Home   EB Blog   AB Blog   Letters   Podcasts   ABTV   Forums   EPIS   PR Service   Classifieds   Ecommerce EKG   Service Ratings      Subscribe    RSS Feeds    Twitter        Contact Us  Web Site
Service Ratings     Auction Sites    FP Marketplaces    Inventory Management    Payment Services    Storefronts & Carts    Sniping Services    Wholesale/Dropshipping    Email List Hosting    Consignment Services    Ecommerce EKG     Auction Calendar    Collectors' Links    eBay Promo History    Bookshelf    Fraud Resources    Drop-Off Store Laws    ABTV    Ecommerce Resources    Photo Tips    Marketing Inserts    Yellow Pages    Advertising		AuctionBytes Survey - eBay's Feedback Rating System 1. Are you primarily a buyer or seller? Response Percent Response Total Buyer 12.8% 78 Seller 87.2% 532 Total Respondents   610 (skipped this question)   4 2. Where are you based? Response Percent Response Total US 86% 523 Canada 3.3% 20 Australia 2.1% 13 Belgium 0.5% 3 China 0% 0 France 0% 0 Germany 0% 0 Italy 0.2% 1 UK 7.7% 47 New Zealand 0% 0 Other 0.2% 1 Total Respondents   608 (skipped this question)   6 3. Rate eBay's current feedback system. 1 2 3 4 5 Response Average Rate eBay's current feedback system on a scale of 1 to 5, with (1) being poor and (5) being excellent. 10% (63) 11% (69) 34% (207) 36% (217) 9% (54) 3.21 Total Respondents   610 (skipped this question)   4 4. Do you think eBay's Feedback 2.0 system will be overall a positive, negative, or neutral change? Response Percent Response Total Positive 10.2% 62 Negative 60.9% 370 Neutral 8.7% 53 Don't Know 20.2% 123 Total Respondents   608 (skipped this question)   6 5. How do you feel about eBay's decision to retire the first two years of a seller's feedback? Response Percent Response Total Good 25% 152 Bad 61.2% 372 Don't Know 13.8% 84 Total Respondents   608 (skipped this question)   6 2. The next 4 questions are related to the statement below. 6. Accuracy of item description Response Percent Response Total Positive 58.1% 343 Negative 21.2% 125 Neutral 17.8% 105 Don't Know 2.9% 17 Total Respondents   590 (skipped this question)   24 7. Communication Response Percent Response Total Positive 53.2% 314 Negative 24.6% 145 Neutral 20.2% 119 Don't Know 2% 12 Total Respondents   590 (skipped this question)   24 8. Delivery time Response Percent Response Total Positive 23.2% 136 Negative 57.8% 339 Neutral 15.9% 93 Don't Know 3.1% 18 Total Respondents   586 (skipped this question)   28 9. Postage and packaging charges Response Percent Response Total Positive 32.2% 190 Negative 47.8% 282 Neutral 18.1% 107 Don't Know 1.9% 11 Total Respondents   590 (skipped this question)   24 3. Untitled Page 10. Do you think eBay should allow sellers to leave similarly detailed feedback for buyers? Response Percent Response Total Yes 84.1% 481 No 11.4% 65 Don't Know 4.5% 26 Total Respondents   572 (skipped this question)   42 11. Have you ever been affected by the problem of "retaliatory feedback"? Response Percent Response Total Yes 67.7% 387 No 30.8% 176 Don't Know 1.6% 9 Total Respondents   572 (skipped this question)   42 12. Will Feedback 2.0 have a positive impact on the problem of retaliatory feedback? Response Percent Response Total Yes 10% 57 No 61.7% 353 Don't Know 28.3% 162 Total Respondents   572 (skipped this question)   42 13. Give us your feedback about the upcoming Feedback 2.0 changes.

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