numerous PowerSellers out there who have 1000's of transactions and a 100 % FB
score. My feeling sais they use the same Policy. However this means that the eBay FB
system is no longer reliable and meaningfull, since it does not reflect what sellers
really experience. eBay should protect their sellers better against retaliatory FB |
| Some way to control retalitory
feedback. |
| be able to view just neut &
neg fb w/o using 3rd party tool;fb reminder system;ability to edit or change fb comments
or rating;reminder notices when fb hasn't been left;notified when fb has been
received;"cooling off" period b4 neut or neg fb is actually posted to member
profile |
| I wish I could MAKE everyone
send feedback whether they are a seller or a buyer and even if it is not the best, I
sometimes just say, thank you item arrived as I don't want to say anything negative unless
it was really necessary. But I have bought from very new folks and it has worked better
than some of the one's with a gazillion feedback :). |
| Allow the Feedback number
beside id to show total feedback and show No. of unique users on summary page.as a true
reflection of the seller/buyer activity on ebay and not have to look at summary page also
give new recognition icons for how many the ebay id has sold or bought. |
| Feedback can not br left when a
person has been NARd, or clearly has a FVF filed against them. |
| Create a service to investigate
retaliation feedbacks. |
| Once a non baying bidder is
found justified ebay should leave feedback that says this person was found to be a bon
payingin bidder on this item. I think it would solve alot of the hostal feedback because
there would be no question or dought that one or the other is being untruthful. Should be
more like yahoo not a one time deal. if corrected. you would see replys |
| Have a system to remove
retaliatory feedback, and contest feedback (other than square trade). More space for each
feedback entered. |
| Any retalitory feedback (that
can be proved by the seller) should be removed within 2 days. |
| there should be a method to
review and remove feedback without it being a costly process for the parties and a
unreasonable profit maker for ebay |
| Non-paying bidder feedback
should not be eligible for retaliatory feedback. Buyer should be blocked from leaving
feedback for that transaction. Untrue feedback should be removed without fees. |
| I WOULD MAKE IT CHANGEABLE SO
THAT THE PERSON WHO LEAVES IT CAN EASILY EDIT IT |
| Ebay already has steps to
remind folks to LEAVE feedback. Maybe they could send nagging emails. I used to email
buyers, asking if their item ever arrived, as a subtle hint to leave feedback. Most folks
just ignored me so I stopped going to the extra trouble. |
| I think ebay needs to offer
more ways to get feedback removed. If someone doesn't pay for something they won, they can
still leave feedback and that is wrong. Since they did not pay, I have the right to warn
other sellers about this bidder by leaving a negative, but the bidder should NOT be able
to leave ME a negative when he/she didn't even pay. I think ebay should also investigate
retalitory feedback a bit better. If someone disagrees with shipping, etc and the info is
clearly stated in the auction, the bidder should not be allowed to use that against the
seller in feedback. It's not the seller's fault the bidder can't read. |
| Never allow NPB's to leave
Retaliatory FB! |
| LOVE THE NEW MUTUAL FEEDBACK
REMOVAL! WOULD LIKE TO SEE ONLY ONE NEG PER PERSON ALLOWED - NOT 6 BUYS AT ONCE = 6 NEGS
AT ONCE. LONGER REPLY TO FEEDBACK SECTION ( MORE CHARACTERS ALLOWED ) NPB'S SHOULD NOT BE
ALLOWED TO LEAVE FEEDBACK... ONCE A NPB ALERT IS SENT - LOCK THEM OUT SO NO RETALIATION FB
CAN BE LEFT. |
| If a non paying bidder alert
has been filed, the buyer should be unable to leave feedback. Once it is filed Ebay should
have their system programed so they are unable to retaliate with negative feedback.I am a
power seller and 90% of all of my negative feedback is retailiation from non paying
bidders. It is very unfair!!!! |
| restrict people's ability to
bid on auctions if they have more than 10 auctions they have not left a feedback response.
with the high fees that ebay charges sellers there should be a dept to investigate &
suspend retalitory feedback practices. |
| REtaliatory feedback should be
verified & withdrawn by a feedback committee that is established for just this kind of
thing. Also, untrue and unfair feedback should be able to be appealed. |
| I would not allow non-paying
bidders to leave feedback for sellers. This is absurd to me and results in sellers leary
of leaving appropriate feedback for non-payers because of the chance of retaliatory
feedback. I would stress the importance of feedback to new eBayers, explaining the
importance of it for sellers and teach them how to do it. I would stress the importance to
new eBayers of using negative feedback as a last resort, to explore all other avenues of
working out their transactions before leaving feedback, that premature negative feedback
results in less liklihood of completing the transaction. I don't think people should be
able to lie in feedback, but I don't know how one would go about policing this. Hateful
feedback should be removed, there should be a modicum of civility, facts only accepted.
Feedback threats and/or feedback extortion should be taken more seriously. |
| No NPB should be allowed to
leave FB period. If they don't pay, it is not a completed trx. Next, I would count FB for
EACH TRX that eBay has charged the seller for. As it is, repeat business for great svc
adds NOTHING to either the buyer or seller FB which is wrong. It is like being penalized
for drawing repeat business. If they charged me a FVF, then that FB should count, not just
unique IDs. |
| When a negative feedback is
removed from one's record, everything related to that negative feedback should be removed
too, both in ratings and in the comment section. Also, as a buyer, I would like to see an
option to pull up only the negative feedbacks left for any one seller/buyer, instead of
having to hunt them down in the list. Being able to read the circumstances of the
negatives helps me make a decision on whether or not it seems safe to buy. |
| To have a review board evaluate
and revise feedback when warranted! |
| People with a lot of negative
feedback can make their feedback private, which puts the buyer at a disadvantage. There
are several power sellers that do this and continue to swindle people out of money. Ebay
does nothing to prevent this and continues to let them operate which puts the buyer at
risk. People with excessive negative feedback should be removed, even if they are a power
seller. |
| I received negitive feedback
thar was an obvious error (was for shoes but I had sold knives) but still had to pay 20.00
to have it removed. Should be another way. |
| Assuming that all of the
feedback is actually from people other than sending it your self, I would say that the
feedback pertaining to whom I have bought from seems to be mostly accurate. |
| If a buyer has not paid then
they should not be able to leave feedback... it makes it risky to file for fees if the
nonpayer can leave negative feedback if you do. Obviously if the buyer uses payPal that
would be proof as would the seller using the print label option for mailed payments. |
| I have no ideas |
| give sellers an option to not
sell to buyers with 0 or negative feedback |
| Allow edits under defined
circumstances. |
| Neutralize retalitory feedback.
When it is probable, delete it. |
| honest and professional buyers
and sellers will have no problem with the current feedback system.... in effect it keeps
all parties on their toes.... feedback problems are often brought on by inexperienced
buyers / sellers playing around on eBay..... and / or acting in an unprofessional
manner.... there are nutty people out there and the feedback system has empowered them ,
these have to be weeded out and dealt with ... a huge number of sellers on eBay are
amateurs ( and unprofessional ) and in effect are learing by their mistakes.... |
| Maybe have more than 3 levels
of feedback. If you have 10 levels, people would give more of an honest opinion since
receiving "8, or 9, out of 10" would not be viewed as being bad. Under the
current system, even neutrals cause buyers and sellers to get upset. I have been fortunate
to have no negatives after 4,000 transactions, but know one will come someday. Thanks for
listening, Uffdahhh |
| I think perhaps just a count of
completed transactions. |
| automated ebay feedback
reminder generated by seller to buyer after 30 days, transaction completed. |
| Retaliatory feedback is a big
deterrent against leaving honest feedback. I often leave good feedback for people who were
not very good sellers (shody goods or very slow shipping), just so they won't leave bad
feedback for me when I've always done everything correctly. I don't know what the cure
would be but there needs to be some protection when a buyer pays right away. Maybe they
should get automatic good feedback when paying through Paypal within a given period of
time - their part is done. But then that doesn't protect the seller against a mean
spirited buyer. I never leave feedback for a buyer unless they leave it for me first,
otherwise I am too vulnerable without recourse. *shrugs* Dunno of a solution. |
| Require both buyers and sellers
to submit some kind of feedback on all transactions and suspend repeat offenders. Require
buyers to leave feedback before the seller. Put both buyers and sellers on probation when
their positive feedback % that is below 95%. Suspend them, if it does not improve. |
| Work with Sellers/Buyers to
remove undeserved feedbac---ie--if a buyer has not contacted or given the seller an
opportunity to correct any problem. Also I have found that New Players sometimes don't
know how to leave feedback--ie--often leave Netural instead of Positive. If a transaction
does not feedback left after 30-60 days--it should actomaticly be considered a positive
transaction and appropiate feedback given to both parties. |
| Stop NBP from leaving feedback
once the UID is filed. |
| More space for comments! |
| 1) Not allow non paying bidders
to leave feed back. 2) make it easier to get retalitory feedback off of ones record. 3) If
a bidder has 3 negs in a month - they need to be cut off. also something similar for
sellers . be able to remove when a newby writes really dumb comments in the feedback using
a neutral rating- like fast shipping, good quality item but, my dog doesn't like it. etc |
| There are times when a feedback
is left and it should be rectified. I have two negatives on my account that could not be
removed although there were unwarranted. The first was from someone who didn't read the
description and admitted her mistake. The second was from a buyer who bid on several items
and did not pay for any of them. They then proceeded to leave negatives for everyone they
had a transaction with. It was the only buyer that had a negative rating that I saw. eBay
refused to do anything about the buyer or the feedback when contacted. |
| NPBs should have feedback that
they have left removed if a strike is assigned |
| Stop the retaliatory feedback
after you've filed for Fee Credit. Encourage sellers & buyer to be more honest about
transactions. Now they're too scared of retaliatory feedback. |
| Provide the option of viewing
only negative and neutral feedback. |
| I would re-evaluate the
reasoning behind allowing NPB to leave feedback. I know the rationale is that a seller
might make a false claim, keep the money and not send the item, BUT HOW OFTEN DOES THAT
REALLY HAPPEN??? Is it more than one tenth of one percent of the number of non-paying
bidders? And when there are so many other ways to remedy such situations, which are
criminal acts, isn't this a bit defeating to continue with the policy when the NPBuyers
greatly out number of sellers who resort to this sort of crime??? |
| The biggest problem with eBay's
feedback system in my opinion is that they allow NPB's to still leave feedback for a
seller. If they would disallow a NPB to leave feedback I believe more sellers would leave
honest feedback making the feedback system more reliable. |
| Bring feedback link back to the
auction page as well as most other pages. Have to find it now. |
| Not sure how to change it, but
when negative feedback is left for the seller when it is the delivery company who has
upset the buyer--late, damaged goods, etc. there should be someone or something that can
"judge". also, you lose a rating when you get a negative feedback--deserved or
not. the neg feedback is bad enough! the only way to get your neg feedback changed is
mutual withdrawal (complicated and dealing with a buyer who is mad??) or paying 20.00
dollars for mediation with no guarantee of removal--ridiculous. |
| It is a pain in the !!!! but I
guess it is necessary |
| I would block retaliatory
feedback. |
| Separate buy vs. sell more
clearly or easily; somehow prevent fake/extra ID feedback; have eBay automatically remind
buyers to leave feedback 30 days after end of auction. |
| eBay tends to overlook power
sellers with negative feedback. I have seen people booted off eBay if they reach the magic
number of 4 negatives becuase they aren't power sellers. Ebay used to look out for the
strong base of smaller sellers and buyers. It is all about the money now and isn't nearly
as friendly as it was in the early years. I think it's great that they have prospered, but
they have gone way over the top in many ways. |
| remove NPB ability to leave
negatives. |
| Allow each feedback to count
toward total FB, rather than just one per unique user. |
| Accounts should be suspended
much faster than they are. Bay needs to monitor people who just set up new IDs after
receiving lots of negatives. eBay should NEVER wipe out seller's Blocked Bidder lists
since this is the most important protection we have! |
| There is no way to get rid of
retaliatory feedback. The other party maybe suspended and who knows if they show up again
with all ne name, etc. I have lost money several times and end up with the neg. |
| For many international buyers
having items shipped by sea can take longer than 90 days so feedback cannot be left
whether it arrives safely or not at all. Retaliation feedback is a buyer's or seller's
greatest fear and Ebay should evaluate whether feedback is just retaliation and have it
removed. I have had a few non paying bidders and not left negative feedback in fear of
retaliation. |
| ONE GUY BID ON 3 BUY IT NOW
AUCTIONS THEN IM'D ME AND THREATEND NEG UNLESS I GAVE A FREE ITEM. LESS THAN 30 MIN AFTER
AUCTION ENDED HE GAVE ME 3 NEGS. NEVER PAID AND WAS NERUD A WEEK LATER. EBAY WOULD NOT
REMOVE NEGS, EVEN THOUGH 12 OTHER SELLERS HAD THE SAME PROBLEM WITH THE GUY, AND ALSO
CONTACTED THEM. HE BID ON THE SAME TYPE ITEMS AND HE KEPT CHANGING NAMES, BUT EBAY DID
NOTHING. ALSO, WHY SHOULD MULTI POS FROM SAME BUYER COUNT AS ONE . BUT MULTI NEGS COUNT AS
MULTI NEGS??? |
| eBay should monitor ALL sellers
and buyers. Dump the lame feedback platform. |
| Seller must post feedback first
--- once payment is made, what more can buyer do to earn feedback? As well as 'sheilding',
it is 'retaliatory feedback' to require buyer to act first. Both parties blocked from
furhter dealing if feedback * than 90 days. Messier than now, but better reflection of
transactions. |
| eBay cannot improve its
feedback system. Users must improve their use of it. 1) Always leave feedback promptly. 2)
Always be honest & fair in feedback. 3) Never leave positive feedback or no feedback
out of fear of retaliatory feedback. Feedback is NOT a matter of life, death, or broken
teeth! |
| Should be a way for unwarranted
negative feedbacks to be removed. The person who leaves the neg should have to contact the
person he is unhappy with to make sure they are aware of the problem. |
| It's the people that are bad,
not the system, but I don't know how to remedy that. |
| No feedback permitted for Non
Paying Bidders. No feedback permitted for Non Performing Sellers. Feedback left for others
should be wiped off when a buyer/seller becomes unregistered. |
| I think it is great the way it
is,new people to on line auctions tend to leave a negative feedback way too soon,they
don't try and contact the seller first to see if things can be worked out before a
negative is left.People forgetting to leave feedback is a problem also. |
| A good feedback system depends
on those who use it. I'm not sure that eBay could change anything to motivate people, both
sellers and buyers, to leave honest & accurate feedback. |
| Regardless of the legitimacy of
your complaint , to register it in the form of negative feedback begets certain negative
feedback in return . Regardless of how badly the transaction goes everything is always
beautiful and nothing hurts. |
| Block NPB, or any buyer
involved in UPI from leaving feedback; REQUIRE seller leave feedback before PERMITTING
buyer feedback. (Too many sellers won't leave feedback, even if you pay immediately
UNLESS/UNTIL you leave POSITIVE feedback for them)...feedback extortion in my opinion. |
| Don't know. |
| Not really sure. It's probably
a lot to ask but if there was any way they could monitor the people who leave retaliatory
feedback. Maybe some sort of tracking system. I can tell just by looking a people's
feedback history if they are notorious at leaving retaliatory feedback when they do not
adhere to terms of sale or get their way. It's too bad there isn't some sort of checks and
balances put into place for this. |
| When an FVF is filed, lock the
bidder out of Retaliatory feedback; If you neg me, automatically add your sorry userid to
my Bidder Block list. Leaving a Neg automatically Blocks individuals from mutual
transactions. |
| It would be nice to get a heads
up before a neg, so I can try to fix the problem. |
| buyer should not be able to
leave negative feedback before paypal acknowledge payment. this way,deadbeat could not
hurt the seller if they (deadbeat) are given a negative for non-payment. so many sellers
are afraid to leave negative feedback to deatbeat..it's a shame because this information
would be usefull for other members. |
| Someone who does NOT complete
an auction should NOT have the opportunity to leave feedback. Also, buyers tend to use the
negative feeback option as a bargaining tool to get more of a refund (if there was a
problem with the item or with "claims" that the item is damaged). The buyer and
seller shouldn't have so much control...it should only reflect the business transaction
itself not personal feelings that vary from person to person. |
| When a buyer or seller is about
to leave neutral or negitive feedback they should have to contact the buyer or seller
first with any and all problems, instead of jumping on feedback first! |
| I would not allow Non Paying
Bidders to leave feedback. |
| I think if a person is a non
paying bidder they should not be permitted to record feedback period. They don't pay, the
seller loses out and then the leave a negative. I also think you should be able to sort
the negatives and neutrals easily to see what a person has. The current system makes it
too hard/long to review the negative feedback |
| If you sell exactly what you
describe, you shouldn't have a feedback problem!! Too many people do shoddy business and
then complain about their feedback. Buyers are going to complain if you don't treat them
right. |
| people who have less than 10
rating should not be able to leave negs. |
| Make it possible to remove
retaliatory feedback |
| I feel there should be a number
choices to choose from when leaving feedback like the choices in the above question, i.e.
"Excellent, Very Good, Adequate, Fair and Poor." Many times I do not want to
leave negative feedback, but, and not thrilled with dealing with the customer or seller. I
also prefer when we could respond to negative feedback. Now we are almost forced to join
square trade which is another expense just to have our say. |
| I would take away the ability
for a NPB to leave feedback on uncompleted sales. |
| Non-paying buyers should be
locked out of leaving feedback associated with the specific listing once the FVF is
credited to the seller's account. |
| So glad you asked! I would have
chosen "excellent", but they need to address the retaliatory feedback problem.
Once a non-paying bidder has ignored the ebay alert(7 days)and the seller receives the FAV
credit & leaves appropriate negative feedback for that transaction, I believe that
item should be removed immediately from the buyer's feedback list. That would eliminate
retaliatory remarks. It's done that way with those who are no longer registered members so
why not with feedback? |
| Make it mandatory on most
transaction if not all. Allow for things like neutrals to be changed with joint agreement.
I just got an AA++ in neutral. I am sure the user made a mistake. No need to pursue it.
Can't change it. |
| a buyer could not leave
feedback if they had any filings of unpaid auctions or transactions. |
| find some way to prevent
retaliatory feedback or feedback extortion. never been a problem for me but obviously it
is for many people |
| Not allow bidders who did not
pay for an item leave Feedback for a Seller. |
| Use a Rating system - 0-5 with
5 being best, 0 being the worst. Ebay then could show total transactions the individual
has and a average of the total points received against transactions. Feedback then could
show number given for each rating point rather than number of negatives, neutrals,
positives. Far more accurate. |
| Not allowing Non Paying Bidders
to leave feedback. |
| Run it through a third party
(non eBay-related) service that would verify and/or arbitrate any negative transactions
before neg feedback was ever allowed to be posted. |
| It would be nice to modify
feedback you left - sometimes things work out and sometimes it would be nice to fix it up
if you left feedback by accident not realizing you had the wrong person. |
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