MyStoreCredit Response

sun818 · Joined: 24 Aug 2003 Posts: 597

> That issue related only to certain BIN sales

which happen to be 99% of what I sell. That's fine - I really don't care about words, show me in action that your company is serious about uptime and consistent service and I will be fanatical about promoting your company.

sun818 · Joined: 24 Aug 2003 Posts: 597

How am I supposed to "apply a MyStoreCredit" if I receive an e-mail one week after the transaction has occurred?

tab · Joined: 18 Jul 2003 Posts: 20 Location: Chapel Hill, NC

Sun818,

I want to fix this problem and get everything working smoothly for you.

We need to get to the root cause of this problem relating to the emails that are apparently coming to you a week late. We are not seeing that with other auctions. I discussed your posting with our programmers and we would like to call you this morning to figure this one out with you.

Is there a number we can call you at? I'm sure you don't want to post it here publicly -- but you can send me a direct email at tab@mystorecredit.com and we'll call you.

I'm determined to get to solved this for you ASAP.

Tab
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Please visit MyStoreCredit.com for a free trial of our seller service.

MyStoreCredit helps you increase your bidding and drive repeat sales from your best customers.

sun818 · Joined: 24 Aug 2003 Posts: 597

Hi I spoke with a customer service representative. The issue had to do with a recent user ID change I had to make which caused some older MyStoreCredits graphics to still be displayed. Apparently, the cause of the delay was that a MyStoreCredit staff had to hand edit each of the store credits from my older ID to synchronize with my newer ID. That caused the delay...

I needed to change my HTML when my user ID changed, but the thought of changing 800 live listings really was daunting. Now that I understand what the issue was, I don't blame MyStoreCredit for the situation - its entirely my laziness.

tab · Joined: 18 Jul 2003 Posts: 20 Location: Chapel Hill, NC

Sun818,

It was very, very nice of you to take the time and post that clarification message! This kind of post really helps prove out MyStoreCredit's reputation and this thread actually helps show our commitment to servicing our sellers. For that, I'm grateful.

More importantly, I'm glad the issues are now fully resolved for you.

For anyone following the thread: Several weeks ago our customer service team found out we were not able to process some of Sun818's listings because of a username change. At that time, we asked Sun818 (that's not the ebay username) to update the user name and what HTML change to make on his auctions. Until the change was made, we were manually watching the auctions and processing his credits. The rest of Sun818's message finishes the story. Net/net: our service was operating as it should have.

Ultimately, I am delighted that we got to the bottom of this one.

Thanks again!

Tab
_________________
Please visit MyStoreCredit.com for a free trial of our seller service.

MyStoreCredit helps you increase your bidding and drive repeat sales from your best customers.

katlupe · Joined: 24 Sep 2004 Posts: 4 Location: upstate NY

Hi,
I am new to this forum and have read some interesting posts to the board. I figure I will learn alot from it! My question is this: On this thread it says that the fee for mystorecredit.com is $7.95 a year. But right on the front page it clearly says it is $29.95. Was the $7.95 posted on this board a typo? I guess it did sound too good to be true.
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http://www.larrylupole.com/catalog

Fast-Pack.com · Posted: Fri Sep 24, 2004 8:27 am Post subject:

Hello katlupe,
It is my understanding that the $7.95 was an introductory offer. I am sure Tab from mystorecredit is watching this thread and will have an official response to your question.
_________________
Jason

Fastpack Packaging SHIPPING SUPPLIES

We just SLASHED our prices on Cases of Poly Courier Mailers, check them out, happy to send a sample

tab · Joined: 18 Jul 2003 Posts: 20 Location: Chapel Hill, NC

Thanks for the question. In July, we first began to charge sellers for the MyStoreCredit service. At that time, we decided to provide an introductory price for all sellers who had been using our service before July and to extend that introductory price to new sellers for a few months. Our intention was to have a $29.95 annual price for our service, but we felt we wanted early users to get a special benefit.

Now that we have hundreds of sellers using our service, we felt the time was right to move to the $29.95 fee. Any seller who was in our 30 day trial period is "grandfathered" under the $7.95 fee.

Tab
_________________
Please visit MyStoreCredit.com for a free trial of our seller service.

MyStoreCredit helps you increase your bidding and drive repeat sales from your best customers.

Fast-Pack.com · Posted: Fri Jul 29, 2005 10:16 am Post subject:

Does anybody have a tech support phone number for mystorecredit? I need support , but cannot find a phone # ? Thanks!
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Jason

Fastpack Packaging SHIPPING SUPPLIES

We just SLASHED our prices on Cases of Poly Courier Mailers, check them out, happy to send a sample

tab · Joined: 18 Jul 2003 Posts: 20 Location: Chapel Hill, NC

Jason,

You can contact us at MyStoreCredit: 919 338 1502.

If you ever lose the number, believe it or not we post it in every single email we send out to buyers -- hundreds of thousands a month!

Not by choice mind you, but legally, we must include our physical street address and phone number to be compliant with Can-Spam laws.

Tab
_________________
Please visit MyStoreCredit.com for a free trial of our seller service.

MyStoreCredit helps you increase your bidding and drive repeat sales from your best customers.