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AuctionBytes Survey - eBay's Feedback Rating System
1. Are you primarily a buyer or seller?
Response Percent Response Total
Buyer
12.8% 78
Seller
87.2% 532
Total Respondents   610
(skipped this question)   4
2. Where are you based?
Response Percent Response Total
US
86% 523
Canada
3.3% 20
Australia
2.1% 13
Belgium
0.5% 3
China
0% 0
France
0% 0
Germany
0% 0
Italy
0.2% 1
UK
7.7% 47
New Zealand
0% 0
Other
0.2% 1
Total Respondents   608
(skipped this question)   6
3. Rate eBay's current feedback system.
1 2 3 4 5 Response Average
Rate eBay's current feedback system on a scale of 1 to 5, with (1) being poor and (5) being excellent.
10% (63) 11% (69) 34% (207) 36% (217) 9% (54) 3.21
Total Respondents   610
(skipped this question)   4
4. Do you think eBay's Feedback 2.0 system will be overall a positive, negative, or neutral change?
Response Percent Response Total
Positive
10.2% 62
Negative
60.9% 370
Neutral
8.7% 53
Don't Know
20.2% 123
Total Respondents   608
(skipped this question)   6
5. How do you feel about eBay's decision to retire the first two years of a seller's feedback?
Response Percent Response Total
Good
25% 152
Bad
61.2% 372
Don't Know
13.8% 84
Total Respondents   608
(skipped this question)   6
2. The next 4 questions are related to the statement below.
6. Accuracy of item description
Response Percent Response Total
Positive
58.1% 343
Negative
21.2% 125
Neutral
17.8% 105
Don't Know
2.9% 17
Total Respondents   590
(skipped this question)   24
7. Communication
Response Percent Response Total
Positive
53.2% 314
Negative
24.6% 145
Neutral
20.2% 119
Don't Know
2% 12
Total Respondents   590
(skipped this question)   24
8. Delivery time
Response Percent Response Total
Positive
23.2% 136
Negative
57.8% 339
Neutral
15.9% 93
Don't Know
3.1% 18
Total Respondents   586
(skipped this question)   28
9. Postage and packaging charges
Response Percent Response Total
Positive
32.2% 190
Negative
47.8% 282
Neutral
18.1% 107
Don't Know
1.9% 11
Total Respondents   590
(skipped this question)   24
3. Untitled Page
10. Do you think eBay should allow sellers to leave similarly detailed feedback for buyers?
Response Percent Response Total
Yes
84.1% 481
No
11.4% 65
Don't Know
4.5% 26
Total Respondents   572
(skipped this question)   42
11. Have you ever been affected by the problem of "retaliatory feedback"?
Response Percent Response Total
Yes
67.7% 387
No
30.8% 176
Don't Know
1.6% 9
Total Respondents   572
(skipped this question)   42
12. Will Feedback 2.0 have a positive impact on the problem of retaliatory feedback?
Response Percent Response Total
Yes
10% 57
No
61.7% 353
Don't Know
28.3% 162
Total Respondents   572
(skipped this question)   42
13. Give us your feedback about the upcoming Feedback 2.0 changes.

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