1. Please indicate the kind of consignment store you run
Response
Percent
Independent with one location
62%
Independent with multiple locations
14%
A store that is part of an non-franchise chain with plans to go national
within the next 12 months
12%
Franchise
10%
Other
2%
2. Some drop-off stores also offer other services as a significant part
of their business offerings, such as a copy store or pack & ship store. Please
indicate the type of business your store best represents.
Independents
Franchises
Auction drop off store only
81.6%
90%
Copy store
0%
0%
Pack & ship store
5.3%
0%
Combination copy/pack & ship store
0%
10%
Other (please specify)
13.2%
0%
3. Are you an official eBay Trading Post, approved by eBay and
displaying the Trading Post logo on your site?
Independents
Franchises
Yes
42.1%
80%
No
57.9%
20%
4. How many hours a week is your store location open to walk-in
traffic?
Independents
Franchises
1-20
2.7%
10%
21-40
29.7%
10%
41-60
54.1%
60%
61-80
10.8%
20%
81-100
2.8%
0%
more than 100
0%
0%
5. How long have you been offering eBay consignment services?
Independents
Franchises
0-3 months
7.9%
0%
3-6 months
5.3%
10%
6-12 months
42.1%
40%
more than one year
44.7%
50%
6. How do you market your consignment business? (check all that apply)
Independents
Franchises
Newspaper
72.7%
88.9%
Radio
27.3%
66.7%
TV
15.2%
44.4%
Link
Exchanges
12.1%
22.2%
Internet
Advertising
33.3%
77.8%
Search Engine
Advertising
30.3%
33.3%
Email
Marketing
24.2%
33.3%
Direct
Marketing (Print)
36.42%
66.7%
Coupons in Val-Pak (or other comparable mailings)
30.3%
33.3%
Yellow Pages (print)
30.3%
11.1%
Other
15.2%
22.2%
7. What is your marketing budget?
Independents
Franchises
$100 a month or less
21.2%
11.1%
Over $100 but less than $500 a month
21.2%
22.2%
Over $500 but less than $1000 a month
18.2%
44.4%
Over $1000 but less than $5000 a month
33.3%
11.1%
Over $5000 a month
6.1%
11.1%
8. Where do you get your business? (Check all that apply.)
Independents
Franchises
Walk-in
customers
94.3%
88.9%
Fundraising
for non-profit organzations/schools
40%
55.6%
Internet
40%
55.6%
Excess
inventory from Retail stores
42.9%
77.8%
Excess
inventory from Manufacturers
17.1%
55.6%
Excess
inventory from Distributors
11.4%
66.7%
Excess
inventory from Liquidators
20%
55.6%
My
own items
45.7%
33.3%
Other
14.3%
22.2%
9. Where do you get most of your business? (Choose one.)
Independents
Franchises
Walk-in customers
74.3%
87.5%
Fundraising for non-profit organzations/schools
0%
0%
Internet
0%
0%
Excess inventory from Retail stores
5.7%
0%
Excess inventory from Manufacturers
2.9%
0%
Excess inventory from Distributors
0%
12.5%
Excess inventory from Liquidators
8.6%
0%
My own items
5.7%
0%
Other (please specify)
2.9%
0%
10. On which marketplaces to you place consignment items for sale?
(Please check all that apply.)
Independents
Franchises
eBay
100%
100%
Amazon
0%
0%
Yahoo!
3%
0%
Overstock
6.1%
0%
Bidville
3%
0%
Bid4Assets
0%
0%
ePier
3%
0%
SellYourItem
3%
0%
Other
18.2%
11.1%
11. Which auction management software do you use as a primary tool?
(Check one.)
Independents
Franchises
We developed our own software
27.3%
22.2%
AAASeller
0%
0%
Andale
12.1%
22.2%
AuctionHawk
0%
0%
AuctionHelper
0%
0%
Auctiva
0%
0%
ChannelAdvisor
0%
0%
eBay Sellers
Assistant
6.1%
0%
eBay Selling
Manager
0%
0%
eBay Selling
Manager Pro
6.1%
0%
Estates
Online
0%
0%
Marketworks
0%
11.1%
Meridian
3%
0%
Resale World
9.1%
0%
SpareDollar
6.1%
0%
TurboLister
12.1%
0%
Vendio
3%
0%
Zoovy
3%
0%
Other
12.1%
44.4%
12. What kind of shipping services do you offer? Check all that apply
Independents
Franchises
USPS
81.8%
66.7%
UPS
69.7%
55.6%
FEDEX
42.4%
55.6%
DHL
6.1%
44.4%
Other
9.1%
22.2%
13. What is your preferred shipping service?
Independents
Franchises
USPS
24.2%
11.1%
UPS
54.5%
44.4%
FEDEX
18.2%
22.2%
DHL
3%
11.1%
Other
0%
11.1%
14. Which forms of payment do you accept? (check all that apply)
Independents
Franchises
Checks
51.5%
66.7%
Money Orders
93.9%
88.9%
Postal Money Orders
69.7%
66.7%
Credit Cards
36.4%
44.4%
PayPal
100%
100%
CheckFree
9.1%
11.1%
Wire Transfer
27.3%
55.6%
Other
9.1%
11.1%
15. How may full-time employees do you have at this location?
Independents
Franchises
1
26.7%
11.1%
2
20%
22.2%
3
30%
11.1%
4
16.7%
22.2%
5
0%
11.1%
6
0%
0%
7
0%
0%
8
3.3%
11.1%
9
0%
0%
10
3.3%
11.1%
16. How may part-time employees do you have at this location?
Independents
Franchises
1
38.5%
11.1%
2
26.9%
22.2%
3
19.2%
33.3%
4
3.8%
0%
5
0%
11.1%
6
3.8%
11.1%
7
0%
0%
8
0%
0%
9
0%
0%
10
7.7%
11.1%
17. How many store locations will you or your corporate owner have as
of January 15, 2005?
Independents
Franchises
1
78.8%
22.2%
2-5
18.2%
44.4%
6-10
0%
0%
More Than 10
3%
33.3%
18. On average, how many customers (consignors) do you serve a week?
Independents
Franchises
1-10
25.8%
33.3%
10-20
41.9%
0%
20-30
16.1%
33.3%
30-40
6.5%
0%
40-50
3.2%
11.1%
50-60
0%
0%
More Than 60
6.5%
22.2%
19. On average, how many items do you list for each customer during one
visit from the customer?
Independents
Franchises
1-5
56.2%
55.6%
6-10
34.4%
22.2%
11-15
6.2%
11.1%
16-20
0%
0%
More than 20
3.1%
11.1%
20. What is your client return rate? (How many clients come back with
more items after their item sells?)
Independents
Franchises
Less than 10%
6.1%
11.1%
More than10% and less than 20%
3%
11.1%
More than 20% and less than 40%
30.3%
11.1%
More than 40% and less than 60%
18.2%
22.2%
More than 60% and less than 80%
21.2%
22.2%
More than 80%
21.2%
22.2%
21. Please indicate your busiest day of the week in terms of getting
consignments.
Independents
Franchises
Monday
21.9%
37.5%
Tuesday
25%
25%
Wednesday
18.8%
0%
Thursday
6.2%
12.5%
Friday
0%
0%
Saturday
28.1%
25%
Sunday
0%
0%
22. Please indicate your busiest month in terms of getting
consignments.
Independents
Franchises
January
3.1%
11.1%
February
3.1%
11.1%
March
0%
0%
April
3.1%
0%
May
3.1%
0%
June
3.1%
0%
July
0%
0%
August
3.1%
0%
September
6.2%
0%
October
9.4%
0%
November
25%
22.2%
December
9.4%
22.2%
Not applicable (have not been in business for 12 months)
31.2%
33.3%
23. What is the average amount of time it takes for your service to
research, caption, photograph and list one item on eBay?
Independents
Franchises
No more than 5 minutes
0%
11.1%
No more than 10 minutes
15.6%
22.2%
No more than 20 minutes
43.8%
33.3%
No more than 30 minutes
21.9%
22.2%
No more than 40 minutes
12.5%
0%
More than 40 minutes
6.2%
11.1%
24. What is the average sale price (ASP) of
the items that you sell on eBay?
Independents
Franchises
$0 - $4.99
0%
0%
$5 - $9.99
0%
0%
$10 - $14.99
0%
12.5%
$15 - $19.99
0%
0%
$20 - $24.99
0%
0%
$25 - $29.99
6.2%
0%
$30 - $34.99
3.1%
0%
$35 - $39.99
6.2%
0%
$40 - $44.99
0%
0%
$45 - $49.99
12.5%
0%
$50 - $54.99
12.5%
0%
$55 - $59.99
3.1%
0%
$60 - $64.99
0%
37.5%
$65 - $69.99
0%
0%
$70 - $74.99
0%
0%
$75 - $79.99
9.4%
0%
$80 - $84.99
3.1%
0%
$85 - $89.99
0%
0%
$90 - $94.99
3.1%
0%
$95 - $99.99
6.2%
0%
$100 - $104.99
15.6%
0%
$105 - $109.99
3.1%
0%
$110 - $114.99
3.1%
0%
$115 - $119.99
3.1%
12.5%
$120 - $124.99
3.1%
0%
$125 - $134.99
3.1%
0%
$135 - $144.99
0%
12.5%
$145 or more
3.1%
25%
25. How many items has your consignment service listed on eBay?
Independents
Franchises
0 - 100
3%
0%
101 - 200
6.1%
0%
201 - 500
3%
12.5%
501 - 1000
15.2%
0%
1001 - 1500
0%
0%
1501 - 2000
18.2%
12.5%
2001 - 3000
24.2%
12.5%
3001 - 5000
21.2%
25%
5001 or more
9.1%
37.5%
26. What is the sell thru rate of items that you list on eBay? (If you
list 100 items, what percentage of them actually sell?)
Independents
Franchises
0 - 10%
0%
0%
10 - 20%
0%
0%
20 - 30%
6.1%
0%
30 - 40%
3%
0%
40 - 50%
3%
0%
50 - 60%
0%
0%
60 - 70%
21.2%
50%
70 - 80%
30.3%
0%
80 - 90%
18.2%
25%
90 - 100%
18.2%
25%
27. What percent of the merchandise that you sell, do you own?
Independents
Franchises
0%
18.2%
50%
1 - 10%
54.5%
50%
10 - 20%
12.1%
0%
20 - 30%
6.1%
0%
30 - 40%
3%
0%
40 - 50%
0%
0%
50 - 60%
0%
0%
60 - 70%
0%
0%
70 - 80%
0%
0%
80 - 90%
6.1%
0%
90 - 100%
0%
0%
28. How many eBay drop-0ff stores are within a 50 mile radius of your
location?
Independents
Franchises
0
6.1%
0%
1
3%
0%
2
18.2%
25%
3
12.1%
12.5%
4
15.1%
12.5%
5
21.2%
12.5%
6
9.1%
25.%
7
3%
0%
8
6.1%
0%
9
0%
0%
10
3%
0%
11
0%
0%
12
0%
0%
13
0%
0%
14
0%
0%
15
0%
0%
16
0%
0%
17
0%
0%
18
0%
0%
19
0%
0%
20
0%
0%
More than 20
3%
12.5%
29. Mark how frequently you list the following categories of
merchandise on eBay for your customers.
Very Often
Often
Less Often
Hardly Ever
I
F
I
F
I
F
I
F
Antiques & Collectibles
58%
88%
39%
12%
3%
0%
0%
0%
Electronics
36%
100%
42%
0%
18%
0%
3%
0%
Jewelry
12%
43%
18%
14%
45%
14%
24%
29%
Photography equipment including digital cameras and
video cameras
33%
62%
30%
25%
24%
12%
12%
0%
Cars
0%
0%
3%
14%
47%
43%
50%
43%
Musical Instruments
12%
62%
12%
0%
55%
25%
21%
12%
Clothing and accessories
12%
0%
18%
50%
33%
25%
36%
25%
DVDs/Games/CDs
6%
25%
24%
25%
42%
12%
27%
38%
Books
9%
12%
21%
25%
33%
25%
36%
38%
30. Were you selling on eBay before you opened your dropoff store?
Independents
Franchises
Yes
93.9%
75%
No
6.1%
25%
31. Do you offer any other services in your store? (Check all that
apply)
Independents
Franchises
Webhosting
3.2%
12.5%
Site Design
3.2%
25%
Training
Classes
12.9%
25%
Shipping
16.1%
50%
Don't Offer
any other Services
58.1%
50%
Other
22.6%
25%
32. Do you accept returns?
Independents
Franchises
Yes
84.8%
100%
No
15.2%
0%
33. What do you do with returns?
Independents
Franchises
Return them to owner (consignor)
28.6%
0%
Donate to charity
0%
0%
Owner (consignor) decides what to do with returns
57.1%
42.9%
Other (please specify)
14.3%
57.1%
34.
Has this business met your original expectations?
Independents
Franchises
Yes
51.5%
100%
No
48.5%
0%
35. In retrospect how would you evaluate the growth opportunities in
online consignment services over the past 12 months?
Independents
Franchises
High growth
50%
62.5%
Some growth
34.4%
25%
Low growth
15.6%
12.5%
No growth
0%
0%
36. Looking forward over the next 12 months (2005) what is your
forecast for growth opportunities in online consignment services?
