Feedback changes in offing?

Henrietta · Joined: 07 Jun 2007 Posts: 4

We will see. Not sure how many more "improvements" I can handle. I went from over 3000 items in an eBay store and daily auctions to around 30 items total. It would be no hardship to go to zero items on eBay.

Feedback:
I ship the same day when possible and charge no handling fee. Send 4 emails; invoice, payment received, shipping notification & a personal note reminding about my 100% satisfaction guarantee. Feedback after feedback says fast shipping!

My DSR's were TANKED by a woman who thought $3 combined shipping for 7 items was excessive and that they were not well described despite having a large blowup photo in the body of each listing! I communicated poorly and it took too long to arrive - 4 days from Hawaii to Buffalo NY just before Christmas. What she wanted was for me to refund her on my best selling ornament. She was displeased when I told her I would be happy to refund when I got it back and that I would refund the cost of mailing it back to me. Naturally she has never returned it.

She tanked my DSR's to a point that nothing is higher than middle 50% and one is bottom 10%.

This will have serious impact on the find-ability of my items. Never mind my 100% positive feedback on over 1800 transactions over eight years, many from multiple repeat customers. That is obviously valueless and meaningless.

AND I have no recourse, totally helpless.
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AND
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Magpie · Joined: 14 May 2007 Posts: 26 Location: The Beach

I feel for you.
Similar stories come up often.
I had issues with discriptions before so I stopped selling anything that wasnt standardized in the market, No used items and no clothing. People think they can order something not like it return it for a refund including shipping. Its nuts. But its the American way. Lots of people do it at stores so they think they can do it online.
Lets hope the feedback system gets fixed someday.
Good luck
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mainstreetmallonline · Posted: Wed Jan 30, 2008 11:08 am Post subject:

We ain't got no stinkin' feedback system... and now I know why! : )
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kjp55 · Joined: 18 Aug 2001 Posts: 1972 Location: East of Rockies

Please tell me this statement isn't true. It's a bad joke, right?

cjoe1 · Joined: 30 May 2003 Posts: 1032 Location: New Jersey

Yes that is correct, another Ebay improvement. Should have the whole place completely fixed pretty soon.

See ya, Country Joe
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Tradguy · Joined: 15 Sep 2002 Posts: 519 Location: Florida

I don't exactly understand this move.

So now unhindered by the "threat" of bad fb from sellers, buyers will give honest fb? This is what Donahue actually believes?

So no more quid-pro-quo?

That alone just means that sellers will stop giving any fb to buyers unless they are given pos fb first - kinda the way it works now.

I have always given pos fb after getting paid, so it really doesn't change much for me - except for those rare instances where I don't get paid at all.

So there's the rub. Nothing has changed at all EXCEPT that bad buyers can now hand out negs with impunity.

Ebay messed up here in more ways than one. For one thing, buyers don't really give a rat's ass about their FB rating already - what does it matter?

Serious sellers have a buyers account and a sellers account. I know that I do. So who cares if I get a neg as a buyer? I snipe all my auctions anyway - no way to stop me from bidding. Why would I care at all if I have a few negs along with my 100's of pos'?

So, as a buyer, what has changed? Not much. My buyer account gives out truthful seller fb already.

Again...only the scum buyers benefit here.

Oh, and to make things worse, let's tack on a financial incentive for powersellers to want to avoid bad fb at any cost.

More power to the buyers - less to the sellers.

Dumb dumb move Ebay....

wjell · Joined: 17 Feb 2005 Posts: 1

So far the biggest pile of tap-dancing garbage spin I have ever heard!!

How do morons like this get to run a company (into the ground)

mainstreetmallonline · Posted: Mon Feb 04, 2008 4:32 pm Post subject:

"How do morons like this get to run a company (into the ground)"

...and did you see his compensation package? ::shesh::
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MightyBigDeals · Joined: 03 Mar 2008 Posts: 6 Location: Suwanee, GA

Great post Tradguy. As a large seller (3000+ items / month), there is no way to check bidders feedback before they bid. And even if we did, like Tradguy said they could always snipe.

The biggest issue I see is that if my fb drops to low eBay will suspend my account. So, I am now completely at the mercy of bad buyers looking for a shake-down. And please, don't think for a minute that the number of "trading partners" out there that shake-down big sellers is small. I've seen it all: short paying, never arrived, stolen from porch, damaged, not as described. And, at least once a week, we get the buyer who flat-out says everything is fine but we need to give him/her a partial refund or they'll give us neg fb.

eBay's turning into the punchline of a bad joke.
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MightyBigDeals: (Website) (eBay Store)

Auntie M · Joined: 28 Oct 2004 Posts: 163

Ebay should revisit itself in 1998 & 99 when it was easy & fast to use and stuffed with deals on hard to find things and the feedback was fair and uncomplicated. Then it should revise itself to be like the "good old days"...

JMHO,

Martha

************
http://www.tias.com/stores/auntiemshop/

boycetime · Joined: 07 Jan 2003 Posts: 26 Location: Western NY

"How do morons like this get to run a company (into the ground)...."

.....well gosh they sure have a great model in the White House!

Dylan said it best: Greed got in the way -
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Another Time
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PhilipCohen · Joined: 14 Mar 2008 Posts: 112 Location: Sydney, Australia

Just a thought ...

Another crazy eBay idea: the looming proposal to bar sellers from lodging negative feedback against buyers supposedly because some unscrupulous sellers have used such negative feedback in retaliation.

As predominantly a buyer I have received three such negative feedbacks from sellers (3/134); all have been in retaliation for negative feedback that I had lodged against them after all attempts to communicate were exhausted or the response from the seller was not satisfactory to me.

Unfortunately, eBay uses a totally different form of logic to me; I would have thought that, instead of barring sellers from posting negative feedback—if and when such feedback was truly deserved (a non-payment being the principal reason)—the simple answer would have been to require sellers to lodge feedback first, before there could be any system-generated request for a buyer to lodge feedback, as surely the transaction is “satisfactory” for the seller when they receive payment for the goods (credit card purchases from Nigeria always excepted).

You can very quickly identify the possibly less scrupulous sellers as those who habitually delay lodging feedback until the buyer has done so; not that that sort of detail is available to potential bidders at the time: maybe eBay should consider publishing that statistic (ie, how many of the seller’s supposed sales have not had any feedback lodged for them by the seller) on the Seller’ Feedback Profile page; better still, on the primary auction page. A large number of “sales” sans feedback could indicate dissatisfied buyers; it could also indicate the possibility of the seller being involved in failed shill bidding.

eBay should require sellers to leave feedback for all “sales” or after a period receive negative feedback in lieu by default.

To then solve the problem of buyers who, for whatever reason, still don’t bother to lodge feedback even after a seller has lodged feedback for the buyer, eBay could after a period simply give the seller positive feedback by default.

Regardless, you have to bear in mind that eBay will do nothing unless it has a positive effect on their bottom line; the reduction of the number of customer service staff will be the ultimate goal.

jon79 · Posted: Wed Apr 16, 2008 7:30 pm Post subject:

I think a lot of us is overeacting. I think we are too used to having 95% to 100% feedback when we know it's not realistic. There are sellers selling useless wholesale lists and they have 100% feedback, isn't suspicious to anyone? Once the change occurs, it will affect everyone. so it's not just ur feedback dropping to 80%, it's everyone else.

Also, i'm not even paying any attention to the lower fees associated with DSR. I just don't see how it's possible to get 4.6 on all four DSR areas once the new policy rolls out.
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