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Gives buyers all the power. Time to ship more accurate than delivery time which is dependent on the carrier not the seller. "communication" is vague term. small sellers have to charge more for shipping and handling than megasellers so it isnt a fair comparison (no bulk mailings or bulk purchase of supplies).
IMHO in order to work fairly the system has to be applied equally on buyers and sellers. Both parties must have their feet held to the fire for this system to work. The 2 year feedback exorcism is a welcome change. As life takes it's surprising twists and turns, many sellers receive neg feedback for uncontrollable events. My one and only neg feedback was given to me 10 years ago after communication and mutual understanding with the buyer with no retaliation on my part. That 99.9 still bothers me!
For sellers, especially large volume sellers, Feedback 2.0 gives buyers even more leverage without really helping sellers improve. The primary issue is the lack of transparency. Most sellers want Feedback to help them improve their processes. But, without knowing which transactions the new ratings apply to, there's no way of knowing specifically how to improve. Also, will any of these new ratings really help a buyer make a decision about which sellers to buy from?
Once again, eBay wants to fix and replace something that works while leaving other issues in dire need of repair. Ebay's feedback system is actually superior to Amazon's. They simply need to have a better system to resolve situations where some people leave unfair feedback.
it gives complainers and morons more ways to complain.
I am shocked how unfair it is to give this kind of power to the buyer without providing the seller the same opportunities for more comprehensive feedback. I feel this will crush the drop off stores that handle huge quantities of items and do not have the personnel to be quite as timely as regular sellers with commuication, shipping, etc. If we have to staff our stores in such a way to be able to get items shipped out in 1 day and answer every e-mail in 1 day so as to have perfect communication and shipping, we will all go out of business and eBay will loose one heck of a lot of items for sale on its site. I have sold 20,000+ items at my store alone and there are drop off stores all over the country- many of them just starting out and struggling to make a living. In addition, this system does not address the huge problem that buyers have differing levels of expectations regarding what is "accepatable" shipping charges or times and many buyers have no idea how much it actually costs to ship items! I am very saddened by this unfair, one-sided move.
This is a really dumb idea. Who has time to rate 4 different aspects, it's hard enough to get someone to leave a measily positive with a short comment!
Personally I think the current feedback system is too vague. I always check out a seller’s feedback before I bid. I wish people would be more detailed with their words and not so ambiguous. I want more than just a positive or negative, but I’m not sure I like this new FB2.0 either. Maybe eBay could offer dropdown boxes with preset items for one to choose. And sellers should be able to rate buyers too.
As a buyer, I would like to know the specific problem(s) other buyers had with a seller. I also sell, and would be very diligent about making sure the identified areas were not a problem for me.
The sellers must give feedback after the buyer fulfills his part of the agreement... that is when he has paid for the item. Many sellers wait until the buyer gives feedback. This should not be allowed. Buyers must be held accountable to their feedbacks also. If they do something because of, say, Media Mail shipping being slow... then their feedback should be automatically removed, or not allowed. I am a seller mainly, and a buyer... and I think feedback is great, but truly abused by both parties. Thanks for listening!
This new feedback version could open up a whole new can of worms and problems. Many times honest, conscientous sellers may be strongly critized for situations beyond their control (for example, requesting an address confirmation from a buyer when their ebay address doesn't match their PayPal address and the buyer won't/doesn't respond and days go by while waiting to be "safe" in shipping. Most of the ratings will all be a matter of personal judgement. How much is too much? How long is too long? If critized unfairly, Ebay will then loose these "good" sellers who strive to excell and take pride in doing a good job. This version may hurt the majority while trying to straighten up the few offenders. Personally, I strive to give great customer service and receiving one negative would probably give me enough grief to quit spending so much time and money listing auctions .....and, I remember when it used to be fun. I think a system to report the BIG offenders would be more effective in the long run. Thank you for this survey.
Dont really know but how can one put a time on shipping and item we can control the mailing system
Am so disappointed with Ebay I might just stop looking and buying anything on their website. It used to be a joy, now it's a chore that I don't need to deal with. Also, the new rule about buyers 1, 2 or 3 for anything over $200 just plain "stinks". I want to know who I'm bidding against in specialized auctions and that's no longer possible. I think with the new rule it's easier to bump your own merchandise up the bidding scale. Ebay says "no" ... I say "yes it is".
This is one sided. The bad Buyers have to much power with this new feedback.
leave it to ebay to make it worse, not better.
The feedback for delivery time, with the exception of getting the item to a delivery carrier, is out of a seller's hands. The way the feedback is worded the carrier delivery time also will come into play which has nothing to do with the seller.
WHY DO YOU PEOPLE KEEP CHANGING THE RULES? WHY WOULD YOU NEGATE THE FIRST 2 YEARS OF ANYONE'S FEEDBACK UNLESS IT WAS NEGATIVE? THAT IS WHAT SMELLS! EVERYONE WHO WAS TRYING SO HARD TO LIVE UP TO THE EBAY GOALS ARE PENALIZED IN FAVOUR OF THOSE WHO CHEATED OR MADE BAD DEALS. THEY SHOULD NOT BE GIVEN A FRESH CHANCE! GOOD GRIEF! DONNELL WELLS DALLAS, TEXAS
if its not broke don't fix it. really need to focus on shill bidding and doing something about those sellers
What difference does it make. Ebay will make changes for the sake of looking like they are improving things when that are not. The techno-nerds have to come up with something to justify their jobs and look good to Meg and get bonuses.
The excellent cocept of feedback has been all too often usurped by the growing number of Ebayers who use it as a "club" to beat sellers up with. Shoul my recent buyer who sent demands for status on the first and second day after payment and then demanded refund on the third day and filed a PayPal dispute and harassed us continuously afterward, ending in negative feedback for us for a sale conducted and shipped well be now allowed to leave several negative comments on our record when they were obviously "disturbed" and obnoxious from the get go? There are an increasing number of such indivviduals already running amok at Ebay. Would giving them even more opportunity to harm sellers at their disturbed whim be a good thing? I think not. This may well be the "final straw that causes us to dump Ebay for good after seven years of selling there. Seelling at our own website is FAR less expensive and MUCH less contentious. -Steve M. Summer Bee Meadow summerbeemeadow
I don't know enough about it to have an opinion.
While the intent of Feedback 2.0 is to improve a seller's rating and reputation at the same time is is another means of damaging the credibility of a reputable seller. Unsavvy eBay buyers may not fully understand actual shipping costs/delivery times and/or may not read item descriptions carefully enough. And on another note, it is often difficult enough to get buyers and sellers to leave positive feedback for one another. A longer to complete feedback process may hamper the feedback exchange that is so important in establishing and maintaining a reputation on eBay.
Delivery time is out of the hands of the seller and should not be rated. We are at the mercy of USPS as to when they will transport and deliver the shipment.Sellers should be able to similary detailed feedback for buyers.Feedback should be weighted a $1.00 item should not carry the same value as a $100.00 item nor that of a $ 1,000.00 item..
Anything to help the current broken system would be positive
Ebay refuses to address a problem such as this - changing the "Style" of the feedback will accomplish nothing. Retaliatory feedback - talking out of both sides of her mouth, due to her own unresponsiveness. eBay User ID stvessey Response: * I am willing to discuss this with the other party. Fine, remove the Feedback. * I left negative feedback for the other party and I would be willing to have it withdrawn. We have received a response to your case from the other party (email address: stvessey@firstam.com.) In that response, the other party stated that they did not agree to feedback withdrawal.
Doesn't sound good-- but most change is resisted at first. I think it will end up about the same as now, with bad players not getting all the negs they deserve out of fear of retaliation. Some players will go to extremes, and grade harshly because they will get off on their new power. But if your a good seller, or good bidder-- that is you are honest, it will all be fine. The flakes will still be flakes. The more things change, the more they stay the same.
??
I don't like change.
It is already difficult-to-impossible to get buyers to leave feedback. With Feedback 2.0 and so many choices, buyers will be highly unlikely to leave feedback. As with so many other recent eBay changes, THIS SUCKS!
I think that the process is too long and will result in only "unhappy" customers leaving a detailed feedback response. If Ebay takes away the past two years of feedback, where does that leave sellers who have been selling less than 2 years???
Feedback, as it is now, at best is subjective. The proposed changes make it even more so. Is a low 'Communication' score for too much or too little? How many emails is considered too few, or too many? And who is the judge? The ultimate judgement of how well an item is packed is whether or not it arrived safely, not whether or not an inexperienced buyer 'feels' like it could have been packed differently. This opens up a potential disaster for otherwise conscientious sellers. Ebay has already decided that this is going to happen, so like every other change they make we'll read soon enough what a great success the trials have been. No doubt there will be 'surveys' that show Feedback 2.0 has been demanded by the general buying and selling community. Of course, we'll never see any of these surveys, nor will we know who participated. Richard Hanna
The whole thing is an obvious ploy by eBay to increase their revenues. The part about cost of delivery is primary to this, as it will tend to drive down shipping costs with bad feedback for anyone who charges ANYthing for shipping. The result will be that sellers will turn to putting shipping cost into the sale cost of the item, and eBay takes a percentage of sale cost. They get NO percentage of shipping as it is. So, it is simply to eBay's financial advantage to force sellers to raise their selling price by adding in shipping as a hidden cost.
When contemplating bidding on an item, I would like to be able to see negative feedback remarks of a seller without having to search through pages of feedback. This applies especially when the seller has many feedbacks posted.
I think it's awful that all the buyer will hold ALL the cards. If a seeler does not offer free shipping AND ship out the same day as payment they are leaving themselves open for negative comments and less than five stars in that category. Very slanted towards the buyer.
I like it all except the shipping charges. Being in Canada, its hard to compete with US prices and I am often accused of padding shipping when I am charging actual postal rates.
Ebay should block buyers ability to leave negative feedback once you have file NP
The bigest problem with e bay is the lack of phone help and not able to talk to a person only the stupid notes that you have to send back and forth and get no place. all ebay know is to change, change and change. When e bay firs started it was fun and easy to use but now OH they make it so difficult to use and cater to the junk sellers with large volume and not the small seller who needs help from time to time the whole idea why ebay was started is lost and now it is out of hand.
Buyers have plenty of room now to state their opinion of sellers' methods. This idiotic rating system is typical of the juvenile website design that is now pervasive and quite disgusting. Excellent sellers who have never had a neg will suddenly find themselves getting negs with this system because many people simply feel they must balance positive comments with negative comments. If buyers can rate sellers in this manner, sellers should be able to rate buyers on 1) Promptness of Payment, 2) Reasonable Patience, 3) Courteous Communication. eBay is obsessed with tinkering with things that work just fine. They are determined to muck up things in the process and cause site-wide and/or area-specific glitches. Why can't they leave things alone and focus on making the site work correctly. Far, far too many glitches all over eBay. Why compound the problems?
I think it will be good in some ways but the potential for abuse by a buyer is huge!
I think breaking down the feedback system will overall be damaging. The feedback should be based on the experience as a "whole".
Buyers, given multiple choice questions, or a rating system will not rate the seller with a top rating, no matter how good the transaction is. This is going to bring down many good sellers.
Once again Ebay is trying to fix something that isn't broken.
It is a terrible idea, and seems negative in every way.
This is the first I heard about this since I have been off line due to a move out of state. I will look into it more, but it does sound good to me. If a sell is overcharging on shipping I will not bid on the item. I have been selling and buying online since 1997, so I do know the shipping price of a item.
more than is required. takes longer to fillout so only bad feedback will be left. Omits total number of sales when figuring feedback rating..... as usual a unthoughout, incomplete and substandard feature by ebay.
Long overdue-Buyers experience on eBay is EVERYTHING and opportunistic shoddy and just lazy Sellers wreck the Buying experience and drive prospective Buyers away. Seller abuse is one of eBay's dirty little secrets and f/b 2.0 hopefully will motivate Sellers to clean up their acts and diffuse Buyer anger if they have valid complaints about a transaction. My 2 cents!
Items in our control should be gradeable. I don't have any control over delivery time of posting services. Why not rate the USPS instead? As a seller, we ought to be able to grade buyers on how many days it took them to pay and politeness of communications (it's unbelieveable how rude some buyers are). Both are something the buyer controls personally. I expect that, the more a buyer leans towards a negative rating under each category, the more a seller will be leaving a less positive rating for their buyers. Self-defeating for Ebay.
I don't think many buyers are going to spend the time to leave feedback in 'categories'.
The only thing I really don't like about this is the fact that the buyer rates me on the shipping time. I always ship the very next day but I have had items take 3 times longer than the estimated shipping time shown on ebay. I have no control over how long it takes the post office to deliver an item but the buyer is going to blame me. I think buyers should be made aware to look at the postmark date if they are going to grade me on my shipping time. They need to know it's from the time they pay until the time I drop it off at the post office.
It will all depend on how the over-all rating is calculated. Amazon's 1 - 5 has caused problems for even superior sellers because of buyers who are constitutionally incapable of giving anybody top marks for anything. These people write glowing comments about every aspect of the transaction, give the seller a 4 and turn a 100% rating to a 99.7 that destroys the seller's marketing edge. And the delivery time option gives me nightmares. I note anticipated delivery time in my shipping confirmation emails, with a caveat about relying on the Post Office's estimates of how long a shipment will take. I still get buyers who email me three days after the confirmation notice, worrying that their book has been lost in the mail. I think Auctionbytes should wait until the trial of the new feedback system is a few weeks old before asking seasoned sellers what they think of it. It should help to discourage the drop-shippers who charge $12 s&h for a three dollar book. And it might encourage sellers to write better descriptions. But, given the level of sophistication of both buyers and sellers, it won't do a lot for those of us who go the extra mile with precise, detailed descriptions, b-flute packaging and packing slips and confirmation notices reiterating our 100% satisfaction guarantee.
Think we will have to see it before we know whatglitches it will develop.
Why change what is already diffuclt for the newbe to understand and make it more comples at that !
I wish that they would focus on when the seller shipped out the item opposed to delivery time. If a seller sends an item out the next business day, but the Post Office takes 10 days to deliver it, the seller will get punished for a USPS mistake. Also, I wish that they would have a similar system to rate buyers. One of the questions could be how quickly the buyer paid.
You seem to mostly gear feedback more to make the buyers in charge leaving the Seller to need to wait until the buyer leaves feedback before giving yours. The few negative feedbacks I have gotten have been from buyers giving me retaliatory feedback because I gave them negative feedback because they did not pay. I now never give feedback unless the buyer gives it first. YOU NEED TO LEAVE THE FEEDBACK ALONE AND WORK ON SOMETHING ELSE.
Haven't read up on it much, but the current system is not the best. I find problems with non paying bidders who win the auction then send you a message saying they purchased a different one and couldn't reach the seller in time to retract the bids.
I don't think the system has ever worked. As long as sellers can hold the rating of the buyer hostage until the buyer posts a positive rating (many sellers will not post their rating of you until you have posted their positive rating) the rating system will never work. If you post a negative posting they post one about you. I'm not sure there is any way to have a "fair" system. Many things about shipping the seller has no control of. We can't control the weather that may delay a shipment and we certainly can control the postoffice. We left ebay when they started all their "improvements", double billing sellers and driving many small venders out of business. To protest Ebays heavy handed (profit over everything concept) we became a part of UniteEbay and got our own store at another site where we pay $7 a month for our store front complete with shopping cart. We haven't sold on Ebay since that day a few years ago. I don't see anything on ebay that changes my mind. I think that Meg has destroyed many of the greatest things about the original ebay. It's very sad. I loved being a part of ebay before it went "wrong".
The whole feedback system should be cancelled until they come up with a way to prevent retalitory feedback.
The biggest problem is letting non paying bidders leave feedback at all.
It is about like everything else eBay does .... like politicians, eBay people do not live in the real world, and making up new rules and regulations in every aspect of eBay use makes them feel better, while not helping the people who actually use eBay, to buy or sell.
As per usual, yet another eBay *enhancement* that is destined to become another of their big, fat, failures! And another reason why eBay has gone to 75%+ of our online income to maybe .5%
I think in all the changes will be positive. However I wish they would have a tab for negatives. If I am buying from a seller & they have negatives or neutrals, the first thing I do is check those feedbacks. It's time consuming to have to go through all there feedbacks if they have a lot & find those comments.Before I decide if I want to purchase from them or not.
I dislike the anonymity. I want to know who left what feedback.
The seller has no recourse to add to or explain a buyers scale of ratings. Everyone can differ on each point and the seller has no way to defend a rating. If eBay put the same scale in effect for a seller to rate the buyer, it would be a waste of time for a seller to do this much more on a feedback scenario. A seller would be able to list many more items in the same time period. Most sellers are very limited in time and this would just be another time consuming thing to do instead of listing items to sell. Many buyers complain over a few pennies extra on the shipping cost and they do not realize that the cost of shipping an item is not just the price of the postage stamp. If this is implemented for a buyer, you absolutely need to give the seller some recourse to address the comments of a buyer. Actually most sellers know that comments to eBay are for the most part a waste of time also. If eBay decides to implement something or a new feature or price increase in fees, it is done without regard to the few who will quit listing on eBay. This is my humble opinion that will be discarded in the mix of your survey. Regards,
I think it will help....especially for Sellers who overcharge on the shipping....
Ebay should be simplifying their site, not continually complicating it at every opportunity. This will not solve retaliatory or libelous feedback. ABE for books is totally successful and they don't have feedback at all. Its like trading on a knife edge as it is. I'd put a top ceiling of a 1000 feedbacks. I've got almost 7000 and what's the point!
So much of delivery speed/charges is out of the seller's hands, it is completely unfair to rate them on it!
It sounds like a very good idea. I would like to rate sellers on each portion of the sale. I would welcome buyers to do the same.
If the new system can do something about new buyers to ebay leaving negative feedback when the least little thing goes wrong, I'm all for it. Inexperienced buyers on ebay leaving neg feedback for sellers has caused a lot of sellers to go elsewhere for auction selling.
Communication is problematic due to spam filters. Delivery/shipping time is problematic due to it being out of my control. Shipping charges are problematic because buyers typically don't include packaging, time, gas to get to the post office, etc. A seller should be able to rate buyers in the same way or leave retaliatory feedback for stupid buyers, which there are MANY.
The seller is being sidelined & in my field (Rare Books) there are fewer & fewer good sellers. Many have stopped listing on ebay. Thereby attracting fewer bidders.
Retire the first 2 years of feedback? And what purpose will that serve? It's good to know if a member has learned anything by looking at how they used t be in comparison to how they are doing now.
Have not details yet
I think it is well worth a try .. I leave feedback for buyers as soon as payment arrives .. usually within an hour or so .. but I have purchased items and have had the seller note that they would leave feedback after I left feedback for them ... hardly a fair situation .. I never buy from them again .. Let's give it a try .. as for dropping the first 2 years .. well that can be considered a learning experience for some ... a real + or - experience ! Thanks ! .............
I will definitely continue my policy of only leaving feedback for those who leave feedback first for me. As a seller, I do not consider the transaction final until the buyer is happy and has indicated this by leaving feedback for me.
its hard to judge this type of format until its tried, no one can give much of a positive vote until they have actually tried the what ever it is.
Too much unnecessary information that really has nothing to do with the relationship between the buyer/seller. It goes back to the way society handles issues. If one person does something that another complains (loud enough) then everyone else will be effected by it in a negative way. I think it is a BAD idea. Ebay should let those involved handle their OWN issues (with ebay's assistance - if needed).
It isn't fair to rate us on delivery time - we are all at the mercy of carriers: I can't tell you how many times I get slammed due to delays beyond my control after I ship promptly, or unreasonable people believeing it takes 2 days or less to ship something across country, or less than 5 days from the USA to Western Europe. Shipping and handling charges feedback - I run both hot and cold on it. In one respect, it should hopefully stop some of the gouging that Trust & Safety really can't seem to monitor effectively. On the other hand I do get slammed at times because someone thinks me "making" about $1.25 to cover packaging costs, mailers, etc. is somehow obscene (which doesn't cover the cost, by the way).
Due to the everpresent spectre of retaliatory feedback the new system will be equally as specious as the old .
I feel that ebay needs to stop fixing things that are not broken and concentrate on real problems, like bidders who don't pay,sellers who misrepresent items etc. Ebay needs to think less of how they can raise fees and more about how to increase both seller and buyer satisfaction. I pretty much have stopped selling thru them as they have been making changes that in my opinion are not needed. What they need to do is have more ways to get in contact with them than waiting 24 to 48 hours for an canned email response.
I believe it's hard enough to get buyers to leave feedback by clicking one of the three present choices. Now they will have about a half dozen more options. Pretty soon they will abandon the whole cumbersome process and not leave any feedback at all. My overall thought is that the extra areas to rate a seller will encourage "nitpicking". Open up cans of worms that the buyer would not have made a bid deal about before. Rating shipping time, is often out of the hands of the seller once it is shipped. That is a potential negative for unavoiadable reasons. My buyers mention in the regular feedback if it was shipped quickly, so why make it a separate category? I guess this new Feedback 2.0 system must be for the buyers that can't think for themselves!
n/a
with ebay new policies always revolving nothing seems to get "tweeked" or made better by getting rid of the last two years feedback once again we have a neutral field that gives a seller a good or bad reputation.
It is amazing how few buyers read the item descriptions but eBay feels that they will be equiped to grade on this. Shipping times vary greatly based on seasons and buyers choice of shipping options. Catalog sales can take weeks, Refunds from retailers take 6-8 weeks but an eBay buyer can somehow expect a product purchased on Friday night to make it to them by Tuesday via first class mail. It will be interesting to see if the powerseller feedback level will be held to 98%. I predict this will change in 12 months to a much lower level. As a seller this will not have any true affect as all sellers will be evenly matched. The only issue will be if total eBay buyer participation drops as the feed back average drops on all of the high volume sellers and it will due to unrealistic expectations.
Unfair to sellers!!
Little, if anything, eBay does makes much sense. They talk a good fight, but seldom actually do much to improve situations that causes problems for buyers or sellers. An example is the fact they won't go back and remove obvious retaliatory feedback from non-paying bidders. This has resulted in many, if not most, sellers simply not posting negative feedback on non paying bidders. This encourages the NPB problem to continue. Until eBay is forced to change their corporate mentality , I think these types of changes are simply shoveling sand against the tide.
As with the current system, if properly and consistently used it can be a useful tool. If not, then it has the potential to be just as frustrating. I do not think that sellers should be rated on shiiping time, as that is something over which they have little control. Instead rate them on the time between receipt of payment and item shipment, although even that can be iffy when paying by check or money order.
I welcome it! I communicate with my buyers, charge a fair shipping/handling cost, and ship fast! I think it will help buyers decide who they want to do business with.
Sellers have very little control over delvery times. Once it is mailed, the US postal sevice is in charge, and buyers cannot grasp the concept that there is nothing the seller can do to make the post office deliver it faster. Buyers also do not understand packaging costs of envelopes, boxes, tape, shipping help, gas to the post, etc. and think it should be just actual postage. Paypal also has told me and probabably others to include their fees in shipping. This feedback is asking all buyers who have never sold to grade a seller as if they understand the selling end of ebay. I truly believe most sellers have purchased on ebay and do understand the buying end of ebay.
not enough detail to make a honest rating on the 2.0 program. Sounds good, but needs some fine tuning.
Seems like overkill to me. If it ani't broke, don't fix it!!!
Sellers have always been able to leave nasty feedback in retaliation. This changes nothing! It's all about who gets the last word. Ebay makes sure the seller has the last word.
The problem with feedback is that new users do not understand how important it is and sometimes leave feedback without even contacting the seller if there is a problem. Also going on their past history, we have always found that anytime ebay makes changes that they say are great, they wind up being the worst thing that ever happened to us. They keep trying to fix things. If they had never tried to "fix " things, we would all be a lot better off.
I sell large furniture, most of my customers have no concept of the labor involved to put a 200 pound piece of furniture on a pallet, they think it should cost 50 dollars.... and then all the work be done for free even the materials... our motor freight sits and is dependent on the trucks having full loads due to the high price of gas... there are many circumstance beyond my control and I do not think I should be rated on delivery time... I am not the shipper... If it is not broke do not fix it... eBay should leave well enough alone... If I am rated on 4 categories then I need to be able to rate the buyer on the same number of categories.
Buyers will be able to blackmail sellers, while sellers will have no recourse for their feedback. The tit for tat is the only thing protecting sellers now. Take that away and we are toast. Buyers alos look for sellers with very high positive ratings, knowing we protect our feedback at all costs. I can't tell you how many threats I have succumbed to, to protect it. They demand and you must perform OR ELSE. Sellers will suffer and I for one and leaving ebay as quickly as possible. I haven't done an active listing in two months and don't plan to ever list on ebay again. I am taking everything to my website, spending the money I once paid ebay, to promote my own site.
Too much info for a buyer to do, they will give no feedback
I think anything that will clarify the reason for a particular feedback rating is good.
It will hold sellers to a higher standard. Those who are serious about customer relations will not have a problem. It's those who don't care about customer service who will suffer.
Feedback 2.0 is another ebay "squeeeze play". For the last 2 years they have done nothing but push they're negative changes onto the sellers. Nothing good can come from allowing a picky buyer more power to slam a seller. No amount of customer service will satisfy a shopper with buyer remorse, this feedback system only worsens the possibility of feedback extortion. Examples of getting poor buyer marks when selling on ebay. Selling cheap products "cheaply" on ebay, but still getting feedback slammed. Haveing a super slow seller product, and after listing in every conceivable price on ebay, you start the bid @ .99 cents and post $30 shipping on a lot of items that may only cost $20 to ship will allow a bidder to target you again. These are only 2 examples. The bigger issue is that ebay is not Amazon auctions. Amazon has a subscription based flat rate selling charge, with a supplemental % added after a sale. Ebay is in my estimation 10X, 10 times more expensive a site to sell items on. Sellers are required basically to keep selling or else! Were on Amazon sellers can be very patient and wait for the sell price to finally get a customer purchase. The simple fact that ebay is wiping off prior feedback is an indication that they are fully aware that this feedback system will only satisfy 2 groups of poeple, 1 being buyers who beleive in perfection doesn't cost money? The other group that will benefit "short term" is ebay, who will be required to do exactly "nothing as usual". In the long haul, this feedback system creates a tighter choke hold on sellers, with not much wiggle room. I am appalled at this company, and it's sister company Paypal seem to be run by the underground mob now. Not one thing they've done in the last 2 years has been for it's "core" group of long standing sellers. It makes me sick!
The buyer’s ability to leave anonymous feedback is both unfair and unproductive. If the seller cannot tie the negative feedback to a particular transaction how can they hope to address the problem? Also, buyer’s leaving feedback ratings for delivery times is ridiculous as it is totally our to the seller’s control. We allow buyer’s to choose the shipping method they wish to pay for and routinely get slow shipping complaints from those buyers who choose freight or ground shipping. Furthermore, leaving feedback on the shipping cost makes no sense. Since all of the costs are stated upfront in the ads prior to the buyer bidding they should not buy the items if they feel the costs are unfair.
Should not be anonymous because you won't know what needs fixin'.
The worst idea they ever came up with!
In general I think it's ok.... BUT.... There are alot of really picky, nasty buyers out there, who could easily ruin a persons name if they have to THINK about all the catagorys.... Buyers have no idea, how hard it is to sell and satisfy everyone, especially if you sell used items.
The present feedback system presently doesn't work properly because sellers are AFRAID to give negative feedback...they want to protect their score! ..ebay needs to protect the Sellers....There must also be a way to get Feedback changed when in dispute.....
There are many people out there who love to cause mischief, are inherently nasty, are not intelligent etc.-along with the "good guys". To put those buyers in charge of assessing YOUR description of a book, say, when they may barely ever read one or mailing charges when they dont even know what goes into it, zones, etc etc., PO pkg arrival time... is ludcicrous. (Just took EIGHT days for a pkg to go 45 min away to my grandaughter). This is another of eBays harebrained schemes, seemingly done on the fly, with a focus group of mentally challenged consultants. ALL SAID, I think if eBay DID let sellers rate buyers on 5 points it might equal out because the buyers would be afraid then to have fun rating. My short version of this questions is: Another insane eBay "enhancement" instead of addressing severe problems like Search. PS (Can't eBay go to jail for taking monies and purposely assigning your goods sporadically? Have known this for MORE than a year.) eBays policy on addressing questions on this (from me) has been to simply not respond to the email. ONCE a rep answered only by saying: Your auctions (or maybe "all auctions") are given ADEQUATE exposure", telling in itself that never said of course they are on all the time! **** INA, could we all kick in a few bucks and hire a lawyer to protect Sellers interest?
If you're being sincere and honest with your buyers,you certainly have nothing to fear. It certainly makes one more aware of the "Golden Rule" Do unto others as you would like them to do to you.....Personal service is usually well respected...
not the best thing
The current feedback systems has worked for years and is great as is. Leave it alone.
1. Giving buyers the ability to negatively rate the seller for the USPS or other ship service's timeliness, is grossly unfair. Especially for those of us who use Media Mail, which is slower to arrive. (I ship within 24 hours of receiving payment and always use delivery confirmation.) 2. Reasonable handling fees don't bother most buyers, but there will always be those who feel there should be NO handling fee, even though they agreed to the seller's cost of shipping when they bid. (I add .50 to .75 per package which doesn't cover all my shipping expenses.) 3. Rating on communication can be fine, except for those buyers who have spam filters set up to eat all unknown emails and then don't check their spam folder. (I email the customer at every step of the transaction - Congrats/invoice, Payment acknowledgment, Shipping notice, etc.) 4. Since only the buyer can leave detailed feedback, it definitely gives the buyer a heavy advantage. What about the buyer who is impatient to receive their package, but paid for Media Mail and then emails every day to ask where their package is? Or the buyer who waits a week to mail a MO, but doesn't communicate at all with the seller? Then there's the buyer who is happy with the transaction but just on principle never leaves 5 out of 5 feedback. The whole thing gives me a headache just thinking about it. :o) Makes me very happy that I have transferred more of my business to other fixed price venues.
Well as far as shipping times, that could be un-fair if it were to get stuck in customs for some reason or a very bad weather problem why would the seller have to suffer. Also, there are time when folks get sick and may not be able to get it out that day and then get nailed by the buyer. Too many new buyers do not understand the methods involved in the process and tend to get angry and take it out on the seller. Once the issue is solved then they want to take it all back but it is to late. Most people think that the seller is no telling them the truth when it comes to mistakes. I know I will have to change a lot of my wording in both the shipping and returns because of these changes. What I do not understand is WHY IF IT'S NOT BROKE WHY DOES EBAY KEEP TRYING TO FIX IT? jearbearantiques
Stick with the old way, or make it so that it is fair. The proposed system is obviously slanted toward retaliatory buyers favor, and designed to increase eBay commissions through the comments on shipping and handling. How many of you sellers have not grasped this. If eBay drives out legitimate shipping and handling fees, the only place the seller can put them is into the selling price, and eBay gets a cut of that. Get a reality check. The whole thing is only a way for eBay to grab more of the money. Once you see that, then you will understand where you stand.
Buyers don't bother leaving feedback now, you think they are going to fill in more? And taking away the comments of feedback which I've worked hard at all these years to maintain is a BIG no, don't do it. This seems to be for the benefit of Powersellers and big sellers with all their negatives.
I haven't seen Feedback 2.0 yet, so some of these things I don't know. I do hope that it will have some effect on Retaliatory Feedback. As a seller, I try to leave feedback right after they pay. As a buyer, I rarely get feedback until after I leave feedback. I pay right away, and sometimes I wait for 3-4 weeks to get my item with no response to the inquiry emails that I send out. They never let me know originally when/if it has been shipped and then I just wait and wait. I always send an email when my item has shipped, even if I print the label through PayPal and they get the confirmation number. So I hesitate to leave these people feedback at all and they continue to do business in their own bad way. I also do not like being rated on the mail system. One time an item that I sent out did not arrive for almost 4 weeks. However I was in constant contact with they buyer and they knew when it had been shipped. But we will be rated on the efficiency of the U.S. Mail, over which we have no control! For the most part, the mail system has been good to me as a seller, but I did have that one bad experience, along with one selling through Amazon.
There is NOTHING good about the old or the new feedback system. It is impossible to deal with ebay about any problems with it - or anything else for that matter. There is no place to show how many repeat customers you have or those that just didn't like what they bought.
The way i see it, its hard now to get people to leave you feedback. A lot of sellers make you wait for feedback even tho you have done all your part,you have to leave there feedback first, then hope they take the time to leave yours. Many times i have had to e mail them asking for mine. If you have lots of feedback this does not matter as much as someone just getting started, as some sellers do not trust people with little feedback
My feeling, some buyers will nit pick this to death, especially newbies. If it is implemented for sellers, it should be implemented for buyers.I could see this being used in a non-positive way.
The problem is you will not know which eBay user is rating the transaction
The ratings in F 2.0 are anonymous. How does this help a seller improve? After all isn't this one of thr reasons for feedback: to let a seller or buyer know where they can improve on their performance? Too much of the new rating is subjective. How can a seller be blamed for the buyer not getting an email because of buyer email settings or ISP rejections. How is the seller resposible for the USPS or UPS delivery times? Ebay is creating reasons for buyers not to buy, not making buyers feel safer.
its not fair, if the buyer can leave neg or unfair feedback and you dont know who they are, the sellar has no way to block the buyer from buying and doing it over and over. so many buyers do not even want to pay a fair cost for shipping (the want it all for nothing) and if the usps takes toooo long, i will still get neg / unfair feedback.
It is very unfair to the Seller! Some of us with perfect ratings will now lose that. Also, it is not fair for buyers to be able to rate Sellers while Sellers cannot reciprocate!
I like the feedback system the way it is. Ebay should quit changing things for the sake of change. Ebay also needs to follow the kiss(keep it simple stupid) rule!
My biggest concern is the delivery time. If the changes are necessary (and I don't think they are) - then buyers should rate sellers on time to ship package after payment - rather than delivery time. Sellers shouldn't be penalized because they shipped quickly - and then the package got delayed by the shipping service. If buyers have more options for rating sellers - then sellers should be given more options for rating buyers - ie timeliness of payment, communication, etc
Too many choices, many of which can be subjective and not the sellers fault, i.e. ship time or a customer wanting full length thank you letters for communication. KISS...keep it simple silly works best.
Giving negative feedback almost always results in receiving the same with no recourse. So, the feedback system is a "scratch my back and I will do the same for you" type of deal. I realize an impartial board to review "retaliatory" feedback would be monumental. As both a buyer and seller, I might then be a lot more honest about another's eBay activity if I knew that I would not be slammed just for being upright and honest. I have been on the wrong end of giving negative feedback to a seller who failed to do what was prominently advertised (combine shipping at a reduced cost) on each of six lots purchased and paid for at the same time. Even though that seller is no longer a registered user and other buyers had similar complaints, I STILL have that seller's negative attached to my feedback score. They were unjustly enriched and my record unjustly tarnished. On eBay, my name is gentleguyofpa. Here’s my stats: Feedback Score: 243 ; Positive Feedback: 99.6% ; Members who left a positive: 244 ; Members who left a negative: 1 ; All positive feedback received: 13383 . So, without some recourse other than fighting to have feedback mutually removed, I will either leave positive feedback or none at all which is just working within the system because OF the system. Robert Beck
I'm not actualy aware of how it works
This planned change in the feedback is skewed toward buyers and denies sellers the right to an equal footing in the feedback forum. I don't understand why ebay is favoring buyers when the sellers are critical to ebay's future success. Very disappointing.
Feedback for ebay has always been a 2 way street as a sporadic seller and frequent buyer for many years I know that you cannot make everyone happy. I personally feel hosed on some of the "shipping" charges that sellers have and would like an outlet to express this to them however it is my choice whom to buy from also.
I answered that I'm primarily a seller, but i buy as much as I sell -- unfortunately, you didn't give me that option as an answer. If buyers can rate sellers so extensively, then sellers should be able to rate buyers in as much detail. This will only be used as a weapon by buyers who want to get back at sellers for imagined slights. And it can end up harming sellers for things that are out of their control, such as shipping time (Media Mail, anyone?).
whatever....
Yuck!
Absolutely AWFUL.
Lots of people are just buttheads that don't even give a seller a chance to answer charges or make things right if a real mistake happens. also too many people blame seller for post office screw ups!
Quick mailing, depends too much on post office or other carrier. HOt headed impatient buyers will shoot and ask questions later, blaming it on the sellers. Buyers won't bother to ask questions, but will low rate description. Some buyers are just nick picky and rather than resolve or emailt he seller they will quickly leave negative or neutral and check low ratings on the ratings for description/shipping and such.
The feedback system works now. Don't fix it if it ain't broke. The overall experience is what is important in the end. Buyers are already too quick to demand perfection and intantaneous responses. Most complaints are resolved with a little cooling down and positive response from the seller. This new system invites negatively responding to a slow mail week, an email not returned within 24 hours, what someone cosniders exorbitant packing fees. Handling fees are an important and neccessary part of a consignment sellers fees. allowing people to vote whether or not the fees are "fair" just creates more animosity between buyer and seller. It's getting harder for small sellers to do business. I've stopped international transactions until i can work out electronic confirmation from usps. I don't need another problem. Afraid I went off a bit there. Thanks for listening.
They should fix what's broken, like searches, the back button, the scammers, and oh I could go on and on. Leave the FB alone!
Should be a welcome change. Hopefully, the problem of buyers not wanting to leave feedback until the seller does so first! Maybe thse changes will also deal with situation of sellers charging postage & handling charges that are way of line, or they do not quote postage at all in the listing.
There seems to be some spite out there by buyers. If a seller gives a negative feedback for nonpayment etc. the buyer responds with negative feedback, which is non warranted. But eBay accepts it. I know from discussions with other sellers, that this makes genuine feedback in that case a nonstarter. One just doesn't leave feedback if it is negative for fear of retaliation.
It should be more simplified
Item description is extremely important. Too many people are too vague about the condition of the item, and/or it is not as described. However, some people want perfection and mint condition in everything, and this is impossible when dealing with vintage items. This is a good change to a point, but I can see it being abused. Postage charges are getting way out of hand. People are way over charging for postage to try to make up for all the fees they have to incur dealing with ebay and PayPal. I think they should only charge actual shipping charges, as I do. And handling charges should be clearly stated. This is a good change for those concerned about being ripped off on shipping charges. I don't buy from those charging excess shipping fees no matter how much I like the item. A lot of people out there don't have time to email regarding every single transaction. Ebay does an automatic email notification, and with the Pay Now option, many people don't think they have to send an additional email regarding payment. However, as a seller, I think those that don't pay using "Pay Now" need to notify the seller to let them know how and when they are going to pay for the auction. It is not right to leave the seller hanging for over a week after auction end without notifying them how they are going to pay and when; how does the seller know the buyer intends to complete the transaction? I have been burned in the past by non paying bidders and "non responding" bidders and it needs to be dealt with. Some people only can get to the post office on certain days due to working full time, or special circumstances. I for one, can only ship on Saturdays. I don't want to get negative feedback because I can't get to the post office immediately as some people seem to expect. I can see this causing problems. There should be time limits in order to give negative on this.
Hi I buy on E-BAY.My wife sells.She is 100 percent feed back.We just do not know how 2.0 well work at this point.We have not had "retaliatory feedback but have friends that have and if 2.0 helps the seller thats great. Thanks Larry Richards
I wish eBay would stop changing things. The new listing form is HORRIBLE!!!!!!!!!! And we're going to be stuck with it after May 7. I don't know where I'll sell then.
as it is now, people often don't take the time to leave feedback, so making it more involved, may result in even fewer people leaving feedback.
Everything about ebay feedback Sucks. They will never make it word. They think they make things better. They wrong
I think it gives the buyer more opportunity for retaliatory feedback and a chance to be more critical of the transaction.
E-Bay needs to have a better approach for dealing with "retaliatory feedback"! It is unfair to receive a NEG because some seller gets offended because you question "Why he sent you a Filthy item and Why the blatant overcharge on postage when he misrepresented the item as MEDIA MAIL when it WAS NOT!!! He Lied but you still get the NEGATIVE!!!
Buyers who leave negative feedback will welcome the soapbox of Feedback 2.0. It will give them a venue to complain about things about which the seller has no control - such as buyer's misunderstanding of a description and USPS delivery intervals. Please, leaving out all but the last two years of feedback is a real blow to those of us who have strived to keep a good feedback record.
STUPID! ebay just cannot leave things alone,alway changing where none is needed. I have almost 6000 pos and no negs and have given out feedback on every transaction,yet i have received less than 50 % response in feedback from buyers. When i leave my feedback for items ive boughti have enough room for the following excellent packing,fast and secure shipping it says it all and who in the hell knows when shipping is to much. EBAY SHOULD crack down on the gougers that sell a feather for a penny and charge $10 for media shipping. Is Ebay giving the buyer to much credit for brains ? The fewer choices you have the better. They should leave this alone. Dgrossblattbookseller
this is the first I've heard about it. Is there an announcement on ebay about it? where can I find out more info?
eBay needs to put some more resources into monitoring and working on complaints and problems with the feedback system, whatever version.
too much work and a poor idea from eBay!!
It will be no better than what it is now. It's a wait and see game. He who throws the first stone gets a boulder. Any system of this nature is totally retaliatory in nature. Bottom line if you get a good report give one back regardless of what went on. All said in done it is still buyer and seller beware.
It stinks. The eBay system is very socialistic.
Retireing the first two years is a positive thing in my opinion... because that is when a lot of new ebayers are just learning and make a few mistakes... If the ebayer has only a few negs in the beginning then I think that they should be excused once the ebayer becomes more experienced and is better able to handle some of the problems that arise.
Current system is ok except when negative feedback is obviously not called for. e.g. I saw a negative on another sellers site given because goods had not arrived in 10 days from Hong Kong. As a seller I don't leave negatives because of retaliation - that is also wrong. Feedback has a place but it will never be perect.
My Americans customers are 99% clueless about customs , banking and postal issues. As if everything is AND should be like in the US. This will make things even worse
Badly thought out and badly carried out, yet again.
From the sellers point of view delivery time is subjective. The Shipping Date is an objective point in time for the seller. Maybe Buyers should leave feedback for the U.S. Postal Service, FedEx, DHL, or UPS. I do not understand how a seller can control the delivery time. Also, many buyers do not understand the time, effort, and packaging materials needed to ship full time. Who likes to pay shipping or taxes for that matter?? Negatives comments should only be left for surprise shipping costs only...not for those that are known in the beginning of the transaction. Anyway, all sellers will be in the same boat...so it should be intersting.
THIS IS JUST ANOTHER EXAMPLE OF EBAY TRYING TO UPSET THE APPLE CART. I AM APPALED AT THE NUMBER OF "NEW" EBAYERS THAT CHOOSE TO LEAVE POOR FEEDBACK WITHOUT EVER CONTACTING THE SELLER ABOUT A PROBLEM. THIS WILL ALSO IMPACT SELLERS THAT PAD THE S&H CHARGE TO COVER THE COSTS INVOLVED IN RECEIVING PAYMENTS THROUGH PAYPAL AND SHIPPING SUPPLIES. ANYTHING THAT GIVES BUYERS A CHANCE TO COMPLAIN WILL LEAD TO DISASTER FOR SELLERS.
Another way for ebay to preasure and squeeze sellers out of profits.Ebay defines the term greed! The greed pours over into paypal where another 4-5 % of our small is taken. They are taking this comm. on the shipping chage as well
Current feedback system is fine
What is needed is a buyer education system. Buyers all too often do not understand why shipping and handling charges exceed the price of postage. Such buyers often leave neutral or negative feedback based on their lack of knowledge. I had a neutral feedback from a buyer who thought the $1.90 I charged for shipping six items was too high! I actually lost money on the shipping part of this transaction. Similarly, to allow buyers to leave feedback based on delivery time is ludicrous. I try to ship all items within 24 hours when possible, but once it leaves my hands, there is little I can do. A priority mail package I sent recently (shipped within 36 hours of receipt of payment) took over 3 weeks to arrive. Clearly, that was caused by the USPS, and an item over which I had zero control. To allow a buyer to leave a derogatory feedback based on such a transaction is neither fair nor welcome. As I stated at the first, buyer education about such matters is needed. Also, I block any buyer who leaves unwarranted neutral or negative feedback, and to allow anonymity to the buyer is detrimental to the seller. eBay...WAKE UP!
Sellers wait to hear from buyer before giving feedback, then they always have the option of being "retaliatory" even giving negative feedback after receiving a "neutral" rating. Eight years, 300+ purchases, and I've never felt I could leave an honest feedback about poor service. Not if I want to keep my 100% positive. So my only recourse is to not leave feedback when I am dis-satisfied. Until "retlaiatory feedback" can be addressed, eBays system is a joke.
Ebay is given the buyers more power and less for the sellers. IT is a shame that Ebay is not 100% behind the sellers anylonger. they should wonder why their listings are down.
stupid idea - leave it alone!
Feedback 2.0 is a terrible idea. Buyers will leave me a negative for poor post office performance, even if I shipped immediately. When it took too long to get their purchase they are mad and want to strike out at somebody. They can't punish the post office, but they can leave me a negative, even if I shipped immediately. I once had a buyer leave a negative because "you should have used other shipping options", but in the case of this particular item there was no other shipping option than the one I used. This will be a very big problem with shipping by media mail which now takes twice as long as 10 years ago. Many buyers have unrealistic expectations about shipping times, and once I mail the package I have no control over how long the post office takes to deliver.
Buyers know IN ADVANCE the shipping charges they are expected to pay but allowing them to rate after the fact doesn't make sense. If you don't like the shipping charge cost when combined with the cost of the item THEN DON'T BID. Allow bidders to vote with their dollars rather than leave feedback afterward. All this does is penalize all sellers, especially those that run a business. Unfortunately most buyers don't have a clue about the "true" cost of shipping for a seller who is a business -- cost to the carrier PLUS employee labor cost PLUS shipping materials like boxes, tape, peanuts, adhesive label PLUS overhead like rent, utilities, property taxes, insurance, and lots more. Whether the buyer thinks the charge is "reasonable" should not be evaluated after the fact. If you know the cost of shipping before bidding then why is it necessary to rate it afterward? Either you think the item is worth the cost - which includes the final bid amount PLUS the shipping cost - or it is not. Allowing the buyer to rate the postage amount allows those buyers who are the least knowledgable to rate sellers poorly about the shipping charge because experienced eBay buyers will consider the complete cost and will vote with their dollars. Makes me want to say that I will not sell to anyone with feedback under a 100 since they will be the ones most likely to leave poor feedback in the new rating system.
2.0 should not be released unless and until such time that sellers have the same "credibility options" as buyers will have....timeliness of payment, communication before bidding, etc.
The biggest problem that I see will be with the delivery time feedback. I have many buyers who do not want to pay extra to ship priority but then complain when their parcel post takes longer than two days to get to their house. This will be a way for buyers who are not familiar with both postal charges and delivery time to complain and affect the seller's feedback.
ALL buyers will complaing about delivery time (which we sellers have NO control over).... I always ship next day after purchase but have no control over delivery and shipping times and problems AND all buyers think the shipping costs are too high. Also sellers have NO control over the fact that UPS and USPS and ALL services have gone up in major ways in their costs to ship, yet seller's hands are tied! Ebay buyers want the $3.85 under two pound priority shipping that was available in 1998 when I began selling on ebay. NOT fair to rate sellers on things they have NO control over like shipping costs and delivery time!
I have seen too many new users give negative feedback when they clearly did not read the auction description. Also, expecting to receive an item quickly when they paid for media mail. I could clearly see abuse by some buyers.
I have worked hard to maintain 100% positive feedback for the last 8 years. I really think it is wrong that ratings will be based on the last 2 years alone. It's not right.
bunch of idiots working at Ebay
The feedback system has always been nothing more than child's play & this new change will only worsen the childish game
Of course its not going to help retaliatory feedback!! its going to allow the idiots to slate you 5 times over!!!
I can see a serious problem with this. Especially with the shipping time column. Buyers love to blame slow shipping on sellers, when in fact it's the responsibility of the shipping company (USPS Fed Ex UPS Etc) to deliver within a reasonable amount of time. We ship all our items the next business day from payment and people still complain. For the most part the feedback system is overrated and abused and this system will be the same. I think they should just leave the feedback system as is. It's probably as good as it gets. Ebay just needs to educate the buyers better on when and when not to leave negative feedback.
I think having the feedback be so detailed will turn off buyers from leaving feedback unless they had a problem. Who wants to go thru all the hassle that this new feedback will cause.
like all of ebay's improvements, it sucks!
Delivery time should not be rated as I have no control over how long it takes the shipper to deliver the package. Items should be shipped within two business days and that could be rated.
By making the process more laborious, I will be less likely to leave feedback at all. I also think you can tell more about a transaction by reading comments not ratings.
n/a
It's just like ebay to find a way to further screw their sellers.
am just waiting to see how it actually does work...
Sellers need similar options as buyers will have. Buyers should not be able to leave neutral or negative feedback where in most cases a buyer does not even communicate to a seller before feedback is left.
Shipping and handling between two locations and from differing postal services vary greatly. Some buyers do not understand this and would rate even exact charges the seller has to pay as exorbitant. Also, the retaliatory aspect will be even more enhanced as the buyer/seller can put a negative spin on the transaction partner in more than one area. What is the reason for retiring the first two years of selling? This would have major negative impact on small business sellers who have little feedback. I'm not sure what the rationale is here. The main problem with the current feedback system is that it locks in as soon as the enter button is hit. Even the person posting it has no time to edit or change their mind after cooling down. And why can a Private Feedback buyer bid but a Private Feedback seller not sell? I don't think sellers have enough of their concerns addressed in 2.0.
This new feedback rating is fine in a perfect world where sellers are steps away from a postal unit, would never have a computer problem, would never be called away from answerring e-mails (sickness, death in family or other similar catastrophe), and finally, although honest, many sellers not having the expertise to describe items as buyers would like. Checking boxes to answer a question can be, in many cases, whimsical at best. Even when I was doing this survey, some serious thought had to be considered before checking the box. Many people would not think of the consequences when checking the box they think is right! Feedback, as it stands now, definitely needs improvement but that is for a discussion at another time. Suffice to say, currently if buyers are somewhat, very or extremely happy, they will reflect this feeling through the current feedback proving the old adage, "When someone takes the time to write, it's meaningful!". Of course the same reversed process happens for unhappy buyers. In closing eBay must do more to educate buyers on the buying process (not through a maze of searches but right on the listing page) and sellers need to know that buyers are key to their existence and its the buyers doing the favor not vice-versa.
ebay has always been a venue for buyers and sellers and should remain so. with all these changes ebay is no longer just a neutral party providing a service! buyers must be rated as well so sellers can see who they are dealing with!
I think this is a bad decision. Buyers do not understand the cost in doing business and will respond negatively to the shipping and delivery portion.
Do not like
the current system is fine with me with the exception of new buyers being able to leave retaliatory feedback. communication is the key to success on eBay IMHO.
It is tough to get people to leave "voluntary" feedback now. If they don't do it know, they surely won't do it then when it takes 2 seconds longer.... I would much prefer that, if someone leaves feedback for five items, it should count as five feedbacks. After all, eBay earned commission of five sales..
The present feedback system is a joke. Positive feedback is required or the member receives negative feedback in return. It does NOT reflect the quality of a sale. The 2.0 system will not improve a broken system. It will only allow poor feedback from a buyer whether deserved or not. What happens to the overseas package, shipped the day after payment, that arrives in two months? The seller has done what should be done and has done it well. The buyer leaves a poor mark because it was not received promptly. Anything eBay does to improve their system only ends up screwing up the seller (or buyer) or costs additional money over their already high costs.
When in the world will ebay listen to the sellers --- sellers fall on deaf ear
Ebay are concentrating on buyer experience its time they concentrated on making it a good experience for all there are as many bad dishonest buyer as sellers yet that is over looked everytime the changes will take no account of postal delays quality or cost of packing etc and more decent sellers will have their feedback ruined by impatient sometimes ignorant buyers who think only of themselves as for retiring feedback i can see no good reason for that. users are proud of accrued feedback taking some away will do nothing to enhance the experience at all
It's too early to rate the new Feedback system until it's been in use a while. Evaluating it now is giving an emotional response, and some sellers seem to be against ANY change by eBay. I do think the 'Delivery Time' feedback might be a problem given that once in the delivery (mail) stream, the seller has no control over delivery time. This is especially a problem the 2 weeks before Christmas, or if weather related.
At first glance, this appears to be another slap to sellers by eBay. I will withhold judgement until it is fully implemented on the U.S. site. As eBay has proved countless times in the past, negative seller sentiment is almost never a factor in their decision making process. My advice to anyone buying eBay stock would be to remember that seller fees represent a large portion of eBay's profits and they've spent years slapping sellers around in a most dictatorial fashion. Sellers are desperately seeking AND finding new sales channels because of what can only be described as a seething hatred for the monopolistic "Do as we say and shut up" attitude that has been present at eBay for way too long.
As a seller who only has one ID, I can not leave bad feedback for other sellers who are ripping me off for frieght, bad service,etc. For fear that they will leave me bad feed back even though I paid immediately and did nothing wrong. Personally as a new buyer I am very discouraged at how many people out there are ripping people off making ebay a bad experience and I am a seller trying very hard to make a living and doing everything right and can not leave these people feedback. So yes I hope it helps, I pray it does and I wish ebay would get rid of these people who charge 17.96 for 4oz evelope. BAD OUT There. BAD For Business.
Not showing bidders eliminates or takes the action or fun of a online auction or a on site auction. Auction should be fun and enjoyable. I only sell quaility antiques and collectibles. And, majority of my buyers are other dealers! The bidders ID should be display! This way a collecter would feel more secure in the item that they are bidding on, and as a seller I would have more competition! I feel that everything relates to feedback!
Most buyers, especially "newbies" have NO IDEA of postage rates, costs for doing business, etc. So some of this feedback criteria is going to hurt sellers unfairly. Also, I have been noticing for the past year that about 40% of buyers are not leaving feedback at all, so having to leave fb for a bunch of criteria is going to cut down on fb even more.
Feedback on things that I don't have total control over as a seller like delivery time and shipping/packing charges is rediculous. Some eBay sellers do seriously overcharge for shipping but many customers don't realize how much it does actually cost to ship them something.
ITS UNNECCESARY AND WILL ONLY LEAD TO MORE RETALIATION.
I do not believe that some buyers will totally understand how feedback can ruin a sellers reputation. If they are allowed to leave feedback on accuracy of description, communication, delivery time and postage, our feedback score will be more confusing for people. I can see some buyers leaving a comment for delievery time saying well it was slow in coming when maybe it arrived in 4 days when they thought it should have arrived in 3 days. This will look bad on a sellers feedback even though it was shipped quickly. The same with accuracy in description. If a seller puts one word, that the buyer did not agree with, they will say so in the feedback. This is not going to be good.
Postage and delivery times are not always in the control of a seller. Over charging for fee avoidance is another issue and should not be allowed. This will not stop retalitory feedback. No allowing sellers to see the rsults is absurd. How can a seller improve if they don't know what is bothering the buyers. Just another glitch to affect ebay. Why don't they fix what's broken before they add on. Search still isn't fixed, the back button problem isn't fixed, indexing isn't fixed, the new sell form is horrible. Slowly but surely, I'm using other venues and I think I'm not alone.
Even tho I have a 99.7% positive with over 5000 ratings I would consider making my feedback private in that I don't think this is a fair system, so many of the things that buyers could rate under the new policy I would have no control over and would probably do better to just go private with a detailed explanation as to why in my item descriptions, buyers could still see my percent of positive ratings and I would not have to hopefully deal with the star system. Would probably be our luck that going private would not hide that, who knows. Just another good reason to start looking harder at other venues to sell in rather than ebay, you can never count on ebay to be fair in policy or fees when it comes to the seller.
I feel 2.0 is going to escalate the feedback problems for sellers. Trust me, there are some buyers out there who would not be pleased if JESUS CHRIST left Heaven & personally delivered their package, containing a perfect eBay item. In addition, Ebay should not allow nonpaying bidders the right to leave feedback. These NONPAYERS have not completed their contract when they do not pay & should LOSE THEIR FEEDBACK PRIVILEGE. If a seller wants to receive credit for listing fees when a buyer refuses to pay, a NPB complaint must be filed against the nonpayer. I know from experience, if you file a claim against the nonpayer, you can expect a NEGATIVE. That's just WRONG! Why should a buyer who did not pay for the item they purchased be allowed to leave me a negative which reads, "AWFUL, worst experience ever on eBay." WHY? It was awful because he didn't pay & I was sick and tired of letting nonpayers get away with it. I received 3 of these NPB negs last year. I've been selling since 2000 & until last year, had only received one negative. I deserved it and readily admitted that the error was mine. However last year I received 3 negatives from non-paying bidders, all of which I DID NOT DESERVE. Oh, I could have gotten them all removed for about $30 per negative if I'd completed eBay's requirements. The seller gets nothing for free on eBay. Give me a break!!! Ebay has not addressed this problem with 2.0. Shouldn't sellers be forewarned about repetitive nonpayers? We are not allowed to share information about NPB unless we want a negative in return. The fees add up quickly and I should be able to receive a fee credit without a guaranteed negative from the nonpayer. As usual, eBay bends over backwards for the buyer and we all know why they do it. I'm a little fish in a BIG pond. Unless sellers join together and form a Seller's Union, we have no voice, & have to accept whatever eBay dishes out. I live for the day when Google gets into the online auction business.
Some of these categories are outside of the control of the seller. Also, there doesn't seem to be anyway to hold the buyer accountable for false feedback, i.e. buyer pays for Parcel Post and complains 4 days took too long for delivery.
Given human nature, this type of system will skew to those who have upsets with a transaction and just feel that they have to tell the world about it. Generally this is a very small percent of users, maybe 2%, but this gives them an opportunity to look like a much larger percent. My experience is that group of individuals exists, no matter how good or hard you work, and to cater to them is a bad move. Also, Pierre Omidyar founded eBay on a set of principles, including leveling a playing field. Having the same system of feedback for buyers and sellers keeps the playing field level. Altering this to a review of sellers only creates an imbalance. What eBay could do is rather simple...extend the feedback entry box to, say 200 characters, from 80. That usually gives enough room to tell the whole story[the 5 points above]. And do it for both sellers and buyers, thereby keeping the playing field balanced. Also, it is unclear to me why ebay would want to drop the first 2 years of feedback for a seller? I worked hard then and earned that feedback. Why am I not entitled to keep that as an available record now?
I am a PowerSeller with 100% feedback, not a neutral or negative in six years plus of selling, and thousands (literally) of repeat buyers, so my comments are not sour grapes or those of a bad seller who fears criticism. I LOATHE the new system and the fact that buyers can rate me on matters I have no control over, such as the time it takes the USPS to deliver, or the fact that I require insurance where many sellers in my market don't, and therefore charge a dollar more than many of them. I have always left feedback upon payment but will no longer do so once the new system begins; in fact, I may stop leaving feedback, period. What a stupid, horrible idea this is. Shame on eBay management for instituting it!
If it ain't broke, don't fix it.
I think the present system works fairly well - after all users can leave a follow-up comment as well as their initial comment. I think it will be confusing and a lot of extra hassle. In addition, Ebay repeatedly says 'delivery times are not the responsibility of the seller'. So why on earth should the buyer be rating based on delivery time? My other concern is that many sellers will see the 'communication' rating and email me repeatedly again and again in the hope of improving that area - but I don't want lots of emails, I only want ONE email to say thanks for your payment and that my parcel has been posted!
it gives whiney demanding buyers a new way to neg a seller
Rating on delivery time is not fair. A seller has no control once the item is in the carrier's possession. Also, everyone has their own opinion of quick vs slow delivery. I've had buyers contact me as few as 2 days after the purchase/payment date asking me why they haven't received the item.
too complicated.
I think that rating the accuracy of the description is too subjective to be included. Part of the magic of ebay is finding "treasures" that a buyer is selling but does not know how to accurately describe it. That should not be a negative factor. I think that is just too much monitoring.
I think a new system is needed but Ebay continually leans toward buyer's and not sellers.We make them their money and yet they continually dump on sellers.The fact that I can have a poor rating when I ship the next day and the post office takes forever is absolute bull.I have no control on delivery time when that package leaves my hands.And as to Matt Halprens response that very few merchants on the internet leave feedback for buyers.Well first off,Matt-how many merchants on the internet have formats like Ebay's.That is one of the laziest,most lame-brain excuses ever used in business.Well the other guy doesn't have it so why should we ???Just that comment alone show's how little Ebay cares about sellers.This format is going to cost even the good sellers business.But when the good seller's are gone.Ebay will be too.
Buyers will be able to rate me on aspects of the transaction over which I have no control such as shipping times and charges. This is grossly unfair. It will give whingers even more scope to whinge.
I think a non paying bidder should NOT be able to leave feedback. Also neg feedback should NOT be allowed if the buyer has not contacted the seller at all.
I tend to agree with those that feel the buyers should be able to critique delivery time. It's been a major pet peeve of ours, in that our customers think we actually drive the delivery trucks, and it's ridiculous for us to be judged based on that particular area. Also, most buyers don't understand shipping, they feel as though they should never pay handling on eBay, when they pay much higher rates, and most any other online, phone or catalog orders. I'm sure these are just the beginning issues, we'll have with the new system. However again, what can you do. eBay is a monopoly.
This will open the door for even more retaliatory feedback and more negative feedback from new users who do not fully understand the way that the feedback system works.
I can see no point to this. It's a contract. You take it as a whole or not. I can see the points for accuracy of description and communication but "Postage charge". That's something you agreed to when you bid, I see no reason why you sho