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AUCTIONBYTES

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1. AuctionBytes Survey
1. Do you have a return policy?
Response Percent Response Total
Yes
76.5% 367
No
23.5% 113
Total Respondents   480
(skipped this question)   0
2. Where do you publish your return policy?
Response Percent Response Total
Auction listing
49.8% 231
Web site
3.4% 16
Have return policy but don't publish it
18.8% 87
Don't have a return policy
17.2% 80
Other
10.8% 50
Total Respondents   464
(skipped this question)   14
3. If you have a return policy, what is the number of days buyers are allowed to return the item?
Response Percent Response Total
3 days from receipt of item
12.7% 50
7 days from receipt of item
22.6% 89
10 days from receipt of item
15.8% 62
30 days from receipt of item
11.2% 44
Other
37.7% 148
Total Respondents   393
(skipped this question)   84
4. Under what conditions are people allowed to return items?
Response Percent Response Total
Any reason
38.5% 163
Item arrives broken, regardless of insurance
8% 34
Item arrives broken, but only if buyer purchased shipping insurance
9.5% 40
Other
44% 186
Total Respondents   423
(skipped this question)   55
5. If you have a return policy, which of the following options do your provide buyers?
Response Percent Response Total
Full refund
43.4% 175
Exchange for replacement
5.7% 23
Buyer chooses either a full refund or replacement item
15.9% 64
Partial refund
7.4% 30
Other
27.5% 111
Total Respondents   403
(skipped this question)   74
6. How often do you receive requests from buyers for refunds
Response Percent Response Total
More than 10 per month
1.7% 8
7-9 per month
0.2% 1
4-6 per month
1.9% 9
1-3 per month
4.4% 21
Fewer than 1 per month
54.8% 263
Never
37.1% 178
Total Respondents   480
(skipped this question)   0
7. On a scale from 1 to 5, with 1 being not important to 5 being very important, how important is having a return policy to attracting bidders and buyers?
1 2 3 4 5 Response Average
Select One
22% (105) 17% (83) 18% (87) 19% (91) 24% (114) 3.05
Total Respondents   480
(skipped this question)   0

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