MyStoreCredit Response

[tab]

Oh, one more thing...

John (Buried Treasure), thank you for pointing out the problem on our link showing the sample emails.

Apparently that was a "browser" issue and our programmers fixed it in about two and a half minutes!

Here's the place to see the fixed up link:

https://www.mystorecredit.com/sellerfaq.php#23
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Please visit MyStoreCredit.com for a free trial of our seller service.

MyStoreCredit helps you increase your bidding and drive repeat sales from your best customers.

[FancyFlappers]

I have been a member of MyStoreCredit for some time now. I love it!!! I used to send out 10% OFF coupons to my bidders and had one bidder who used them. I now have over 40? opted in buyers. I have issued credits and it is well worth it. Although the credit amounts are low, buyers appreciate the gesture, and because e-mails are sent out each month reminding the buyers to use them, I stay fresh on their minds. I have one buyer who has purchased about 5 costumes from me in the last 6 months. Each one over $50. Seems worth it to me. The customer service is awesome too. I always get fast replies to my questions. MSC treats me like they appreciate my business. I appreciate their service. Sade
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Fancy Flappers Unique Costumes http://FancyFlappers.com/

Businesses Growing Together
http://www.businessesgrowingtogether.com

[Fast-Pack.com]

Tab,
Thank you for your help, I had many of the same questions that some of the others asked. Just signed up.
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Jason

Fastpack Packaging SHIPPING SUPPLIES

We just SLASHED our prices on Cases of Poly Courier Mailers, check them out, happy to send a sample

[sun818]

I've signed up too. The real indicator is redemption. You can issue all the credits you want, but unless you can get customers to jump through hoops to redeem their coupons. I contacted MyStoreCredit to get some feedback on the dollar amounts and the approximate credit give out. I think they dollar amounts you give out need to be higher to capture a better repeat business rate.

[FancyFlappers]

Tabbatha,
Your welcome. Sade
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Fancy Flappers Unique Costumes http://FancyFlappers.com/

Businesses Growing Together
http://www.businessesgrowingtogether.com

[FancyFlappers]

There aren't any "hoops" to jump through. The only problem I've had is with an International bidder (Germany) not being able to read English well enough to understand what MyStoreCredit is about. I explained it, since I speak German, and they opted in. Sade
_________________
Fancy Flappers Unique Costumes http://FancyFlappers.com/

Businesses Growing Together
http://www.businessesgrowingtogether.com

[sun818]

They have to sign up for MyStoreCredit - I'd say that's a hoop. Its not a raised hoop with blazing ring of fire, but its still a hoop. I just almost doubled the amounts for the suggested dollar amounts because the redemption rate after one month was not very good.

[Fast-Pack.com]

Tab,

The first 2-3 days after signing up, I started receiving email notifications when my customers would opt in, but for some reason they have stopped, have not received any in the past week, yet, several people have opted in since them. Went and checked my preferneces and the notification box is checked, but still not receving them? Any idea what I need to do to start receiving them again?
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Jason

Fastpack Packaging SHIPPING SUPPLIES

We just SLASHED our prices on Cases of Poly Courier Mailers, check them out, happy to send a sample

[tab]

Jason,

Feel free to email our help@mystorecredit.com with questions like this. Don't want to clutter up Ina's boards!

But, to your specific question, I suggest you check your email filters. About 20% (I think) of all emails are blocked by spam filters that mistakenly believe emails are spam.

We never send SPAM, but filters could be stopping the email. Check that and let me know at tab@mystorecredit.com.

Tab
_________________
Please visit MyStoreCredit.com for a free trial of our seller service.

MyStoreCredit helps you increase your bidding and drive repeat sales from your best customers.

[Fast-Pack.com]

Just emailed the support email address you suggested. Will let you know what they find as soon as I hear. Thanks Again!
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Jason

Fastpack Packaging SHIPPING SUPPLIES

We just SLASHED our prices on Cases of Poly Courier Mailers, check them out, happy to send a sample

[Fast-Pack.com]

TAB,
Please contact me ASAP. Thanks!
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Jason

Fastpack Packaging SHIPPING SUPPLIES

We just SLASHED our prices on Cases of Poly Courier Mailers, check them out, happy to send a sample

[sun818]

Starting to get backlog e-mails... I've read other sellers complain of this before. I'm disappointed a past issue like this has not been addressed. It makes me think that buyers may have difficulty redeeming their credits because their system is unreliable... And that does not reflect positively on sellers.

[tab]

Sun818,

I think I can see how you put the last two posts together and assumed we might not have responded to Jason on his first post.

But actually, these are two different posts by Jason. We did respond to Jason's first posting quickly. In fact, Jason and I exchanged a few emails on that first issue with the last one being exchanged on 9/8 -- two days ago. What's more, I've already sent him a response to his second posting, and he's sent me an email back! All within the last couple of hours.

I don't want to be a self-promoter on Ina and David's board, but I think we have a pretty good track record of responding to customer service emails. I would say that we respond to 99% of them within one business day. Like now, it is 1030pm on a Friday night, and Jason only posted at 745pm.

In any case, I hope you won't continue to think we let customer service emails "start to backlog."

On the other hand, I do wish I could say we are perfect and never have any customer service emails -- but we do get them. And Jason's were legitimate issues that we are handling for him.

We really do try hard to respond as quickly and as completely as we can to any customer emails we get.

Thanks for listening!

Tab
_________________
Please visit MyStoreCredit.com for a free trial of our seller service.

MyStoreCredit helps you increase your bidding and drive repeat sales from your best customers.

[sun818]

I'm not referring to customer service e-mails - I'm talking about the backlog of the automated e-mails that you send out to customers:

"As a further thank you, I have recorded a $x.xx store credit for you. Whenever you make a qualifying repeat purchase with me, I will automatically apply that $x.xx."

If your system does not work consistently, I'm not going to use it long-term.

[tab]

Sun818,

Thanks for clarifying. You are correct, the first posted issue abovet was about pending emails being delayed. That issue related only to certain BIN sales -- all regular emails for store credits were going out on time. We believe we have solved the pending BIN related email issue.

The issue on the second post was not that store credit emails were failing to go out -- rather it was about a part of the copy in the emails that were actually going out. We fixed that problem by Noon today -- ran it in our test production and have it live now.

We do appreciate you and all our sellers pushing us to constantly improve our service. We handle thousands of transactions a day, and so even the most unusual issue is now something that becomes immediately important to resolve.

Thanks again for your patronage. We are working continuously to make MyStoreCredit the best service for driving repeat purchases!

Tab
_________________
Please visit MyStoreCredit.com for a free trial of our seller service.

MyStoreCredit helps you increase your bidding and drive repeat sales from your best customers.