Home   EB Blog   AB Blog   Letters   Podcasts   ABTV   Forums   EPIS   PR Service   Classifieds   Ecommerce EKG   Service Ratings      Subscribe    RSS Feeds    Twitter        Contact Us  Web Site
Service Ratings     Auction Sites    FP Marketplaces    Inventory Management    Payment Services    Storefronts & Carts    Sniping Services    Wholesale/Dropshipping    Email List Hosting    Consignment Services    Ecommerce EKG     Auction Calendar    Collectors' Links    eBay Promo History    Bookshelf    Fraud Resources    Drop-Off Store Laws    ABTV    Ecommerce Resources    Photo Tips    Marketing Inserts    Yellow Pages    Advertising		1. AuctionBytes Survey 1. Do you have a return policy? Response Percent Response Total Yes 76.5% 367 No 23.5% 113 Total Respondents   480 (skipped this question)   0 2. Where do you publish your return policy? Response Percent Response Total Auction listing 49.8% 231 Web site 3.4% 16 Have return policy but don't publish it 18.8% 87 Don't have a return policy 17.2% 80 Other 10.8% 50 Total Respondents   464 (skipped this question)   14 3. If you have a return policy, what is the number of days buyers are allowed to return the item? Response Percent Response Total 3 days from receipt of item 12.7% 50 7 days from receipt of item 22.6% 89 10 days from receipt of item 15.8% 62 30 days from receipt of item 11.2% 44 Other 37.7% 148 Total Respondents   393 (skipped this question)   84 4. Under what conditions are people allowed to return items? Response Percent Response Total Any reason 38.5% 163 Item arrives broken, regardless of insurance 8% 34 Item arrives broken, but only if buyer purchased shipping insurance 9.5% 40 Other 44% 186 Total Respondents   423 (skipped this question)   55 5. If you have a return policy, which of the following options do your provide buyers? Response Percent Response Total Full refund 43.4% 175 Exchange for replacement 5.7% 23 Buyer chooses either a full refund or replacement item 15.9% 64 Partial refund 7.4% 30 Other 27.5% 111 Total Respondents   403 (skipped this question)   74 6. How often do you receive requests from buyers for refunds Response Percent Response Total More than 10 per month 1.7% 8 7-9 per month 0.2% 1 4-6 per month 1.9% 9 1-3 per month 4.4% 21 Fewer than 1 per month 54.8% 263 Never 37.1% 178 Total Respondents   480 (skipped this question)   0 7. On a scale from 1 to 5, with 1 being not important to 5 being very important, how important is having a return policy to attracting bidders and buyers? 1 2 3 4 5 Response Average Select One 22% (105) 17% (83) 18% (87) 19% (91) 24% (114) 3.05 Total Respondents   480 (skipped this question)   0

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